nar strategic plan

8/12/2019 NAR Strategic Plan

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YGH Y@BH @U

MN\.Q HY G @ M F . Q H @ B O L @ M H . Q H @ M Z H M Y.

MOY@NMOD OUUNE@OY@NM nj QHODYNQU®



Y G H Y @ B H @ U M N \

Pnu spnfh. Nvhr tgh post ?8 bnmtgs, `m 17 wnrfsgnps ornumi tgh enumtry,wh bht w`tg tgnusomis nj QHODYNQU ® omi ntghr `miustry prnjhss`nmods. \h osfhi ynutn —QHYg`mf‒ tgh juturh nj rhod hstoth, omi ynur vnèh strnmldy `m uhmehi tg`s pdom. Ghrh‐sgnw.

Ygh edor`nm eodd jnr egomlh wos dnui omi edhor. @m e`ty ojthr e`ty, ynu todfhi oanuttgh er`tèod mhhi tn oikust tn tgh mhw rhod`t`hs nj sne`hty, tgh henmnby, omi tgh rhod hstothaus`mhss. Yg`s pdom eodds nm MOQ omi nrlom`zhi rhod hstoth tn put o strnml hbpgos`s nmegomlh `tshdj’tn ah nphm, m`badh, omi enddoanrot`vh omi tn jneus nm ghdp`ml bhbahrsahtthr bhht enmsubhrs‐ hxphetot`nms. Uphe` eoddy, `t enmjrnmts ynur enmehrms oanut tghstrueturh nj nrlom`zhi rhod hstoth, `m portèudor tgh tgrhh-woy olrhhbhmt. Bomy nj ynuquhst`nmhi tgh dnml-thrb susto`moa`d`ty nj tgh eurrhmt strueturh l`vhm tgh trhmis omi

umehrto`mt`hs `m ynur aus`mhss. Yg`s pdom shts us nm opotg tn hxpdnrh om nrlom`zot`nm-wìh rhod`lmbhmt tgot voduhs `mmnvot`nm omi hj e`hmey.

Yghrh wos wìhsprhoi todf oanut gormhss`ml a`l ioto. @m wnrfsgnps, wh ghorijrhquhmt enbbhmts nm tgh ua`qu`ty omi lrnw`ml `m uhmeh nj ioto. \h ghori sphe` eenmehrms oanut antg tgh ush nj BDU ioto omi tgh strueturh nj BDUs. \h odsn ghori ynurenmehrms oanut tgh `mjnrbot`nm tgot wos ah`ml lotghrhi omi i`sshb`mothi ay tg`ri-porty ollrhlotnrs. @m tg`s pdom, wh eodd nm MOQ tn enddoanroth w`tg ntghr ioto prnvìhrswghrh opprnpròth omi shhf nppnrtum`t`hs tn dhvhrolh ioto `m o woy tgot strhmltghms tghrhdot`nmsg`p ahtwhhm enmsubhrs omi QHODYNQU®.

Qhspnmsà`d`ty d`hs w`tg`m hoeg nj us. \h‐i ah rhb`ss ̀ j wh iìm‐t soy tg`s pdom au`disnm tgh lrhot wnrf nj prhv`nus Utrothlè Sdomm`ml Enbb`tthhs, aut `t‐s odsn o ihporturh `m`ts urlhmt eodd jnr egomlh. Oeehpt`ml omi oiopt`ml tn egomlh `s er`tèod tn nur nrlom`zot`nm‐ssurv`vod omi tn rhto`m`ml `ts er`tèod rndh os tgh dhoi`ml oivneoth jnr rhod prnphrtynwmhrsg`p, pr`voth prnphrty r`lgts, omi tgh sbnntg tromsjhr nj rhod prnphrty. Aut udt`bothrhspnmsà`d`ty jnr tgh sueehss nj tg`s pdom d`hs mnt w`tg MOQ odnmh. Hoeg nj us os `mi`vìuodproet`t`nmhrs pdoys o rndh. Ygh juturh `s nurs `j wh nphroth w`tg o enbb`tbhmt tn oeehptomi hbaroeh egomlh.

Hd`zoahtgBhmihmgodd

13?1 UtrothlèSdomm`ml Ego`r

Ugommnm \`ddòbs F`ml


YniiUg`pbom


YGH Y@BH @U MN\ . MOQ UYQOYHL@E SDOM 13?9-?: 1




U H H I U N J E G O M L H

\h d̀ sthmhi. Ygh QHODYNQ® ossneòt`nm gos ahhm tgh ehmthrp`heh nj nurmot`nm‐s rhod prnphrty borfhts jnr bnrh tgom ?33 yhors. \h enudim‐t govh susto`mhi nur

pns`t`nm os Ygh Znèh jnr Qhod Hstoth®

jnr sn bomy yhors w`tgnut hvndv`ml. Pht tnioy, wh‐rhegoddhmlhi os mhvhr ahjnrh ay thegmndnl`hs omi henmnbè umehrto`mt`hs tgot orh egoml`mltgh hxphetot`nms nj antg QHODYNQU ® omi enmsubhrs. Yn surv`vh omi tgr`vh `m tg`shmv`rnmbhmt wh bust ah mnt nmdy nphm omi oioptoadh aut odsn enurolhnus hmnulg tn bofhtgh r`lgt egnèhs. Ygot‐s tgh tromsjnrbot`vh bhssolh nj QHYg`mf, omi wh soduth tgh UtrothlèSdomm`ml Enbb`tthh jnr in`ml tgh i`j eudt wnrf tgot dhi us tn tg`s pdom.

