mytradetv glazing digital magazine april 2014

April 2014 | www.mytrade.tv | 1

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GLASS & GLAZING

GLASS & GLAZINGApril 2014 | Issue 12 | Email us at [email protected]

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2 | April 2014 | www.mytrade.tv

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GLASS & GLAZING

Welcome!

@mytradetv/MyTrade.tv/in/leeclarkemttvMyTradeTV

We hope you enjoy our twelfth edition of the Glass & Glazing interactive magazine.To be a part of the thirteenth issue please get in touch on 01226 345670.

If you would like to see a feature in the next interactive magazine from your side of the industry, please let us know.

To see our other trade channels please visit www.mytrade.tv.

Enjoy the issue!

Lee & Michael

APRIL 2014

GLASS & GLAZING April 2014 | www.mytrade.tv | 3

Contents Office MyTradeTV The Lockey Suite, The Nostell Estate, Nostell, Wakefield, West Yorkshire WF4 1AB

Managing DirecTOr Lee clarke [email protected]

SeO & inTerneT MarkeTing DirecTOr Michael greenwood [email protected]

eDiTOr Michael gannon T: 020 7385 8123 M: 07730 335 375 [email protected]

SaLeS & MarkeTing Manager Dean Piacentini [email protected]

accOunTS Diane clarke T: 01226 345 670 [email protected]

aDMiniSTraTiOn & cOnTenT Steven cooper [email protected]

generaL enquirieS T: 0800 8758011 [email protected]

4 Editor’s Comment8 News14 Hardware22 Doors34 Spacebar/Warmedge40 Machinery42 Glass54 Energy Efficiency56 Heritage58 FIT Show66 Fabricators & Installers80 Conservatories &

Orangeries82 Events & Awards84 Exhibitions85 Web Design & Marketing86 Training & Federations News90 Appointments92 Colour Coating & Foiling96 Classified

The contents of MyTradeTV virtual magazine are provided only for general information and/or use and do not constitute general advice. Whilst every effort is made to ensure accuracy, MyTradeTV ltd does not accept liability for errors in the publications. Views expressed by outside contributors are not necessarily those of the editor or publisher. MyTradeTV ltd accepts no liability whatsoever for content on external links provided by third parties.



EDITOR’S COMMENT

GLASS & GLAZING

We are fast entering the second quarter of the year and so far the indications have been more encouraging than for quite a while. In fact, we could be getting to that stage of loosening those crossed fingers just in case there had been something nasty round the corner.A few times now in this Comment, I have urged some caution and a reminder that history can teach us a few important lessons we ignore at our peril. A recent visit to the BBC website unearthed one jewel of radio; namely, Alistair Cooke. His Letter from America spanned decades and as I grew up, I was fascinated by how he could give the most entertaining and informed history lesson before showing its relevance to what had happened that week. It’s quite easy to forget that this broadcaster was born in Salford, England but had made his home in the USA and gained a magnificent grasp of the country’s history, dynamism and failings.

When I first joined this industry, I was introduced to a very native American in the shape of Jay Webb. A fenestration surveyor, Jay had written initially for Glass & Glazing Products (when I joined), switched to Fenestra Journal (with a little persuasion from me) and after that title had closed, went back to GGP.

I make no bones about it – Jay was a nightmare to try and sub and other editors had to deal with his wrath when changes were made to his

copy, for whatever reason. To his critics, he rambled and ranted. To his advocates, he brought a breath of fresh air to what he saw as the often awful P.R. claptrap some felt had to be run to keep advertisers happy. Despite spending a whole morning handling Jay’s work, I was definitely in the second camp.

For him, the greatest compliment came when one well known figure in the industry likened him to his hero, Alistair Cooke. Maybe it was going a step too far but the person who made it had a point that at least in the pages of this trade press, there was a voice that was never afraid to say something was lamentable, mere tittle tattle, or the inarticulate drivel of ego trippers. It could be a failing exhibition, absurd sales pitches, or trade associations that were protecting themselves, rather than the end user.

But in his Terminus article, Jay would remind readers that we had often travelled down the same road before and somehow ignored the sudden twists and potholes there. He hated those who railed against phoenix crooks – those who often deliberately collapsed their businesses and set themselves up in the same premises with suppliers that rushed in to get a slice of the action. One of Jay’s best articles was dealing with one fraudster in the Coventry area who had done this two or three times but could always find someone to get his eye; often one who had bragged in the trade press that his company was against this very practice.

In my many conversations with Jay, usually after the exhibition had closed,

and the sales director of a company (that was going to ‘revolutionise’ the world with its ‘innovative solution’), had gone, we discussed matters over a pint. Apart from the relief of a day of pressing the hand and feigning the smile, we knew that we had heard so much that was not new. The trouble was we believed so many who had stood before us, earnestly giving their views, didn’t realise there had been similar claims made before them.

Alas, we no longer have Alistair Cookes or Jay Webbs with their perceptive warnings to remind us that history can repeat itself, unless we learn those lessons. (How ironic that we had an Englishman who settled and became such a keen observer of things American and in his own way, a Yank who made Old Blighty his adoptive home.) But

history these days, unless it can prove to be ‘entertaining’ on television with a presenter who never seems to be out of shot, can and is, ignored.

Perhaps the inherent problem is that, having gone through such a desperate period, we want to believe there are those sunny climes in the distance that are not shimmering mirages. So, yes the sun is shining and those order books may be lengthening, but if you are long enough in the tooth and the little grey cells are in enough numbers, remember where you were in 2007; or how about 1989? Maybe your pint is always half full, yet you won’t mind if you see a rather bent figure here in another 10 years, trying not to smirk, when you state you wondered where the market went wrong as he replies: “I told you so.”

DON’T fORGET ThE hISTORy MEN

History isn’t bunk and here are two to show it – Alistair Cooke, famous presenter of Letter from America.


EDITOR’S COMMENT

GLASS & GLAZING

A new survey from market research agency, Arch-Vision (publisher of the European Architectural Barometer), shows that, while more European architects show involvement with Building Information Modelling (BIM,) the need of support from the manufacturers with respect to BIM is also increasing.The first steps of the preparation work the manufacturers should do are clearer. Architects expect the BIM information and 3D objects for the products and assortment to become available and free of charge.

These are some of the conclusions of the Q4 2013 European Architectural Barometer Report, a quarterly research among 1,600 architects in eight European countries. European architects act as a leading indicator for the construction activities.

With the increasing awareness and usage of BIM among the architectural companies in Europe, the expectations towards the manufacturers of building materials and products become also clearer. BIM should be taken into account by the manufacturers, and especially if they would like their products to be considered in the early stage of the bigger projects where BIM is mostly used at the moment.

For further information, visit the website: www.arch-vision.eu.

CENSolutions, the consultancy and test facility for the window, door and glazing industries, stated it had enjoyed a busy day on its stand at the Triple Glazing Question* (TGQ) event, hosted by Edgetech at the Ricoh Arena. Wayne Rogerson, Joint Managing Director of CENSolutions stated: “Edgetech hosted an excellent event at the Ricoh arena and deserve our congratulations for bringing the issue of triple glazing to the fore. We have been concerned for some time that there is already a lot of misinformation in the market and we need to be very careful that as an industry we

don’t mislead the consumer, intentionally or unintentionally.”

Mr Rogerson went on to explain that whether it becomes common place or not, triple glazing had a place in the market “but anyone getting involved in triples must understand all the variables. For example, three panes of glass are not necessarily better than two – something the event highlighted very well in my opinion. Only with the correct glass combinations, cavity width and gas in cavities will things improve significantly.”

CENSolutions had a stand in the expert arena at TGQ and saw a steady stream of people throughout the day

*See our report in the April issue of MyTradeTV.

becomING bIm reAdY BIG hIT

AT TGQ

Busy times for CENSolutions at the Triple Glazing Question event.


EDITOR’S COMMENT

GLASS & GLAZING

New research has revealed that knowledge about the critical role of fire doors and how they can save lives and protect property is gradually being ‘transformed’.The Fire Door Inspection Scheme (FDIS) recently conducted a survey of fire door professionals to see whether understanding was improving after a year in which it had been noted that property owners were more likely than ever to receive large fines or even significant prison sentences through Regulatory Reform Orders (RROs) prosecutions.

Almost half of respondents thought that knowledge of fire safety issues has increased over the past year and more than a third thought that property managers’ awareness of their responsibilities under the RRO had increased.

Just below 40% believed that that the role of fire doors was better understood than it had been 12 months ago, while 31% thought that appreciation of the implications of modifying them had increased.

Respondents said that around only around one in five contractors and installers change fire door specifications, an issue that many have felt has been much more widespread in the past.

FDIS General Manager, Neil Ashdown, stated: “While there is still much work to be done, it’s great to see that a good deal of progress has been made in people’s understanding of the vital role of fire doors and how to manage their performance in the event of a fire.”

For further information, visit the website: www.fdis.co.uk.

CAuTIOuS OPTIMISM fOR fIRE DOORS

Neil Ashdown, FDIS General Manager – “good deal of progress has been made in people’s understanding of the vital role of fire doors”.

A survey jointly commissioned by two leading trade fabricators has revealed their installer cusotmers remain sceptical as to market demand for triple glazed products. Emplas and Lister Trade Frames found that of those polled, only 7% of retailers had installed triple glazed products in the last year. Additionally, only 20% expected demand for triple glazing to grow significantly in the next three years, with more than half forecasting slow to little growth, while 29% said that they were ‘unsure’.

The survey’s findings were part of a joint presentation of the recent Triple Glazing Question, presented by Mark Warren of Lister’s and Mike Crewdson of Emplas.

When asked if they expected demand for triple glazing to exceed that for double glazed products in the next three years, 79% of respondents said ‘no’, with 16% again, unable to decide. Just 5% of respondents predicted that triple glazed windows and door sales would exceed those of double glazed products.

Results followed the same pattern when applied to a five year period, while 76% of respondents went a step further, questioning whether triple glazed sales would ever exceed those of double-glazed products.

Mike Crewdson, Sales and Marketing Director, Emplas, said: “At that headline level,

installers don’t see the value in triple glazed products and don’t report the demand for them. However, if you dig down a little deeper, you see a definite split between larger and smaller businesses. Those companies doing between 10 and 20 frames per week are pretty sceptical.”

Mark Warren of Lister’s believed that triple glazing would be suitable in certain circumstances. “In very exposed locations, or on passivhaus type developments, triple glazed products may be appropriate. Similarly, with the right configuration of glass they can deliver improved sound proofing and acoustic benefits.”

Both Emplas and Lister’s see the greater optimism with the larger installer customers.

More on triple glazing will be found in the April issue of MyTradeTV.

Mike Crewdson, Emplas – “you see a definite split between larger and smaller businesses” in enthusiasm for triple glazing.

SCEPTICISM fOR trIpLe GLAZING


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GLASS & GLAZING

Known for its innovative approach to design and development, systems house Liniar is delighted to welcome its newest team member, whose primary responsibility is to test its products to destruction.Meet ‘Mark II’ – a friendly ABB robot with an extra-long arm and a love for repetitive, methodical work – who has been put to work in Liniar’s brand new Innovation Testing Laboratory at its headquarters in Derbyshire.

Currently testing the brand new Liniar ModLok™ bi-folding door, Mark II has already performed over 70,000 full opening sequences on the 3-pane door in the lab. That’s more than seven times the number required by British Standards for a product of this nature – and Mark II is still going strong. (More importantly, so is the door!)

By performing cyclic tests, Liniar will be able to assure both installers and homeowners with regards to durability and longevity - giving them the ultimate reassurance that Liniar products will stand up to the rigours of demanding, everyday use for years to come.

“We’re not aware of any other PVCu systems house that is able to test its products in this way,” explains Chris Armes, Design and Development Manager for Liniar, who has pioneered the project and programs the robot in the lab. At Liniar, we’re always trying to push ourselves to new levels in order to create products

of the highest quality – and being able to prove this really sets us apart from the competition.”

Mark II can be seen in action testing the Liniar ModLok™ bi-folding door on the Liniar YouTube channel at: http://bit.ly/Liniarrobot – and he’s showing his human side too, with his very own Twitter account @Liniar_robot.

LATEST ADDITION TO ThE LINIAR TEAM

Liniar’s Innovation Testing Zone with Mark II the robot.

Healthy growth in the residential and commercial sectors during the first quarter of 2014 shows UK construction confidence is increasing, reports Glenigan.The Glenigan Index, which covers the value of projects starting on site from January to March, is 15% higher than a year ago - propelled by double digit growth across the residential, non-residential and civil engineering sectors.

House building continued to rise in the three months to March, with the underlying value of private housing project starts up by 29%. This outweighed an 8% decline in the value of social housing starts.

Commercial activity also remains buoyant, with the underlying value of office project starts rising by 34%, retail by 28% and hotel and leisure by 15%.

However, in contrast, social housing, education, health and community and amenity starts all declined, indicating a clear

divide between the private and public sectors. It would appear that this was offset by growth across the rest of the industry.

Commenting on the month's figures, Allan Wilén, Economics Director at Glenigan, said: "Increasingly, we are seeing improved business sentiment translating into real investment across the economy. The positive project data within the commercial sectors in particular shows that firms and developers are more confident putting money into new construction."

He believed that private housing will continue to be a key driver of increasing construction activity, as evidenced by strong project starts in the first quarter of 2014.

"The sector's longer term fortunes were given a further boost in the government's recent Budget, particularly with the extension of the Help to Buy equity scheme which will now run to 2020. The move provides additional certainty to house builders to bring forward sites for development and is projected to help a further 120,000 householders purchase a home."

SuSTAINED GROWTh fOR uK coNStructIoN


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After months of hard work, RegaLead is delighted to announce that it has achieved ISO 14001, the international environmental management standard.Set up to support environmental protection throughout the world, ISO 14001 stipulates a company’s requirements when implementing an environmental management system. Its success depends largely on the dedication shown from staff at all levels of the business, as Gary Bywater, Systems and Quality Manager explains: “The entire team at RegaLead has always been strongly committed to ensuring our business practices are the very best they can be. We have held ISO 9001 for more than 20 years now, so to additionally gain 14001 is a fantastic achievement.”

“The standard currently applies to our main Manchester manufacturing and distribution centre and will be rolled out

over the next six months to encompass our other four sites.”

“As part of our environmental management system we have implemented a number of measures including a scheme to return customers’ plastic reels to us for re-use and increased re-cycling both in-house and on behalf of our customers. We are now also recycling our larger customers’ lead for them.”

“The accreditation demonstrates our commitment to the environment, and doing all we can to help protect the planet, but there are the obvious business benefits too such as reduced wastage costs and further improvements to efficiency, so it’s a big win for all concerned.”

REGALEAD AChIEvES ISO 14001


NEWS

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Ahead of Government legislation changes to the competent person scheme being enforced in June, Swish Window and Door Systems has provided a simple and cost effective way for installers to comply.The main changes to the current competent person schemes are installers and surveyors must demonstrate Minimum Technical Competence (MTC), and companies must provide an insurance backed guarantee to domestic customers.

Members of Swish Window and Door Systems Authorised Installer Network can simply register jobs online to issue the insurance backed guarantee.

Certass, the network’s competent person scheme partner, will arrange to assess the installer for minimum technical competency and issue the MTC card.

“As well as helping installation companies to sell more, Swish Window and Door Systems Authorised Installer network is also there to cut some of the red tape for customers,” says business development manager Eilidh Hudson.

“Unlike other networks there’s no CPS joining fee and MTC assessment is at a reduced price to keep the costs down for Authorised Installers.”

There’s another bonus for Swish Window and Door Systems’ customers. For every insurance backed guarantee they register, installers earn money to spend on any marketing they want.

“Making it easier for customers to get their MTC card is a great example of how Swish Window and Door Systems helps installers” continues Eilidh. “There are even more benefits on the way soon for members of the Authorised Installer network.”

www.epwin.co.uk

SWISh SORTS MTC fOR AuThORISED INSTALLERS

Swish Window and Door Systems continues to back installation companies with the appointment of a new business development manager.“Seven out of 10 homeowners recognise the Swish brand,” says Jon Skinner, commercial director for Epwin Group Window Systems Division. “Customers already benefit from sales leads but the time is right to capitalise on this strong consumer brand.”

“That is why we decided to invest now in a dedicated business development manager to support installers and build on the positive recognition homeowners feel towards Swish Window and Door Systems.”

The company is launching an exciting new growth strategy for installers. Priority has been given to the popular brand to strengthen sales for retail window and door companies in a market where consumers are changing the way they buy.

Business development manager Eilidh Hudson joins Swish Window and Door Systems with a successful track record at Patio Master, where she has helped to grow sales significantly.

