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NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY)(INTERNAL USE ONLY)
The Voice of NursingCommunity of Practice Forums (CoP) Forums
San Diego Medical Center
February 19, 2015
Anne Marie Watkins, CNE
Sally Franz, Patricia Bowden, Carroll Daly, Sandy Caulder-Roth, Veronica Timple, Mariaelena Thibodeaux, Kathy Wilbourn.
NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY)(INTERNAL USE ONLY)
KP San Diego Voice of Nursing Leadership Team
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Executive Sponsor
Jane Finley, Sr. Vice
President & Executive Director
ChampionAnne Marie Watkins, Chief Nurse Executive
Project Lead
Sally Franz,Nursing Director,
Operations
Patricia Bowden, Nurse Manager
INSPIRATIONLeader
Carroll Daly
Team members:Allyson Sapp
Sheryl AlmandrezLeah ApatanEileen CraigJill Mitchell
INFRASTRUCTURELeader
Katherine Wilborne
Team members:Nancy PurdyErica Garcia
Noreen BristowLilian Paredes
Kathleen Rogers-KingPaula Goodman-Crews
EDUCATIONLeader
Veronica Timple
Team members:Sandra Caulder-RothJennifer McInerneyEstella Dominguez
Edna TabladilloAmelia Platt
Catherine RiveraMatt Paglia
EVALUATION Leader
Mariaelena Thibodeaux
Team members:Jacquelyn Levy
Paulette AshkianiCarol KellyGreg Lutz
Taryn BacaMaryann Matanga
Pam Pressney
NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY)(INTERNAL USE ONLY)
Voice of Nursing: Current Work
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Introduction to Voice of Nursing (VON) at KP San Diego Medical Center
Connect KP Nursing mission, vision and values with the Voice of Nursing VON Lunch and Learn Sessions
Attended by Inpatient and Ambulatory Nurse Leaders Introduced VON overview and 4 components Ambulatory Care will be doing lunch and learns with the clinic RN’s at the various
MOB’s. VON Kick Off Event
Attended by nursing and support staff (Inpatient and Ambulatory) Celebration style event with posters, banners, food, raffle prizes and giveaways Poster presentations of 4 components Model wheel, bookmarks, pamphlets and white paper distributed
On-going dialogue with staff Professional Practice Council Nursing Quality and Patient Safety Council Unit Based Teams, Staff Meetings and Unit Huddles Charge Nurse Meetings Staff Meetings 1:1 conversations with staff Hospital DA Meetings
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Voice of Nursing Kickoff- January 14, 2015
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Inspiration: “When you are a nurse, you know that every day you will touch a life or a life will touch yours.” - Anonymous
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Goals:Inspiration creates momentum and movement. To inspire means that we will draw forth or bring out.People will come forward when they believe that what they have to offer is valued and that they are contributing to a vision that is compelling.The focus is always on what matters most: caring and healing relationships at each point of care.
Initiatives:•DAISY Award•The National Nursing Pin Program•National Nursing Recognition and Extraordinary Nurse Award•Nurse Week 2015 Celebration of the Voice of Nursing
NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY)(INTERNAL USE ONLY)
InspirationThe DAISY Award is an international program that rewards and celebrates extraordinary clinical skill and compassionate care given by nurses every day.
Each DAISY Award Honoree will be recognized at a public ceremony in her/his unit and will receive: a beautiful certificate, a DAISY Award pin, and a hand carved stone sculpture entitled A Healer’s Touch.
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How to Nominate an Extraordinary Nurse
Patients, visitors, nurses, physicians, employees may nominate a deserving nurse by filling out this form and submitting it to the party below. An electronic version for hospital employees is available on the Kaiser Permanente intranet site.
Values and Criteria
Here are 2 of the 6Professionalism Outstanding Role Model
Dedicated to maintaining excellent working relationshipsEstablishing priorities and plans, monitoring progress and making correctionsClearly communicating to ensure understandingTreating others with dignity and respect
ExcellenceClinical Skills
Refuses to accept less then the bestDemanding high quality work of others and ourselves, always improvingPersonal responsibility to improve performance
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Infrastructure
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Goals:The goal of the infrastructure team is to link our day to day professional nursing practices with our mission and values statements by focusing on unifying our practices, standards, systems, processes and work groups throughout Kaiser Permanente in San Diego.
Initiatives:•Elevate the roles of the health care professionals in the nursing departments.•Enculturate a mutually beneficial partnership with our patients and their families.•Cultivate a caring and honest environment.•Strengthen and enhance our interdisciplinary workforce.•Foster our performance culture by innovation and technology.
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Infrastructure
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Bi-monthly leadership seminarsEstablish a Nursing Leadership CouncilMonthly VON KP Nursing Values and Vision
themeKP VON intranet websiteVON newsletterVON integrated into NEO, performance
appraisals and Standards of PracticeBranding of all nursing communication
NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY)(INTERNAL USE ONLY)
Education
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Goals:• Educate all nursing staff across the continuum of care with the following objectives:•Demonstrate a dedication to patient and family-centric care •Advocate for the profession of nursing as a whole•Practice nursing according to the ANA Standards of Practice and Code of Ethics
Initiatives: •Lunch & Learn for the Nursing Leadership Team•Voice of Nursing Kick-Off- January 14, 2015•Disciplines of Nursing Theme Roll-Out every 2 months•Voice of Nursing at the Nurse’s Week Celebration
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American Nurses Association (ANA)
Standards of Practice and Professional Performance
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1. Assessment2. Diagnosis3. Outcomes Identification4. Planning5. Implementation6. Evaluation7. Ethics8. Education9. Evidence-Based Practice and Research10. Quality of Practice 11. Communication12. Leadership13. Collaboration14. Professional Practice Evaluation15. Resource Utilization16. Environmental Health
Provision 1: Respect for Others
Provision 2: Commitment to the Patient
Provision 3: Advocacy for the Patient
Provision 4: Accountability and Responsibility for Practice
Provision 5: Duty to Self and Duty to Others
Provision 6: Contribution to Healthcare Environments
Provision 7: Advancement of the nursing profession
Provision 8: Promotion of Community and World Health
Provision 9: Promotion of the Nursing Profession
American Nurses Association (ANA)
Code of Ethics for Nurses
Education
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Evaluation
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Goals: Evidence Team goal is to develop a continuum communication strategy (Ambulatory to Inpatient) utilizing our scorecards and other tools to translate information to engage the front line.
Evidence makes visible the alignment of individual behaviors with the overall vision. This is primarily compiled through measurement and evaluation. Nursing will measure our success by evaluating:
Staff Satisfaction Patient Satisfaction Hospital Scores Ambulatory Scores Recognition
Initiatives: Engagement of frontline staff/UBTs:
• People Pulse Survey Results• VON Scorecard: Quality and Staff Engagement• Staff engagement and satisfaction survey
NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY)
Kaiser Permanente San Diego Evidence & Evaluation Team
EvidenceNursing Values
• Professionalism• Patient Centric• Teamwork• Excellence• Integrity
Components 4 of 4: Research and Evidence-Based Practice• Systematic investigation expanding
generalized knowledge
• Population-wide, real-world application
• Informs a theory/model to guide practice
• Evaluate processes in the clinical setting
ANA Standards 9 (please refer to Standards and Code of Ethics)
Statit Scorecards
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Disciplines of Nursing
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ProfessionalismTeamwork
Patient- and Family-Centric
COMPASSIONEXCELLENCE Integrit
y
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Q & A
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