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15.11.2010 Ncell Private Ltd. Kathmandu, Confidential 1

TELIASONERA RFP

FOR

VALUE ADDED SERVICE PLATFORM

FOR

NCELL PRIVATE LIMITED


TABLE OF CONTENT

1 INTRODUCTION AND PURPOSE .................................................................................. 3

2 SCOPE ........................................................................................................................... 6

3 STATEMENT OF COMPLIANCE DEFINITIONS ............................................................. 7

4 CONFIDENTIALITY ........................................................................................................ 8

5 FORMAL REQUIREMENTS ............................................................................................ 9

7 OTHER REQUIREMENTS ............................................................................................ 16

8 INFORMATION REGARDING THE SOURCING PROCESS ......................................... 17

9 DISCLAIM LIABILITIES. ................................................................................................ 18


1 INTRODUCTION AND PURPOSE

1.1 General

Ncell Private Limited (formerly known as Spice Nepal Private Limited) here-in-after

referred to as Operator, a company with its principal office in Kathmandu, is the

true owner of the license for operating GSM/EGPRS 900/1800, ISP, international

long distance call license and frequency permission for WCDMA mobile services in

Nepal.

Ncell requests a Value Added Service Platform offer through this Request for

Proposal (hereinafter referred as ‘’RFP’’), to determine the business partner(s) to

expand the Value Added Services for Ncell Private Limited in Nepal.

The purpose of this Request for Proposal is to compare price, implementation,

project rollout, support and technical capabilities of the Bidders offerings, in order

to assist selecting the successful business partner(s). All Bidders should explain

their appropriate solution by considering Ncell Private Limited environment.

By this RFP the purpose is to expand, extend some of the current systems and

introduce new upcoming Value Added Services. Ncell has proven track record in

building strong and profitable operations in Nepal market.

For further information about Ncell Private Ltd., please refer to web site

www.ncell.com.np

1.2 Contact Information

Any queries concerning this RFP shall be addressed to all of the following addresses by email:

Commercial response:

Primary contact: Okan Cimen Information Systems Coordinator TeliaSonera Eurasia Buyukdere Caddesi No: 171 Metrocity A Blok Kat: 16, 1.Levent 34330, Istanbul/Turkey Phone: +90 212 371 5133 Email: [email protected] Web: www.teliasonera.com


Jagat Narayan Mandal Procurement Manager Ncell Private Ltd Krishna Towers, New Baneshwor Kathmandu-10, Nepal P.O.Box: 9900 Mobile: + 977-980-2100345 Fax: + 977-980-5554488 E-mail: [email protected]

Technical response:

Aigars Benders Krishna Towers, New Baneswor Kathmandu-10, Nepal P.O.Box 9900 Mobile: +977-980-5554701 E-mail: [email protected]

Jurijus Kravcenka Krishna Towers, New Baneswor Kathmandu-10, Nepal P.O.Box 9900 Phone: +977-980-5554740 E-mail: [email protected]

Kabin Mool Krishna Towers, New Baneswor Kathmandu-10, Nepal P.O. Box 9900 Phone: +977-980-5554744 Mobile: +977-980-2100044 E-mail: [email protected]


1.3 Project Milestone Dates

This section provides a schedule of the critical project dates. The Bidder should carefully examine and make certain to have a clear understanding of the requirements of the specified project milestones and the associated dates: Release the RFQ Dec 12, 2010 Cut-off date for Q&A Dec 23, 2010 Due date for RFQ response Dec 30, 2010 Sessions with shortlisted bidders Jan 17, 2010 Estimated selection date Jan 31, 2010 Project start date Feb 1, 2010

Commercial launch June 30, 2010 The hard copy and CD of the proposal should be sent to: Ncell Private Limited Krishna Towers, Katmandú-10, Nepal

Attention: Jagat Narayan Mandal


2 SCOPE

This Technical and Functionality Requirements aims at selecting the supplier for the

Value Added Services (VAS) operated in GSM and WCDMA network (here-in-after

referred to as Supplier or Bidder).

The solution will cover the new, expansion and extension of existing VAS Platforms. The

platform includes

1. Short Message Service Centre (SMS)

2. Unstructured Supplementary Service Data Centre (USSDC)

3. Voice Mail and Voice SMS

4. Missed Call Alert and Notify me

5. Multimedia Messaging Service Centre (MMSC)

6. WAP-GW

7. Messaging Gateway

8. Optional Interactive Voice Response (IVR)

The scope of the RFP consists of the following:

1. Operation and Maintenance module;

2. Provisioning interface;

3. Charging modules;

4. Customer care and subscriber interface;

5. Reporting and Statistics;

The solution should cover:

1. Turnkey solution implementation services;

2. Integration with existing network elements;

3. Swap of the current systems;

4. Smooth handover of all data and existing functionality from current system to new

system and “babysitting” period;

5. Professional services, including implementation, commissioning, training and

warranty support.