“Swish is a brand that homeowners feel very comfortable with and trust” says Eilidh. “Customers tell me the name inspires confidence in homeowners and adds value to their business. We know the value of good local window businesses when selling to consumers, it’s now my job to work directly with

installers to bring them the best possible opportunities through association with the Swish Window and Door Systems brand.”

www.epwin.co.uk

SWISh WINDOW AND DOOR SySTEMS BACkS INSTALLERS


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GLASS & GLAZING

Edgetech UK, a Quanex company supported Taw and Torridge Classic Bike Club on a ride-out with a difference last week. More than 300 Easter eggs, over 100 donated by Edgetech, were delivered to children at Northam Lodge, Children’s Hospice South West, Chelfham Mill School and The Caroline Thorpe Ward at North Devon District Hospital as part of the club’s annual Easter charity event which was co-organised by Edgetech Territory Sales Manager, Mel Jones.

Mel says: “The ride-out is always a fantastic event. It’s great to see the kids’ faces when the bikes turn up outside and we hand out the chocolate eggs to everyone. We organise the egg run

every year and anyone is welcome to take part. All you need is a bike and a couple of eggs.

“We’re really grateful to Edgetech and everyone who donated eggs. We had so many this year that we were able to do deliveries to more hospitals than ever before!”

Tel: 08700 566844

EDGETECh SuPPORTS AN EGGSPRESS DELIvERy fOR ChARITy

This year sees the launch of Internorm’s ‘SmartWindow’ building control technology, giving occupiers the control of several window functions at the touch of a finger via an app on a tablet or smartphone.The new I-Tec ‘SmartWindow’ building controls will work with components such as the innovative I-Tec ventilation (inbuilt MVHR), I-Tec Shading (sun protection), and door opener. With just a few taps of the finger on the user interface, these features can now be operated conveniently via a tablet or smartphone app, on an accessible device that rarely leaves the pocket or handbag of most modern day building or homeowners.

When the user is not able to carry out daily duties within a property, due to them being out, the ‘SmartWindow’ app will provide the freedom to move blinds up or down as desired, depending of the increase of the light or sun. The app also provides

the option to adjust the light guidance or to open and close the fanlight according to necessity, which also plays a pivotal role in the total amount of light and air ingress, and will ultimately play a part in the energy efficiency of the property. It is also possible for it to be programmed to move during holidays so people think you are at home.

The app allows user-defined scenes that can be saved and retrieved as required on one or more devices at the press of a button. For example, whilst watching TV it would be ideal for the blinds to be half way down, or during hours where occupants are sleeping, for the blinds to be completely down. Besides the various window functions, the “SmartWindow” building control can also be easily extended to other items within the property. These include electrical sockets; smoke alarms, weather stations, or one of Internorm’s recommended sensor window controls (that check the position of the window) that are all directly recognised by the ground breaking new system.

Thomas Hagen, Product and Technical Manager at Internorm UK said: “SmartWindow technology is really giving the owner control of their home via an accessible device such as a smartphone. At Internorm, we are proud to be leading the fenestration market with this cutting edge technology.”

For further information on Internorm’s products and services, visit www.internorm.co.uk, www.facebook.com/internormuk or follow @internormuk on Twitter.

MISSION CONTROLS – INTERNORM LAuNChES SMARTWINDOW APP


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GLASS & GLAZING

Trade counter Truemans Windows is introducing online ordering to its customers. Work has started on the online pricing, ordering and management system, with the project split into 12 stages. Truemans hopes to have the first stage – casement windows – live in May / June, with a new product to follow every month.The simple to use system will let customers price and order jobs instantly, send homeowners professional quotes, and see what profit you’re making, all from a computer, laptop or tablet 24/7.

Managing director of Truemans, Joe Trueman, believes it will change the way installers run their business forever:

“We’re very excited to announce our online ordering system is almost ready for

customers to use. Being able to access and manage your orders all in one place at any time is hugely beneficial, especially if you spend a lot of time out on site.

Not only does the system let you order any product from us and pay securely online, you can also use it to help sell to the end user with professional looking quotes and the ability to view and print your own marketing materials.”

There’s even an opportunity to get free stuff by accumulating ‘True-Points’ when ordering online which can be traded in for prizes later.

Customers who want to use the system will be given a unique username and password to login securely to their account. Truemans will be contacting customers in June to give out login details and arrange training if needed.

“Our online ordering system is exclusive to Truemans’ customers, giving them a clear advantage over the competition. We’ve made it even easier for customers to buy windows from us and we can’t wait to show them how!” concludes Joe.

For more information call your local branch or visit www.truemanswindows.co.uk.

TRuEMANS INTRODuCE oNLINe orderING


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hARDWARE

GLASS & GLAZING

UPVC Maintenance Supplies is running a series of short training courses to help customers identify and solve on-site door and window maintenance problems instantly, when on emergency repair call-outs. The specialist window and door replacement hardware supplier, set up a schedule of bespoke window and door training courses, after Managing Director, David Earnshaw spoke to customers at their newly opened trade counter in York and discovered there was a requirement to help customers understand how to identify faults and problems which occur on older, fitted PVCu windows and doors.

David, who started his career as an installer and has over 30 years experience in the installation and maintenance field, identified that most customers process a strong understanding of their own specialist field of expertise, but in many cases had limited knowledge when it

came to identifying and correcting a fault on a window or door.

David commented, “We service a varying mix of customers from builders to the general DIY, locksmiths to glaziers and although most of our customers process a basic knowledge, they agreed additional training to identify and solve a service fault on-site would greatly improve their repair times for them and their customers.”

UPVC Maintenance Supplies kicked off their schedule of training by running a series of introduction courses at their Head Office in Batley. The courses offered practical training, tips and advice on identifying and solving maintenance problems for all types of windows and door systems.

“In order for delegates to enjoy a more practical experience; we have erected a full sized window and door structure in the newly dedicated training area, enabling the delegates to cover the course subjects with a ‘hands-on’ approach, rather than just a class room environment. We received an

overwhelming response from the session and customer feedback left us with more ideas to scope out further training in the future.” David concludes.

UPVC Maintenance Supplies will be holding additional training sessions in the forthcoming months at their head office in Batley, Leeds. The courses will be tailored to delegates’ requirements and will offer a practical guide to assisting a speedier on-site repair for all PVCu windows and doors types.

For more information or to book a training courses call 0113 236 0800, visit www.upvcmaintenance.co.uk.

uPvC MAINTENANCE SuPPLIES LAuNCh mAINteNANce trAINING courSeS

David Earnshaw, Managing Director and delegates from training course.

UAP are constantly looking for ways to improve our ever expanding product range. With this in mind, they have invested in a brand new laser engraving machine!What does this mean for you? The laser engraving machine gives the option to engrave anything you like onto any of

UAP’s products. This means that you can have your logos, numbers, contact details, unique codes & even images engraved onto any of the products you take from UAP.

The engraving machine works by a light beam being emitted which then allows the machine to trace patterns onto the product surface. The light is amplified with mirrors and then directed to the item

to be engraved. The laser vaporizes the area and removes material from its path. The laser does not transmit colour but it can change the colour of the engraved area, making it really stand out!

UAP have a huge product portfolio which includes door knockers, letterplates, viewers, numerals, cylinders, hinges, handles and door and window security products including door chains, letterplate shrouds and cabin hooks.

Contact a members of UAP’s sales team today on 0161 796 7268, or email [email protected], and ask about laser engraving, and how it can make your company stand out today!

PERSONALISED LASER ENGRAvING ON ALL uAP PRODuCTS!

“UAP have a huge product portfolio which includes door knockers, letterplates, viewers, numerals, cylinders, hinges, hand les and door and window security products including door chains, letterplate shrouds and cabin hooks.”


hARDWARE

GLASS & GLAZING

GlassParts.co.uk, one of the largest online suppliers of tools, fittings and consumables to the glass, window, architectural and kitchen and bathroom industries, is delighted to note that its first year of trading in the UK market has produced significant growth. The company’s history stretches much further, however, having been established by Owner Kieran Costello Snr in 1988 as Moneygall Glazing Accessories, Ireland. The business now boasts strong partnerships with some of the world’s best recognised manufacturers, as well as an impressive 6,000 stock lines.

GlassParts.co.uk was launched in style as the UK specific arm of the business at the very first FIT Show exhibition in April last year, where it was warmly welcomed by the industry.

Sales and Marketing Manager, Kieran Costello Jnr has been involved with the company since its early stages in Moneygall, and has been instrumental in establishing GlassParts.co.uk. He explains: “We have steadily seen a lift in demand for what we do in the UK market, so we needed a base here in order to ensure that this demand was met, and importantly, within the fast timescales that customers expect.

“We set up GlassParts.co.uk as an all-encompassing online portal where UK customers can buy our products, with the added reassurance of 48 hour lead times. There has been a huge migration over the last decade, from glass processors who prefer to buy their tools, fixings and consumables online. However, we firmly believe that this needn’t mean a drop in the levels of personal service and expertise. Anyone who calls us with an enquiry will find the entire team well versed in their product information.”

“We don’t simply memorise catalogue numbers, so if you are not sure what you

require for any given project, speak to us and we will recommend the best solution for you.

“We look forward to celebrating our first year with some exciting new product launches designed to be ‘sexy’ yet modular and easier to fit for installers, which we will be showcasing all these at this year’s FIT Show. We don’t want to give too much away at this stage, but look out for more information very soon.”

Come and see GlassParts.co.uk at this year’s FIT Show on stand 140. Alternatively, visit: www.glassparts.co.uk or call 0800 975 3436 for more information.

GlassParts.co.uk is an all-encompassing online portal where UK customers can expect 48 hour lead times.

GLASSPARTS.CO.uk CELEBRATES fIRST ANNIvERSARy

According to recent reports, the UK’s economy will grow faster than any of the other G7 Nations in the coming quarters and that it will be back to its pre-recession size by June. Obviously a great number of factors have a played significant roles in this economic revival; amongst them the changing fortune of the housing market. Buoyed by the Government’s Help to Buy scheme, which has put the first step back onto the property ladder back within reach of millions of Britons, property prices are growing and, most importantly from the point of view of everyone operating in our market sectors, the number of new homes being built is growing significantly.

What this means for the likes of Avocet is that things have turned full circle and it is once again the features and benefits of a product that make it stand out from the crowd as opposed to solely the price.

This features and benefits led approach was clearly in evidence when we first launched our Affinity Easy Fit 3D hinge back in early 2010.

At the time we focused strongly on its innovative design, which made it quicker, easier and simpler to fabricate and install. Much was made of the fact it only had four parts and that its butt design made it perfect for fitting and adjusting in a reveal.

In fact, the list of benefits went on and on – a patented independent compression adjustment to ensure against lateral movement when adjusting compression; the fact it was non-handed, which meant it was symmetrical no matter how it was positioned or adjusted; its PAS024 compliance; and let’s not forget it looked great, matched our suite of Affinity door handles and was available in a range of different colours and finishes.

But then when the recession hit, and then hit again, all of this went out of the window (or should that be door?). Housebuilding stagnated, sales slowed dramatically and buying decisions

became price driven, which really had an adverse impact on top end products such as out Affinity Easy Fit 3D hinge.

This remember was a product that had been designed to stand out from the crowd. It was the cream of the crop and the industry loved it. Over 22,000 units were snapped up in its first month on the market and the feedback was astonishing – especially in terms of speed of installation; with Garrard Windows saying it saved them an astonishing two minutes on every single door they fabricated.

Fast forward to day; with the economy growing and the market picking up it’s important to remember that products

such as these were designed not to be the cheapest, but the best – a message that is already sinking in judging by the significant increase in sales of the Affinity hinge we’ve seen since the start of 2014.

But for those still sticking with the recessionary tactic of buying the cheapest product, it is worth nothing that while ours may cost more per unit, when judged against time of installation, reliability, performance and style it really is the only sensible choice.

For more information on the Affinity Easy Fit 3D hinge and other Avocet products call 01484 711700 or visit www.avocet-hardware.co.uk.


hARDWARE

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hINGE BENEfITS

Christopher Burrows, Avocet Hardware’s head of UK sales (window & door hardware division).

A Nottingham-man has won a nationwide competition to have the locks on his house upgraded to make them secure against lock-snapping attack – one of the most popular forms of forced entry in the UK. Dave Downs from Bingham is a Neighbourhood & Homes Watch Network (NHWN) co-ordinator and won a competition that was open to all members of the Home Office and Association of Chief Police Officers (ACPO) supported crime prevention network.

“As a Neighbourhood Watch co-ordinator I am only too aware of the kind of steps that need to be taken to protect your property and the Avocet Hardware ABS locks that I’ve had fitted will certainly help to do that,” said Dave.

Lock-snapping as a mean of forced entry has come to prevalence in recent years as a result of the rising use of uPVC and other double glazed doors. Some police forces now estimate that over half of all burglaries in the UK can be blamed on it.

Avocet Hardware, which is NHWN’s primary sponsor for security products, manufactures the safest snap-secure locks currently available in the UK. The West Yorkshire company’s ABS lock has a 3-star rating according to BSI’s TS007 standard and boasts Sold Secure’s SS312 Diamond accreditation.

“There are a lot of different snap-secure locks available, but ABS is the only one that passes all the tests needed to get both Sold Secure’s Diamond and BSI’s 3-star kitemark accreditation,” said Raymond Pearce of Avocet Hardware.

As part of the prize, Dave’s Bingham home was also upgraded to a one-key system – a relatively new approach to home security that is finding favour with homeowners and landlords across the country.

“The average number of keys attached to a house in the UK is eight,” added Raymond. “That’s eight different keys for eight

different locks, a situation that can lead to a whole bunch of problems.”

“Our ABS one-key solution gets rid of any confusion, is kind to the lining of your pockets, and most importantly improves home security by eradicating all those keys left lying around homes or even in doors.”

Avocet’s ABS locks were fitted in Dave Down’s home by its Nottingham-based elite centre, Halls Locksmiths. Established in 1885, Halls covers all of the East Midlands and has outlets on Derby Road and Alfreton Road.

“Halls did a great job measuring up and then fitting the ABS locks and I’m certain that the one-key solution will be a great help to both me and my wife, Marion,” added Dave.

For additional information visit www.avocet-hardware.co.uk or call 01484 725601.

BINGhAM MAN WINS SNAP-SECuRE LOCk uPGRADE IN NATIONWIDE COMPETITION

Snap-secure – Neighbourhood Watch winner, Dave Downs (centre) oversees the fitting of his ABS snap-secure locks with Joe Hall of Halls Locksmiths (back left) and Raymond Pearce of Avocet Hardware (back right).


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As part of UAP’s ever growing product range, UAP are pleased to announce the arrival of the Fullex Type A replacement centre gearboxes, designed to fit uPVC and aluminium doors, and can be used to replace the now obsolete ‘Case B’.

The gearbox is designed to replace the gearbox in multi-point locks, which in a majority of cases is the main fault if the multi-point lock stops working. This will save you a lot of money as you will not need to replace the full lock strip, and just the gearbox instead.

The Type A replacement centre has a wide faceplate, and is 194mm in height overall. It has a 37mm back set (distance from the centre of the spindle to the edge

of the faceplate) and the distance from the centre of the spindle to the centre of the euro cylinder lock hole is 68mm.

The replacement gearboxes are in stock now, and are available at special prices. Bulk quantity discounts available too!

Email UAP at [email protected] now to find out more information, or speak to a member of the UAP sales team on 0161 796 7268.

fuLLEx ‘TyPE A’ REPLACEMENT CENTRE GEARBOxES NOW IN STOCk!


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Locksmiths and installers are to benefit following a distribution deal between Avocet Hardware and Duffells, one of the UKs leading distributors of locks.The addition of Duffells, as a new distributor, means that minimum orders are no longer required and orders placed before 6.00pm will be delivered the next day. Furthermore Duffells provide free delivery on orders over £100.

This means that installers across the UK will have access to ABS, the only door cylinder lock that is genuinely snap secure without the need for additional security devices such as cylinder clamps, guards and security handles, all of which require machining of the door to fit, without the need to buy more than they need.

Speaking about the new deal Derrick Purvis, marketing manager of Avocet Hardware said, “We are sure that installers will be delighted with the tie up we have made with Duffells and we are delighted they will be exhibiting ABS locks at the FIT show at the Telford International Centre in Hall 1, Stand 117.

“ABS is proven to be the best on the market but until now minimum orders meant that some installers were precluded from buying them as they did not want to have to pay for lots of them up front, when they only wanted a few to complete a job. Now they can order just the right amount for the job, and have them delivered the next day, rather than having to hold them in stock.”


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GREAT NEWS fOR INSTALLERS AS AVocet SIGNS deAL WItH duFFeLLS

Why fiT aBS? BecauSe DiaMOnDS are a LOckS BeST frienD!

The deal with Duffells comes at a time when home security remains high on everyone’s agenda, and the importance of installing the best possible product to secure the most vulnerable parts of any home is an absolute imperative. However there is still confusion about the first line in home security as it is being marketed in such a way that the British public is being left confused as to the what the best product for them is?

Raymond Pearce, Avocet’s head of UK sales for its ABS snap-secure lock system, explains why diamonds are a locks best friend.

