nandos australia apc action plan

7/31/2019 Nandos Australia Apc Action Plan

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ACTION PLAN,2010-2015

Implementing the Sustainable Packaging Guidelines

NANDOS AUSTRALIA PTY LTDACN 065 327 068

Developed by


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Action Plan July 2010 June 2015 i Nandos Australia Pty Ltd

Contents

Contents ................................................................................................................................................... i

Executive Summary ................................................................................................................................. ii

Corporate Overview ................................................................................................................................ 1

Company Name and Structure............................................................................................................ 1

The Nature of the Organisation .......................................................................................................... 1

Australian Restaurants and Offices ..................................................................................................... 1

Office Address Details ......................................................................................................................... 2

Covenant Contact Officer .................................................................................................................... 2

Nandos Brands ................................................................................................................................... 2

Position of Nandos in the Supply Chain ............................................................................................. 2

Packaging Materials and Formats used by Nandos ........................................................................... 2

Nandos Action Plan Period ................................................................................................................ 3

Top Level Support ............................................................................................................................... 3

Action Plan Development ................................................................................................................... 3

Summary of Previous Achievements .................................................................................................. 3

Framework for Implementing the SPG ............................................................................................... 4

Baseline Data ...................................................................................................................................... 7

APC Action Plan Summary .................................................................................................................. 9

Formal Commitment by Nandos to Implement the Action Plan ..................................................... 15


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Action Plan July 2010 June 2015 ii Nandos Australia Pty Ltd

Executive SummaryNandos Australia Pty Ltd is a signatory to the Australian Packaging Covenant (APC). We arecommitted to the Covenants goals and targets, and to making a difference to minimise the

environmental impacts of packaging.

We are committed to:

Protecting and delivering goods efficiently with minimum environmental impact Using materials, water and energy more efficiently

Reducing the amount of waste and litter generated by packaging through facilitating thewaste hierarchy Avoid, Re-use, Recycle, Recover, Contain, Dispose

Minimising negative impacts of packaging and packaged products on humans and thenatural environment

Ensuring effective and clearly demonstrated practices are in place to address environmentalconcerns in the Product Development and Review process for packaging and packaged

products

This document outlines a detailed Action Plan to be implemented by Nandos over the next 5 years,

with progress against Key Performance Indicators (KPIs) to be reported annually. We will use the

first year of the APC period to refine our data collection and formalise written policies. Nandos will

use the Action Plan and the key principles of the Sustainable Packaging Guidelines (SPG) to ensure

that our consumer product packaging is fit for purpose, resource efficient, made from low impact

materials and recyclable or reusable at the end of its useful life.

Nandos is committed to resource conservation and product stewardship and will work towards

ensuring that all members of our packaging supply chain continue to evolve packaging in line with

the Australian Packaging Covenants goals. We are committed to making continual improvement to

the design, material selection and labelling of packaging and will provide an update on this Action

Plan in our first APC Annual Report.


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Page |1 Action Plan July 2010 June 2015 Nandos Australia Pty Ltd

Corporate Overview

Company Name and Structure

Nandos Australia Ltd (Nandos) became a signatory to the Australian Packaging Covenant in

September, 2010. The majority of Nandos Australias restaurants are franchised, however a small

number in various states are company-owned and used for franchisee and staff training.

The Nature of the Organisation

Nandos is an international company founded in 1987, with restaurants in five continents. Nando's

has operated in Australia since 1990, following establishment of its first restaurant in Tuart Hill, WA.

Nando's Australia has since opened restaurants in all mainland states and territories, as well as in

Tasmania

Corporate headquarters of Nandos Australia are in East Brunswick, Victoria. Other offices are

located in East Bentleigh (Victoria) and Neutral Bay, NSW. Currently Nandos Australia distributes

through NAFTA members on the East coast and Kailis Brothers in WA.

Australian Restaurants and Offices

Nandos Australian restaurants and offices (as at June, 2010) are detailed by state in the following

table.