6. Bidder should provide the turnkey solution for the Operator, including necessary

HW and SW, 3rd party HW and SW, network equipment.


3 STATEMENT OF COMPLIANCE DEFINITIONS

For each requirement the Bidder shall answer in the following way:

Compliant states that the functionality provided by the Bidder’s products has been

implemented according to the 3GPP definition or other relevant standardization forum or

according to the requirements in this document and its Annexes. Limitations in the

functionality shall be explained. All costs related to the fulfilment of requirement,

including but not limited to, Hardware, Software, Implementation and Acceptance is

covered by the prices quoted in the Price Book, Annex 6, unless it is specifically marked

as not included in the Price Book.

Partly Compliant states that some part of the functionality offered by the Bidder has

been implemented in a way that differs from the 3GPP definition or other relevant

standardization forum or according to the requirements in this document. Limitations in

the functionality shall be explained.

Not Compliant states that the functionality that is offered by the Bidder has been

implemented in a way that differs from the 3GPP definition or other relevant

standardization forum or according to the requirements in this document, or is not

offered at all.

Future Complaint states that the functionality will be supported in near future and

Bidder should define availability date in this case.

In case of absence or unclear statement of compliance for any specified requirement,

Ncell shall interpret that particular response as NON COMPLIANT.


4 CONFIDENTIALITY

This RFP is confidential and the property of Operator. Supplier can disclose relevant

parts of the RFP to partners and/or subcontractors provided that the partners and/or

subcontractors first execute non-disclosure agreements identical to the non-disclosure

agreement signed by Supplier. Distribution or sharing of this RFP by the Supplier with

any other parties must be approved in writing by Operator. Operator will, in turn, respect

the confidentiality of proposals submitted by the respective Suppliers. All Suppliers

continue to be bound by the non-disclosure agreements previously signed with Operator.


5 FORMAL REQUIREMENTS

This RFP consists of the following documents:

a. This RFP document

b. The Annexes:

Annex 1. Technical Requirements

Annex 2. Functionality Requirements

Table 2.1 SMSC Requirements

Table 2.2 USSDC Requirements

Table 2.3 Multimedia Messaging Service Centre Requirements

Table 2.4 Wireless Application Protocol Gateway Requirements

Table 2.5 Voice Mail & Voice SMS Requirements

Table 2.6 Missed Called & Notify Me Requirements

Table 2.7 Messaging Gateway Requirements

Table 2.8 Interactive Voice Response Requirements

Annex 3. Network Topology

Annex 4. Responsibility Matrix

Annex 5. Project Execution Requirements

Annex 6. Price Book Requirements

5.1 Participation in the proceeding described in this request for proposal is limited to

the selected Bidders. The same conditions of the proceeding are valid for all

Bidders.

5.2 The Bidders are asked to adhere strictly to the guidelines as stated below. This will

facilitate the evaluation of the offers.

5.3 All offers and supporting materials must be submitted in the English language.

5.4 The prices in the Price Book shall be expressed in USD, exclusive VAT.

All prices shall be fixed.

5.5 The reference payment terms to be used for submitting the proposal are:

� 15% value of the System shall be paid on delivery to the warehouse in Nepal against Goods Receive Note issued by Ncell Private Limited;

� 50% value shall be paid upon completion of the Preliminary Acceptance test. � 35% value shall be paid upon completion of Final Acceptance within 6 month

grace period. � The payment will be made 90 days after receiving the valid invoice.


The Bidder is urged to propose alternative payment terms that may be more

attractive to the Ncell Private Limited.

Bidder agrees to provide all invoicing and other documentation in formats as

instructed and required by Ncell Private Limited, to fulfil the requirements of several

Nepalese authorities.

5.6 Prices given shall be all-inclusive with all relevant taxes, exclusive VAT, and with

no hidden costs. The list prices shall include freight and insurance costs. The final

contract price agreed with selected Bidder shall be a fixed price based on the

proposal to this RFP. Any extra costs (additional infrastructure, equipment and/or

services etc.) for fulfilling the scope shall be borne by the Bidder.

5.7 The effective prices (list price minus discount) given in the scope for 2010/2011

shall be valid as maximum prices for possible additional order at least 3

subsequent years from date of delivery.

5.8 Delivery terms are DDU Kathmandu, INCOTERMS 2000.

5.9 The responses should be compact and to the point. If the question is unclear or

irrelevant, ask for clarification or specify that you consider it to be outside of the

scope of your services.

5.10 When making (separate) Statements of Compliance to this main RFP document,

and its Annexes the Bidder shall clearly state to regard of each

requirement/clause/article in the respective document whether or not the Bidder is

compliant.

5.11 The use of graphs and tables are recommended. Please also feel free to include

appendices with comments and further descriptions, if this helps convey a better

understanding of you offering.