“Lock-snapping has increased significantly as a means of forced entry in recent years and with it so have the number of supposedly snap-secure locks on the market. Therefore, the problem facing door companies, installers, locksmiths and the general public today is knowing exactly what to look for when buying or selling retrofit snap-secure locks – a picture that has been horribly confused by the amount of misleading and contradictory information being presented as fact.

The reason for the confusion is straightforward – there are two different standards, BSI’s TS007 and Sold Secure’s SS312 Diamond standard, and unfortunately it’s TS007 that is the major cause for confusion.

In most cases, a consumer seeing the familiar kite mark on any product will assume this means it meets the necessary requirements for the job in hand. In the case of TS007 this isn’t necessarily the case, because locks are given either one or three stars depending on their level of snap resistance.

A 1-star Kite marked cylinder lock has not passed any sort of lock-snapping test and will only provide snap-protection if used with a TS007 2-star security handle or cylinder guard.

A TS007 3-star lock will provide snap-protection. In fact, the standard is harmonised to a point with Sold Secure’s Diamond accreditation, but where it fails is that the testing procedure is limited in comparison.

The reason? TS007 3-star certification was introduced in 2012 and the methods of attack burglars’ use have moved on, whereas the tests haven’t.

In contrast, the Diamond standard tests use drills and snapping bars, which are all readily available – even on Amazon – and, more worryingly, extremely effective – even when up against many of today’s crop of TS007 3-star rated locks.

Sold Secure’s test for SS312 Diamond accreditation focuses solely on the security performance of the cylinder; is continually updated; and products need to be submitted for re-testing annually. As such any lock with this rating will have undergone the latest and most robust testing available, and will stop the lock-snappers in their tracks.

Therefore, the message is clear. When buying a high security euro cylinder for your PAS024 door or retrofit cylinder lock, always look for the Diamond – it will undoubtedly be your best friend.

Avocet Hardware manufactures the ABS snap-secure lock system – the only retro-fit lock currently on the UK market that is SS312 Sold Secure Diamond rated, TS007 3-star rated and has the Secured By Design – Police preferred specification. For additional information call 01484 711700 or visit www.homesecurityandsafety.co.uk.

Visitors to the FIT show at the Telford International Centre will be able to see ABS on the Duffells stand – Hall 1, Stand 117.

In the meantime, those wishing to purchase via Duffells can place orders via 0208 662 4010 or online at www.duffells.com. Duffells are also open Saturday from 9.00am to 1.00pm.


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Solidor has again been chosen by Winkhaus as a launch partner, this time for the patented blueMatic AV2-B battery operated automatic multi-point locking system, which both companies claim is a 21st Century keyless solution for modern composite doors.In an age where we are all now accustomed to keyless door entry for cars, the opportunity for such systems for front or even back doors is a welcome one for consumers and trade installers looking to offer something unique. The blueMatic AV2-B is a keyless operating system based on the renowned Winkhaus automatic AV2 Lock, which Solidor was a launch partner for back in November 2012.

The automatic AV2 mechanical lock operates as a slam secure lock as soon as the door is closed, while the remote control operates up to a range of 30 metres with 18.4 billion, billion rolling codes. No electrician or other trade services are need, as the system is AA battery operated with an expected lifespan of 2 years before replacement is necessary of the batteries.

The BLueMaTic aV2-B haS aLSO Been DeVeLOPeD TO cOMPLy WiTh The fOrThcOMing en

15685 European Standard for multi-point locks, including annex EN14846 electronic access devices and has been tested in doorsets to PAS23/24 durability and security standards. Both

Solidor and Winkhaus believe that composite door specification will continue to increase over the next few years when it comes to product design and security.

Justin Harris, commercial director, Winkhaus UK Ltd, comments: ‘It’s important for us not only to develop cutting edge multi-point locking systems, but to work with the leading pioneers in door and window manufacture. For the last two years we have built an incredibly close working relationship with Solidor which we believe will continue for many years to come.’

Gareth Mobley, managing director of Solidor Group concludes: ‘We’re delighted once again to be a launch partner with Winkhaus. This is yet another industry first to add to our growing list, as we push composite door manufacture and specification forward.’

For a copy of the new Solidor consumer brochure and new colour swatch, or to find out more about their Recommended Installer scheme then log on to www.solidor.co.uk, call 01782 847300 or e-mail [email protected]. To keep up to date with all of their developments follow them on Twitter @solidorltd or look them up on Facebook.

21ST CENTuRy COMPOSITE LOCkING

The ‘3 Diamond’ door is the latest addition to the Door-Stop range. Shown in Chartwell Green, its classic look works just as well in any of the 10 available colours. It’s a contemporary design which looks equally good on period properties – especially in the latest heritage colours.

All the usual Door-Stop options apply. Homeowners can choose gold, chrome or black hardware and select the glass design from Door-Stop’s extensive range. And of course it’s available with #ifitslateitsfree guaranteed 3 day delivery.

Whether it’s for a modern building or a traditional home, the 3 Diamond design adds yet another choice for Door-Stop customers, helping them sell homeowners the perfect door for their property.

Go to www.door-stop.co.uk to order yours today, and follow us on Twitter @doorstopdoors or LinkedIn at www.linkedin/companies/door-stop-international to find out first about the next product update.

See us at FIT on Stand 330 by the entrance to Hall 3 – you can’t miss us!

NEW fROM DOOR-STOP: dAZZLING 3 dIAmoNd door

3 Diamond Door from Door-Stop.


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DOORS

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Hurst Plastics has boosted its customer support package once again with the appointment of two highly experienced sales and service staff. The move forms part of Hurst’s company-wide strategy of ‘Making it Personal’ in every aspect of the business. Lorraine Snell has taken on the newly created role of Internal Sales Support Manager at the company’s headquarters in Kingston-upon-Hull. Lorraine was formerly Hurst Plastics’ Regional Business Manager, covering Scotland and the North East.

Lorraine has more than a decade of experience in the composite door industry, having worked in several core functions, including transport, administration and sales. In her new role, Lorraine will bring added strength to Hurst’s comprehensive service package, whilst actively supporting both the internal and external sales teams.

Stevie Dunn has taken over Lorraine’s mantle as Regional Business Manager for Scotland and the North East. With 20 years experience in the industry, Irvine-based Stevie is responsible for developing new opportunities and maintaining existing customers within his region.

Mark Atkinson, Hurst Plastics’ Sales Director, said: “This is a really exciting time for the business and we have worked very hard in recent months to bolster the levels of service we provide for customers. We have one of the largest sales forces within the

composite door market and a high concentration of customer service staff, which are supported by some great technology. However, we never neglect the importance of ‘making it personal’ so I’m naturally delighted to have secured these two high profile appointments within the business. Lorraine and Stevie will surely make a huge contribution to the company and help us to further progress the company in line with our strategy for further growth.”

Hurst Plastics is one of the UK’s leading manufacturers of high quality PVC-U door panels, infill panels, composite doors and associated laminated products. Products are manufactured at Hurst’s 50,000 square foot purpose built factory in Kingston-upon-Hull and supplied to both the domestic and commercial markets throughout the UK and Europe. Hurst Plastics is a member of the Hurst Group, which was established 40 years ago. With expertise in joinery, building services, ceilings and flooring, the Group is recognised as a major force in the contracting and glazing industries.

Tel: 01482 790790 - www.hurst-plastics.co.uk

NEW DuO BOLSTERS HurSt’S cuStomer Support

At last year’s FIT show Door-Stop wowed the industry with a unique guarantee – If It’s Late, It’s Free. The confident claim caught attention across construction too. One year on and the leading composite door manufacturer has delivered on its promise, with 1 door given away for every 3,788 made. “This works out at 0.027% - a remarkable level of service,” comments Door-Stop’s Business Unit Director, Martin Dickie.

“Furthermore the guarantee is available on every one of our doors as standard, and a counter on www.door-stop.co.uk is

updated weekly. Details are also posted on our Twitter account @doorstopdoors with the hashtag #ifitslateitsfree - it keeps us on our toes! Almost all our deliveries are on time, in full, but on the rare occasion something does go wrong, customers know they’re covered.”

Customers who make a claim can get all of their money back through orders placed in the following 30 days. “One company spent theirs on a Door-Stop door for the showroom!” adds Martin.

“It’s a pretty special guarantee, but we’ve got something bigger to launch at this year’s show. See us at the entrance of Hall 3 to find out!”

Tel: 01623 446336 www.door-stop.co.uk

IF It’S LAte It’S Free – 1 yEAR ON!

Business Unit Director Martin Dickie.


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DOORS

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DOORS

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C lick below to watch the video!


SPACEBAR/WARMEDGE

GLASS & GLAZING

Magden Ltd, a leading supplier and distributor of warm edge spacer bars, insulated glass products and plastic building products, reports record SWISSPACER sales.At the end of 2013, Magden’s sales of SWISSPACER warm edge spacer bar were almost 100% higher than in 2012. This strong growth shows little sign of slowing down. January 2014 sales were up 75% on the previous January.

Magden attributes this growth to mounting demand for the most energy-efficient sealed units and windows.

SWISSPACER is a popular choice because it’s tried and tested to give the best thermal performance and last for decades.

Jim Smith, Magden Commercial Manager says: “2013 was a record year for SWISSPACER at Magden. We were the first stockist in the UK to supply SWISSPACER because we knew the market would move to warm edge. Magden was ahead of the game in that respect and we’ve been rewarded with strong SWISSPACER sales ever since.

“I’m confident 2014 will be another record year for Magden and SWISSPACER. It marks a new era in our business as

founders Alan and Mary Robinson have sold a majority shareholding to Nick Friend and his associates. Nick brings a wealth of experience in business development in the distribution sector, and as Magden Managing Director, we are confident that Magden will go from strength to strength.”

For further information on SWISSPACER, the UK and Ireland’s No.1 warm edge spacer bar, call 0845 601 1265 or visit www.swisspacer.com. Visit SWISSPACER at the FIT Show 10th-12th June on Stand 322.

For Magden call 0161 796 2030 or visit www.magdenltd.com.

MAGDEN DOuBLES SALES Of SWISSPACER

A report by the internationally respected Passivhaus Institute in Germany shows SWISSPACER is the most popular warm edge spacer bar for Passivhaus windows, doors and curtain wall constructions.Passivhaus is the world’s leading ‘fabric first’ approach to low energy buildings. Regarded by many as the ‘Diamond standard’ of energy efficiency, the basic principles of Passivhaus are excellent thermal performance and exceptional airtightness with mechanical ventilation.

The study was conducted by Dr Benjamin Krick, Green Technology Expert at the Passivhaus Institute. Since 2011, 60% of all Passivhaus-approved windows have had SWISSPACER inside. This figure rises to 66% in Passivhaus sliding doors and a staggering 90% in curtain wall constructions.

Windows in Passivhaus constructions have a U-value of 0.8W/m2K or less. SWISSPACER is the most popular choice amongst Passivhaus window fabricators because it gives the best thermal performance, long-lasting results and is ideally suited to triple glazing. According to the Passivhaus Institute, the best-performing SWISSPACER Passivhaus window had a Psi value of just 0.02 W/mK.

SWISSPACER Business Development Manager Karl-Theo Roes says: “This Passivhaus report makes fascinating reading. Passivhaus is the fastest-growing energy standard in the world and it’s very encouraging to hear that SWISSPACER is so widely used. SWISSPACER is the natural choice for Passivhaus and all low-energy windows because it has the best thermal performance in the world. Unlike some other warm edge spacer bars, it is rigid and strong enough to cope with the extra pane of glass in triple glazing without any modifications.

“Dr Benjamin Krick will be on the SWISSPACER stand at the FIT Show on Wednesday 11th June to tell fabricators and installers more about the Passivhaus standard. Dr Krick will also be speaking at SWISSPACER’s FIT Show seminar on the future of energy efficiency: “A+ and after: the Ultimate in Energy Saving”. The seminar is taking place at 2.30pm on Wednesday 11th June, with a number of prominent industry experts taking part – it’s not one to miss!”

Call 0845 601 1265 for more information or visit www.swisspacer.com. Visit SWISSPACER at the FIT Show 10th-12th June on Stand 322.

60% oF pASSIVHAuS WINdoWS HAVe SWISSpAcer INSIde

60% of all Passivhaus windows have

SWISSPACER inside.


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Thermoseal Group, manufacturer of Thermobar and Thermoflex warm edge spacers and leading UK insulated glass component supplier, has introduced new sizes to its range of Duplex fittings for Thermobar warm edge spacer.Previously available in 11.5x15mm, 11.5x18mm, 15.5x15mm, and 15.5x18mm, the range of Thermobar Duplex centre keys and edge keys has been expanded to include fittings in 7.5x18mm and 9.5x18mm. All sizes are available in Black, Grey, and Neutral colours. The Duplex keys are used to produce a sealed unit with Georgian style features that has the appearance of being constructed from several individual glass units, when it is in fact just one.

Sales Director Mark Hickox comments: “Thermoseal Group is dedicated to extending the range of compatible fittings available for our premium quality products. The expansion of this range will benefit our customers by providing greater flexibility and choice when manufacturing warm edge units.

Over the past few years we have witnessed a growing demand for warm edge spacer, and we see this continuing to increase as manufacturers’ strive for ever higher Window Energy Ratings. With this in mind we are committed to meeting our customers’ requirements for warm edge products and the range of bespoke Thermobar fittings that we supply.

Thermobar Duplex fittings are tailor made for use with Thermobar warm edge spacer – fitted back to back on the centre keys inside

the unit. Using this system allows the manufacturer to create a Georgian effect without the need to use a different type of internal glazing bar.”

For further information on Thermobar Duplex Fittings, or to find out about Thermoseal Group Limited and its comprehensive range of insulated glass sealed unit components and sealed unit manufacturing machinery, call 0845 331 3950 (International Calls: 0044 121 331 3950), e-mail [email protected] or visit the new interactive website and mobile platform at www.thermosealgroup.com.

36 | April 2014 | www.mytrade.tv GLASS & GLAZING

NEW ThERMOBAR dupLex SIZeS

SPACEBAR/WARMEDGE

“Thermoseal Group is dedicated to extending the range of compatible f ittings available for our premium quality products. The expansion of this range wil l benefit our customers by providing greater f lexibility and choice when manufacturing warm edge units.”


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MAChINERy

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Stuga Machinery’s Sales Director, Steve Haines, is based just outside of Leicester and whilst Stuga machines are very popular all over the UK Leicester has been quite a sad area for the company until recently when orders were received from three companies in quick succession.Secure Trade Frames, a relatively new but very successful fabricator, purchased a Stuga Ecoline stand-alone prepping center and were so impressed with it that they immediately ordered an Autocut automatic saw center. These two machines working together offer a good compromise to a fully automated sawing & machining center which they couldn’t justify at this stage. Stuga agreed that when they are ready, in about 12 months’ time, they would take both machines back at a reasonable price in part-exchange when a new automated line is ordered.

On the other side of Leicester Frame Maker is a family business that has

endured all the frustrations of not being able to make enough windows and not being able to find enough skilled and reliable staff to fabricate the volumes they needed and orders were being lost as they couldn’t handle any more. Looking at automated sawing & machining was a bit of jungle as the equipment is quite expensive and after bad experiences with previous machinery suppliers they were ultra-cautious. After a long period of looking at Stuga and several meetings a decision was made to purchase a new AutoFlow-2 sawing & machining center. The AutoFlow-2 is the smallest machine in terms of size and output that Stuga produce but with a capacity of 400 windows per week it was big enough for the needs of the company. Frame Maker are now settling into getting used to the automation process and logistics involved and can make many more windows than previously with accuracy and consistency allowing them to grow their business without growing their production staff.

In the centre of Leicester Echo Plastic Wood is a non-window fabricator that decided they wanted Stuga automation for their plastic wood kits that are used to erect doors, garden furniture, fencing and much more from recycled materials. Owner Sean Presson had a vision that the Stuga AutoFlow-2 sawing & machining center could be

used to produce his product range in volume and Stuga’s joint owner and Technical Director Gareth Green was keen to help with the development on the software front. The rest is history. After a development programme where the two companies have had to work together to develop special tooling, blades, cutters, speeds and feeds to deal with the various different recycled plastics Sean and his team are enjoying the benefits of automation across his range of products, meaning he is now confident to grow his business.

For further information on all Stuga products please call 01493 742348 or visit www.stuga.co.uk.

ThEy SAy ThAT BuSES come IN tHreeS!


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GLASS

The use of triple glazing in the UK is increasing but not without scepticism as Thomas Hagen, Product and Technical Manager, Internorm discusses.In the UK, double glazed windows have been installed as standard for many years now with installers and their customers having a clear understanding of their benefits. In fact, it is very rare to now see single glazed systems still in place.

