Name of company: Opti PlumbingYour name: Rosie FritschPosition: Business Operations & Development ManagerWebsite: www.optiplumbing.com.au

“Utilising the services of Ocius Digital reduced the headache of

trying to implement and work things out by ourselves, which we

were struggling with.”

Customer Background

The Drivers

A family run small business, Opti Plumbing provides domestic and commercial plumbing services on the Mornington Peninsula and south eastern suburbs of Melbourne.

Fully licensed, Opti Plumbing offers a wide range of services, from maintenance and repairs to new installations, including:

With a focus on extending the life of products to give customers the best value, the team at Opti Plumbing begin by visiting he property to thoroughly assess the plumbing issue, then endeavour to fix the fitting or unit rather than simply recommending a new one.

Rosie Fritch, Operations and Development Manager at

Opti Plumbing, was looking to implement a system that would enable

better organisation and increase efficiency.

“With experience in our industry, we knew they would understand

our needs,” she says.

“We required an advanced, all-in-one system specific to the industry,”

explains Rosie. “Knowing Dan Fairbairn was previously involved in a

large trade company gave us the confidence to use the services of

Ocius Digital.”

blockages and burst pipes

hot water systems

air conditioners

guttering and drainage issues

new homes and renovations

pre-purchase plumbing inspections

The Solution

After working closely with Rosie to establish the needs of the plumb-ing business, Ocius Digital suggested simPRO as an ideal solution.

SimPRO Service is a web based job management software solution that optimises service workflow to bring every corner of the business together.

With over 2000 end users, simPRO is Australia's leading software for trade and service based businesses of all sizes. Developed within the trade industry, simPRO simplifies the management of every aspect of a trade or service based business.

The Results

According to Rosie, the implementation of the simPRO job manage-ment system has improved how the business operates, allowing the team to analyse and manage business operations more efficiently.

“Ocius Digital implemented the initial set up and training, and addressed any questions we had promptly,” explains Rosie. “We were then able to take over, source extra information and address issues directly with simPRO’s online support.”

“Our business is now more organised, and the process has allowed us to see where things need to be improved or given more or less attention – for example staff management, and profitability of different services.”

Rosie says the team at Ocius Digital was flexible and accommodating, arranging all meetings onsite whilst also providing direct email and SMS support.

“The overall level of service provided by Ocius Digital has been fantastic!”

“We appreciate their efforts and we’re glad we outsourced this aspect of our business set up, as attempting to do it ourselves was holding us up.”

The Future

Moving forward, Rosie is confident the simPRO service system will

meet Opti Plumbings needs.

More Information

Accountants, bookkeepers and small business owners

choose Ocius Digital for seamless migration into the cloud.

Whatever your current business management or accounting

methods, our cloud integration experts manage every

aspect of the process from setup to installation.

We tailor solutions to meet the needs of every client to

minimise your administrative overheads and ensure your

success, even in the most challenging situations.

Visit www.ociusdigital.com.au

or email info@ociusdigital.com

to unlock the full potential of your business

with the best of today’s cloud technologies.