neighborhood improvement teams
DESCRIPTION
Improving quality of life with neighborhood improvement teams.TRANSCRIPT
My Neighborhood
My Choices
Improving Quality of Life with Neighborhood Improvement Teams
BS from Kaplan University MBA from Florida A&M
University Certification Committee -
American Association of Code Enforcement
Municipal Judge SAFEbuilt
DAWN BOREN
Protect Public Safety, Health & Welfare
What is Code Enforcement?
VIOLATION
Junk Vehicle
Tall Grass
Uncontained
Garbage
Structural
Repairs
Needed
Writing Tickets
Reacting to Citizen Complaints
ManagingCaseloads
Code Enforcement becomes. . .
VIOLATION
Importance. . .
What I thought was important - what we measure and talk about – is not what our citizens care about.
Citizen
Engagement
A positive sense of accountability, focusing more on outcomes: ensuring people’s priorities are reflected and they get what they need.
What do people want, need and expect from public services?2020 Public Services Trust at the RSA
Citizens Want ACCOUNTABILITY
What do people want, need and expect from public services
2020 Public Services Trust at the RSA
• decisions shaping public services
• deciding spending priorities. • service design and delivery.
58% of the Public wants to be more actively involved in:
48%of American adults directly took part in a civic group
or activity in 2012.
Pew Research Center – Civic Engagement in the Digital Age, April 2013
Importance. . . Citizens care about their community
Working Together
Building Neighborhoo
ds
Code Enforcement Should be. . .
Improving Quality of Life
Because people need help!
Neighborhood Improvement Teams
Shift the focus from tasks to goals
Neighborhood Improvement Teams
Promote Collaboration
Need better image. Would love a large puzzle that is connected with images for:CityCitizensStakeholders- Property Owners- Business Community- Faith Community
Pursuing the active involvement of key stakeholders in collaborative efforts across sectors, borders and organizations, with co-ventures, co-creation and co-design being key features in designing service delivery outcomes.
Connected
http://www.pwc.com/gx/en/psrc/publications/future-of-government.jhtml
A connected public body is moreporous, one that reaches out acrossorganizational levels (local, regional,national/federal), borders(geographical, sectoral) andstakeholders (especially citizens).
Connected
http://www.pwc.com/gx/en/psrc/publications/future-of-government.jhtml
The citizen then becomes not just acustomer or client, but also a partner,collaborator and co-producer of valuedoutcomes.
Connected
http://www.pwc.com/gx/en/psrc/publications/future-of-government.jhtml
Public Service Delivery Process
Define Need & Service
Goals
Outcome Assessment
Develop Accountability
Criteria
Develop Service Delivery Plan (including all legal
requirements)
Implement Service
Delivery Plan
Evaluate and Report Progress
Public
Elected O
fficials
Staff
NIT Service Delivery Process
Define Need & Service
Goals
Outcome Assessment
Develop Accountability
Criteria
Develop Service Delivery Plan (including all legal
requirements)
Implement Service
Delivery Plan
Evaluate and Report Progress
Public
Governme
nt Officials
Neighborhood Improvement Teams
What do they do?
1. Identify & Prioritize Concerns
2. Provide Resources3. Promote Community
Events4. Provide feedback on what
is (or is not) working
Neighborhood Improvement Teams
Priorities
Neighborhood Improvement Teams
Priorities
Mr. Wilson
Resources
What are the active groups in your community?
Neighborhood Improvement Teams
Neighborhood Improvement Teams
Feedback
• Point out ways the city can help.• No longer view government as
out of the loop.• Feel that they are influencing the
priorities of government.• Good and bad feedback.
Neighborhood Improvement Teams
Getting Started
Find the right people.Split neighborhoods &
HOAs into sectors.Set up Pre-Meeting with
each sector. Approach reluctant
citizens.
This meeting explains the purpose, importance and intent of the NIT.
Neighborhood Improvement Teams
Pre-Meeting
• Strengthens communication.• Improve live and safety of your
community.• Finds resources for those in
need.• Establish ways for feedback.
Neighborhood Improvement Teams
Pre-Meeting
Neighborhood Improvement Teams
Intermediate
• Agenda topics should engage the attendees.
• Agenda’s should go out in advance.
• Send a reminder to those involved.
Neighborhood Improvement Teams
During the Meeting
• Talk about (and show) your commitment to the community.
• Follow the agenda for cohesiveness.
• Discuss follow up actions and introduce the next meeting.
Neighborhood Improvement Teams
During the Meeting
What
about
the disruptive citizen?
Neighborhood Improvement Teams
Disruptive Citizens
• Bring them to your office to schedule an on-site meeting.
• Have them write down each issue.
• Have time limits on the agenda.
Neighborhood Improvement Teams
Post Meeting
Archive & email minutes - Make sure all questions asked in the meeting are answered.
Neighborhood Improvement Teams
Post Meeting
Recognize volunteers, praise their hard work. A “Thank You” is meaningful.
Neighborhood Improvement Teams
Post Meeting
How Do You Know If You Are Successful?
More volunteersDrop in phone
call complaintsMore community
events Less violations
VIOLATION Junk Vehicle
Tall Grass
Uncontained
Garbage
Structural Repairs
Needed
Some people measure the success of their department by the number of tickets written or cases cleared.
How do you measure success. . .
VIOLATION
We measure success based on our RETURNS
How do you measure success. . .
We measure success based on our RETURNS
How do you measure success. . .
How do you measure success. . .American Planning
Association Designates
Beaufort Historic District a Top 10
Great Neighborhood for 2013
Noted for Aesthetics, Sustainability,
Preservation, Planninghttp://www.cityofbeaufort.org/Data/Sites/1/media/Departments/planning/apa-pr-beauforthistoricdistrictnewsrelsc%28final%29.pdf
How do you measure success. . .
Working Together
Building Neighborhoo
ds