Using two panes of glass separated by an air or a gas filled space, double glazing provides significant energy saving benefits by reducing heat transfer across the window/door element of the building envelope. However, as time has moved on, we are now increasingly seeing the use of triple glazing. In fact, 80% of all windows sold in Europe now have triple glazing; very few of these are in the UK.

Many may think that, by using three panes of glass, energy efficiency in the building is further improved, allowing customers to save even more in terms of energy bills, which of course, with the cost of energy being so high, is a significant factor. This is 100% correct with a Ug value of as little as 0.5 being achieved. Despite this, there is still

some negativity towards the use of triple glazing for a number of reasons.

Firstly, along with reducing heat loss, achieving solar gain is also an important factor, particularly during the winter months. When considering low energy buildings and even Passivhaus, this solar gain is paramount in their success. Without it, the possibility of using no, or very little heating, is impossible. The issue with triple glazing is that it achieves less solar gain than double glazing and therefore, many may think it is better to stick with a double glazed option. However, with the use of a coating such as Solar+ offered by Internorm, it is possible bring the solar gain of a triple glazed system up to 62%; the same as that offered by a double glazed system.

In addition, the use of large glass areas is becoming increasingly popular as it helps to bring the outside in, providing a real feature on the property. Yet, the issue with large glass areas is too much solar gain. This can be avoided through the use of triple glazing without a special coating and this is a good example of how a system such as this can make design aspirations become reality.

The other concern with triple glazing is it is considered more expensive and although this is true, it should be understood that the cost increase is only slight. If you take Internorm, for example, triple glazing is provided as standard, so everything is designed for triple glazing. The extra cost is really only for the extra pane of glass. Let us not forget, when upgrading the windows on any building, it is a long term investment. Selecting a system that will not just meet today’s needs by the long term needs of the property, should be paramount. This, combined with the energy saving costs achieved through the use of triple glazing, makes the extra cost worthwhile if one considers the costs of the system for its lifetime.

Another important consideration is that with triple glazing, more space in the sash profiles is required. For a manufacturer, this could be considered a

bigger challenge and increases the cost further. As a result, it is important to work with a manufacturer that has significant experience in the manufacture of these systems. An experienced company will be able to ensure that the system created is of the highest standard, while being cost efficient.

It is also important to remember that triple glazed systems also provide a number of additional benefits that double glazed simply do not. Security is a good example of this – the use of three panes provides higher security for the building owner due to the fact that breaking three panes of glass is harder than two or one. This attribute should be recognised since selection of a system should not just be down to its aesthetics and energy efficiency performance; security should also be a key deciding factor. In addition to this, triple glazed systems also perform better against wind pressure because they are structurally stronger.

In terms of soundproofing, this is also further improved and again, is a key selling point of triple glazing. Sound is an important factor when selecting a window/door system and by doing so, the environment of the building will also be improved as unwanted sounds, e.g. noise of cars and neighbours will be reduced to a minimum.

Triple glazing in the UK is not yet widely used but this is largely the result of the benefits not being fully understood. All to often, the negatives of such a system are focused on, despite the fact these can be easily overcome. And, let us not forget, triple glazed systems also provide additional benefits that double glazed systems cannot. The upgrade of windows and doors is an investment and therefore, should be carefully considered and with this, it is important to understand all the options available including triple glazed.

For further information, visit the website: www.internorm.co.uk.

ThE ARGuMENT fOR trIpLe GLAZING

Thomas Hagen, Product and Technical Manager, Internorm.

The use of triple glazing is slowly gaining ground but more has to be done to educate installers. Here is an example of an Internorm triple glazed installation. The Austrian owned company is currently running a free upgrade for its energy efficient windows and doors running until 13 June 2014 and is actively seeking partners in the UK.


GLASS

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TuffX’ latest investment revolves around the field of sports sponsorship and this year the leading glass processor is delighted to announce that it will be one of the main sponsors for boxing champion, David Price. As an English professional boxer from Liverpool, David competes in the heavyweight division and is the former British and Commonwealth heavyweight champion who also won a bronze medal in the 2009 Olympics.

TuffX believes in supporting sporting talent through sports sponsorship and has chosen David Price as they share the same ideology of quality and commitment combined with a strong belief in always striving for excellence.

Furthermore, as a cousin of TuffX’ Managing Director, Graham Price this will give him family support and brings the opportunity to work together promoting the exciting sport of boxing.

As one of Britains’ top athletes, David will become the new ambassador for the entire TuffX Brand. Known as The ‘Knock Out King’ David is at the top of his game and at the beginning of February 2014 won his fight in Stuttgart against Istvan Ruzsinsky at the Hanns-Martin-Schleyer Halle. Ruzsinsky was unable to continue after being hit in the First Round with two devastating right hand punches from David, which sent him crashing to the canvas.

TuffX also believes that this sponsorship will be particularly effective in connecting the company’s brands with consumers. Building the brand through the acceleration of social media and data driven sponsorship will help to further establish brand awareness which will be a positive thing for the industry, helping to target wider consumer audiences.

Graham Price comments, “Sponsoring David will give an unparalleled opportunity to reach a bigger audience for the company which will enable us to capitalise on brand exposure. Mainstream sporting sponsorship is starting to breakdown because technology is making areas that have traditionally been seen as niche or unattainable reach mass audiences.

We have decided to go a little further than just mainstream advertising and feel supporting David, will be a mutually positive step for everyone. David has a bright career ahead and we are very proud to be sitting alongside him.”

Tel: 0845 3 400 200

Tuffx NEW SPONSORShIP deAL IS A KNocK out


Last year many of us in the trade press had to swallow our pride and admit we got it wrong about the FIT Show but I’ve eaten so much humble pie about that I’ve had to go on a diet.The occasion last week at the Ricoh Arena in Coventry was entitled the Triple Glazing Question, organised by Edgetech UK and hosted admirably by its managing director, Andy Jones. The obvious question was how on earth could you devote a whole day to talking about this system without boring the pants off of people?

There was a combination of factors that prevented that. Firstly, Edgetech did not try to make it a sales opportunity for its own brand of warm edge technology. Secondly, the subjects were carefully chosen and thirdly, the speakers were able to bring their own particular expertise to the question – has triple glazing a real future in the UK?

Many of us would argue that it has, if only because it has been in this country for a while with a number of well seasoned companies serving it.

The simple fact is that some 500 people who attended were not disappointed and more on this can be found in the April issue where there is a full write up in the Energy Efficiency feature.

All in all, this has been a good month or two for the sector as figures show that we

appear to be emerging into the daylight, economically speaking.

Even the recent figures for construction which showed a fall in February, could be explained on the appalling weather that was suffered in the UK.

Proof of this came last week.You could hardly get a more bullish prediction from the latest Construction Products Association (CPA) survey that expected an 18% growth by 2017.

Those coming back from attending fensterbau in Nuremburg last month, also reported that the event was heaving and successful. With the FIT Show in June, we will have enough evidence that the recovery is being sustained, not just in forecasts but with that heady mixture of pressing flesh at shows and orders won.

tAKING A TRIPLE BOW

Andy Jones, managing director, Edgetech UK gave an admirable display as chairman of the Triple Glazing Question.

“The simple fact is that some 500 people who attended were not disappointed.”

GLASS


GLASS

GLASS & GLAZING



NEWS

GLASS & GLAZING


GLASS

GLASS & GLAZING

Guardian Glass UK is pleased to announce the launch of SunGuard SNX 50/23. Primarily designed for architectural projects, SNX 50/23 is a triple silver coated glass which lets in twice the amount of natural daylight compared to solar heat gain. This tailored performance creates a naturally lit environment inside the building without being compromised by excessive solar heat gain, which can cause overheating.

SNX 50/23 is the second triple silver coating in the SunGuard eXtra Selective glass series. With a light transmission of 50% and a solar factor of just 23%, SNX 50/23 has a world-class selectivity ratio of 2.17. This figure demonstrates that the glazing reflects over twice the amount of solar heat away from the glass compared to the natural daylight it lets in. This is currently the leading selectivity ratio on the market.

“This is a valuable addition to our portfolio of SunGuard products,”says Mark Bristow,

Regional Manager for Guardian Glass UK.“SNX 50/23 offers the highest selectivity of any of our SunGuard products,and allows architects and engineers alike to design and create large glazed facades without compromising natural daylight because of excessive solar heat gain.”

Combined with an ultra low U value of 1.0 W/m2K in a common 6/16/4 Argon filled insulating glass unit, SNX 50/23 creates a barrier in any glazed façade, dramatically reducing heat loss from the building whilst also reducing solar heat gains,which can often result in a need for mechanical cooling. All of this is provided in a high light transmission glass with a low reflection, helping to ensure the project achieves its desired appearance whilst creating a comfortable environment inside the building. The innovative performance of SNX 50/23 can also achieve added points in BREEAM under the “Energy” and the “Well Being” categories.

Ideal for any glazing application where natural daylight is a necessity and

reducing solar factor is essential, the new SNX 50/23 is available in both annealed and heat-treatable versions allowing it to be fabricated into units that meet all building regulation requirements. As with other SunGuard SuperNeutral products, SNX 50/23 is supplied with Guardian’s patented TPF film, which protects the SNX coating during processing and helps to ensure higher yields through fabrication, when handling and processing guidelines are properly applied.

For more information on SunGuard SNX 50/23, or to find out more about all of Guardian’s newest glass innovations, visit www.guardianglass.co.uk/latestproducts.

GuARDIAN SuNGuARD SNx 50/23 –NATuRAL LIGhT WITh hALf ThE hEAT

Sheerframe, part of the Litchfield Group, has a reputation for its focus on environmental sustainability. This focus is clearly in evidence in its triple glazing solution, which demonstrates how a carefully designed product can tick all the boxes when it comes to cost, thermal efficiency and aesthetics. And as energy efficiency continues to be a key buying factor in the marketplace, choosing the right system will pay dividends.

Unlike some window systems, Sheerframe’s system was designed to incorporate 44mm glazed units, rather than 36mm. The difference is important because it

means that Sheerframe can use Argon gas to reach the optimum U value of 0.8w/m2K. While alternatives solutions that require 36mm glazing, need to use Krypton gas, which is considerably more expensive than Argon and consequently has a knock-on effect on the price.

The Sheerframe system also uses the company’s revolutionary Thermlock technology, which enables the window to be fully reinforced and still achieve a U value of 0.8w/m2K, meaning there is no compromise on security.

Aesthetics haven’t been forgotten either: Sheerframe’s 44mm system is available in standard and ovolo versions for a choice of style. The

system can be used on casement windows, tilt and turns, reversibles, French and bi-fold doors, meaning triple glazing can be used throughout a building without compromising on appearance or energy efficiency.

In short, Sheerframe’s triple glazing solution offers a cost-effective solution that helps homeowners meet Passivhaus and Code for Sustainable Homes Level 6 requirements and maximise the potential of the Green Deal and ECO.

Gary Doxey, Sheerframe’s Marketing Manager, concludes, “Triple glazing is an incredible technology, but in order to maximise its benefits, you need to think outside the box when it comes to design.

I’m proud to say that exactly what Sheerframe has done and the result is a product that adds real value to any window fabricator or installer’s portfolio.”

Tel: 01773 852311 www.sheerframe.co.uk

SHeerFrAme’S trIpLe GLAZING SoLutIoN DEMONSTRATES ThE COMPANy’S ECO CREDENTIALS


NEWS

GLASS & GLAZING


GLASS

GLASS & GLAZING

Following the phenomenal success of The Triple Glazing Question at the Ricoh Arena in April hosted by Edgetech UK, a Quanex company, the discussion around the hot topic of triple glazing for 2014 is set to continue at the FIT Show.With over 600 registered attendees the Triple Glazing Question event outperformed all expectations both in numbers and the content delivered on the day and now visitors to FIT show can have their say.

The Triple Glazing Question attracted interest from all parts of the supply chain including glass and PVCu systems companies, fabricators and installers, as well as machinery and

software experts. FIT show visitors will be able to carry on the discussion with speakers and stakeholders. Videos of the event and live sessions will be hosted on the stand in a full programme over the three days.

Making better IGUs is the theme for Edgetech UK’s stand. There will be solutions

for the most cost effective double glazed and triple glazed units for companies looking for manual, semi and fully automated manufacturing options.

For companies looking at adding triple glazing, Edgetech UK will show how triple glazing is made easy with Super Spacer®. A wide

range of components will be demonstrated, including Truplas SDL, the new solution for simulated dividing lights in three colours, and TruSieve, top quality desiccant.

Andy Jones, managing director at Edgetech UK, a Quanex company says: “The Triple Glazing Question was a great success. It gave the industry a chance to start the discussion about the challenges and opportunities of triple glazing to get factual information and answers to prominent questions.

“As a one day event we were never going to be able to answer all the questions out there and we always knew it would raise even more questions. So it makes sense to give visitors to the FIT show the opportunity continue the debate and ask their questions on the Edgetech stand.”

Tel: 08700 566844

EDGETECh CONTINuES TRIPLE GLAZING QuESTION AT fIT ShOW

As the Triple Glazing issue hots up in our industry media, Systems Glass, the toughened safety glass and high performance sealed unit manufacturer, is pleased to be able to support customers whether it’s double or triple glazed sealed units they need.

“The debate about triple glazing is centring around whether or not the majority of units produced will be triple glazed instead of double, any time soon,” says Paul Naylor, Director of Systems Glass, “but we already service a good number of sealed unit manufacturers that are asking for both. Particularly now we have moved into new premises with a fully automated Lisec machine, we can easily up our production of triple glazed units if required.

“Systems Glass has always strived to provide customers with everything they need, which is why we offer a range of glass, argon or krypton gas and a choice of warm edge technology in all of our units. Most glass companies stick to one unit specification but we understand that customers may want different glass or WET types depending on personal preference.

“While we can all second guess what will happen with regards to the triple glazing

trend in the coming years, our customers can be safe in the knowledge that we can quickly supply as many double or triple units as they need to stay ahead of the competition.”

For more information, visit www.systemsglass.co.uk or call 01942 211197.

tWo or tHree IS eASY WITh SySTEMS GLASS


GLASS

GLASS & GLAZING

Glass and glazing specialist GLASSOLUTIONS has played a key role in the £9.5m project to upgrade the famous Waverley Steps which form the landmark link between Edinburgh station and the Scottish capital’s city centre.Prior to the access improvement programme, “The Steps” were fully exposed to the elements and aesthetically unremarkable. Architects Jefferson Sheard were commissioned by Network Rail to design the new structure taking into account the Grade A listed status of the station and the fact that the steps stand at the heart of a world heritage site.

Their challenge was to balance the history and historic appeal of the station’s architecture with contemporary need and modern design. As well as providing lifts and escalators, their solution entailed extensive glazing in a self-supporting fully-glazed structure utilising advanced glass technology from GLASSOLUTIONS. The result is a ‘light-touch’ structure which doesn’t interrupt the surroundings whilst at the same time is striking in its own right.

SGG STADIP SECURIT® clear heat soaked toughened laminate safety glass was used in both the canopy and the portal screens to create a robust, safe and attractive glazed feature. The 21.5mm glass used in the canopy comprised triangular glass panels, bolted to steelwork via cast stainless steel SGG SPIDERGLASS fixings for which specially designed brackets were painstakingly designed. The striking stainless steel lattice frame is supported by large stainless steel tree structures, designed by Jefferson Sheard and engineered by Arup.

For the screens, GLASSOLUTIONS had to meet the challenge of designing and producing glass panels which are triangulated and run down curved steel. Each 17.5mm glazed panel had to be individually scheduled by designer, Sharelle Thompson and each was rigorously checked by Sharelle and the team at GLASSOLUTIONS. White opaque film was applied to the glass at the base of the portal to conceal the steel work mass on which the screen was constructed.

In total the project, delivered by main contractor Morgan Sindall, took six months to complete with the glazing elements being completed by the

GLASSOLUTIONS team in just three months.

Says GLASSOLUTIONS’ Stevie Parsons, who supervised glazing work on site: “In design, location and structure, this project presented a range of challenges. It reflects our ability to deliver the kind of bespoke solutions which demanding sites require. The end result speaks for itself and is testimony to the quality of the GLASSOLUTIONS team at every level.”

For further information visit www.glassolutions.co.uk.

GLASSoLutIoNS proJect AT WAvERLEy STEPS GIvES EDINBuRGh A LIfT

A new addition to the Uni-Blinds range from Morley Glass gives fabricators and installers the ideal opportunity to offer customers integral blinds without compromising thermal performance.Following a two year development programme in conjunction with Italian glass insulation specialist TGI, every Uni-Blinds double glazed sealed unit now comes with a warm edge spacer bar as standard to offer optimum thermal insulation.

For the replacement market, this makes the product suitable for A and B rated windows under the WER scheme - and for new build this means integral blinds can be used in windows with a U-value down to 1.20 W/m2K.

Uni-Blinds provide a low maintenance and contemporary feature for any double glazed window or door. They are assembled and permanently sealed within the double glazing cavity. Once sealed in this totally dust-free environment, the blinds require no cleaning, always appear new and are

protected from damage. The operational reliability of Uni-Blinds has been proven in the market for more than 25 years +which is backed by a five-year warranty.