5.12 The submitted offer must contain a clause providing that the offer is binding for the

Bidder for a minimum of six months from the date of the deadline for offer

submission.

5.13 Ncell Private Limited has the right to make changes or retract this RFP at Ncell’s

discretion. All changes will be distributed to all Bidders and the date of closure will

be moved accordingly if needed.

5.14 All written communication shall be in the English language.

5.15 Bidder shall not approach any other persons with questions regarding the RFP

unless they have obtained prior permission to do so from the contacts identified

above from Ncell Private Limited. All questions have to be in written form.

5.16 Bidder shall designate a contact person for correspondence.

5.17 The Bidder must guarantee and include in the proposal any applicable local

customizations.


5.18 The Bidder shall bear all the cost incurred by the incorrect design, system

dimensioning or the structural deficiency of the systems.

5.19 The Bidder shall propose both their own and any relevant 3rd party latest available

versions and/or releases. If any new SW release is planned to be or is

commercially available during 2010/2011 such SW shall be included in the price.

5.20 Bidder must establish a project team in Kathmandu city, within 4 weeks from the

mutually agreed upon date, providing engineering and project management

resources dedicated to Ncell’s project and operations, which will cover full volume

of the local support for Ncell Private Limited.


6 PROPOSAL CONTENT

Operator is inviting recognized and highly experienced solution Bidders to participate in this RFP. The Bidder shall provide complete information on their approach and experience with similar projects, as well as details presenting the Bidder’s capabilities and proven record. a) Intellectual property

b) Render response requirement

c) Compliance statements

This section provides the required compliance statements. The Compliance statements are listed below a) CC – Complete Comply

b) PC – Partially Comply

c) FC – Future Comply

d) NC – Not Comply

The response shall be in MSWord .doc format, and follow the guidelines below a) Portrait mode

b) Fonts – Arial 10 points

c) File name format:

I. RFP_RESP_<VENDOR >_YYYYMMDD_MAIN

II. RFP_RESP_<VENDOR >_YYYYMMDD_APPENDIX_XX

The Bidder shall organize the offer according to structure outlined below, including the following parts and sections:

Part A

Section 1: Executive Summary

Section 2: Presentation of the Company

Section 3: Pricing and other Commercial Terms:

3.1 Price Book (Annex 6)

3.2 Delivery and Lead Times

Part B

Section 4: SoC to Scope of Work and Technical Requirements:

No. Compliance

statements

Explanation

2.1

2.1.1

2.1.1.a


4.1. SoC to Annex 1

4.2. SoC to Annex 2

Section 5: Technical and Product Description

Section 6: Project Description

Section 7: Support Services Description.

Section 8: Reference documents

Section 9: Bill of quantity without prices (same as Section 3, but without any prices)

6.1 Part A, Section 1- Executive Summary

In order to facilitate the evaluation of the offer, Bidder is requested to include an

Executive Summary in his offer. The Executive Summary shall state the reasons

why Ncell should choose the Bidder’s solution, by highlighting essential parts of the

offer such as, but not limited to, essential technical issues, time schedules and a

summary of the prices, commercial terms and incentives.

6.2 Part A, Section 2 - Presentation of the Company

The Bidder shall describe briefly Bidder’s organization, location and facilities,

number of employees in different categories, technology patents and research and

development activity related to the scope of this RFP, support organization,

information regarding partners’ co-operation with partners and/or other suppliers in

respect to the solution, if any.

A special attention should be made to describe the business activities and the

scope and format of presence in the geographic region, especially in Nepal.

The Bidder is further requested to include in the Presentation a contact list of the

persons in the bid team appointed for this particular procurement process, Power

of Attorney(s) for relevant listed person(s).

6.3 Part A, Section 3 Pricing and other commercial terms

6.3.1 Part A, Section 3.1 Price Book

If the price for any hardware, software, documentation, services (incl. training) or

spare part, as relevant, in any part of the offer differs from the price for the same

hardware, software, documentation, services (incl. training) or spare part, as

relevant, in any other part of the offer, the lower price will be regarded as the price

quoted by the Bidder for the Unit Price List.

The unit prices of the network nodes shall be provided. The offered unit price of the

network nodes shall be detailed at least on a functional unit level.


The HW and SW price development as a function of volume or other parameters

shall be explained clearly.

The HW lifecycle and evolution must be clearly explained. After HW production

shutdown, spare parts prices and availability period must be provided. The SW

upgrade scheme and terms must be provided.

Additionally, the offered effective prices shall be valid for TeliaSonera Eurasia

Group and all legal entities.

6.3.2 Part A, Section 3.2 - Delivery and Lead Times.

The Bidder shall submit standard delivery lead times for all the units including

spare parts.