Egomlh `s o prnehss, aut wh govh odrhoiy ahlum shhi`ml tgh tromsjnrbot`nm;

v @m 13?5, wh rnddhi nut o rhnrlom`zhi enbb`tthh strueturh tgot‐s bnrh rhdhvomt tn tghegoddhmlhs wh orh enmjrnmt`ml tnioy omi `m tgh enb`ml yhors.

v \h boih g`stnrè egomlhs tn tgh rhodtnr.enb nphrot`ml olrhhbhmt tn dht nur enmsubhr

d`st`ml \ha s`th enbphth bnrh hjjhet`vhdy.v Yg`s jodd, wh ommnumehi tgh doumeg nj o mhw prhièt`vh omodytès lrnup tn ̀ mmnvoth woys

tn ush omi enba`mh MOQ omi ntghr ioto jnr ynur ahmh t .v \h orh rhjneus`ml nur enmsubhr nutrhoeg ̀ m`tòt`vh, wnrf`ml ̀ m ednshr enddoanrot`nm

w`tg rhodtnr.enb, nur stoth omi dneod ossneòt`nms, omi ntghr nrlom`zot`nms’omihmlol`ml enmsubhrs `m oivneoey.

v \h orh rh-hxob`m`ml tgh prnehss jnr bnv`ml ̀ mtn ossneòt`nm dhoihrsg`p.v \h rhehmtdy doumeghi o stuihmt bhbahrsg`p omi orh hvoduot`ml ntghr bhbahrsg`p

eothlnr`hs.v Ygrnulg tgh QHODYNQ ® Sorty `m`tòt`vh, oivneoey rhsnurehs orh pnur`ml aoef `mtn

QHODYNQU®‐ enbbum`t`hs.

Nur tgrhh-woy olrhhbhmt’ay wgèg QHODYNQU ® kn`m tgh mot`nmod, stoth, omi dneodossneòt`nm’`s o s`lm` eomt snureh nj strhmltg jnr odd dhvhds nj nur nrlom`zot`nm. Aut tghenmehrms ynu hxprhsshi `m QHYg`mf wnrfsgnps iì mnt jodd nm ihoj hors. \h‐rh hxpdnr`mlwoys tn rhto`m nur enrh strhmltg, portèudordy ̀ m oivneoey, wg`dh bof`ml nur strueturh bnrhhj e`hmt omi ̀ m tumh w`tg ynur mhhis.

\h dnnf jnrwori tn enmt`mu`ml tgh iòdnluh storthi ay QHYg`mf. Pnur `ms`lgts omienmt`muhi enbb`tbhmt w`dd fhhp tgh QHODYNQ ® job`dy strnml tgrnulg `ts shenmi ehmtury.

Uthvh Arnwm

13?9 MOQSrhsìhmt

Iodh Ut`mtnmMOQ EHN

Lory Ygnbos13?5 MOQSrhsìhmt



QHYg`mf wos doumeghi`m Oulust 13?1.

\gn Ynnf Sort>

Q H Y G @ M F Q H E O S

Gnw \`dd MOQ Qhbo`m Qhdhvomt> Pnu tndi us . . .

97%81%


Nrlom`zot`nmodegomlh `s hsshmtòd . . .

v Qh-hvoduoth tgh strueturh nj tgh nrlom`zot`nm tn `merhosh `ts rhdhvomey.v Hd`b`moth ummhehssory iupdèot`nm nj hjjnrts oernss tgh tgrhh dhvhds nj tgh QHODYNQ ® nrlom`zot`nm.v Joe`d`toth enmsndìot`nm wghrh wh‐rh poy`ml jnr iupdèoth shrvèhs.v Sdoy o dhoihrsg`p rndh nm ahgodj nj QHODYNQU® omi enmsubhrs.v Qh-hvoduoth MOQ‐s dhoihrsg`p bnihd.

autbo`mto`m opns`t`nm nj

strhmltg.

v Ar`ml tgh ossneòt`nm‐s `m uhmeh tn ahor `m tgh rhv`tod`zot`nm nj gnus`ml, enbbum`tyihvhdnpbhmt, omi mhw omi i`jjhrhmt enmehpts nj gnus`ml omi gnbhnwmhrsg`p.

v Enmt`muh hiueot`ml bhbahrs oanut tgh mhhi jnr pnd`tèod `mvndvhbhmt ot odd dhvhds.v Au`di t`hs w`tg d`fh-b`mihi enmsubhrs tn strhmltghm oivneoey hjjnrts.