WArm edGe SpAcer bArS booStS ThERMAL INSuLATION fOR INTEGRAL BLINDS

54 | March 2014 | www.mytrade.tv

ENERGy EffICIENCy

GLASS & GLAZING

The recent Triple Glazing Question at the Ricoh Arena, Coventry, probably posed more questions than it answered but it proved a highly useful and entertaining day. Michael Gannon reports.There haven’t been as many events in the fenestration sector that ended up with so many thumbs up from those who attended, exhibited and organised the Triple Glazing Question (TGQ). Sponsored and hosted by warm edge specialist, Edgetech UK, and chaired by its managing director, Andy Jones, we have already covered TGQ in other sections of the MyTradeTV website.

That does not mean that we cannot have a further look at what the excellent speakers said, or what others visiting felt. All the comments heard were positive and the organisers reported ‘a frenzy of activity’ on Twitter. The numbers show there were 231 tweets to @tripleglazingq, 88 posts by @tripleglazingq and 116 retweets creating a huge reach with 177,300 impressions. Little wonder that with over 600 attendees, some of them keeping colleagues up to date, there will be a similar event at the FIT Show in June, showing that there is plenty of mileage in the subject.

That said, the belief that triple glazing would make significant inroads into the UK market remained the biggest question of the day. The answer comprised ‘maybes’, ‘what ifs’ and perhaps we should add ‘horses for courses’.

There was no shortage of controversy. Technical versus sales has been a running battle since the start of the debate. Mark Barsby, technical manager at VEKA, talked about “clever doubles” being a viable alternative to triples. Later on, Chris Carter of Everest Home Improvements spoke about how triple glazing gave homeowners an easy way to understand improved performance.

Perhaps the most entertaining and thought provoking speaker was Gaby Mendham from Ecoglass, who challenged the industry to order triple

glazing for a reason other than just a buzzword. The audience was further surprised by her revelation that took 90% more glazing material to manufacture than for doubles; a figure that some might contest. What could not be is that the units weigh heavier and that there greater costs in terms of logistics.

A persistent theme was that ‘giving away triple as free upgrades’ should not be the default for companies. Triple glazing could be a tool to impact positively on the industry’s margins but for this benefit to be realised the additional costs must be passed on to the consumer.

We also had an interesting joint presentation by two trade fabricators, along with a survey they had commissioned – Mike Crewdson of Emplas and Mark Warren of Lister Trade Frames. Both believed that triple glazing was going to make headway and that the industry should prepare for this, although their survey showed there was a lot of educating to achieve this. The figures told their own story – only 7% of retailers had installed triple glazed products in the last year. Additionally, only 20% expected demand for triple glazing to grow significantly in the next three years, with more than half forecasting slow to little growth, while 29% said that they were ‘unsure’.

As far as the question of meeting regulations went, Nigel Rees, chief executive of the Glass and Glazing Federation, assured the audience that triple glazing ticked all the appropriate boxes.

But what did the audience think of all this? Fred Doodey who now owns Ecologic Windows a newly formed installation company attended the live

event. After the day he said: “I’m even more convinced that my main route to market is by pushing triple glazing.”

In a survey of installers which he conducted six months ago, three quarters of those asked said they never mentioned triple glazing as they were not asked for it by the consumer. He believes they are missing a sales opportunity as it was a “good chance to differentiate” and now intends to standardise on triple glazing.

Another observer was Mark Hanson, marketing manager of conservatory systems company, Ultraframe. “The differential benefit of triple glazing – ‘U’ value improvement being the main one – is quite small and well specified double glazing isn’t that much inferior,” he noted. “But having said that, our sector loves simple messages, for example, as we moved from 16mm to 25mm to 35mm polycarbonate, retail sales teams embraced the change. Generally, thicker = better, more glass/cavities = better.” Mark Hanson would admit to sitting a little on the fence as he can see the practical costs of extra weight and handling as well as ability to produce the units.

However, the question is if continental European countries can embrace triple glazing, why should the UK shy away from it?

Summing the event, Andy Jones, who proved himself a very able chairman, stated: "Today was a great success for the whole industry. And, as facilitators for the day, we knew it was vital to create a balanced programme to explore the challenges and opportunities as every part of the supply chain faces different issues. The Triple Glazing Question more than delivered this."

TO BE, OR NOT TO BE?

Andy Jones, managing director, Edgetech UK, kept a skilful control of the proceedings.

The place was packed – hundreds came to learn at the Triple Glazing Question at the Ricoh Arena, Coventry, this month.


hERITAGE

GLASS & GLAZING

CE Marking expert Richard Bate, technical director, Build Check, UKAS accredited laboratory and Notified body for CE marking for windows and doors, explains companies looking for exemptions for historic and traditional buildings could be breaking the law.There seems to be a storm brewing in the heritage sector about CE Marking. While some believe CE Marking is not required for the historic and traditional buildings sector, others see it as a legal requirement. I believe companies looking for exemptions could be breaking the law.

Until a case goes to court, there is no definitive answer to this question but my argument is that the concept of the CE Marking law is compliance where required. How would a court view a company looking for positive ways to become exempt, rather than compliant to the law, especially when costs involved in CE Marking are minimal?

The issue concerns the interpretation of the Construction Products Regulation (CPR), the legal requirement for CE Marking across Europe which has been in force since 1 July 2013. Manufacturers and specifiers looking to avoid CE Marking are quoting Article 5 in the document as the reference for non-compliance. The clause details certain scenarios for derogation, an exemption, or relaxation of a rule of law, citing: either bespoke and custom made windows and doors, or manufacturing using traditional methods.

However, in the first paragraph of Article 5 it states: ‘…by way of derogation from Article 4 and in the absence of [European] Union or national provisions requiring the declaration of essential characteristics….’ National provisions in the UK have been laid down and there are mandated essential characteristics for windows and doors. I believe this means the derogations which follow are invalid in the

UK and all windows and doors for use in domestic and commercial buildings should bear a CE Mark.

The mandatory, essential characteristics for windows and doors are thermal transmittance (‘U’ values), load bearing capacity of safety devices and dangerous substances. So, it seems reasonable that these attributes should be assessed in the process of preparing CE Marking; emergency exit doors have additional requirements.

There is no question that toughened glass installed in buildings, has to be CE Marked – so, why do they argue that windows and doorsets installed in a heritage building are exempt?

There is a perception that ‘U’ values for heritage buildings are often not of importance, or required to be disclosed. However, it is likely that the ‘U’ value will still be needed to demonstrate performance. As soon as a ‘U’ value is stated for a product, it should form part of your CE Mark Declaration of Performance, whatever the value.

While ‘U’ values are not a life safety issue, safety devices definitely are. The law states that the load bearing capacity for safety devices is declared under CE

Marking. The consequences for a failure of a window restrictor could be that a person, more likely to be a child, falls and harms themselves, or worse. I believe the courts would have a good argument for lack of due diligence if no declarations were made under the UK national provisions for CE Marking.

Ian Selby, managing director at Timbawood, specialist in heritage windows and doors, explained his position to me recently: “CE Marking has been brought in to ensure safety of windows and doors for the general public. That’s why we ensure all of our windows and doors are CE Marked.”

CPR is a legal requirement, not a guide but until a case goes to court we can only speculate how it will be viewed. We think it would be easy for a lawyer to demonstrate that there are no ‘grey areas’. As the risks of failing to meet CE Marking laws may result in fines, imprisonment, or both and the costs and time involved in compliance are minimal, I believe that the best course of action for the historic and traditional building sector is to comply with the law.

For further information, visit the website: www.buildcheck.co.uk.

better SAFe tHeN SorrY

fOR hERITAGE

“I believe that the best course of action for the historic and traditional building sector is to comply with the law.” Richard Bate, Buildcheck, explaining the whys and wherefores of CE Marking and implications for the heritage sector.


hERITAGE

GLASS & GLAZING

A trade fabricator with of one of the widest ranges of windows, doors, sealed units and conservatories in the UK, has completed a window replacement project at the Leverington Primary Academy in a conservation area in Wisbech. This project provided Tradelink with an interesting challenge because it needed to ensure all parties, including the head teacher and property manager at Cambridgeshire County Council and the planning officer and conservation officer at Fenland District Council, were happy with the completed project, each with their own slightly different priorities.

“The head teacher had budget restraints to consider, while the property manager needed the new windows to meet required standards and achieve a high level of workmanship to complement the

building and its environment,” explained Mike Connors, Commercial Sales Manager, Tradelink.

“The planning officer, while not within his normal remit, was careful to ensure any conservation rulings were upheld and the

conservation officer needed the original conservation features to be restored.”

The school windows had already been replaced with timber casements back in the 1970s, but evidence, via an old photograph, showed the original features and design looked quite different. Working closely with all parties, Tradelink managed to match the original fenestration design with the help of a local joinery workshop, Betts & Son, which manufactured the original material to exact sectional dimensions. The traditional aesthetics were achieved but the windows also incorporated the high performance Heatguard sealed units and modern friction hinges, all within the school’s budget and delivered on time.

The installation was also completed within the agreed timescale by NVQ qualified installers in line with the Construction Skills Certification Scheme.

For further information, visit the website: www.tradelinkdirect.co.uk.Leverington Primary Academy, in a conservation area

in Wisbech, has benefited from the expertise of trade fabricator, Tradelink.

TOP MARkS fOR SChOOL PROjECT

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GLAZING INduStrY


fIT ShOW

GLASS & GLAZING

While it might not quite be Rio, this year’s FIT Show at the Telford International Centre will be entertaining guests and exhibitors - who for the summer are perhaps more Baddiel and Skinner than window salesmen and women - with some World Cup entertainment.With the FIT Show closing on the same day as the opening ceremony for the 2014 FIFA World Cup in Brazil, the

Fabricator and Installer Trade Show organisers wanted to get fans of our Nation’s finest sporting export in the mood with a football-related activity.

What could this activity involve? A celebrity guest perhaps? Some signed goodies maybe? Or maybe someone’s offering a dead cert that England will lift the cup this time around? (“Yeah right,” we hear you say). Wanting to keep you on your toes like a striker at 1-0 down in the final five minutes of the beautiful game, all will be revealed at the show itself.

Footy fanatics in attendance will be safe in the knowledge knowing that on the

FIT Show’s closing day they will be out in time to retire to their home, or a local pub, to catch what is surely going to be an extravaganza of epic proportions as far as opening ceremonies go. Exhibitors still packing down stands and such will be able to take advantage of the venue’s free Wi-Fi to tune in and keep up to date.

The FIT Show takes place at the Telford International Centre on June 10th, 11th and 12th. For all enquiries including getting tickets or exhibiting visit www.fitshow.co.uk.

fOOTBALL’S COMING hOME… WELL TO ThE fIT ShOW AT LEAST

With just two months left until the FIT Show 2014 takes over the Telford International Centre, one of last year’s most popular items on the agenda,

the FIT For Business seminar programme, has now been revealed.Specially developed to provide topical presentations that will benefit visitors and exhibitors alike, you and your business

will be able to take advantage of short, sharp, Real World advice and knowledge from some of the industry’s most respected voices.

Situated in Hall 1A within the FIT Theatre, you can be present for seminars such as the daily, extended presentation by sales guru Paul Clifton, who will take to the stage to advise visitors on how to enter the elite league of sales people that convert more than 80% of their conservatory leads. Other presentations include:

• Consumer Rights Changes with Brian Smith, GGF Director of Home Improvement.

• 10 Social Networks That Could Transform Your Business with Mark Saxby, a Social Media Consultant.

• The Importance of Third Party Certification

for Installers with Ian Woodhouse, Associate Director Certification of IFC Group.

• CE Marking with Simon Beer & Adam Osborn of BM TRADA Building & Product Services.

These presentations are designed to offer visitors information and advice that they can work into their business with immediate effect. All seminars are free of charge and while some may be available on the day it is advised to book the session you’re interested in ahead of time being it was so popular at last year - do this by visiting the FIT Show website at www.fitshow.co.uk.

Whilst the organisers do everything to maintain the content and timing of the programme, it may be subject to change without notice.

fIT ShOW’S fIT fOR BuSINESS SEMINAR proGrAmme reVeALed


fIT ShOW

GLASS & GLAZING

Wanting more companies to feel the ‘FIT Effect’, this year’s FIT Show has just got bigger thanks to the opening of Hall 1A at The International Centre Telford. The Hall will include a number of new exhibitors in addition to a considerably enlarged FIT Theatre, in which the FIT for Business Seminar programme will take place. With the June event being the last FIT Show for almost two years, a steady flow of exhibition stand bookings continues to be received.

Opening the new hall has also enabled the organisers to create a new initiative for first time FIT Show exhibitors. Called First FIT a limited number of low-cost inclusive stands – starting at £3000 + VAT - have been created for companies putting their toe in the FIT show water for the first time. The FIT Show’s sales director Jason Wootton says the initiative has been introduced after an audit revealed the significant number of exhibitors that have sized up their stands for this year: “We found that a considerable number of companies re-booking for this year increased their stand size and investment after their success at the first event. That gave us the confidence to introduce this scheme,” said Jason.

Last year’s award-winning inaugural FIT Show proved to be a huge success for exhibitors and visitors alike, producing an average of 147 sales enquiries for each of the 170 exhibitors that took part. With 90% of stand space booked three months ahead of the event the organisers have released a further allocation of stands in a variety of costs, sizes and configurations in Hall 1A. To ensure an excellent flow of visitors the facility will enjoy its own dedicated entrance and is located adjacent to one of the busiest bar/cafes in the venue.

The FIT Theatre will provide a home for seminars such as the daily, extended presentation by sales guru Paul Clifton. Paul will take to the stage to advise visitors on how to enter the elite league of sales people that convert more than 80% of their conservatory leads. This and all other presentations are designed to offer visitors information and advice that they can put together immediately in their business and, with entry completely free of charge visitors are encouraged to pre book their seats through the FIT Show web site to ensure they get a place.

The 2014 FIT Show will take place at The International Centre Telford on 10th, 11th, 12th June. More information can be found at www.fitshow.co.uk, on Twitter @fitshow and Facebook, www.facebook.com/fitshowuk.

M O R E S P A C E mAde AVAILAbLe At tHe FIt SHoW 2014

The Fabricator and Installer Trade (FIT) Show has won two prestigious accolades at the Exhibition News Awards. The trade show for the windows, doors and conservatory industry won two hotly contested categories – for Show Rising Star and Best New Organiser Team. Competition for both categories came from some of the exhibition industry’s most powerful and experienced companies.

Held on 3 April at Excel London in front of 900 people, the awards are the pinnacle of the exhibition industry, and judged by a panel of industry experts. “We are absolutely thrilled to have won two Exhibition News Awards,” said Paul

Godwin, MD of FIT Events, organisers of the FIT Show. Following on from our win in the AEO Awards and the G Awards last year, this is further recognition for the FIT Show. I’d like to thank all of our exhibitors and visitors for helping to make the show such a success, and look forward to another cracking show at Telford on 10-12 June.”

FIT Events were also shortlisted in two further categories, for Best Marketing Campaign and Best Use of Digital.

“The judges were impressed by the fresh approach taken by FIT Events,” said Exhibition News managing editor Scott Birch. “In an industry renowned for its creativity and entrepreneurship, FIT Events and The FIT Show managed to stand out.”

The organisers of The FIT Show have also launched the Build Show, which will be held 28-30 April 2015 at The NEC.

fIT ShOW ShINES WITh TWO MORE AWARDS

The FIT Show team celebrate their success at the Exhibition News Awards where they won two prestigious trophies for Best Organiser Team and Show Rising Star.


NEWS

GLASS & GLAZING


fIT ShOW

GLASS & GLAZING

Solidor will once again be exhibiting front of house with an extended and feature packed island stand including two new revolutionary doors, at the FIT Show, which will be held at the Telford International Centre between 10th-12th June, 2014.As a company renowned for product development, this year’s show will see Solidor launching two new doors in the form of Solidor 88 and Solidor Residence 9. The Solidor 88 will incorporate a KBE 88mm door frame, along with a 62mm door slab, collectively achieving Passivhaus standards of energy efficiency. The Solidor Residence 9 offering is based on a new dedicated composite door frame from Eclectic Systems, the company behind this revolutionary window and door system.

There will also be an impressive display of door designs in 17 different colours inside and out, the new patented

blueMatic AV2-B battery operated automatic multi-point locking system from Winkhaus, as launch partners at the show and products from sister company Nice Door Panels.

As one of the key exhibitors at the show, Solidor will again be co-sponsoring the lanyards with Universal Arches, sponsoring the casino at the Gala Dinner and they will also feature on the floorplan boards and in key areas in the atrium, outside the exhibition halls.