Nandos

OwnedRestaurants

Nandos

Offices

Franchised

Restaurants

Total

Restaurants

NSW 11 1 29 40

Western Australia 0 0 33 33

Victoria 3 2 115 118

Queensland 3 0 53 56

South Australia 3 0 5 8

ACT 1 0 2 3

Tasmania 0 0 2 2

NT 0 0 1 1

TOTAL AUSTRALIA 21 3 240 261


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Office Address Details

Nandos Australian office addresses are:

Victoria Head Office

453 Lygon Street

East Brunswick VIC 3057

Phone: 03 9385 0777

Fax: 03 9384 0888

Regional Office

730A Centre Road

East Bentleigh VIC 3165

Phone: 03 9384 0777

Fax: 03 9579 3203

NSW State Office

196A Miller Street, North

Sydney, NSW 2060 Ph: 02 8920

0005

Covenant Contact Officer

Mr Lindsay Sacks

QA and Product Development Manager

Nandos Australia Pty Ltd

730A Centre Road

East Bentleigh VIC 3165

Australia

Phone: 03 9385 0753

Fax: 03 9579 3203

Email: [email protected]

Nandos Brands

The Nandos range of branded products includes cooked chicken, chips, salads, desserts and an

assortment of cooking and seasoning sauces. Nandos-branded bottled sauces and packaged spices

are available for purchase in Nandos Australias restaurants.

Position of Nandos in the Supply ChainNandos Australia is primarily a retailer of food products through its restaurants, which provide both

dine-in and take-away food. Nandos is a brand owner under the Australian Packaging Covenant.

Packaging Materials and Formats used by Nandos

Nandos Australia currently sources most of its packaging and products for sale to the Australian

public from Australian companies, but some plastic packaged products and a range of glass-bottled

sauces are directly imported.

Packaging materials used in the sale and distribution of Nandos branded products are summarised

in the following table.


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Material Notes

cardboard Secondary packaging cartons, catering boxes

sugar cane bagasse Takeaway burger boxes, chicken boxes, side item pales

glass Sauce jars and bottles

paper Serviettes, wrappers, carry bags

PET (Plastic Code 1) Salad Bowls

polypropylene (Plastic Code 5) Small containers, straws, secondary packaging pita bags

other (Plastic Code 7) Cap seals, etc.

Nandos Action Plan Period

The current Action Plan covers the period July 2010 to June 2015. Each APC Annual Report will cover

the preceding 1 July 30 June period.

Top Level Support

Nandos Australias environmental sustainability initiatives including activities under APC guidelines

are enthusiastically supported by parent company Nandos International. The company is embracing

change and is proactively driving development of systems worldwide for sustainability in Nandos

operations. The current report has been reviewed and endorsed by Mr Lester Sacks (Executive

Director, Nandos Australia Pty Ltd).

Action Plan Development

Nandos has engaged the services of Manor Sustainability Consulting Pty Ltd to produce the

Australian Packaging Covenant Action Plan. Members of the Nandos APC Team include Mr Lindsay

Sacks and Mr Lester Sacks.

Detpak, a subsidiary of Detmold Australia Pty Ltd, is one of the main suppliers of paper bags to

Nandos Australia. As an APC signatory, Detmolds influence on Detpak products is reflected in

recycled pulp content and resource-saving design in many of Nandos Australias paper bag

packaging items.

Summary of Previous Achievements

Nandos is committed to minimising overall life cycle environmental impacts of packaging and

packaged products, including efficient use of resources during manufacture and distribution.

Bulk Cooking Oil Supply

We are currently rolling out a bulk cooking oil supply system to our stores. Our supplier, Cookers,

provides each participating store with a stainless steel bulk storage facility that is filled periodicallywith cooking oil from their tanker truck.


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The bulk cooking oil supply system rollout commenced with a few stores in Victoria and is now the

standard for all new store builds across Australia. In 2011 approximately 70% of our stores use the

bulk cooking oil supply system and we plan to extend this to 90% by 2014. Use of bulk cooking oil

for refilling our deep fryers eliminates the use of steel drums and casks for cooking oil distribution.

Prior to adopting the bulk cooking oil supply system, each Nandos store would use on average 2 x

20 litre steel drums per week. We have currently reduced the use of steel drums by around 470

drums per week across all stores using the bulk supply system.