Ah tgh ioto dhoihr . . . v Oiopt tn omi hbaroeh thegmndnly.v Dhvhrolh ioto omi rhdothi thegmndnl`hs tn suppnrt nur sueehss.v Hmgomeh QHODYNQ® nrlom`zot`nm‐s rhdhvomeh os tgh rst omi ahst snureh jnr `miustry, borfht,

enbbum`ty, omi enmsubhr ioto omi `mjnrbot`nm.

omi tghstomiori

ahorhr.

v Qo`sh tgh stomioris nj hmtry `mtn tgh prnjhss`nm.v Qo`sh tgh stomioris nj hmtry `mtn tgh ossneòt`nm.v Hmjnreh prnjhss`nmod stomioris.v I`st`mlu`sg `m enmsubhrs‐ b`mis tgh i`jjhrhmeh ahtwhhm QHODYNQU ® omi dèhmshhs.

Jnrlh t`hs w`tgtgh puadè . . .

v Dhorm bnrh oanut enmsubhrs omi tgh`r prhjhrhmehs.v Sns`t`nm QHODYNQU® os tgh pr`bory snureh nj erhiàdh, oeeuroth `mjnrbot`nm oanut rhod hstoth.v G`lgd`lgt tgh voduh omi rndh nj QHODYNQU® os oet`vh, `m uhmtòd bhbahrs nj tgh enbbum`ty.v Srhshrvh omi strhmltghm tgh QHODYNQ ® aromi ay i`jjhrhmtòt`ml tgh um`quh shrvèhs,

hxphrt`sh, omi phrsphet`vh wh prnvìh ahjnrh, iur`ml omi ojthr o tromsoet`nm.omi w`tgstrothlèportmhrs.

v Enddoanroth w`tg ioto portmhrs `msìh omi nutsìh tgh nrlom`zot`nm.v Ugorh `mjnrbot`nm omi hmlolh nm `ssuhs nj butuod `mthrhst.

wnrfsgnp portè`pomts

rhtg`mf gnurs

Ubodd J`rb Dorlh J`rb

Arnfhrs 91%

Olhmts 9:%

Ntghr ?1%

453 5?-90 83-:9 :8+

Bhiòm olh; 8?



Z`s`nmMOQ `s tgh

trusthi vnèhjnr rhod hstoth

omi om hjjhet`vhaus`mhss omipuadè pndèy

oivneoth jnr `tsbhbahrs omi

tgh enmsubhrstghy shrvh.

Nakhet`vhsVegomlhR

Au`di om nrlom`zot`nm `m wgègnphmmhss, `mmnvot`nm, omi rh`mvhmt`nm orh tgh wotegwnris.

Vtgh puadèRErhoth omi suppnrt o bhom`mljud, dnml-thrb rhdot`nmsg`p ahtwhhm QHODYNQU® omi enmsubhrs.

VoivneoeyROivneoth puadè pndè`hs tgot oivomeh tgh rhod hstoth ̀ miustry, prnthet pr`voth prnphrtyr`lgts, omi prnbnth susto`moadh rhod prnphrty nwmhrsg`p omi gnus`ml nppnrtum`t`hs.

ViotoRAh tgh bnst enbprhghms`vh, rhdòadh, omi oeehssàdh snurehnj rhod hstoth ioto omi `mjnrbot`nm jnr bhbahrs omi enmsubhrs.

Vprnjhss`nmod`sbRQo`sh tgh enbphthmey omi prnjhss`nmod`sb nj QHODYNQU®.

Vum`tyRUtrhmltghm rhdot`nmsg`ps w`tg`m tghQHODYNQ ® enbbum`ty.

Veop`todRUgoph tgh juturh nj rhsìhmtòd omi enbbhreòd bnrtlolh jmome`ml tn hmsurho strnml omi susto`moadh nw nj eop`tod `mtn tgh bnrtlolh borfhtpdoeh.




YGH Y@BH @U MN\.

MOQ UYQOYHL@E SDOM 13?9-?:

:

nakhet`vhAu`di om nrlom`zot`nm `mwgèg nphmmhss, `mmnvot`nmomi rh`mvhmt`nm orh tgh wotegwnris.

QHODYNQU® govh hxphr`hmehi bomy i`srupt`vh egomlhs `m tgh postshvhrod yhors; tgh momeòd omi gnus`ml er`s`s6 mhw thegmndnl`hs omiioto bnihds6 omi r`s`ml enmsubhr hxphetot`nms. Yn rhbo`m rhdhvomttn `ts bhbahrs, tgh QHODYNQ ® nrlom`zot`nm, ot odd dhvhds, bustah prhporhi tn ghdp bhbahrs stoy oghoi nj tgh ropìdy hvndv`mlborfhtpdoeh. Ygot bhoms mnt nmdy rhenlm`z`ml egomlh aut odsnah`ml w`dd`ml tn oiopt omi `mmnvoth tn ghdp hmsurh QHODYNQU® rhbo`m ehmtrod tn tgh rhod hstoth tromsoet`nm.

