NARALO SURVEY

Summary ResultsOct 15 2012

Glenn McKnight, Naralo

Milestones Idea Commencement Short list 22 questions Rollout of survey period Project completion on July 31st, 2012 Tally 38 completed survey Report

Language of Survey

- NARALO-EN: https://www.surveymonkey.com/s/XPZ967N

- NARALO-ES: https://www.surveymonkey.com/s/NYPM8L7

- NARALO-FR: https://www.surveymonkey.com/s/NY5XKQX

What was the goal of the NARALO survey?

Gain information/ opinions of the existing 24 ALS in NARALO

Gather opinions and views of members

Who did the Research

Glenn McKnight and Beau Brendler created the survey with consultation to the NARALO community for feedback on questions

Survey was distributed to Naralo List using Survey Monkey

Process documented on the NARALO WIKI Matt stopped the poll on July 31 Glenn McKnight completed the analysis and

presentation

Types of Questions

How endusers use the Internet Awareness of ICANN Role and Function of ICANN ICANN's strengths and weaknesses Issues and Concerns

Survey Results

NARALO-EN: 35 people took the survey, 24 of those 35 completed the entire survey.

NARALO-ES: no change - 2 people took the survey, 1 of those 2 completed the entire survey.

NARALO-FR: no change - 1 person took the survey, the person completed theentire survey.

Question Five Open-Ended Response

Examples of types of answers: ICANN DOES....

Monitoring assignment and use of domain names.The Internet's address and number resourcesMaintaining the Domain Name System and IP numbering system.

Question Six

Interesting response ...

22% believe accurate personal information isn't required to complete a domain registration

Question 9 and 10

A significant number (56%)were offered a service upon registration to keep their information

anonymous and 26% purchased the extra service

Questions 11 and 12

A significant number 82% believe that the internet is risky while 77% know of someone who has

been a victim of Internet Theft

Reality vs Perception

Typical of surveys when people are asked about actual risks of the Internet the perception doesn't

match the actuality

Icann Performance( Highest to lowest )

1) Managing Internet Resources2)Internet Governance3) Policy Development

4)Internet Policing

ICANNAreas Needing Improvement

1)Public Relations- 72% 2)Internet Policing-68%

3)Internet Governance 35% 4)Policy Development-39%

5)Management of Internet Resources - 39%

ICANN's Future Involvement

1)The Future of the Internet 72%2)Bridging the Digital Divide 55%

3)Investigation of Criminal Activities 50%4)Research on Internet Activities 50%5)Supporting Charitable Causes 33%

Analysis Good

Survey Monkey is a good tool for the convenience of survey distribution and analysis

Survey offered in English French and Spanish Lots of time for participation

Analysis: Negative

Very low participation- Only 38 participants No proof that ALS's completed survey Wide variance in answers 30% drop off at 50% completion Unclear on the next steps or followup to what to

do with the survey results

Thanks

Thanks to all who added their comments and completing the survey

Special thanks to Matt for posting the survey to Survey Monkey

Recommendations

Longer period for survey review and completion Mechanism to vete the observations into the

ICANN ecosystem Incentives for people to complete the survey Banner ad on ICANN to prompt people to

complete the survey

Contact Information

Glenn McKnightMcknight.glenn@gmail.com

Internet Crime Blog http://www.ecrimemonitor.wordpress.com