mymail@net 510 installation guide

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© 2004 Active Voice, LLC.All rights reserved.Field test edition 2004

Active Voice, Repartee, TeLANophy, ViewCall, ViewMail, and VoiceMate are trademarks of Active Voice, LLC.

Other brands and product names used in this document are trademarks of their respective owners.

Licensed under one or more of the following patents: U.S. Nos. 4,994,926; 5,291,302; 5,459,584; 4,696,028; 4,809,321; 4,850,012; 4,922,526; 4,935,958; 4,955,047; 4,972,469; 4,975,941; 5,020,095; 5,027,384; 5,029,196; 5,099,509; 5,109,405; 5,148,478; 5,166,974; 5,168,519; 5,249,219; 5,303,298; 5,309,504; 5,347,574; 5,666,401; 5,181,243; 5,724,408; and Canadian No. 1329852.

Active Voice, LLC.Seattle, WashingtonU.S.A.

www.activevoice.com

Created by the technical publications team: Tracy Beck, Gene Breshears, Andrew Hammoude, and Shelly Haverkamp

CONTENTS iii

Contents

CHAPTER 1: Introduction ...................................................................................................... 1About Repartee LX ................................................................................ 2

About this guide ................................................................................... 3

Related documentation ......................................................................... 4

Installation overview ............................................................................. 5

Site requirements ................................................................................. 6

Logging on and logging off .................................................................... 7

Setting up system security .................................................................... 9

Following recommended security practices .......................................... 12

CHAPTER 2: Setting up a VoiceMate ...................................................................................13VoiceMate overview ............................................................................ 14

Checking the expansion boards ........................................................... 16

Connecting peripheral devices and the system key .............................. 17

Setting up an external modem ............................................................ 18

Setting up the voice server for networking ........................................... 20

CHAPTER 3: Assembling a kit .............................................................................................25Kit assembly overview ......................................................................... 26

Preparing the computer ....................................................................... 29

Connecting peripheral devices and the system key .............................. 30

CHAPTER 4: Installing software ...........................................................................................31Software installation overview ............................................................. 32

Configuring the computer BIOS ........................................................... 33

Installing the Linux operating system and Repartee LX ......................... 36

Configuring the voice messaging software ........................................... 42

Using the Repartee LX management software ...................................... 47

Removing the voice messaging software ............................................. 48

iv REPARTEE LX INSTALLATION GUIDE

CHAPTER 5: Installing expansion boards ............................................................................49Expansion board overview ................................................................... 50

Installing voice or fax boards in a new system ..................................... 51

Adding or replacing voice or fax boards ............................................... 52

CHAPTER 6: Setting up the phone system integration .........................................................53Integration overview ............................................................................ 54

Setting up the phone system .............................................................. 55

Connecting the phone system to Repartee LX ...................................... 56

Selecting the phone system integration ............................................... 57

Testing the extensions ......................................................................... 58

Using GTDetect ................................................................................... 60

Choosing a call transfer type ............................................................... 61

Redirecting extension numbers ........................................................... 65

CHAPTER 7: Remote maintenance ......................................................................................67Remote maintenance overview ............................................................ 68

Setting up dial-up maintenance .......................................................... 70

Using F-Secure SSH client ................................................................... 72

CHAPTER 8: Setting up TeLANophy .....................................................................................77TeLANophy overview ............................................................................ 78

TeLANophy hardware and software requirements ................................. 79

Connecting the voice messaging computer to a LAN ........................... 80

Specifying station numbers for ViewCall Plus ....................................... 81

CONTENTS v

CHAPTER 9: Setting up TeLANophy workstations .................................................................83TeLANophy workstation overview ......................................................... 84

Setting up the TCP/IP network protocol ............................................... 85

Setting up TCP/IP for Windows 98 ...................................................... 86

Setting up TCP/IP for Windows NT 4.0 ................................................ 87

Setting up TCP/IP for Windows 2000 .................................................. 88

Setting up TCP/IP for Windows XP ....................................................... 89

Testing the TCP/IP setup ..................................................................... 90

Installing the TeLANophy applications ................................................. 91

Using TeLANophy applications with WANs and the Internet .................. 92

CHAPTER 10: Migrating from Repartee OS/2 to Repartee LX ................................................93Migration overview .............................................................................. 94

Backing up Repartee OS/2 to disks .................................................... 96

Migrating from disks ........................................................................... 98

Backing up Repartee OS/2 to a network or shared drive ..................... 99

Migrating from a network or shared drive ........................................... 100

Backing up Repartee OS/2 for a direct connection ............................ 101

Migrating from a direct connection .................................................... 102

Installing network protocols ............................................................... 104

