net vanta uc product overview presentation

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Unified CommunicationsSolutions

2® Adtran, Inc. 2008 All rights reservedCopyright © 2011. 2

ADTRAN Unified Communications

3® Adtran, Inc. 2008 All rights reserved

How can I prioritize and react to the sheer volume of communications and be more productive?

Communication Overload Communication Overload

How can I get a distributed organization to act in concert across boundaries?

Growing mobile and distributed workforce Growing mobile and distributed workforce

How can I integrate my communications and PC networking infrastructures?

Disparate, Complex NetworksDisparate, Complex Networks

How can I leverage existing enterprise infrastructure and the Internet to lower communications costs?

High Cost of CommunicationsHigh Cost of Communications

Today’s Communications

Do more with less, cost-conscious, fragmented, and demanding


Communications Intensity

Does this sound familiar?“Have a Minute?” “Are you there? ““You have 6 new voicemails, 1 new fax and 15 new E-Mails!”


Today’s Customer Expectation:Expecting to reach someone internally within hours or minutes

Today – 90% (5 years ago – 77%)Expecting to reach someone externally within hours or minutes

Today – 65% (5 years ago – 38%)

Today’s Customer Expectation:Expecting to reach someone internally within hours or minutes

Today – 90% (5 years ago – 77%)Expecting to reach someone externally within hours or minutes

Today – 65% (5 years ago – 38%)

Communications Intensity

Source – The Economist


Easy to Use

Business Automation

Client Experience

Increased Productivity

Lower TCO

Enhanced Customer Intimacy

Simplified Administration

Reduced Costs

Anytime anywhere communication

Value PropositionNetVanta UCUser Needs

Communications Shift

Bringing people and information together with Unified Communications

Unified Messaging

Conferencing

Telephony

PagingPresence

Find Me / Follow Me

Appointment Reminder

Simplified Administration

Desktop Faxing


The business definition of UC is somewhat simpler:Communications integrated to optimize business processes.

The business definition of UC is somewhat simpler:Communications integrated to optimize business processes.

Solution - Unified Communications

What is Unified Communications?– Telephony

– Conferencing

– Messaging

– Instant Messaging/Presence

– Clients

– Business Enablement

• Automating Business Processes

– Consolidated Administration

8® Adtran, Inc. 2008 All rights reservedCopyright © 2010. 8

ADTRAN Unified CommunicationsBenefits Defined


Unified Messaging

Unified Messaging• Puts voice and fax messages in your

email in-box, lets you send fax and voice messages

• PC, Smartphone and web based email clients supported with True UM synchronizes with PBX Message Waiting Indicators (MWI)

• Not to be confused with Integrated Messaging

• Has a “soft” ROI based on:• Time saving using random access in

email UI vs. serial voicemail interfaces• Elimination of LD phone calls to

retrieve messages

Unified Messaging• Puts voice and fax messages in your

email in-box, lets you send fax and voice messages

• PC, Smartphone and web based email clients supported with True UM synchronizes with PBX Message Waiting Indicators (MWI)

• Not to be confused with Integrated Messaging

• Has a “soft” ROI based on:• Time saving using random access in

email UI vs. serial voicemail interfaces• Elimination of LD phone calls to

retrieve messages

Personal ProductivityPersonal Productivity

The #2 driver for UC and the #1 feature based driver for UC


Desktop Faxing• Send and receive faxes from desktop

• Print and fax any document• Recurring faxes can be stored in profile and

re-sent anytime• Forward faxes from fax machine and/or email• Callers can request a fax to be sent to them• “Anywhere access” to faxes

• Office, home, smart phone• Fax documents can be forwarded by e-mail• Much faster response time

Desktop Faxing• Send and receive faxes from desktop

• Print and fax any document• Recurring faxes can be stored in profile and

re-sent anytime• Forward faxes from fax machine and/or email• Callers can request a fax to be sent to them• “Anywhere access” to faxes

• Office, home, smart phone• Fax documents can be forwarded by e-mail• Much faster response time

Desktop Faxing



Find Me / Follow Me

Find Me / Follow Me• Never miss an important call

• Route calls based on time of day, caller ID, contact match

• Notify by eMail, pager, or SMS when new voice or fax messages arrives

• Treat VIP contacts with special priority• Transfer these contacts immediately to cell phone

• Router unknown calls directly to voicemail

Find Me / Follow Me• Never miss an important call

• Route calls based on time of day, caller ID, contact match

• Notify by eMail, pager, or SMS when new voice or fax messages arrives

• Treat VIP contacts with special priority• Transfer these contacts immediately to cell phone

• Router unknown calls directly to voicemail



Click-to-Dial

Click-to-Dial• Click-to-dial from anywhere on the desktop

• Microsoft Outlook contacts• Web pages• Email

• Error-free, convenient dialing• Rings desktop phone, softphone not required

Click-to-Dial• Click-to-dial from anywhere on the desktop

• Microsoft Outlook contacts• Web pages• Email

• Error-free, convenient dialing• Rings desktop phone, softphone not required



Presence

Presence• Availability and capability status of things,

contacts or groups• Timeliness from seconds to years• Various components such as: On the phone,

On-line/Off-line, available, busy or other status, etc.