YGH Y@BH @U MN\ . MOQ UYQOYHL@E SDOM 13?9-?: :

Ve g o m l h R



v MOQ npt`b`zhs `tsstrueturh jnr hj e`hme`hsomi tn hmgomeh tghvoduh prnpns`t`nm tnbhbahrs tgrnulgnut tghnrlom`zot`nm.

v MOQ enmt`muoddy seoms tghhmv`rnmbhmt tn hmsurh `tspndè`hs, prnehsshs, omiprnlrobs rhbo`m rhdhvomt.

v MOQ enmt`muoddy hvoduothsomi ̀ mmnvoths tn joe`d`tothaus`mhss omi momeòdnppnrtum`t`hs jnr `tsbhbahrs.

v MOQ shhfs bhbahrhmlolhbhmt omi hj e`hmey`m `ts ihe`s`nm-bof`ml.

v MOQ rhenlm`zhs tgh`bpnrtomeh nj ̀ mmnvot`nmw`tg`m tgh QHODYNQ® nrlom`zot`nm omi suppnrtshmtrhprhmhursg`p omi oeudturh nj ̀ mmnvot`nm.

—In bnrh tgom ahdnml; portè`poth. In bnrh tgom eorh; ghdp. In bnrh tgomahd`hvh;proetèh. In bnrh tgom ah jo`r; ah f`mi. In bnrh tgom jnrl`vh; jnrlht.

In bnrh tgom irhob; wnrf.‒ \`ddòb Ortgur \ori, outgnr

YGH Y@BH @U MN\.


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v MOQ hxpdnrhs —a`l ioto‒strothl`hs, `medui`mlprhièt`vh borfht`mlthegm`quhs, tn dhorm gnwtghy b`lgt ah ushi w`tg`mtgh nrlom`zot`nm omi tnbnm`tnr tgh`r ush ay`miustry i`srupthrs .



YGH Y@BH @U MN\.


7

nakhet`vhErhoth omi suppnrt o bhom`mljud,dnml-thrb rhdot`nmsg`p ahtwhhmQHODYNQU® omi enmsubhrs.

Enmsubhrs rhdy nm QH ODYNQU® tn prnv`ih hxphrt`sh tgoteudb`moths `m o sueehssjud rhod hstoth tromsoet`nm. Ygot rhdot`nmsg`p`s arnoihr omi ihhphr wghm hxthmihi tn tgh orhos nj sgorhioivneoey `mthrhsts omi dneod borfht hxphrt`sh omi eorr`hi nuttgrnulg tgh judd d`jh eyedh nj prnphrty nwmhrsg`p nr ush. @m om`merhos`mldy enbpdhx omi jrolbhmthi rhod hstoth borfhtpdoeh,o dnml-thrb rhdot`nmsg`p ahtwhhm QHODYNQU® omi enmsubhrs,`medui`ml tnbnrrnw‐s enmsubhrs, ahmh ts tgh puad`e omi suppnrtstgh sueehss nj QH ODYNQU®.


V t g h p u a d ` e R



—\h mhhi tn ah tntoddy enmsubhr ehmtrè ’ mnt wgot wh womtaut wgot tghy womt ’ omi ah oadh tn oiopt quèfdy.‒ QHYg`mf Sortè`pomt

YGH Y@BH @U MN\.


0

v Ygrnulg QHODYNQ® oivneoey omienbbumèot`nms hjjnrts,enmsubhrs umihrstomitgh dnml-thrb ahmh ts njrhod hstoth nwmhrsg`p omidhoshgndi `mthrhsts.

v Enmsubhrs rhenlm`zhtgot o QHODYNQ® `som `mthlrod port nj omyrhod hstoth tromsoet`nm,oighrhs tn o strètEnih nj Htgès, omi `som oivneoth jnr tgh`r`mthrhsts.

v Enmsubhrs shdhetQHODYNQU® os tgh`rtrusthi rhsnureh jnr odd

rhod hstoth shrvèhs.

v MOQ hmenurolhsQHODYNQU® tn ihvhdnpdnml-thrb rhdot`nmsg`psw`tg enmsubhrs omisuppnrts tgnsh hjjnrts.

v QHODYNQ® ossneòt`nms,BDUs, omi MOQ bhbahrsprnthet enmsubhr pr`voeyomi hmsurh tgh sheur`ty njenmsubhr omi prnpr`htory`mjnrbot`nm.

v QHODYNQ®-nwmhi omienmtrnddhi bhiò orh tghtrusthi snureh nj oeeurothioto omi ̀ mjnrbot`nm jnrenmsubhrs omi ir`vhtroj e omi aus`mhssnppnrtum`t`hs tn nurbhbahrs.

v MOQ enbbumèot`nms

rh het omi oeenbbniothtgh i`vhrs`ty nj nursne`hty.

v MOQ prnbnths o g`lgdhvhd nj hmlolhbhmtomi ̀ mvndvhbhmt ̀ m tghenbbum`t`hs tgotbhbahrs shrvh.

v MOQ lhmhrothsenbphdd`ml bhssolhs tgothmenurolh enmsubhrs tnhmlolh tgh shrvèhs njQHODYNQU® tn auy, shdd,omi dhosh rhodhstoth.

v Ygh ossneòt`nm hbaroehsmhw omi i`jjhrhmt

enmehpts nj gnus`ml omignbh nwmhrsg`p omipns`t`vhdy ̀ m uhmehsenbbum`ty ihvhdnpbhmt.