Building on their G13 Promotional Campaign of the Year – Retail award, Solidor will be demonstrating their Recommended Installer scheme which now generates in excess of 3,000 leads per month and the Solidor Hub, which promises a complete new customer experience online including the latest version of their Door Designer. Finally if you didn’t know what Augmented Reality is, then visit the stand to find out about this latest technology, which may well make QR codes a thing of the past!

Gareth Mobley, managing director of Solidor comments: ‘We’ve had an astonishing 12 months and now the time has come to again show more product innovation and clever marketing to the industry. We’ve extended our stand space to cater for some incredibly exciting new developments.’

To find out more about Solidor’s pioneering approach to product design, a newe customer experience and award winning marketing, then visit stand 110 at the FIT Show. In the meantime to find out more then log on to www.solidor.co.uk, call 01782 847300 or e-mail [email protected]. To keep up to date with all of their developments follow them on Twitter @solidorltd or look them up on Facebook.

It’s nearly FIT Show time again and it’s no surprise that tickets for the black-tie Gala Dinner are going fast.Already one of the highlights of the industry’s social calendar, this year’s Gala Dinner, hosted by award-winning stand-up comic and ventriloquist Nina Conti, will feature a champagne reception and superb banquet followed by a charity casino and entertainment by Nina herself.

Last year’s giant Scalextric game is also back by popular demand with prizes for wannabe F1 champions... and it has now been revealed that the World Cup Surprise, long hinted as a feature of the show, will now take place at the dinner itself. What will it be?

There’s only one way to find out – log on to www.fitshow.co.uk and grab the last of the tickets while you can.

“At the last count, there were fewer than 100 tickets left,” said Paul Godwin, Managing Director of the FIT Show. “Last year’s event was a sell-out with more than 800 attending, and this year half the tickets had gone even before the event went live on the FIT Show website, so anyone who hasn’t booked their tickets yet had better get moving or miss out.”

The dinner will offer an extra opportunity to network away from the bustle of the

exhibition floor and many of the show’s trade sponsors and key speakers will also be there.

As well as the fun and fine dining, guests will hear the announcement of the Master Fitter Challenge winners, with prizes totalling over £10,000 up for grabs to reward the most skilled in our industry.

Compere Nina Conti is a winner of the BBC New Comedy awards and has extensive credits in comedy and acting roles around the world. Paul Godwin says the FIT Show team were knocked out by her act at the AEO Excellence Awards where FIT won Launch Show of the Year. “It is one of the most exciting, original and hilarious acts I have ever seen and we knew then we had to book her to top the bill.”

The FIT Show takes place at the Telford International Centre June 10th-12th with the FIT Show Gala Dinner on the evening of Wednesday June 11th.

BIGGER, BETTER, fITTER

LAST CALL fOR ThE fIT ShOW GALA DINNER... & WORLD CuP SuRPRISE!


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fIT ShOW

GLASS & GLAZING

With an anticipated huge demand to attend this year’s FIT Show, and the addition of an extra 600 car parking spaces bringing the total to some 2000 it promises to be the event of the year for both Fabricator and Installer alike.

Discover new product and service solutions, created specifically for you our UK customer partners, to the highest European standards.

Talk to our friendly team and discuss your requirements in a relaxed, sociable atmosphere. Find out how the latest products work and try them out on the stand. See how MACO are exploring ways to future proof windows and doors with hi-tec and futuristic solutions.

MACO UK Managing Director, Kevin Whiting explained the company’s decision to take a stand at the FiT Show in 2014.

“As a company that design and manufacture high quality industry leading products and associated services for the window and door markets, we have been very impressed by the energy and creativity and success of the FiT Show 2013 and by the positivity it is creating within the industry.”

Invitations with complimentary tickets will be issued in May, make sure you get yours!

Until then, please hold the date: 10-12 June 2014.

MACO UK Stand 1 - 136.

jOIN MACO uk fOR A BIGGER MORE ExCITING DEDICATED NEW STAND IN HALL 1 For tHe FIt SHoW 2014



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King Cross Juniors have agreed a Partnership with Local business POLYFRAME worth £15,000 to the Junior Football Club. Calderdale’s newest Junior Football Club, King Cross Juniors, have agreed a long term Partnership with Halifax company Polyframe that will see the clubs’ home ground renamed “The Polyframe Academy”.

“Polyframe, have already shown huge commitment to our younger children’s development with their sponsorship of our U6 section (The Polyframe Pirates)” said Club Chairman Mark Whelan “However, we are absolutely delighted to agree this £15,000 deal which will help move the club to the next level. We believe this deal to be one of the biggest Junior Football sponsorship deals in Yorkshire and for a relatively new club like ours, it’s incredible.

As well as playing home games at the newly named “Polyframe Academy”, every team will carry the Polyframe logo on the back of their shirts. The club’s adult teams will also wear Polyframe team kit. The money will be spent on improving equipment and facilities both on and off the pitch and will ultimately achieve Polyframes’ goal of backing a local initiative that is sustainable and will aid development in the local communities’ younger people.

Simon Loker Marketing Manager at Polyframe is delighted to see the deal put in place “Polyframe have a long track record of backing local initiatives and have sponsored many sports clubs in the past, including Halifax Town Football Club. After our initial discussions with King Cross Juniors, it was obvious that they had a great vision for junior football in Halifax. We were looking to invest in a local project that was more than a “name on a shirt” and we believe this tie up with a local club will truly aid the development

of young children locally. We love the ideas behind The Polyframe Pirates so much so, that after discussions, we offered a 3 year deal despite the club looking for 2 years. This a fantastic opportunity for U6 children in Halifax and we’re proud to help.”

Mark Whelan concluded “I can’t thank Polyframe enough for their co-operation. We are looking to double the number of children involved at our club within the time frame of this deal and we are also looking to invest in good quality coaching. This deal helps enormously. Polyframe are market leaders in their field and we aim to be the same in ours.”

King Cross Juniors and Polyframe are looking to become long term partners and will have more initiatives in the coming months.

15,000 REASONS TO SMILE AT kING CROSS

Georgian style windows have become increasingly popular in recent years with both planners and homeowners looking to add a striking effect to finished projects. frameXpress consequently has seen a steady increase in demand over the last couple of years as customers have grasped the added facet this brings to their business. The astragal bars can be fitted to any product to enhance the look of windows, doors, French doors & conservatories, giving them the traditional Georgian appearance of individual panes.

A renovation project in Oxfordshire most recently benefited from astragal bar installation, where planners had stipulated that all replacement windows must be sympathetic to the original appearance of the period home. The homeowners wanted windows with black exteriors whilst the interiors had to be white.

The astragal bars were securely fitted using clips which were wrapped around the sealed units while the centre clips incorporated a specially developed adhesive that sticks to the glass in all weathers.

Management at frameXpress believes that the positive trading figures for the astragal bar option stem from the consumer’s desire to upgrade existing properties and add value rather than move home. Those in the frameXpress range are available in white or woodgrain foils and are suitable for both domestic and commercial applications.

frameXpress is recognized across the industry for premium quality standards and products, manufacturing a broad range of windows, doors and conservatories in Profile 22 FS70 system. ‘A’ rated products with Secured By Design accreditations are offered as standard with a wide choice of coloured foils available.

Ian Davis, Sales Manager at frameXpress comments, “As many planners today require the traditional Georgian

appearance on period homes to be maintained, the astragal bars make an ideal solution for customers working on renovation projects. They make a cost effective substitute to multiple window pane alternatives.

Ian Davis continues, “As manufacturers we are recognized for providing the highest quality windows, doors and conservatory products to the industry, which is demonstrated on this project. Being able to diversify and offer customers broacher choice so that they can strengthen their business potential is extremely important to this company.”

Our highly experienced team can provide tailored solutions and technical advice on complicated projects irrespective of their size. With practical advice readily available from the experienced frameXpress team on everything from building regulations to energy efficiency is clearly an advantage that is proving positive for the company.”

Tel: 01952 581100

fRAMExPRESS RAISES ThE BAR ONCE AGAIN

fABRICATORS & INSTALLERS

King Cross Juniors have agreed a Partnership with Local business POLYFRAME worth £15,000 to the Junior Football Club. Calderdale’s newest Junior Football Club, King Cross Juniors, have agreed a long term Partnership with Halifax company Polyframe that will see the clubs’ home ground renamed “The Polyframe Academy”.

“Polyframe, have already shown huge commitment to our younger children’s development with their sponsorship of our U6 section (The Polyframe Pirates)” said Club Chairman Mark Whelan “However, we are absolutely delighted to agree this £15,000 deal which will help move the club to the next level. We believe this deal to be one of the biggest Junior Football sponsorship deals in Yorkshire and for a relatively new club like ours, it’s incredible.

As well as playing home games at the newly named “Polyframe Academy”, every team will carry the Polyframe logo on the back of their shirts. The club’s

adult teams will also wear Polyframe team kit. The money will be spent on improving equipment and facilities both on and off the pitch and will ultimately achieve Polyframes’ goal of backing a local initiative that is sustainable and will aid development in the local communities’ younger people.

Simon Loker Marketing Manager at Polyframe is delighted to see the deal put in place “Polyframe have a long track record of backing local initiatives and have sponsored many sports clubs in the past, including Halifax Town Football Club. After our initial discussions with

King Cross Juniors, it was obvious that they had a great vision for junior football in Halifax. We were looking to invest in a local project that was more than a “name on a shirt” and we believe this tie up with a local club will truly aid the development of young children locally. We love the ideas behind The Polyframe Pirates so much so, that after discussions, we offered a 3 year deal despite the club looking for 2 years. This a fantastic opportunity for U6 children in Halifax and we’re proud to help.”

Mark Whelan concluded “I can’t thank Polyframe enough for their co-operation. We are looking to double the number of children involved at our club within the time frame of this deal and we are also looking to invest in good quality coaching. This deal helps enormously. Polyframe are market leaders in their field and we aim to be the same in ours.”

King Cross Juniors and Polyframe are looking to become long term partners and will have more initiatives in the coming months.

15,000 REASONS TO SMILE AT kING CROSS




GLASS & GLAZING



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frameXpress Ltd has kicked off the first quarter of this year with a progressive approach as it enters a major new expansion phase. As one of the UK’s most well established and well recognised fabricators, the company has instigated extensive development programmes to streamline production and accommodate increase in demand for the entire product range.Recognised as one of the UK’s leading fabricators, frameXpress is set to further establish its corporate position after the appointment of a number of new staff members. At a time when many companies have struggled to maintain positive trading results, frameXpress has sustained a leading market position through quality standards, training and streamlining production.

The team has been bolstered due to the popularity of the products in the frameXpress portfolio. This combined with substantial investments recently made in additional new production floor space of more than 15,000 sq ft, will ensure all departments can accommodate the increase in product demand whilst still providing a premium service.

Internal restructuring and development has been initiated to reinforce customer services with the recruitment of designated Customer Care Co-ordinator Hannah Griffin, as well as other staff additions in the Order Processing department. This will ensure that processing methods are consistently monitored and maintained to the highest standards from placement to final despatch.

Also as part of the company’s commitment to further raise standards, a new HR Manager has been appointed after the retirement of Barry Sumnall. With more than 20 years experience Angela Griffin joins frameXpress and will be solely responsible for evaluating, maintaining and enforcing all health and safety procedures in line with employment law legislation.

A number of investment programmes have been initiated by senior management at the firm over the last few years due to the company’s steady growth. These have helped to reinforce the frameXpress brand in respect of quality, durability and performance.

Stuart Green Director comments, “As with all new staff positions it is important to maintain a good reputation which can only be done with a strong company

behind you. This company’s success can be attributed to providing great service and quality products on a consistent basis via a strong and diligent team!”

Ian Davis, Sales Manager comments “frameXpress has a notable reputation for high quality standards and a progressive approach to the industry. Bolstering the team as well as expanding facilities gives even greater scope for development as well as excellent career prospects for the team.”

Stuart Green concludes, “Expansion is essential to provide customers with fast and efficient services in relation to all aspects of this business. The new team will help to strengthen customer relations as our expansion will further improve services and delivery.”

Tel: 01952 581100

expANSIoN pHASe beGINS AT fRAMExPRESS AS CORPORATE POSITION STRENGThENS



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Novaseal, a leading Hampshire based Deceuninck fabricator and installer, has enjoyed steady growth since its start in 1998. From a single trade counter outlet, Novaseal has grown to have two trade counters and three manufacturing facilities – and there is more growth planned. Managing Director Gary Grundy at Novaseal, explains: “We continue to diversify, people come to us for answers, which leads us to new products and new solutions. The majority of our business comes from recommendations or repeat sales.

Our customers trust us to work out the best product, design and material to suit their requirements.”

“It’s the secret of our success. We provide what the customer wants rather than what we want to sell them. We like to think there’s always an answer to any problem and we know Deceuninck operates in the same way. All Deceuninck’s efforts go to supporting us, their customer. When it comes to changes in legislation, and there have been a good few, they have been one step ahead, ready to help us meet whatever the latest requirement is. Whether it’s CE Marking, energy ratings or any other set

of rules we need to comply with, their support has been, and continues to be fantastic! We’ve been with them from the start and we’re extremely pleased with their quality of service.”

Novaseal, an ISO 9001 registered company, is planning its next phase. Within 5 years it plans to have all manufacturing in one building, together with new offices. Existing trade counters will be expanded and locations found for new ones. Gary Grundy explains: “We’ve got great plans for expansion, built on a solid foundation of existing customers. The design side is taking off, offering us great opportunities for creative development. And we know Deceuninck will be right there beside us to maximise the opportunities.”

Tel: 01249 816969 – www.deceuninck.com

NoVASeAL GroWtH SuPPORTED By DECEuNINCk

Deceuninck’s Heritage 2800 in Irish Oak.


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GLASS & GLAZING

As the 'Best Overall Winner' and 'Best in the Region' Awards went to Thistle Windows and Conservatories at last year's Network VEKA AGM, the Thistle team were both humbled and overjoyed at the accolades.“With these awards being based on the direct feedback of our customer satisfaction questionnaires to Network VEKA, it gives us a clear and accurate picture of how well we are meeting the high standards of service our customers expect, and deserve. It truly represents all the hard work and tireless effort of the team, so it was a great achievement for us to win.” Managing Director Ian Bruce explains.

“To us, the most significant benefit of our Network VEKA membership is the peace of mind it gives our customers.

“The Network VEKA Customer Charter provides a promise to our customers that we have been vetted for financial stability – something that is more important than ever in today's economic climate, and our sales representatives, surveyors and installers have all been trained to the strict standards that Network VEKA demands.”

Ian believes that Network VEKA's IBG adds even further peace of mind: “The ten year Insurance-Backed Guarantee has been one of the cornerstones of our value proposition for 15 years, and

contributes significantly to reassuring our customers that we are the right company to choose for their home improvements. No small print, easy to understand and the fact that it's transferable should they ever decide to move home are all reasons that help our customers feel reassured.”

Thistle Windows and Conservatories was founded in 1995 and after joining Network VEKA in 1998, quickly took advantage of the comprehensive package of sales and marketing tools that enables the company to generate, develop and win high quality customer leads. “Professionally-produced brochures and sales materials have allowed us to project a highly attractive image

to our customers and, with the support of Network VEKA, we have continued to grow and expand in to the leading independent home improvement specialist we are today."

Ian continues: “From humble beginnings with only a handful of staff and a small office unit, Thistle now employs more than 100 staff at our expansive office, showroom and warehouse facility. This includes our own sales, marketing and customer service teams, architectural and design staff, plus extremely efficient installation teams.”

Despite a challenging economic climate, Thistle has continued to go from strength to strength, with an increase

in customers of over 30% in 2013.

Ian concludes: “Customer loyalty has always been extremely important to us; in Thistle's early days we would never had survived had it not been for the recommendations, referrals and support of our first customers, along with the 'backing' from Network VEKA. Previous customers and referrals constitute the vast majority of the quotations we provide, which we feel speaks volumes for the no-nonsense advice, high quality products, efficient installation and outstanding after-sales service that we provide.”

Tel: 01282 473170 www.networkveka.co.uk

‘oVerALL WINNer’ AWARD CEMENTS ThISTLE’S SuCCESS

Chief Executive Officer Nick Robson & Managing Director Ian Bruce.



GLASS & GLAZING

Staffordshire-based fabricator Cutting Edge UPVC chose Deceuninck for its ‘range of foil colours, shorter lead times, “world class” on-time-in-full deliveries, and impressive marketing support.’ The first frames were delivered by Cutting Edge to customers during the first week of March. Managing Director Shirley Peake comments: “Changing our profile supplier was a key decision agreed by Cutting Edge’s joint group of Directors. Deceuninck’s shorter lead times, range of foil colours in stock and delivery performance were important factors in our decision. We also worked closely with

Deceuninck to create a suite of brochures to help our customers stand out from the crowd.”

