national standards for safer better healthcare dr. mary browne national standards implementation...
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National Standards for Safer Better Healthcare
Dr. Mary Browne
National Standards Implementation Team
Quality and Patient Safety Directorate
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National Standards for Safer Better Healthcare
• Officially launched on the 26th June 2012
• Apply to all healthcare services (excluding mental health) provided or funded by the HSE
• 45 Standards – grouped under 8 themes
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Quality Dimensions
A quality service focuses on:
Person-Centred Care and Support
Better Health and Wellbeing
Effective Care and Support
Safe Care and Support
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Delivering improvements within the quality dimensions depends on capability and capacity in four key areas:
Leadership, Governance and Management
Workforce
Use of Resources
Use of Information
Delivering the Quality Dimensions
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Purpose of the National Standards
To drive improvement in quality and safety for service users through:
• describing what high quality safe healthcare should look like
• helping service users to understand what to expect from well run services
• strengthening accountability• identifying strengths, highlighting areas for improvement• providing the basis for day-to-day delivery of quality and
safety• promoting up-to-date, effective practice• promoting better use of resources and information
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Theme 1: Person-Centred Care and
Support
take into account the needs and preferences of service users
involve service users provide equitable access based on
assessed need respect the rights, dignity, privacy and
autonomy of service users promote a culture of kindness and respect
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Theme 2: Effective Care and Support
provide evidence-based healthcare assess and meet individuals initial and
ongoing healthcare needs while balancing with the needs of others
integrate and coordinate healthcare services
monitor and evaluate their own effectiveness
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Theme 3: Safe Care and Support
protect service users from the risk of harm while using healthcare services
manage, respond to and learn from patient-safety incidents
provide patient-safety improvement programmes
promote of a culture of quality and safety
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Theme 4: Better Health and Wellbeing
identify and use opportunities to promote, protect and improve the health and wellbeing of their service users.
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have effective leadership have clear accountability at all levels have effective management implement monitoring arrangements to achieve
quality improvement
Theme 5: Leadership, Governance and Management
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Theme 6: Workforce
plan and manage their workforce to achieve service objectives
recruit effectively ensure their workforce has the
competencies required to deliver high quality safe reliable healthcare
support their workforce in delivering high quality safe, reliable healthcare
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plan and manage their resources to deliver high quality safe reliable healthcare
achieve best possible quality and safety outcomes for their service users for the resources used
Theme 7: Use of Resources
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Theme 8: Use of Information
use quality information in managing and delivering healthcare
have effective information governance
manage their healthcare records effectively
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Role of Quality and Patient Safety Directorate
• Support service providers in implementing the Standards:– Partnership approach: Collaboratives– Building on work already undertaken– Focus on continuous quality improvement– Development of a quality and performance
improvement tool
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Defining Strategic Approach
• Setting out aim and objectives
• Identifying and engaging with key stakeholders
• Establishing the Safer Better Healthcare – Acute and Primary Care Collaboratives
Establishing Governance Framework
• Hospital Groups
• Clinical Directorates and Clinical Directors
• Clearly accountability and responsibility for implementation
Translating the Standards
• Identifying Quality Elements
Setting out Levels of Performance
Guidance for evidence that will support validation of assessment
Knowledge hub of national and regional resources
Quality & Performance Improvement
tool
• Roll out of assessment tool • Workshops to support providers in using the tool• Development of a User manual
Liaising with Regulator
• Regular update meetings
•Providing input into Monitoring Framework
• Additional guidance to support implementation
Roadmap for Implementation of the National Standards
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Thanks
Contact details:
Dr. Mary BrowneQPS Lead for National StandardsSteevens Hospital
Telephone: 01 6352131