YGH Y@BH @U MN\.


?3

nakhet`vhOivneoth puadè pndè`hs tgotoivomeh tgh rhod hstoth `miustry,prnthet pr`voth prnphrty r`lgts, omi

prnbnth susto`moadh rhod prnphrtynwmhrsg`p omi gnus`ml nppnrtum`t`hs.

Oivneot`ml jnr pndè`hs tgot ossurh o ghodtgy rhod hstoth borfhtpdoehahmh ts mnt kust QHODYNQU® aut enmsubhrs omi tgh henmnby.Ygh dhl`sdot`vh omi rhludotnry domiseoph nj tgh juturh w`dd odwoys ahumehrto`m, aut hjjhet`vh oivneoey ay QHODYNQU® `s mhehssory tnsusto`m omi prnthet pr`voth prnphrty r`lgts6 prnphrty nwmhrsg`p6 omitgh nrihrdy, hj e`hmt tromsjhr nj prnphrty `m tgh Xm`thi Utoths.

YGH Y@BH @U MN\ . MOQ UYQOYHL@E SDOM 13?9-?: ?3

Vo i v n e o e y R



v MOQ enddoanroths w`tgpuadè omi pr`voth hmt`t`hstgot ahmh t nur bhbahrs,`msìh omi nutsìh tgh`miustry.

v MOQ suppnrtsQHODYNQU® omi ntghrsod`lmhi w`tg QHODYNQ® `mthrhsts shhf`ml hdhet`nmnr oppn`mtbhmt tn puadènj eh.

v MOQ fhhps stofhgndihrsot odd dhvhds nj tghnrlom`zot`nm up tn iothoanut puadè pndèy`ssuhs omi tgh`r `bpoetnm QHODYNQU® omienmsubhrs.

v MOQ suppnrtspndè`hs tgot hmenurolhenbbhreòd rhod hstoth`mvhstbhmt omi ush.

v MOQ au`dis enod`t`nmsw`tg od`lmhi oivneoeylrnups tn strhmltghmpuadè pndèy pns`t`nms.

v MOQ ushs torlhthienbbumèot`nm egommhdsomi thegmndnly tnprnbnth QHODYNQU ®‐`mthrhsts.

v MOQ prnvìhsnppnrtum`t`hs jnrQHODYNQU® tn portmhrw`tg enmsubhrs `m

oivneoey.

v MOQ `s rhenlm`zhi os tghoivneoth jnr dhl`sdot`vh,rhludotnry omi dhlodpndè`hs tgot ahmh tQHODYNQU® omi rhodprnphrty `mthrhsts.

v MOQ suppnrts pndè`hstgot susto`m omi prnthetprnphrty r`lgts omi tghoa`d`ty nj enmsubhrs tnhjjhet`vhdy omi hj e`hmtdyhmlolh `m rhod hstothtromsoet`nms.

v MOQ suppnrts pndè`hstgot rhenlm`zh omi susto`mtgh sne`htod voduh nj gnbhnwmhrsg`p.

vMOQ suppnrts pndè`hstgot hmsurh gnus`mlojjnrioa`d`ty omioeehssà`d`ty jnr odd.

—Dht us mnt shhf tgh Qhpuadèom omswhr nr tgh Ihbnerotè omswhr

aut tgh r`lgt omswhr. Dht us mnt shhf tn x tgh adobh jnr tgh post6

dht us oeehpt nur nwm rhspnmsà`d`ty jnr tgh juturh.‒ Kngm J. Fhmmhiy

v MOQ enmt`muhs tnstrhmltghm `ts `mvndvhbhmt`m dhl`sdot`vh, rhludotnry,omi pnd`tèod oivneoeymot`nmoddy omi suppnrtsstoth omi dneod hjjnrts.

v MOQ njjhrs `mjnrbot`nmomi hiueot`nm nmoivneoey, wghrhopprnpròth, tn nur ldnaodportmhrs.

v MOQ hvoduoths omienbbumèoths tgh sueehssnj oivneoey prnlrobs.

YGH Y@BH @U MN\.


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YGH Y@BH @U MN\.


?1

nakhet`vhAh tgh bnst enbprhghms`vh, rhdòadh, omioeehssàdh snureh nj rhod hstoth ioto omi`mjnrbot`nm jnr bhbahrs omi enmsubhrs.

Enmsubhrs joeh om hvhr-wìhm`ml orroy nj snurehs edo`b`mltn prnvìh enbprhghms`vh, outgnr`tot`vh ioto omi `mjnrbot`nmtn bhht tgh`r rhod hstoth mhhis. \`tg QHODYNQ ® ossneòt`nmsuppnrt, QHODYNQU® orh tgh ln-tn snureh jnr erhiàdh ioto omi`mjnrbot`nm phrto`m`ml tn rhod hstoth `m tgh`r borfht. Os tgh obnumtnj ̀ mjnrbot`nm enmt`muhs tn lrnw, tgh voduh nj QHODYNQU ®‐ dneodhxphrt`sh `merhoshs.




YGH Y@BH @U MN\.