Used oil from Nandos stores is collected by Cookers, who sell the spent oil to recyclers for blending

with diesel. They then buy back biodiesel to run their trucks.

Distribution

Nandos supports greening of the supply chain. Our distributors have onsite recyclable waste

collection services provided by VISY.

Labelling and Disposal of Packaging

Nandos prints disposal instructions and recyclability markings on most branded packaging. Much of

the packaging contains recyclable material and we aim to identify opportunities to increase this

proportion over the course of the packaging review.

Office Recycling

We currently use VISY to collect comingled recyclable waste from our head office.

Corporate Awareness

At Nandos we believe that cultural change is most effectively driven from the higher levels of

management. We are propagating awareness of responsibilities associated with environmental

performance and sustainability throughout the business by providing training modules for newly

inducted staff through our Peri Uni training website.

Framework for Implementing the SPG

Specific actions proposed by Nandos for implementing the commitments under the APC and

supporting the achievement of the APCs objective and goals are presented in the sections below.

Packaging Review

In line with the APCs requirements, Nandos will develop a documented policy and procedure for

evaluating and procuring packaging using the SPG.

This will include a documented process and timetable for review of at least 50% of our existing

packaging against the SPG by 2015, and a documented process for assessing new packaging

introduced in the same period.

We intend to group packaging by type, focusing on products with the greatest sales volumes and

progressing until at least 50% of existing packaging is reviewed (by 2015). By using available

information for comparing environmental credentials of different materials for our existing and

future packaging needs, we hope to identify opportunities for improvement and implement thosewith highest positive impact as we update our packaging and introduce new products to our range.


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We recognise that our suppliers have an excellent working knowledge of their own products and

processes, and we intend to work more closely with key suppliers to improve the sustainability of

our packaging.

Goal 1- Design

Nandos will endeavour to optimise packaging for efficient resource use and reduced environmental

impact without compromising product quality and safety. We will achieve this through systematic

review of our packaging within the APC timeframe (through to 2015) and continue to seek

improvement through integration of APC commitments into our business processes. Our review

process will be conducted both internally and with the assistance of external expertise.

Nandos is continuing on the path toward sustainable packaging design. Although some Nandos

goods sold in Australia are imported, we have control over the production process for our brandedproducts and aim to influence manufacturing and packaging designs in line with best practice.

In 2010, Nandos, with packaging supplier Cocoon Republic, completed an evaluation of sugar cane

bagasse as an alternative material for burger boxes (formerly made of plastic-coated paperboard

composite). Aspects of the evaluation included compostability, source reduction and packaging

fitness for purpose.

Following a successful trial outcome, Nandos Australia phased out all polymer-paperboard

composite take away containers and has now replaced them with bagasse alternatives. Although

these bagasse containers implicitly inform customers of their environmentally friendly credentials,

we intend to further emphasise this with educational information printed on the packaging.

Goal 2- Recycling

Distribution Packaging

Nandos currently promotes the SPGs goal of recycling and supporting secondary materials markets

through efficient collection of secondary and tertiary packaging waste (mostly cardboard) in our

third-party logistics warehouses. The in-house recycling collection system is provided by Visy.

Plastic Consumer Packaging

Nandos recyclable plastic consumer packaging is marked with recycle logos and plastic codes bothto educate the consumer and inform the recycling industry.

Office Paper

Nandos is proposing a trial of recycled paper at our corporate headquarters in East Brunswick,

Victoria, to be concluded by December 2011. We will introduce a formal Buy Recycled purchasing

policy (from February 2012) with the aim of replacing virgin office paper with recycled paper where

possible, if the trial is successful.

Goal 3- Product Stewardship

Nandos recognises that Product Stewardship underpins the APC and the SPG. Because we share

responsibility for the life cycle environmental impacts of our packaging at every stage of the supply


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chain, we endeavour to work on sustainable design within our company and with our

manufacturers.

