NARALO SURVEY

Summary ResultsOct 15 2012

Glenn McKnight, Naralo

Milestones

Idea

Commencement

Rollout

Project completion on July 31st, 2012

22 questions

38 completed survey

Language of Survey

- NARALO-EN: https://www.surveymonkey.com/s/XPZ967N

- NARALO-ES: https://www.surveymonkey.com/s/NYPM8L7

- NARALO-FR: https://www.surveymonkey.com/s/NY5XKQX

What was the goal of the NARALO survey?

Gain information/ opinions of the existing 24 ALS in NARALO

Gather opinions and views of members

Who did the Research

Glenn McKnight and Beau Brendler created the survey with consultation to the NARALO community for feedback on questions

Survey was distributed to Naralo List using Survey Monkey

Process documented on the NARALO WIKI

Matt stopped the poll on July 31

Glenn McKnight completed the analysis and presentation

Types of Questions

How endusers use the Internet

Awareness of ICANN

Role and Function of ICANN

ICANN's strengths and weaknesses

Issues and Concerns

Survey Results

NARALO-EN: 35 people took the survey, 24 of those 35 completed the entire survey.

NARALO-ES: no change - 2 people took the survey, 1 of those 2 completed the entire survey.

NARALO-FR: no change - 1 person took the survey, the person completed theentire survey.

Question Five Open-Ended Response

Examples of types of answers: ICANN DOES....

Monitoring assignment and use of domain names.

The Internet's address and number resources

Maintaining the Domain Name System and IP numbering

system.

Question Six

22% believe accurate personal information isn't required to complete a domain registration

Question 9 and 10

A significant number (56%)were offered a service upon registration to keep their information anonymous and 26% purchased the extra service

Questions 11 and 12

A significant number 82% believe that the internet is risky while 77% know of someone who has been a victim of Internet Theft

Vast majority would not go to ICANN for help on Internet Fraud

Reality vs Perception

Typical of surveys when people are asked about actual risks of the Internet the perception doesn't match the actuality

Icann Performance
( Highest to lowest )

Managing Internet Resources

Internet Governance

Policy Development

Internet Policing

ICANN
Areas Needing Improvement

Public Relations- 72%

Internet Policing-68%

Internet Governance 35%

Policy Development-39%

Management of Internet Resources - 39%

ICANN's Future Involvement

The Future of the Internet 72%

Bridging the Digital Divide 55%

Investigation of Criminal Activities 50%

Research on Internet Activities 50%

Supporting Charitable Causes 33%

Analysis Good

Survey Monkey is a good tool for the convenience of survey distribution and analysis

Survey offered in English French and Spanish

Lots of time for participation

Analysis: Negative

Very low participation- Only 38 participants

No proof that ALS's completed survey

Wide variance in answers

30% drop off at 50% completion

Unclear on the next steps or followup

Recommendations

Longer period for survey review and completion

Mechanism to vete the observations into the ICANN ecosystem

Contact Information

Glenn McKnight

Mcknight.glenn@gmail.com

Internet Crime Blog http://www.ecrimemonitor.wordpress.com