?5

—Ossneòt`nm nr arnfhr systhbs mhhi tn ah portmhrs w`tg VtghR enbpht`t`nm...egomlh `miustry iymobès...by ioto pdus ynur ioto w`ms.‒ QHYg`mf Sortè`pomt

v MOQ gos o 5:3-ihlrhhv`hw nj `ts bhbahrsg`p,hmoad`ml `t tn bofh w`shihe`s`nms nm bhbahrahmh ts.

v MOQ hiueothsQHODYNQU® oanut ahstproetèhs jnr hmsur`ml`mjnrbot`nm sheur`ty omi

enmsubhr pr`voey.

v MOQ ìhmt` hs omiprnbnths tnnds tn oss`stossneòt`nms, BDUs, omiQHODYNQU® `m sheur`mltgh`r i`l`tod osshts.

v MOQ enddoanroths w`tgnutsìh nrlom`zot`nmstn npt`b`zh ioto jnrbhbahrs.

v MOQ suppnrtsQHODYNQ®-ehmtrètromsoet`nm bomolhbhmtomi ioto pdotjnrbs.

v MOQ ioto suppnrts`ts oivneoey hjjnrts ayl`v`ml tgh ossneòt`nmom umihrstomi`ml njenmsubhr ott`tuihsrhlori`ml rhod prnphrtynwmhrsg`p `ssuhs.

v MOQ ihvhdnps omi`bpdhbhmts strothl`hstn enddhet omi dhvhrolhioto jnr tgh ahmh t nj`ts bhbahrs `m mhw omi`mmnvot`vh woys.

v MOQ ihd`vhrs voduoadh,enbphdd`ml ioto tgotbhbahrs eom‐t lht

hdshwghrh omi tgot putstghb `m o pns`t`nm tnrhbo`m ehmtrod tn tghenmsubhr rhod hstothhxphr`hmeh.

v MOQ ihd`vhrs t`bhdy,enst-hjjhet`vh oeehss tnum`jnrb rhod prnphrty`mjnrbot`nm, os whdd osrhod-t`bh omodytès.

v MOQ prniuehs omii`sshb`moths t`bhdy`mjnrbot`nm nm odd osphetsnj tgh rhod hstoth `miustry,`medui`ml bhbahr omienmsubhr ihbnlropgèsomi prhjhrhmehs, omiprnvìhs woys jnrbhbahrs tn shlbhmt omieustnb`zh tgh ̀ mjnrbot`nm.



YGH Y@BH @U MN\.


?9YGH Y@BH @U MN\ . MOQ UYQOYHL@E SDOM 13?9-?: ?9

nakhet`vh

Qo`sh tgh enbphthmey omiprnjhss`nmod`sb nj QHODYNQU®.

Enmsubhrs hxphet tn wnrf w`tg o enbphthmt prnjhss`nmod wghmenbpdht`ml o rhod hstoth tromsoet`nm. QHODYNQU® odsn hxphet g`lgdhvhds nj enbphthmeh wghm wnrf`ml w`tg tgh`r phhrs. O v`s`adhomi sueehssjud eobpo`lm tn d`jt tgh prnjhss`nmod`sb nj QHODYNQU ® ahmh ts antg tgh ossne`ot`nm omi `ts bhbahrs.

V p r n j h s s ` n m o d ` s b R



QHODYNQU® . . . orh zhodnus tn bo`mto`m omi `bprnvh tgh stomiorisnj tgh`r eodd`ml omi sgorh w`tg tgh`r jhddnw QHODYNQU® o enbbnm

rhspnmsà`d`ty jnr `ts `mthlr`ty omi gnmnr. MOQ Enih nj Htgès, prhobadh

v MOQ‐s bhbahrsg`per`thrò orh rhenlm`zhi ayrhod hstoth ossneòt`nmsornumi tgh wnrdios tgh stomiori jnrprnjhss`nmod`sb omienbphthmey.

v MOQ suppnrts outghmtèenmsubhr jhhiaoefomi rot`mls tgot ahmh tantg enmsubhrs omiQHODYNQU®.

v MOQ suppnrts hjjnrtstn strhmltghm dèhms`mlomi hjjnrts tn um`jnrbdyhmjnreh prnjhss`nmodstomioris.

v MOQ njjhrs g`lg-quod`ty,oeehssàdh hiueot`nmjnr bhbahrs, `medui`mloivomehi rhod hstothihlrhh prnlrobs.

v Enmsubhrs rhenlm`zhtgot ah`ml o QHODYNQ® bhoms enbb`tbhmttn tgh g`lghst dhvhd njprnjhss`nmod`sb omienbphthmeh, os whdd osoighrhmeh tn tgh Enih njHtgès.

v Enmsubhrs rhenlm`zhQHODYNQU® os erhiàdhsnurehs nj rhod hstoth`mjnrbot`nm omi dneodborfht fmnwdhilh.

v QHODYNQU® orh whdd-`mjnrbhi oanut omihmlolhi `m dneod, stoth,omi mot`nmod puadè pndèyi`seuss`nms ojjhet`ml rhodprnphrty nwmhrsg`p omiush.




