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Welcome to Mahindra Institute of Learning Excellence Let us get ourselves introduced Induction Module for Dealer Sales Consultant

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Page 1: Neelanjan Introduction

Welcome to Mahindra Institute of Learning Excellence

Let us get ourselves introducedInduction Module

for Dealer Sales Consultant

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Accessorize your Name

Introduce your self, with the name of one unique quality in between. The name of the unique quality should come in between the first and the last name.

Introduction Training Program

You should find your destiny, then make it work for you.

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MILE

Workshop Contracting Norms

Think&

Share

Relax Silent your

mobiles

Help Learn &

Contribute

Be positively Oriented

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first of all…

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CONGRATULATIONS!You are a CONSUL.

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who is a Consul?

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A Consul

• A person who consults others along a way; a guide

OR• Someone who can influence others and who

has capacity to advise

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Consulship…

• The process of consultation• The process of persuading a group/individual

towards the ultimate goals

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name a few great consuls?

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and more…

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are we one of them?

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no… but we can be a consul-in-the-making!

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how consuls differ?

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Their Motive…

PERSONAL PEOPLE

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Their Purpose…

GOOD NOT SO GOOD

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Time…

PAST PRESENT

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Their Field…

GOVERNANCE BUSINESS

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Their Leadership Style…

DICTATORSHIP INFLUENCING

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but they are similar in many ways…

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THE DRIVE TO SUCCEEDIntroduction Training Program

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LEAD BY EXAMPLEIntroduction Training Program

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HONESTY & INTEGRITYIntroduction Training Program

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SELF CONFIDENCEIntroduction Training Program

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RELEVANT KNOWLEDGEIntroduction Training Program

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UNDERSTANDING EMOTIONSIntroduction Training Program

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RELATIONSHIP & RAPPORTIntroduction Training Program

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DEDICATIONIntroduction Training Program

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where we stand?For doing any of these you need to improve your knowledge and skills. So today in the training program, try pick up 3-4 points that will help you take yourselves to the next level”

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Life Scoring Guidelines

Yes > 90

Yes between 51 and 89

Yes < 50

Many score beyond this alsoIntroduction Training Program

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SANKALP makes Aim reach Vision that is Ambition

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WHO WAS HE?• His father was a school teacher• Started his career by selling "bhajias“• Also worked as a petrol station attendant• His actual first name is Dhirajlal Bhai Hirachand• the combined fortune of the family was 60 billion dollars, making them

the richest family in the world.

His Indian company was the first to feature in Fortune 500 list

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HE WAS…

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WHO IS HE?

• Father was a fisherman • He started his career as a newspaper vendor • A very prominent figure in Indian politics –

awarded the Padma Bhushan in 1981; Padma Vibhushan in 1990; and the Bharat Ratna in 1997

Also known as ‘Missile Man of India’Introduction Training Program

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HE IS…

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WHO IS HE? Born in Michigan, US Started his career as a shoe-shiner Started car-selling at a Chevrolet dealership Renowned for selling more new vehicles than anyone else in

the World

Holds the world record for most cars sold – 13,001 in 15 years (retail only)

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HE IS…

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Son of an Air Force Officer Selected for the State under 19 Cricket Team (15 member squad) Lost his father & Started his career as a Washer cum Technician Then Supervisor to Works Manager at a Tata then Mahindra then Toyota dealership Later became Mechanical Engineer & Graduate in Management Faced a huge downfall again in the middle of his career worked at a Bank DSA Fought with poverty when his daughter was about to born Married at an early age with no steady job

Location - Kolkata Languages Known - English, Bengali, Hindi Total Experience of 15 years in the area of Service, Sales &Marketing, Training & Skill Development. Successfully trained 14000+ people in Automobile & Various Other Industries.

Another Story of The Roadmap to Mahindra

Training Experience – 5 YearsIndustries Served - Automobile, Consumer Durables, Telecom, Heavy Engineering, Retail, Education Business & Government Bodies.

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REGIONAL TRAINING ASSOCIATE MAHINDRA DEALER MANPOWER DEVELOPMENT EAST

Neelanjan Sarkar 09331739075/ (07575938917-for North East) [email protected]

A Roadmap to reach Mahindra

Training Area – Skill Development on Sales & Marketing, Customer Relationship, Retention & Service, Personal/Professional Effectiveness, Effective Business Communication, Grooming & Etiquette, Time Management, Stress Management, Team Building, Leadership Skills, Negotiation Skills & Soft Skills across the hierarchy of junior & mid management.

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Brands who served his purpose Manpower of Brands trained by me are: Maruti Suzuki India Ltd., Hero Motocorp Ltd, Chevrolet Sales India Pvt. Ltd., Hyundai Motors India Ltd., Ford India Ltd., Mahindra & Mahindra Ltd. Force Motors Ltd., TISCO, Reliance Communications Ltd., Phillips India Ltd., Dominos Pizza, Century Ply Wood India Limited, Unitus- Ujjivan Microfinance Ltd, Indian Postal Department, Sikkim Manipal University in Eastern Region of India.

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Why Set Aims(Lakshya)? Aims can • give you a target to aim for• help you concentrate your time and effort• provide motivation, persistence and desire• help you establish priorities• provide a roadmap to take you from where you

are to where you want to be

“We need pains to reach our Aims”“The end results of a pain is to achieve the Aim”

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This Pain studded ladder started September 1998 till continuing.

MAHINDRA DEALER MANPOWER DEVELOPMENT EAST

NIS Sparta (A Reliance ADA Group Co.)

ICICI Bank DSA Collection & Recovery Department

Manatec Electronics Pvt. Ltd Automobile Workshop Equipments

Sovereign Tech Engineering Services Pvt. Ltd (Indo German Collaborator of RESY Sysmetics GMBH)

Topsel Toyota (Topsel Pvt. Ltd. Authorized Dealer of Toyota Kirloskar Motors Pvt Ltd.)

Technician qualification10+2

Supervisor studying Mech. Engg.

Manager studyingGraduation in Management

Coach after 14 years

of pain

French Motor Car Co. Ltd. (Authorized Dealer of Tata Motors prev.TELCO)

MOHAN GROUP of Companies Dealer of Fiat India & Mahindra

Dep.Reg.Manager studying DCA

Supervisor exp. 10 yrs

failed due to recession

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Accolades achieved while climbing the Ladder

• 102% Achiever of Target in 2012 & 103% in 2013 & 120% at Mahindra DMD

• 2nd in doing the maximum number of Training man days last year & 1st in this FY 2014-15 .

• Completed in Sales, Service & Soft Skills T-1 Level training across the industries of Sales & Service Sector in NIS Sparta. Training Centre at Dhirubhai Ambani Knowledge City Mumbai for 1 month & stood 3rd among the all India participants Benchmarking should be used (internal and external)

• Certified as Regional Trainer by NIS Sparta Clients like Maruti Suzuki India Ltd., Hero Moto Corps Ltd. Chevrolet Sales India Pvt. Ltd, .Force Motors Ltd. etc., Sewells Group Clients Ford Motors Company & Mahindra & Mahindra Ltd. Preferred Regional Trainer of India Post, TATA Tiscon, Dominos Pizza, Sikkim Manipal University & Reliance Communications Ltd. High value Training completed in April‘2011 are: DISC 2.0; SPIN & Eagle’s Flight Certification programs at Reliance ADA DAKC NIS Sparta Mumbai

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So, Question is How Will You become the Consul in life

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There are many who Accept things as they are, But there are few who Rise to change


Neelanjan Vishnu - Uppsala University

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