• May indicate location, device in use, and available communication modes

• Get the right resource at the right time• Also referred to as Reducing Human Latency• Two General Uses:

• Collaboration: Allows workers to better reach co-workers, suppliers, partners, or customers.

• Service: Allows customers to reach service workers and get action faster

Presence• Availability and capability status of things,

contacts or groups• Timeliness from seconds to years• Various components such as: On the phone,

On-line/Off-line, available, busy or other status, etc.

• May indicate location, device in use, and available communication modes

• Get the right resource at the right time• Also referred to as Reducing Human Latency• Two General Uses:

• Collaboration: Allows workers to better reach co-workers, suppliers, partners, or customers.

• Service: Allows customers to reach service workers and get action faster

“Soft” ROI based on increasing the success and timeliness of reaching a needed resource



Enterprise Instant Messaging (EIM)

Enterprise Instant Messaging• A secure corporate version of Consumer IM • Real-time text based communications, goes hand

in hand with Presence• Effective and efficient communication• Allows immediate receipt of acknowledgment or

reply, similar to a voice call• Lower cost alternative to a voice call• Clients available for PC, Web, and Mobile Devices • Some UC Clients allow you to change modes from

IM to voice or video calling/conferencing and vice versa

Enterprise Instant Messaging• A secure corporate version of Consumer IM • Real-time text based communications, goes hand

in hand with Presence• Effective and efficient communication• Allows immediate receipt of acknowledgment or

reply, similar to a voice call• Lower cost alternative to a voice call• Clients available for PC, Web, and Mobile Devices • Some UC Clients allow you to change modes from

IM to voice or video calling/conferencing and vice versa


“Soft” ROI based on increased efficiency and timeliness, and a “hard” ROI based on reducing the cost for PSTN services


Automate Business Processes

Automate Business Processes• Reduces human latency within business process

flows by integrating communications with Line of Business (LOB) applications such as such as:

• Enterprise Resource Planning (ERP)• Supply Chain Management (SCM)• Customer Relationship Management (CRM)

• Capabilities include:• Sophisticated auto-attendants• Automated Agents• Outbound calling, appointment reminders• “Talking House” applications • Telephone Surveys• Interactive Voice Response (IVR)• Notification, paging and alerting• Call pre-screening/re-direction services• Automated Paging

Automate Business Processes• Reduces human latency within business process

flows by integrating communications with Line of Business (LOB) applications such as such as:

• Enterprise Resource Planning (ERP)• Supply Chain Management (SCM)• Customer Relationship Management (CRM)

• Capabilities include:• Sophisticated auto-attendants• Automated Agents• Outbound calling, appointment reminders• “Talking House” applications • Telephone Surveys• Interactive Voice Response (IVR)• Notification, paging and alerting• Call pre-screening/re-direction services• Automated Paging

Business ProductivityBusiness Productivity


Administration Experience

Administration Experience• Fast, Automated Wizard Based Deployment

• < 15 minutes/user• Active Directory Integration

• Day-to-day UC profile management• Single sign-on/delegation of control• Plug-ins for Microsoft Management Tools

•Active Directory, SBS, EBS console• Also works in standalone environments

•Non-Active Directory and non-IT environments• Auto-provisioning of SIP phones*• Drag and drop service creation environment

• ODBC Database Integration• Paging server• VoiceMail Class of Service• Multiple message store and PBX integration

Administration Experience• Fast, Automated Wizard Based Deployment

• < 15 minutes/user• Active Directory Integration

• Day-to-day UC profile management• Single sign-on/delegation of control• Plug-ins for Microsoft Management Tools

•Active Directory, SBS, EBS console• Also works in standalone environments

•Non-Active Directory and non-IT environments• Auto-provisioning of SIP phones*• Drag and drop service creation environment

• ODBC Database Integration• Paging server• VoiceMail Class of Service• Multiple message store and PBX integration

Business ProductivityBusiness Productivity


Other UC Features

Contact Centers: Allows calls to a company to be routed to appropriate people, contacts tracked and data to be gathered.

Out Calling: Allows appointment reminders, service follow ups, emergency notifications. Can have significant ROI.

Overhead Paging: Can provide significant ROI for schools, hospitals, and businesses like retail and car dealerships

Missed Call/Message Notifications: Provide notification when employees can’t answer a call. ROI from reduced business latency.

Call redirection: Routes callers to the correct person or location dependant on time of day, caller ID and LOB application data.

Integrated Administration: UC user administration integrated with IT user admin. ROI about $100/user per year.

Text-to-Speech: Listen to email over the phone, provide customer detail automatically from your database


Why Implement Unified Communications?

Business Drivers:

According to a 2009 Forrester survey of 466 North American UC network

And Telecom decision-makers, cost savings is the top driver of

UC adoption, followed by:

1. Increasing communication flows / Improved contact with existing/potential customers / streamlining communications methods

2. Time savings / Improved worker productivity and profitability

3. Improved customer support / retaining customers

UC has just as much to do with reducing the burden of IT administration, through the unification of disparate systems as it does increasing workplace efficiency and productivity.