YGH Y@BH @U MN\ . MOQ UYQOYHL@E SDOM 13?9-?: ?:

nakhet`vh

Utrhmltghm rhdot`nmsg`ps w`tg`mtgh QHODYNQ® enbbum`ty.

Ygh ossne`ot`nm hmknys om `merhos`mldy i`vhrsh bhbahrsg`p.Bhom`mljud `mthroet`nm w`tg omi obnml bhbahrs’omi o pnd`eynj `medus`vhmhss ’hmgomehs QHODYNQ ® Sorty oivneoey hjjnrts,os whdd os nppnrtum`t`hs jnr `mmnvot`nm tgot suppnrt bhbahrs‐aus`mhss `mthrhsts.

YGH Y@BH @U MN\ . MOQ UYQOYHL@E SDOM 13?9-?: ?:



—\h orh hoeg ntghr‐s gorvhst6 wh orh hoeg ntghr‐s aus`mhss6wh orh hoeg ntghr‐s bolm`tuih omi anmi.‒ Lwhmindym Arnnfs, pnht

v MOQ hbaroehslhmhrot`nmod,ihbnlropgè, lhnlropgè,omi eudturod i`jjhrhmehsw`tg`m tgh ossneòt`nm omi`ts dhoihrsg`p.

v MOQ enddoanroths w`tgbhbahrs6 dneod omi stothossneòt`nms6 oj dòthi

`mst`tuths, sne`ht`hs,enume`ds6 omi ldnaodportmhrs tn prnbnthenbbnm `mthrhsts.

v MOQ dhois tgh hjjnrttn prnbnth o ldnaodborfhtpdoeh tgot hmsurhssojh, jo`r, omi nrihrdy rhodhstoth tromsoet`nms.

v Bhbahrs fmnw MOQ‐svoduh prnpns`t`nm omiumihrstomi wgot tghossneòt`nm inhs tnsuppnrt tgh`r aus`mhsssueehss.

v Bhbahrs orh l`vhmtgh nppnrtum`ty tnhmlolh w`tg ossneòt`nm

dhoihrsg`p omi bofhtgh`r vnèhs ghori.

v MOQ jneushs rhsnurehsomi hmlolhbhmt nmbhbahrs wgn orhrhludordy omi oet`vhdyhmlolhi `m rhod hstoth ostgh`r pr`bory aus`mhss.

v Bhbahrs rhenlm`zh MOQos o trusthi prnvìhr njrhdhvomt ̀ mjnrbot`nm,prniuets, omi shrvèhs.

YGH Y@BH @U MN\ . MOQ UYQOYHL@E SDOM 13?9-?: ?<




nakhet`vhUgoph tgh juturh nj rhsìhmtòd omienbbhreòd bnrtlolh mome`ml tn hmsurho strnml omi susto`moadh nw nj eop`tod`mtn tgh bnrtlolh borfhtpdoeh.

Ygh 1337 momeòd er`s`s umihrsenrhi tgh er`tèod rndh ghodtgy eop`todborfhts pdoy `m tgh lrnwtg omi vàromey nj tgh ldnaod henmnby, tghrhod hstoth `miustry, omi QHODYNQU®‐ aus`mhss sueehss. Uuppnrt`mlpndè`hs tgot bofh rhspnmsàdh dhmi`ml oeehssàdh tn enmsubhrs omiaus`mhsshs’omi susto`m `t `m odd typhs nj henmnbè hmv`rnmbhmts’`stgh jnumiot`nm nj rhod hstoth‐s enmt`muhi v`tod`ty.

Ve o p ` t o d R




—Yofh tgh dhoi. Inm‐t dht ntghrs erhoth tgh juturh omi thdd us gnw tn d`vh `t.‒ QHYg`mf Sortè`pomt

v MOQ suppnrts tgh ushomi erhot`nm nj o wìhromlh nj rhspnmsàdhbnrtlolh prniuetstgot shrvh tgh mhhis njenmsubhrs.

v MOQ‐s enbbumèot`nmsomi hiueot`nm ghdpbhbahrs wnrf hjjhet`vhdy

`m om hmv`rnmbhmt njmomeòd omi henmnbè

umehrto`mty.

v QHODYNQU® orh voduhios o rhdòadh omi `mjnrbhirhsnureh tn tgh rhod hstothenmsubhr `m odd momeòdborfht hmv`rnmbhmts.

v MOQ prnoet`vhdyìhmt` hs omi prnbnthsjovnroadh sndut`nms tn rhodhstoth, momeòd, oppro`sodomi toxot`nm `ssuhs tn ghdpstrhmltghm tgh mome`mlborfhtpdoeh.

v MOQ hmenurolhs snumidhmi`ml omi momeòd

proetèhs.

v MOQ `s o dhoihr `mhmsur`ml tgh vòa`d`ty njo strnml omi susto`moadhborfht jnr bnrtlolh

mome`ml.

v MOQ oivneoths jnrenmt`muhi jhihrod suppnrtjnr rhod hstoth mome`mlomi eop`tod tn hmsurhom oihquoth suppdy njbnrtlolh bnmhy `m oddborfht enmi`t`nms.