Disposal

Almost all packaging sourced by Nandos Australia contains recyclable or biodegradable material. A

strategy for recycling in-house restaurant packaging Australia-wide is currently under consideration

in conjunction with Visy / Coca Cola (comingled recyclables & cardboard) and WasteFlex (non-

recyclable and putrescible waste). Updates on this project will be included in Nandos APC Annual

Reports.


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Baseline Data

Key Performance Indicator Baseline Data (2011)

KPI 1 Proportion of signatories in the

supply chain implementing the SPG for

design or procurement of packaging

Nandos has not yet formally implemented the

SPG for design or procurement of packaging.

KPI 3 Proportion of signatories with on-site

recovery systems for recycling used

packaging

Nandos consumer goods are handled in third-

party warehouses that have recovery systems for

recyclable packaging materials. We currently

have a comingled material recovery service for

recyclable office paper and packaging waste

from our East Brunswick corporate site.

KPI 4 Proportion of signatories with a

policy to buy products made from recycled

packaging

Nandos currently has no formal policy to buy

products made from recycled packaging, but we

do buy recycled where possible.

KPI 6 Proportion of signatories that have

formal processes for working with others

to improve design and recycling of

packaging

Nandos does not currently have a formal policy

for working with our overseas suppliers to

improve design and recycling of packaging.

Nandos prints recycling logos and messages on

primary and secondary packaging to encourage

distributors, retailers and consumers to recycle

packaging.

Nandos is currently transitioning from a single-

use cardboard crate to a reusable plastic crate

for poultry transport. Roll out complete in WA

and underway in VIC.

KPI 7 Proportion of signatories

demonstrating other product stewardship

outcomes

Nandos suppliers are HACCP-approved. Product

stewardship initiatives include using renewable

resources (sugar cane bagasse) in around 40% of

our consumer packaging. 70% of stores use bulk

cooking oil system.

Nandos has an active program to encourage

customers to eat purchased food in the store

(restaurant). Currently, 48% of food sold is

eaten in-house.


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KPI 8 Reduction in the number of

packaging items in the litter streamMost Nandos packaging is designed with no

separable small parts to reduce litter. Our

bagasse containers are biodegradable.

Retention of data for packaging audits

In recognition of the APCs stated aim of conducting packaging audits on selected signatories,

Nandos will maintain appropriate records of internal communications, discussions with members of

the supply chain and other data in a manner that is transparent and supportive of the APCs overall

goals.


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P a g e | 9 Action Plan July 2010 June 2015

APC Action Plan Summary

Nandos proposed actions for each SPG goal and KPI, together with responsibilities, timeframes, targets and evidence

below.

APC Performance Goal 1- Design

Aim: To optimise packaging to achieve resource efficiency and reduce environmental impact wi

quality and safety

Action Responsibility Timeframe Target

KPI 1 Proportion of

signatories in the supply

chain implementing the SPG

for design or procurement of

packaging

Integrate SPG into packaging

procurement policyLindsay Sacks

(NandosOperations)

end Sep 2012 Procure

SPG inte

Continue to develop,

improve, and extend our use

of bagasse materials, where

possible, throughout our

primary packaging

Lindsay Sacks

(Nandos

Operations)

end Dec 2014 Target t

derived

sources

Apply SPG checklist to new

packagingLindsay Sacks

(Nandos

Operations)

ongoing

through to

2015

All new

packagin

against S


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APC Performance Goal 2- Recycling

Aim: The efficient collection and recycling of packaging


KPI 3 Proportion of

signatories with on-site

recovery systems forrecycling used packaging

Review existing on-site

recovery system for recycling

office paper and packaging

waste

Lindsay Sacks

(Nandos

Operations)

end Aug 2011 Confirm

on-site r

function

KPI 4 Proportion of

signatories with a policy to

buy products made from

recycled packaging

Conduct trial of recycled

plain office paperLindsay Sacks

(Nandos

Operations)

end Mar 2012 Confirm

recycled

accepta

Introduce a formal Buy

Recycled purchasing policy

for office paper (if trialsuccessful)

Lindsay Sacks

(Nandos

Operations)

end Jul 2012 All virgin

replaced

paper

Introduce a formal Buy

Recycled purchasing policy

for overseas-sourced

cardboard cartons

Laurence Morris

(Manager,

Groceries)

end Aug 2013 All carto

recycled


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APC Performance Goal 3- Product Stewardship