Richard Hammond, Sales & Marketing Director says: “We’ve seen Deceuninck steadily growing and changing pace over the past few months. There’s a marked change in philosophy between Deceuninck and other systems companies. Many systems houses only seem interested in fabricators. Deceuninck takes it one step further than the rest and looks at what it can do for my customers. If they grow we all grow. Everyone’s light gets switched on and that’s good for the industry as a whole.”

Richard continues: “It’s not just a hollow promise. The products work – from the revolutionary Colour360 to Monorail. It means I can differentiate and be part of

a gang of two not 42. And Deceuninck is accessible, especially MD Roy Frost. You can ring him and get an answer. He’s never failed to call me back or respond to my tweets. Contrast this with MD’s of other systems companies. I’d be hard-pressed to name them!”

If you want more information about how Deceuninck can switch the lights on and help your business grow, call Roy Frost on 07808 365234.

CuTTING EDGE SPELLS OuT ‘Why DECEuNINCk?’

Cutting Edge joint directors L-R Richard Hammond, Mal Whitehurst, Shirley Peake.

Mercury, the UK’s largest Spectus vertical slider manufacturer, has just relaunched its website, www.mercuryglazing.co.uk. Steve Cross, one of Mercury’s Directors, said, “Our previous website didn’t reflect where we were as a business and we needed to redevelop it so we had a better online presence that showcased the strength of what we offer.”

Mercury worked with industry marketing specialists, Team 4 Marketing Ltd, on the development of the new website.

Steve says, “We briefed Team 4 on what we needed to achieve then they project managed the whole process, including design and content and liaison with our previous providers to ensure a smooth switchover from the old website to the new website. We’ve received lots of positive comments and have already had several promising new enquiries.”

For the first time, the company has a single website that covers the PVC-u and aluminium divisions of the business. Steve

says, “It’s amazing how many customers say ‘We didn’t know you did aluminium’ and vice versa, so bringing the two sections of the business together online offers a great opportunity to cross-sell.”

The website features Mercury’s trademark hot-pink branding and aims to make it easy for fabricators and installers to find the information they need quickly.

The website is part of a wider digital marketing strategy for Mercury. Steve explains, “We live in an increasingly digital age and we needed to harness the power of what it has to offer. Team 4 will be helping us to coordinate a monthly e-newsletter so we can keep in close contact with our customers and prospects, promote Mercury news and special offers and drive traffic to our website. We also have around 450 followers on Twitter, which is helping to maintain our profile throughout the industry.”

Mercury is a specialist fabricator of Spectus PVC-u vertical sliders, Smarts aluminium bifold doors and windows and an increasingly popular range of timber vertical sliders. The company supplies fabricators and installers across the UK from its base in Gloucester. The new website and digital marketing strategy will allow the company to cement its position as the go-to company for specialist window and door products.

Tel: 01452 383 344 www.mercuryglazing.co.uk

MERCuRy RELAuNChES WEBSITE AS PART Of WIDER DIGITAL MARkETING STRATEGy



GLASS & GLAZING

Wigan-based VEKA fabricator M and M Windows is moving to a new factory on the town's Little Lane, Gooses Green.With more space and a more prominent position from which to be seen by potential customers, the team at M and M are optimistic about the opportunities the move will bring.

MD Colin McCoy explains: “We're happy to be going into a larger production space which gives us the possibility of expanding and potentially employing more staff in the future.”

“The important thing is that we now own the building rather than renting, which means we have a greater level of stability and control. The new premises used to be a well-known local Sports and Social

Club and has a number of units that we are renting out to other businesses.”

“The position of the building, close to the busy A49, was a big selling point for us as it has the potential to be seen by lots of passing trade.”

“Working with an industry-leading company like VEKA has helped us ride out the recession, and now we're looking forward to growing even stronger from our new premises.”

“We'll continue to serve customers old and new with the same level of professionalism we always have. More than 75% of the homeowners that choose M and M Windows for their home improvements have heard about us directly from other satisfied customers. This has always been a point of personal pride for us.”

Tel: 01282 716611 www.vekauk.com

MD Colin McCoy with his wife and sons. L-R: Michael, Maureen, Colin and Matt McCoy.

M AND M WINDOWS hEADS fOR BIGGER & BETTER ThINGS


CONSERvATORIES & ORANGERIES

GLASS & GLAZING

Following successful trial installations in both hot and cold climate Export climates, Synseal has now introduced a premium quality aluminium conservatory roof for UK market applications.Called Global Plus, this new design option features aluminium componentry for all external roofing parts with the exception of guttering and associated downpipes, which employ the proven PVC system as used with Global roof to align with standard conservatory installation practice in the UK.

For Export project applications, a bespoke aluminium guttering system is always supplied to satisfy premium

continental market demand for a roof completely manufactured in aluminium.

New sturdy aluminium finial and cresting designs add a distinctive character to the Global Plus offering, which now stands alongside the well-established K2 aluminium roof to provide a choice of precision-engineered aluminium conservatory roof solutions from Synseal.

Global Plus aluminium external components include rafter and ridge top caps and end caps, radius ends and muntin bars, available from stock in White, Brown and Caramel polyester powder finishes as well as Mill finish, for coating in a RAL colour according to specification. As with Global roof, Global Plus rafter top cappings can also be supplied in one of Synseal’s popular woodgrain foil finishes.

Mark Schlotel, Synseal’s Head of Marketing, comments: “Britain’s best-selling conservatory roof has just got better with the addition of this new premium quality design option. Thousands of UK professional installers choose Global because it is well-designed and easy to fit and, building on the popularity of our Global Summer hybrid orangery, this new Global Plus aluminium roof provides a further opportunity to up-sell and enhance margins, whilst delivering a top quality and highly robust product for Homeowners.”

SyNSEAL’S NEW GLOBAL ALumINIum rooF deSIGN IS A pLuS



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EvENTS & AWARDS

GLASS & GLAZING

naTiOnaL feneSTraTiOn aWarDS MOVeS uP a gear

It seems a while since we opened up the 2014 competition back at the start of February. Every Monday evening since it’s start we have been making live a brand new category for people to nominate their favorite people and companies in. This step-by-step building of the awards seems to be a structure that has gone down well with most, as we have received so many great nominations already. We are using this structure to make sure we don’t overload people with information, or drag them away from their all-important day jobs!

We’re now three months in and almost all the categories are now live. We also have a fantastic new website, which is now the new home of the National Fenestration Awards. It has been a while in coming and it was certainly far from easy to implement. But after quite a few late nights, gallons of coffee and hundreds of emails back and forth, we are very proud of the website we have produced. We have focused on navigation and usability,

ensuring that the new home of the NFAs is far easier to use and explore – we believe we have achieved this. However we’re not ones to stop there, so we’re also looking at extra things we can do to make the experience of participating in the NFAs even smoother and more enjoyable.

March cOOL WaLL Winner anD neW TOP 20

The start of April also saw us announce the winner of the March Cool Wall. The lucky company in question was Luxal Glazing, who was voted coolest with this installation of grey aluminium Raynaers windows and doors:

Their installation was voted coolest by registered users on the National Fenestration Awards website, and I think we can all agree that it was a worthy winner. Luxal Glazing’s winning installation will now sit proudly on the home page of the NFA site until the April Cool Wall winner is announced at the beginning of May. You can go to http://www.fenestrationawards.co.uk/april-

cool-wall/ to upload your own cool installation images and see if the industry votes for you!

We also have our very own Top 20 people competition. We are adding the final tweaks and touches to make sure that we collate a list of the finest men and women of the UK fenestration industry. This will be launched soon, and we aim for it to be the fairest and most unbiased method of rewarding some of the best people in UK fenestration.

The NFAs continue to grow day after day, week after week, with new registrations on a daily basis. If you’re not registered already, we’d love you to join in. Simply go to: http://www.fenestrationawards.co.uk/register/ and spend one minute to help build something fantastic!

NEW CATEGORIES, NEW WEBSITE, NeW cooL WALL, NeW top 20!

Directors and staff at Avocet Hardware are celebrating the company’s remarkable turnaround - having gone from being a business on the brink to being named winner of the Hardware Company 2013 category in the very first National Fenestration Awards (NFAs) in less than two years.The Brighouse company was bought out of administration by the Jain family in February 2012 and since then the focus has very firmly been on restoring Avocet’s standing as one of the leading names in the hardware industry.

And achieving this so quickly is a source of great pride for director, Dr Tinkle Jain: “We have a track record of buying and turning round troubled or ailing

companies, but do tend to look at a two to three year timeframe for achieving this,” she said.

“To be in a position where we are being named the best Hardware Company in the industry in less than two years of ownership is a staggering achievement.”

During the rebuilding process, the Jain family has invested £10.6million across the entire business, most recently investing heavily in increasing stock levels to the highest level the company has ever add. A situation that means Avocet can now offer 24-hour delivery across its entire product range.

In addition, the company has made a series of important new appointments during recent months, and is in the process of further strengthening its team.

“This is an exciting time for Avocet and the National Fenestration Award clearly

shows that our confidence in the future of the business is shared by the whole of the fenestration industry,” added Dr Jain.

The NFAs were created in order to give the industry an unbiased and fair platform to decide who they think truly deserves industry recognition and praise – for additional information visit www.fenestrationawards.co.uk.

For additional information on Avocet Hardware visit www.avocet-hardware.co.uk or call 01484 711700.

AVocet ceLebrAteS NATIONAL AWARDS WIN

That winning feeling – staff at Avocet Hardware in Brighouse celebrate the company’s National Fenestration award win.


ExhIBITIONS

GLASS & GLAZING

profine Group took this year’s Fensterbau Trade Fair by storm, with a show stopping stand that was arguably the most spectacular ever seen at the international show. It was also one that proved to be the talking point of visitors and fellow exhibitors alike under the motto ‘Gaining in Strength. For You.’Fensterbau claims to be the world’s leading trade fair for windows, doors and facades and who could argue with 108,000 visitors this year. Initial estimates also suggest that there were over 30,000 visitors on the profine stand across the four days, an incredible statistic.

This year’s exhibition was also the first for under the guidance of Dr Peter Mrosik, owner and CEO of profine Group and one that was packed with customer initiatives

and new products, including the new 76mm pan-European platform for window design.

The exhibition stand was spilt into three key areas: product display, hospitality and a stage in which both UK and European visitors were dazzled. The stage was used as part of an incredible and defining multi-media performance with synchronized dancers and artistes helping to communicate the new corporate face of profine Group, led by Dr Mrosik.

Fensterbau has built a reputation for hospitality and on the first day alone during the evening function over 2,000 people were fed in an environment of product innovation and show style razzmatazz. The new 76mm platform is now available in both double and centre seal variants and even boasts hollow frame legs to maximise the energy efficient design. Also on show was a new lift and slide PremiDoor 88 with Passivhaus capabilities, pre-foamed

‘proEnergyTec’ profiles and the new proCoverTec colour concept, which has been developed with a revolutionary liquid synthetic material and is available in 22 different colours.

‘With this unusual stand concept, we are also aiming at highlighting our new company strategy, which has our customers at centre stage,’ stressed Dr Peter Mrosik, owner and CEO of the company, at the exhibition.

His comments were also echoed by Stefan Seidel, UK managing director of profine Group who added: ’The exhibition was quite simply phenomenal in all aspects. We’ve got a firm footing for further growth in the UK and in other key European markets and beyond, with product innovation and a customer focus at the very heart of our strategy.’

For further information, call 01543 444900, e-mail [email protected], log on to www.kommerling.co.uk or follow them on Twitter @kommerling_uk.

TAkING fENSTERBAu By STORM

A multi-media presentation dazzled visitors.

Dr Peter Mrosik addressing the audience.

proCoverTec launched among many other innovations.

A packed stand.


WEB DESIGN & MARkETING

GLASS & GLAZING

New doors are opening for web-specialist The Consultancy after the business recorded a 30% increase in turnover compared to last year.Over the past few months, the agency has worked with an impressive array of clients including Solidor, Quickslide and Door-Stop to revolutionise online ordering and develop websites and software for the industry.

To cope with the increasing demand and workload The Consultancy has also taken on extra staff members to ensure they continue to provide a quality and efficient service.

Richie Thornton, Director of The Consultancy, said: "You can sense that there has been a big shift in the industry since last year and it's not just us who can see a change. There has been a massive increase in the amount of enquiries with more and more businesses seeing the benefits of operating online and reaching an entirely new audience."

The Consultancy has more than 10 years' experience in the window and door industry developing websites and design software.

Richie added: "This year especially businesses have started to stand up and take notice of our work. We have the experience and expertise to guide our customers through the full process, from the initial design stages to a finished product going live on the web.

"The industry is moving online to meet the needs of customers and we can help businesses of any-size get started. To have a good online presence you don't necessarily need an expensive luxury website, there are plenty quality low-cost solutions which we offer through www.theglazingvault.co.uk."

The Consultancy hopes to build upon this positive start making new contacts and meeting more businesses when it takes up stand 352 at The FIT Show in Telford between June 10 and 12.

Richie added: "We hope the brilliant start we've had to the year is just a taste of good things to come, the industry is starting to flourish again and we look forward to seeing how everyone is getting on at the FIT show in June."

For more information, visit www.theconsultancy.co.uk or call (01429) 239689.

NEW DOORS OPENING AfTER RECORD GROWTh

“You can sense that there has been a big shift in the industry since last year and it’s not just us who can see a change. There has been a massive increase in the amount of enquiries with more and more businesses seeing the benefits of operating online and reaching an entirely new audience.”


TRAINING & fEDERATION NEWS

GLASS & GLAZING

The GGF featured on the BBC Television show “Don’t Get Done Get Dom” over the Easter weekend with broadcasts on Friday 18th April at 10.45am and on Monday 21st April at 10.45am both shows were on BBC1. On the shows Giles Willson, GGF Deputy Chief Executive and Director of Technical

Affairs provided advice to help consumers resolve and prevent issues arising when buying double glazing and conservatories.

Giles commented, “This was a good opportunity to raise the GGF’s consumer profile and also highlight the services and guidance we offer consumers as well as showing how we support our Membership when disputes arise.”

Both programmes are still available on BBC iplayer http://www.bbc.co.uk/iplayer/.

For further information go to: www.ggf.org.uk.

GGf ON BBC 1

Following a successful few weeks of events and exhibitions, the Glass and Glazing Federation (GGF) is now looking forward to Counter Terror Expo at London Olympia, 29-30 April. Here’s a review of the GGF’s recent events and a brief preview of the GGF’s plans for Counter Terror Expo 2014.

fenSTerBau frOnTaLe – March 2014

Being an integral part of the UK Pavilion and working in collaboration for the first time with the fensterbau frontale organisers, the GGF had a very good show with over 100 visitors of note coming on the GGF stand including, GGF Member companies, members of the international and UK media and potential new GGF Members.

James Lee, GGF Head of Group Marketing and Communications commented, “The fensterbau frontale show was very positive for many reasons. Our position and stand space provided strong brand profile at arguably the industry’s largest international show. We were also pleased to welcome Members to our stand and act as a base for many Members visiting the show. In addition, we made some great media and industry contacts. Our Membership

team is now actively following up with several companies we met at the show with a view to them becoming new GGF Members.”

TriPLe gLazing queSTiOn – 10 aPriL 2014

GGF Member Edgetech’s new initiative proved a great success at Coventry’s Ricoh Arena with over 500 guests covering a wide spectrum of considerations from technical to commercial through to political and environmental. As well as promoting the event, the GGF was delighted to present and contribute to the panel of speakers during the open forum.

Nigel Rees, GGF Group Chief Executive commented, “It was a pleasure to speak at this important debate and explain how triple glazing fits with the current European and British Standards. It was also important to show the audience how the standards process works and how the GGF is involved at the highest level with Governments in the UK and Europe. I’d like to thank Edgetech and Andy Jones for organising a very productive and worthwhile event.”

PreVieW: cOunTer TerrOr exPO – LOnDOn OLyMPia 29-30 aPriL 2014

The GGF is hosting two workshops at Counter Terror Expo 2014 in the Security Solutions Theatre.

The programme for the workshops is outlined below:

Tuesday 29 April 2014, London Olympia, Security Solutions Theatre

• 1300-1325 a guide to Safety and Security glazing John Agnew, Chairman GGF Glazing Executive

• 1330-1355 The Value of Retrofitting Enhanced glazing Security Ian Penfold, Chairman GGF Window Film Group

All those attending the GGF workshops will receive (on the day), a free copy of The Good Practice Guide to Safety and Security Glazing.

Visit the GGF at the show on Stand No: F16.

To register free for the Counter Terror Expo please click here: https://ctx2014.registerbynet.com/.

GGf PLEASED WITh SuCCESSfuL EvENTS



GLASS & GLAZING

In March, the Glass and Glazing Federation (GGF) yet again met with the Department of Business Innovation and Skills (BIS).They discussed the Federation’s proposal that the Consumer Rights Bill should be amended to make a distinction between generic goods (such as TVs and toasters) and goods made to a consumer's specification (such as made-to-measure windows). The GGF has previously proposed to BIS that there should be an amendment to the Bill so that the consumer may only reject that part of the product or complete product which is faulty, and may not reject the remaining products.