13?1 Utrothlè Sdomm`ml Enbb`tthhHD@[OAHYG BHMIHMGODD, Ego`r (BN)

UGOMMNM F@ML, Zèh-ego`r (YW)QNAHQY FXD@EF, @bbhiòth Sost Ego`r (EO) UYHZHM OUGHQ (JD)ENDDHHM AOIOLD@OEEN (EO)

BHDOM@H AOQFHQ (EO)ENMUYOMEH ANPDH (\O)YNAP AQOIDHP (EO)EGQ@UY@MO EDHBOMU (MK)AQ@OM ENSHDOMI (YM)

KNGM JDNQ (\@)

B@EGOHD JDPMM (\O) KOQQNI LQOUUN (MK)EGQ@UY@MH GOMUHM (JD)MNAX GOYO (BM)AQHYY GXMUOFHQ (LO)AQNNFH GXMY (YW)

EGQ@UY@MH FXY[FHP (EO)IXMEOM BOEFHM[@H (MP)UGHQQ@ BHOIN\U (JD)UYHSGHM BHU[OQNU (BI)

KXI@YG BNUHU (BO)GHOYGHQ N[XQ (EO)

YQOEHP QOME@JHQ (OQ)D@MIO QGH@MAHQLHQ (MZ)YNII UG@SBOM (BM)DHUD@H UB@YG (YW)ANMM@H UB@YG (EN)

KHQQP YHHUNM (BM)

13?1Dhoihrsg`p YhobBOXQ@EH ZH@UU@, Srhsìhmt (JD)

LOQP YGNBOU, Srhsìhmt-Hdhet (EO)UYHZH AQN\M, J`rst Zèh Srhsìhmt (NG)EGQ@U SNDPEGQNM, J`rst Zèh Srhsìhmt- Mnb`mhh (OQ)\@DD@OB OQBUYQNML, Yrhosurhr (BI)QNMODI SG@SSU, @bbhiòth Sost Srhsìhmt (Q@)

UENYY DNXUHQ, ZS & Dò`snm tn Lnvhrmbhmt Ojjo`rs (MI)I.K. UMOSS, ZS & Dò`snm tn Enbb`tthhs (JD)IODH UY@MYNM, Eg`hj Hxheut`vh Nj ehr (@D)

13?5Utrothlè Sdomm`ml Enbb`tthhUGOMMNM F@ML, Ego`r (YW)

YNII UG@SBOM, Zèh-ego`r (BM)HD@[OAHYG BHMIHMGODD, @bbhiòth Sost Ego`r (BN) QPOM OUON (EO)UYHZHM OUGHQ (JD)ENDDHHM AOIOLD@OEEN (EO)

KXD@H AHODD (NG)YNAP AQOIDHP (EO)Q@EGOQI AQNLOM (IH)AQ@OM ENSHDOMI (YM)B@EGOHD JDPMM (\O)UYHZH JQOMEFU (\O)

EGQ@UY@MH GOMUHM (JD)AQNNFH GXMY (YW)AXILH GXUFHP (MK)EGQ@UY@MH FXY[FHP (EO)UENYY DNXUHQ (MI)IXMEOM BOEFHM[@H (MP)

BOQF BOQ_XH[ (EO)YGNBOU BEENQB@EF (EO)OMIQHO BEFHP (DO)

QNA BHGYO (BM)UYHSGHM BHU[OQNU (BI)B@EGOHD NSSDHQ (MK)

GHOYGHQ N[XQ (EO)YQOEHP QOME@JHQ (OQ)D@MIO QGH@MAHQLHQ (MZ)QOMIP UEGH@IY (@M)ANMM@H UB@YG (EN)BOQ@O \HDDU (JD)

13?5Dhoihrsg`p YhobLOQP YGNBOU, Srhsìhmt (EO)UYHZH AQN\M, Srhsìhmt-Hdhet (NG)EGQ@U SNDPEGQNM, J`rst Zèh Srhsìhmt (OQ)

\@DD@OB OQBUYQNML, Yrhosurhr (BI)BOXQ@EH ZH@UU@, Srhsìhmt (JD)\@DD@OB AQN\M, Zèh Srhsìhmt (EO)DHUD@H QNXIO UB@YG, Zèh Srhsìhmt (YW)IODH UY@MYNM, Eg`hj Hxheut`vh Nj ehr (@D)

Uhm`nr Utojj KOMHY AQOMYNM6 KHQQP L@NZOM@HDDN6 ANA LNDIAHQL6INXL G@MIHQHQ6 DOXQHMH KOM@F6 SOBHDO LHXQIU FOAOY@6BOQF DHUU\@ML6 KNGM S@HQSN@MY6 \ODY \@YHF6 D O\QHMEH PXM

Utojj SOXD A@UGNS, Utojj Hxheut`vh6 UYHSGOM@H U . IOZ@U6

UYOEHP BNMEQ@HJJ6 KXD@H JNXQM@HQ

MOY@NMOD O UUNE@OY@NM NJ QH ODYNQU®




MOY@NMOD O UUNE@OY@NM NJ QH ODYNQU®

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#rhtg`mfjuturh

MOY@NMOD OUUNE@ OY@NM nj QHODYNQU®

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