6.4 Part B, Section 4 - SoC to Scope of Work and Technical Requirements

Statement of Compliance to Annex 1, and Annex 2 shall, for each separate

requirement, state whether the Bidder is compliant or not. Statements shall be

given according to the instructions in this RFP.

6.5 Part B, Section 5 - Bidders Technical and Product Description

The Bidder shall submit descriptions of its offered products that best comply to the

functionality specified in Annex 1 and Annex 2, in order to understand the systems

functions in a more detailed way. The Bidder Product descriptions shall include 3rd

party equipment. At least the following documents must be covered in this section.

Roadmaps of Hardware and Software releases

System Descriptions

Feature Descriptions (both basic and optional)

Product Package Descriptions

Network Impact Descriptions

Interface Descriptions

Training Catalogue with content descriptions

If there are more documents needed they shall be added.

Bidders are free to submit additional documents.

Roadmaps should contain end of support dates of the offered hardware and

software.

Compatibility with future technologies should be indicated where applicable. This

shall be considered as a criterion in evaluation.


6.6 Part B, Section 6 - Project Description

Bidder shall provide a project description including but not limited to

resources/project organization, project time schedule and responsibilities.

Solution descriptions for integration services should be provided.

6.7 Part B, Section 7 - Support services Description

The Bidder shall describe the underlying organization, solution and location for

First Line, Second Line, Third Line Maintenance, etc.

The offer shall include a description of the offered sales warranty and after

warranty support services structure and content for both SW and HW based on the

requirements in Annex 1 and Annex 2. The SLA shall be the same during warranty

and post warranty periods.

The support and maintenance services, SW support upgrade releases, repair and

replacement during warranty period (12 months) shall be free of charge. The

warranty period shall start upon completion of the Final Acceptance.

The fee for Support and Maintenance shall have a declining cost per unit, capacity

and/or subscriber over the support maintains period indicating the efficiency

development and synergies of the services.

6.8 Part B, Section 8, Reference documents

The bidder shall provide VAS references for 5 Operators having over 5 million

subscribers. Reference shall include:

a) List of installed base

b) Date of commercial launch

c) Contact person from the referenced Operator


7 OTHER REQUIREMENTS

7.1 The Bidder must guarantee provisioning of Type Approval and permanent

Certificates issued by Nepal authorities for all of the offered equipment for supply to

Ncell Private Limited.

7.2 The Bidder must guarantee highest possible performance and reliability of all the

offered equipment and solutions.

7.3 The Bidder should propose one common Project Manager, who will manage the

project and be the responsible person for the implementation of the whole volume

of the equipment and services proposed.

7.4 The Bidder shall comply and ensure its personnel replacement to be effected no

later than 7 days following written notice of Ncell Private Limited in the case Ncell

Private Limited arrives at the conclusion that any personnel of the Bidder or the

Bidder’s subcontractor is unqualified, incapable or negligent in performing his/her

duties during installation, commissioning and integration.

7.5 The Bidder shall guarantee provisioning of import and/or export approvals from

relevant authorities for the proposed HW and SW.

7.6 The Bidder must guarantee local support with qualified and experienced technical

staff for the offered systems and faulty units handling, including handling of the

Repair and Replacement procedure

7.7 The Bidder shall provide twelve (12) months warranty period starting from the date

of the Final Acceptance of the System/Solution, for all the supplied equipment and

the software, including third-party products without any limitation.

7.8 The Bidder shall guarantee that the offered equipment and systems are free from

defects of design, programming, workmanship and materials during the warranty

period. During the warranty period, the supplier shall resolve any hardware and

software problems/defects at no cost to Ncell Private Limited in the speediest

manner.

7.9 The Bidder shall be responsible for all its costs related to the preparation of the

offer according to this RFP.

Ncell Private Limited reserves the right to accept all or any part of any offer.


8 INFORMATION REGARDING THE SOURCING PROCESS

8.1 Questions , presentation and clarification meetings

Any questions or request for further information should be in written format and in

the English language and sent by e-mail to the contact persons in section 1.2

within the dates mentioned in 1.3. Absolutely no verbal questions will be accepted.

The Bidders are advised to send all questions in batches and summarized in a

Microsoft Word document marked with reference number and date.

All questions or requests for further information that Ncell Private Limited response

to will be sent to all Bidders.

All updates of the bid shall, if sent by e-mail, be password protected.

8.2 Evaluation and selection criteria

The offers will be evaluated on the following criteria:

a) Feature and Functionality.

b) Total Cost of Ownership (CAPEX and OPEX) over 5 years of operations.

c) SoC to RFP and Annexes

d) Ability to deliver Equipment and Services according to the Scope of Supply

e) Integration and implementation experience


9 DISCLAIM LIABILITIES.

This document is published for information purposes only and nothing in its contents

may be deemed to constitute any binding commitment or contract or impose any legal

liability or constraint on the Ncell Private Limited.

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