Key Benefits - Organizations

Streamline / Simplify Communications Enhance Customer Service/Relationships

– Improve communications and responsiveness– Customers can reach you by their preferred means

of communication and can call you at a single number.– Identify important customers and customize service

levels– Dispense routine information without human intervention

Enhance Collaboration– Collaborate with audio conferencing– Bring together geographically dispersed teams

Operational Efficiency– Easier access to communication and information improves efficiency and

productivity– Compliance with privacy and confidentiality laws related to document flow:

• HIPPA Health Insurance Portability and Accountability Act• Sarbanes-Oxley financial practice• Corporate governance regulation

– TCPA Telephone Consumer Protection Act re: junk faxes and Check 21 Digital image substitute checks)


Key Benefits - Users

Control – “Anywhere access” quickly and easily establish custom

communication control with who you want… when you want!

– Use familiar email inbox experience Convenience

– When employees can work from anywhere, they are more productive and enjoy a better work/life balance.

– access all message types from a single universal Inbox while at your desk or from any phone.

Productivity – Handle messages quickly and more efficiently.

Responsiveness– Less time spent trying to contact colleagues, calling multiple phone numbers,

waiting for responses, waiting to get to the office and more– Prioritize and respond to communications in order of importance regardless of

what communications device you have access to.– Notification of important messages immediately– Redirect important correspondence remotely


Build a Future-Proof Foundation

Compliment existing infrastructure– Enhance PBX investment by adding unified communications to deliver a

single inbox for email, voicemail and fax, find me follow me etc.

– Add business process automation by linking into a company database application (CRM, ERP, etc.)

– Expand existing TDM with software based VoIP

Enhance your NetVanta 7000 series investment Expandable Platform

– Grow at your own pace

– Provide a flexible, standards-based development foundation for partners

Fully SIP Compliant – Support for a wide array of SIP devices, trunking etc

A flexible software platform for your changing business needs


Benefits: Forrester found that organizations can realize benefits in the form of cost avoidance of storage, reduced cost of high availability, cost avoidance in voicemail, savings in backup systems, fewer help desk calls, cost avoidance of mobility, enhanced communications security and simplified compliance and legal discovery.

Benefits: Forrester found that organizations can realize benefits in the form of cost avoidance of storage, reduced cost of high availability, cost avoidance in voicemail, savings in backup systems, fewer help desk calls, cost avoidance of mobility, enhanced communications security and simplified compliance and legal discovery.

Return on Investment

Lower Cost of Ownership TCO analysis shows UC solution is lower than for distinct voicemail,

email and fax systems Cost savings related to areas such as communication, installation,

maintenance, admin, training, equipment /fax machines, pagers– Reduced IT support costs with integrated server management tools,

such as Active Directory Administration

– Reduced conferencing costs, due to bundled solution licensing replace subscription service that charges on a per minute basis..

– Reduced move, add and change costs through user self-administration


Productivity gains for time spent checking messages:• Out-of-office employees : 70% • In-office employees: 53%

Productivity gains for time spent checking messages:• Out-of-office employees : 70% • In-office employees: 53%

- Com Group: Time/Motions StudyEstimated Time Savings with UC:

• 20 to 30 minutes/day per user

Estimated Time Savings with UC: • 20 to 30 minutes/day per user

- Pelorus Group: Moving to Unified Communications Study

Unified Messaging systems generate 25 to 40 minutes of additional productivity per employee/day

Unified Messaging systems generate 25 to 40 minutes of additional productivity per employee/day

- The Radicati Group

“Soft Dollar” Return on Investment

Soft Dollar Savings/Productivity Benefits for Unified Communications Users

An increasing number of organizations are deploying unified communications solutions to support the growing needs of their work force.

100 participants in Unified Messaging usage study revealed:• 14% saved more then 3 hours a week• 33% saved between 1 and 3 hours a week• 39% saved less then one hour a week• 6% reported no savings• 8% not applicable

100 participants in Unified Messaging usage study revealed:• 14% saved more then 3 hours a week• 33% saved between 1 and 3 hours a week• 39% saved less then one hour a week• 6% reported no savings• 8% not applicable - Intel: www.intel.com/eBusiness


ADTRAN Unified Communications

NetVanta UC is a Winner!NetVanta UC - Best of Show!NetVanta UC Wins Again!

• Simple• Ease to Use• Powerful• Reliable

Industry’s Award Winner!

NetVanta UC is a Winner!NetVanta UC - Best of Show!NetVanta UC Wins Again!

• Simple• Ease to Use• Powerful• Reliable

Industry’s Award Winner!

The Right ChoiceThe Right Choice


Next Steps – Try ADTRAN UC!

Free Demos

Evaluation Disk complete NetVanta UC

Free Demos

Evaluation Disk complete NetVanta UC

net vanta uc product overview presentation

Technology

customer relationship

supply chain

secure corporate

soft roi based

optimize business

enterprise

enhanced communications

reducing human