improve quality services
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Improve Quality Services
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March 17, 2010Title of presentation2
Improve Quality Services
Improve all the time; improvement is a
continuous process, it's never complete
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March 17, 2010Title of presentation5
Steps to Improve Quality Services
Ensure that our team member feels that they are an importantpart of the team success.
Lead by example - show respect for every person at every level in thecompany
Share knowledge; teamwork makes improvement more efficientand effective.
Challenge others; problems create the need to improve
Apply intelligent, predictive capabilities across the lifecycle-Understand and control risk early in the lifecycle for less disruption andcost to the business. Assess risk proactively, prevent duplicate defectsfrom occurring
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March 17, 2010Title of presentation6
Process for Quality Improvement
The most common process for quality improvement is the
Plan/Do/Check/Act cycle.
The cycle promotes continuous improvement and should be thought of
as a spiral, not a circle.
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March 17, 2010Title of presentation7
Process for Quality Improvement
P = Plan
Define a problem or opportunity.
Analyze the situation. Study and define the problem, Brainstorm
for causes and corrective actions; think creatively to determine
the best approach and best possible corrective actions.
D = Do
Implement the corrective Action.
Document theP
rocedure and observations
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March 17, 2010Title of presentation8
Process for Quality Improvement
C = Check
Analyze the information.
Monitor Trends.
Compare obtained results against expected results from the plan.
A = Act
If the results are as expected do nothing.
If the results are not as expected repeat thePlan/Do/Check/Act
cycle. Document the process and revised plan.
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March 17, 2010Title of presentation9
Process for Quality Improvement
The culture needed for continuous quality improvement has 5 distinctelements
Improve all the time; improvement is a continuous process, it's never
complete.
Define the problem rather than produce solutions; go to the sourceor find the facts.
Challenge others; problems create the need to improve.
Share knowledge; teamwork makes improvement more efficient and
effective
Respect other opinions; if two people always agree, one of them issuperfluous.