Aim: A demonstrated commitment to product stewardship by the supply chain and other signat


KPI 6 Proportion of

signatories that have formal

processes for working with

others to improve design and

recycling of packaging

Establish communication

with key suppliers re

packaging design & recycling

Lindsay Sacks

(Nandos

Operations)

end Mar 2012 Key sup

APC aim

Eliminate use of innerliner inside pita bread

cartons. Current

configuration is 16 pks x 3

pitas with divider.

Conduct travel tests to

assess product protection.

Lindsay Sacks(Nandos

Operations)

Robert Nackoski

(Key Account

Sales Manager,

Mission Foods)

trial currentlyunderway -

introduction

in all states in

Jul 2011

New co12 pks x

carton,

Reduce

by 4 ba

Continue making design

adjustments to the

following bagasse

packaging items:

Mini Pail & Lid

Lindsay Sacks

(Nandos

Operations)

Paul Schumann

(Cocoon

Adjustments

to be

implemented

by Dec 2011

Overco

weakne

product

enslock

that


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Maxi Pail & Lid

Chicken Container & Lid

Full Chicken Container &

Lid

Burger box clam shellcontainer

Republic) con

abso

(fro

or s

strestru

incr

wei

Further rationalise current

takeaway bag range by

optimising dimensions to

reduce volumes consumed

Lindsay Sacks

(Nandos

Operations)

Paul Knape

(Business

Manager,

Detpak)

Adjustments

to be

implemented

by Oct 2011

Remcarr

Rembag

Re dcurr

opt

pail

con

To hopt

Research renewable

resource material

(possibly bagasse) to

substitute paper basedproducts used in primary

packing bags

Lindsay Sacks

(Nandos

Operations)

Paul Knape

(Business

Manager,

Detpak)

end Dec 2012 As soon

materia

Makpac

Conrest

Laufunc


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Design inner divider/liners

for catering boxes to

optimise space for packing

multiple items in single

container.

Lindsay Sacks

(Nandos

Operations)

Avi Rubenstein(MD - Litho

Superpak)

Design

completed,

manufacture

&

distributionby Oct 2011

Reduce

contain

catering

Continue transition from

single-use cardboard crate to

reusable plastic crate for

poultry transport.

Lindsay Sacks

(Nandos

Operations)

end Jun 2012 Elimina

cardboa

packagi

distribu

KPI 7 Proportion of

signatories demonstrating

other product stewardship

outcomes

Increase percentage of

stores using bulk cooking oil

supply / collection system.

Lindsay Sacks

(Nandos

Operations)

end Dec 2015 95% of s

bulk oil s

collectio

steel can

the cook

chain.

Increase proportion of food

eaten in-house through store

design and menu refinement

(with the objective of

reducing takeaway

packaging)

Matt Thys, Ben

Appel (Store

Design Group)

Lindsay Sacks

(Nandos

Operations)

end Aug 2014 60% of f

in-house

crockery


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KPI 8 Reduction in the

number of packaging items in

the litter stream

Reduced primary packaging

dispensed to customersLindsay Sacks

(Nandos

Operations)

end Mar 2014 Fewer p

items to


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P a g e | 15 Action Plan July 2010 June 2015 Nandos Australia Pty Ltd

Formal Commitment by Nandos to Implement the Action Plan

The management of Nandos Australia Pty Ltd is fully committed to minimising the impact of

business operations on the environment and firmly supports the Australian Packaging Covenants

performance goals and framework.

As a brand owner, Nandos is undertaking to adopt product stewardship policies and practices and

to implement the Sustainable Packaging Guidelines in order to improve the design, recyclability and

recycled content of packaging and to improve collection and reprocessing systems for post-

consumer packaging.

Nandos is committed to working together with all its product suppliers to achieve goals and targets

as identified in this Action Plan and to report annually against relevant KPIs.

Lester Sacks

Executive Director

Nandos Australia Pty Ltd

nandos australia apc action plan

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