#ncf2014 can social media improve service quality?
DESCRIPTION
Visuals to accompany discussion about the (potential) role of social media to improve service quality in social care. Shared first at National Care Forum 2014 Annual Conference focused on Bringing Quality to Life. Blog post with full notes of slides and hyperlinks can be found http://www.georgejulian.co.uk/?p=561TRANSCRIPT
Can social media improve service quality?
#NCF2014