Under current laws the consumer has the right to reject all the products for a fault on just one within a "reasonable period", however because the consumer will have the clear right under the new Bill to reject faulty goods within a default

30 days and get a full refund, the GGF is concerned that there will be an increase in consumers rejecting all the newly installed windows in the house to get "free" windows or use it as a "lever" to get money off their bill.

BIS have now asked the Federation for evidence to support the GGF’s proposal.

The position of BIS is that consumers should retain their longstanding right to reject all the goods under a contract where only some are faulty, which protects consumers who have lost all confidence in the goods, (for example because the faults presenting in some of the windows were suggestive of generally shoddy workmanship). In order to show that this current position is unreasonable and damaging to traders we need to prove to BIS that there is in practice a significant level of abuse of this right by consumers. This means we must provide evidence of consumers successfully

rejecting all of the goods under a contract without any reasonable justification and on a significant scale.

Having sought views from GGF Members over the past year on the implications of the Bill and the potential impact on their business, the GGF is concerned that the Bill as it is currently drafted could in fact leave companies vulnerable to vexatious consumers. The GGF is therefore seeking evidence to support its Members’ concerns.

If you have any examples of a consumer(s) successfully rejecting all the windows/doors under a contract without any reasonable justification, please email the details with a description of what happened to Brian Smith, GGF Director of Home Improvement, at [email protected].

The GGF thanks you for your assistance in supporting the GGF’s campaign on this serious issue. For further information go to: www.ggf.org.uk.

coNSumer rIGHtS bILL - hELP ThE GGf CAMPAIGN

Joanne Taylor, Construction & Manufacturing Section Manager from IPS International in Rochester Kent, is rightly proud of the excellent reputation the Centre has in delivering qualifications and Apprenticeships. IPS has been delivering a number of GQA qualifications, including Fenestration Installation and Surveying, for some considerable time and under the leadership of Joanne the Centre assessment team continues to build on this reputation and see the range of qualifications on offer widen to include GQA qualifications in Maintenance Operations.

IPS has a very strong belief in providing individuals and their Employers with added value, often delivering relevant associated training as part of the Apprenticeship programme they offer; for example Installation Apprentices

receive full training in the use of access equipment.

At a recent visit Sean Hayes and Andy Carrington from GQA were shown IPS’s latest resource to support Apprentice development- a specially constructed training pod inside the Engineering workshop! The structure has been built by the IPS team to give Apprentices the opportunity to put a range of skills to the test and also to apply practical aspects of the work when completing the Glass Related Operations Technical Certificate. Never one to waste an opportunity, Jo and the team will also be able to use the structure to help with delivery of the Maintenance Operations Technical Certificate and the Centre’s newly developed Building Regulations course.

Joanne said ” The team has worked extremely hard to get the building ready for use at the same time as continuing to support and assess an ever growing number of learners. Working with GQA

is always a positive experience and we hope to continue to grow the range of qualifications we offer and increase the number of successful candidates that achieve more than a qualification with IPS.”

Sean Hayes, the Centre’s External Quality Advisor added “It is very clear to see that all at IPS have great enthusiasm and commitment to quality. Joanne demands high standards from the team who strive to deliver this; it can be seen as a cliché, but there is no doubt that IPS does add value and this is obviously recognised by Employers who give IPS repeat business both in progressing candidates from Level 2 to Level 3 and by asking IPS to work with other employees. Success breeds success.”

Standing outside the newly constructed training pod are Joanne Taylor, Sean Hayes and IPS Assessors Brian Awford and Lee Harland.

IPS CONTINuES TO ADD vALuE fOR EMPLOyERS



GLASS & GLAZING

The GGF was pleased to see TrustMark - the Government-backed quality mark for reputable tradesmen - relaunched last week by Consumer Minister Jenny Willott, with new improved standards of consumer protection under a renewed master licence from the Department of Business, Innovation and Skills (BIS). In one of the first major announcements from the joint industry and Government industrial strategy for construction, ‘Construction 2025’, Peter Hansford, the Government’s Chief Construction Adviser, will also emphasise the Government’s strong commitment to TrustMark and call upon more firms to get behind the scheme which is central to boosting the reputation of tradesmen and consumer confidence in the domestic repairs, maintenance and improvement market.

TrustMark’s relaunch brought together more than 100 invited guests from industry and consumer protection groups at a reception in Westminster. The Consumer Minister announced the new core criteria – the Government-endorsed standards at the heart of the TrustMark scheme – and urged the whole industry to meet these new standards, which cover customer service, good trading practices and technical competence.

Nigel Rees, GGF Group Chief Executive commented "The Glass & Glazing Federation has been involved with TrustMark since its launch in 2005 and we are pleased to still be involved in 2014 with this relaunch and the new core criteria. We have no doubt the further increases in enquiries by householders this year will be of major benefit for GGF Member companies."

Some of the key changes to the TrustMark core criteria include:

• Firmer standards. The old requirements in the licence and core criteria spoke about scheme operators using "best endeavours"

to meet certain standards, and gave "examples" of checks and activities that they might use to demonstrate compliance. Now the core criteria talks about scheme operators' requirements ("scheme operators must...").

• More specific standards. For example, whereas before scheme operators had to have a general commitment to raising standards, now they need to show how they are raising standards to address identified areas of consumer detriment and other trade-specific issues.

• More vetting of tradesmen, including specific checks that must be done on firms upon entry to the scheme, but also at renewal stage or on an ongoing basis.

• More proactive use of complaints data by scheme operators, more reporting of that data, more transparency in the complaints process.

• Changes to protect the brand and reduce misuse of the TrustMark logo.

• A new requirement for scheme operators to develop ways to measure the effectiveness of their code of practice and how it reduces consumer detriment, and to keep it regularly reviewed in the light of changing customer expectations in their sector.

Being an existing scheme operator, the GGF will be adapting to the new core criteria over the next 12 months. All new scheme operators who apply after the relaunch will be assessed against the new core criteria from day one. The core criteria will also be reviewed and updated every year from now on to maintain the drive for higher standards.

Commenting on the launch of the new TrustMark standards, Consumer Minister Jenny Willott, says: “TrustMark gives consumers more confidence in their tradesman when spending their hard earned cash. Every trader who has signed up to the scheme has been independently assessed for their competence.

“We want to put rogue or unscrupulous tradesmen out of business. One of the best ways to do this is to pick out the best businesses, so people know where

to turn first for their home improvements, maintenance and repairs.

“I would encourage all legitimate and honest tradesmen to sign up to this scheme.”

Peter Hansford, Government’s Chief Construction Adviser, says: “TrustMark is pivotal to improving the reputation of the UK construction industry which is why we committed to relaunch it as part of our industrial strategy. Improving the image of the industry with the public is particularly important if we’re to attract the next generation into exciting careers in construction.

“I know the Government is committed to supporting TrustMark, expanding the scheme to include a greater proportion of the industry, and promoting the new core criteria standards and the industry and consumer groups that support them. It wants to see more trade bodies, industry groups and any organisation with a panel of approved contractors joining TrustMark this year so that it can grow to cover much more of the sector.”

The relaunch also marks the start of a sustained consumer marketing campaign for TrustMark to raise consumer awareness of the benefits of using TrustMark-registered firms through major PR and social media campaigns. This includes a communications and video programme, which has been developed around the theme of 'tools to talk' and a new weekly consumer advice blog written for TrustMark by Steve Playle, a well known and respected trading standards expert, is part of the programme.

Companies can sign up to TrustMark when they join the GGF - an approved TrustMark Scheme Operator. For more information on how to join the GGF visit www.ggf.org.uk/join or email [email protected].

For further information on TrustMark visit www.trustmark.org.uk.

GGf PLEASED WITh TRuSTMARk RELAuNCh

MIChAEL CONNOR – QuICkSLIDE’S OPERATIONAL MAN WhO CAN


APPOINTMENTS

GLASS & GLAZING

Benefiting from the experienced and focussed team leadership of Evolve Fabricated Products Sales Manager Sarah Starkey, sales of the Evolve range of specialist PVC-U products from Synseal are growing fast.The Evolve business unit is poised to surpass £8 million sales turnover at the close of the current financial year ending March 2014.

Order values for Evolve Vertical Sliders are continuing to increase at a rate of over 20% year on year, whilst demand for Evolve Bi-fold doors and the ever-popular Evolve Patio doors have more than doubled and are forecast to grow strongly again during 2014-15.

Fully manufactured and CE Marked by Synseal, the Evolve range is designed to assist Synseal’s fabricator partners who do not want

the disruption of making specialist sliding sash, bi-fold doors or patio doors, allowing them to concentrate on manufacturing PVC-U casement windows and doors.

Sarah is understandably delighted with the strong levels of sales demand for Evolve products: “The response from our customer base has been fantastic and it is great to be so busy. “

“Every week brings new enquiries and we look forward to discussing repeat orders from our regular customers. Product investments like the patio low thresholds are helping to boost our sales growth and coming soon we’ll have a new deep bottom rail design option for Evolve VS.”

“The feedback we’ve received in response to the recent patio door product improvements has been very positive and we’re always listening to what our customers tell us, because our aim is to supply top quality products with the very best customer service.”

Determined to increase its share of the market whilst delivering even greater quality, West Yorkshire-based Quickslide, the UK’s leading vertical slider manufacturer, has appointed Michael Connor as its Operations Director. In both the UK and internationally, Michael has a wealth of experience in multiple disciplines which allows him to quickly recognise improvement opportunities within a business. He has worked previously in the USA, Poland and the Republic of Ireland and is a firm advocate of lean implementation and World Class Manufacturing programs, which he has utilised in order to deliver outstanding results and savings to businesses within challenging timescales.

Michael comes to Quickslide with an impressive portfolio of accolades for his ability to transform operations and improve general efficiency. In doing so, he recognises that he is joining an award winning team already, which has led the field in PVC-U vertical sliding windows for the last 10 years.

“I have gained experience in manufacturing right from

the shop-floor, where I started as an operator, up to an Executive Management level,” Michael explained. “Being able to understand both viewpoints is invaluable in communicating the need for change and pitching this at the right level for the right group.”

Commenting on his appointment, Quickslide Chairman, Adrian Barraclough, said: “We are absolutely delighted to have Michael on board with us. Coming from outside the industry means he can bring fresh and challenging ideas to the way we operate in the market. This is especially needed in a year of great change and expansion for us. Our goal is to always be exceptional in our field, matching all the quality requirements of the market. We pride ourselves in the levels of excellence we already deliver to our customers and Michael will help raise the benchmark even further.”

eVoLVe SALeS ARE EvOLvING fAST!


COLOuR COATING & fOILING

GLASS & GLAZING

Crystal Chairman, Martin Randall, explains how colour is more than just an ‘add-on’ when offering choice.Too many window companies still go into sales pitches armed with cheap products. They worry more that expensive windows will put people off and they will lose the business. For most homeowners, buying new windows and doors is a big purchase and a big decision, but it does not mean they want the cheapest products.

There will always be consumers who do not care about quality – they just want the lowest price. But the majority of homeowners care about the quality, performance and appearance of their new windows. They want the best fit and the best real value for their home.

Whether the best fit for their home is standard casement windows, or vertical sliders, it is the installer’s job to find out by asking customers about their tastes and preferences, and looking at the architecture of their home. Time spent discussing this at length with the homeowner to find out what they really want, is never wasted.

Colour is one of the strongest growing trends in the UK, and coloured windows could be just what your customers are looking for. Even if the windows being replaced are white, it pays to consider what will look best in the property.

The UK has lagged behind the rest of Europe with coloured profile, but we are steadily catching up. After years of white PVC-U windows, many homeowners are looking for something a little bit different. For example, contemporary homes look great with grey windows and country-style cottages often suit creams and Chartwell Green. Some homeowners might want a new colour to add kerb appeal or give their property a facelift. Others like the idea of restoring their period home to its former glory with a colour to suit the style of architecture.

Colour is a way of setting yourself apart from competitors, but your customers can only go for coloured profile if it is offered to them. My advice is to make

colour part of your sales pitch and not just an ‘add on’ at the end. Explain the benefits of colour and the choice early on so the homeowner can see how it enhances their home.

SaLeS TOOL TO SeLL MOre cOLOur

As a former installer myself, I set up Crystal with the customer in mind. I wanted to give installers everything they needed to do well, with a wide range of products and great service. Our full range is available in seven coloured woodgrain and seven ‘real’ woodgrain finishes. With a

woodgrain texture, they give the appearance of timber or painted windows, but without the maintenance.

Last year Crystal launched a new ‘Colour Box’ to help installers sell colour. The Colour Box is neat, robust and attractive, displaying our full range of 15 colours. Each colour sample is big enough to show homeowners what the colour will look like on their home (much better than a simple brochure or colour swatch), so it inspires them to try something other than the usual white.

STAyING AhEAD Of ThE GAME

Martin Randall, Chairman of Crystal Direct – “it is the installer’s job to find out by asking customers about their tastes and preferences, and looking at the architecture of their home”.

The Colour Box is part of Crystal’s suite of POS and marketing tools for customers, which includes retail brochures, stickers, flyers and various POS. For further information call Crystal now on 01462 489 900 or visit www.crystal-direct.co.uk. An in situ example of how colour works well in a traditional style house.



GLASS & GLAZING

It’s a colourful world out there – and that applies to the PVCu industry which for so long was stuck in the white or woodgrain doldrums.West-Yorkshire based Kolorseal was in the forefront of the move towards colour and is still leading the way in colour – which is one of the fastest growing sectors of the window and conservatory market.

This demand for colour products is now spreading to the fascia and soffit industry.

Debbie Hendry, managing director at Kolorseal commented, “We have seen a huge growth in colour year on year, especially in the past couple of years. Currently, the focus is very much on conservatories, rooflines and composite doors. But we are also seeing a substantial increase in demand for coloured foiled products and that in turn, is fuelling rising demand for coloured ancillary products, such as trims, rooflines, trickle vents, conservatory roofs and rainwater goods.”

“Because we are specialists within the colour coating industry, we can match any colour,” Debbie continued.

“We can offer any RAL or BS colour and can also provide a colour matching service for any other colours. And our colour coatings come with a10 year guarantee.”

From its purpose-built 12,500 square foot factory in West Yorkshire, Kolorseal operates three spray booths, supplying quality coloured products nationwide.

Kolorseal can colour your own frames, doors, composite doors, roofs, rooflines –or alternatively provide you with the full package – supply, colour and deliver.

This is something many of the company’s customers opt for, because in a competitive market, it offers them the opportunity to provide bespoke, unique products to customers – with the added attraction of boosting profit margins by getting away from standard industry colours.

Kolorseal’s one-stop trade centre offers a huge good value product range, and nationwide delivery.

Call 01924 454856, email [email protected] or visit the website www.kolorseal.co.uk.

kOLORSEAL LEADS ThE WAy IN COLOuR



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COLOuR COATING

GLASS & GLAZING

Decorative Door Products (DDP) by RegaLead is excited to be returning to the FIT Show 2014, where it promises to lend a splash of colour to proceedings.After successfully launching the highly popular ColorSpray GRP and Inox glazing systems for composite doors at the 2013 show, DDP was only too pleased to re-sign for this year. The company has some colourful plans in place for 2014, as Joint Managing Director, Guy Hubble explains: “The two new product launches generated some great enquiries last year, and since then have gone from strength to strength.”

“Without giving too much away about our plans for this year, we can reveal that our stand – 239 – will be showcasing a fantastic range of products designed to provide differentiation and therefore add value to composite doors. With colour looking set to be huge in 2014, we look forward to brightening up visitors’ days with the latest developments to our extensive DoorColour™ range, and providing them with a great opportunity to decide for themselves what the next colour additions should be.”

“Specifically designed for use on GRP, ABS and PVC surfaces, DoorColour allows any colour to be produced in-house from RAL, Pantone, BS, NCS and as Farrow and Ball and Dulux at a competitive price. In addition, 22 carefully selected pre-mixed shades are available, which we developed following extensive customer research. We will be bringing a further 24 pre-mixed colour options to FIT and asking visitors to decide which they would like to see added to the range. As well as having their say, they could be in with a chance of winning an iPad mini.”

“But there’s no need to wait until FIT to win with DDP. In the run up to the show we are also encouraging customers to follow @decorativedoor on Twitter and share pictures of their doors featuring DoorColour, Doorglass and Inox Glazing – the brighter and more individual the better. The best picture each month tweeted with the hashtag #Doorglass, #DoorColour or #InoxGlazing will win a bottle of champagne.”

Come and see Decorative Door Products by RegaLead at the FIT Show on stand 239, or alternatively, visit: www.decorativedoorproducts.co.uk or call 0161 946 1164.

SEE DDP’S TRuE COLOuRS AT fIT

The DDP stand at FIT 2013.


cOLOur cOaTing

GLAZING INduStrY

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