Setting Repartee OS/2 to log on to a network ................................... 109

Setting up a remote Windows computer for a backup ........................ 111

CHAPTER 11: Backing up the voice messaging system .......................................................115Backing up the voice messaging data ............................................... 116

Restoring data from a backup ........................................................... 119

Archiving a Repartee LX backup to a Windows computer ................... 120

CHAPTER 12: Upgrading the voice messaging software ......................................................125Upgrade overview ............................................................................. 126

Updating an existing Repartee LX system .......................................... 127

Upgrading the voice messaging software ........................................... 128

Restoring the database and voice messages ..................................... 130

vi REPARTEE LX INSTALLATION GUIDE

CHAPTER 13: Installing a UPS ............................................................................................131Installing a stand-alone UPS ............................................................. 132

Checking the UPS battery .................................................................. 134

APPENDIX A: Shutting down and restarting the system ..................................................... 137Shutting down and restarting the system ........................................... 138

APPENDIX B: Expansion board settings and connections................................................... 141Choosing slots for expansion boards ................................................. 142

Bicom Sonic C4 voice board ............................................................. 143

D/4PCI voice board settings ............................................................. 145

D/42JCT-U PCI board settings ........................................................... 147

D/82JCT-U PCI board settings ........................................................... 148

D/120JCT-LS board settings ............................................................. 149

VFX/41JCT-LS board settings ............................................................ 151

APPENDIX C: Setting up an optional conversation............................................................. 153Choosing an optional conversation ................................................... 154

APPENDIX D: Hints for using Linux..................................................................................... 155Repartee LX and Linux ...................................................................... 156

Copying, deleting, moving and renaming files .................................... 158

Viewing and editing text files ............................................................. 159

Setting the system date and time ...................................................... 160

Index ................................................................................................................................. 161

CHAPTER 1: INTRODUCTION 1

CHAPTER 1: Introduction

About Repartee LX ..........................................................................2

About this guide..............................................................................3

Related documentation ...................................................................4

Installation overview........................................................................5

Site requirements ...........................................................................6

Logging on and logging off ...............................................................7

Setting up system security...............................................................9

Following recommended security practices......................................12

2 REPARTEE LX INSTALLATION GUIDE

About Repartee LX By managing all types of communications in one place with a univer-sal mailbox, the Repartee LX® LX voice messaging system simplifies the entire messaging process and gives you the flexibility to access voice messages from almost anywhere. With many different options and feature packages, Repartee LX can be customized for almost any voice messaging application.


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About this guide This guide contains complete instructions for installing your Repartee LX voice messaging system. The Repartee LX compact disc also con-tains this guide, the System Management Guide, the System Conversa-tion Guide, and the User Guide in PDF format.

You can find compliance information for third-party electronic devices in the manufacturer documentation included in the Repartee LX package. Do not use third-party manufacturer documentation to install, upgrade, or manage Repartee LX. Refer only to Repartee LX documentation for these steps.

Document conventionsThis guide uses the following conventions:

A tip helps readers apply the techniques and procedures described in the main text to their specific needs, or suggests alternative methods that may not be obvious to help users understand the benefits and capabilities of the product.

User inputInformation that the user must type is shown in a distinctive font. For example, type msgorder then press ENTER. Since the operating system is case sensitive, be sure to type commands using the exact capitalization shown.

When typing text at the console, be sure to distinguish the number 0 (zero) from the capital letter O.

The number zero: 0

The capital letter O: O

For example, in the command:

linux ks=hd:fd0/ks.cfg

the character in front of the “/” (slash) is a zero.

Key namesNames of keys on the keyboard appear in capital letters. For example, ALT+F3.

NOTE: A note contains information that supplements the main text but is not essential to understanding of the text. A note may supply infor-mation that applies only in special cases.

CAUTION: A caution advises users that failure to avoid or to take a spe-cific action may lead to unwanted results.

WARNING! A warning advises users that failure to avoid or to take a specific action can result in physical harm to the user, damage to the hardware, or destruction of data.

See alsoA see also provides references to other topics related to the current topic.


Related documentation

The documentation set also includes the following books and online resources:

System Management Guide: Contains instructions for setting up, maintaining, and customizing the voice messaging system.

System Conversation Guide (available as a PDF file only): Contains tables of system conversation prompts and phrases.

User Guide (available as a PDF file only): Contains instructions for subscribers about accessing the voice messaging system and checking and sending messages.

Quick Reference Card: Contains shortcuts and quick instructions for subscribers on how to access and use the voice messaging system.

Online Help: Click to view help topics for the voice messaging sys-tem screens.

Documentation Updates: See the reseller section at www.activevoice.com for documentation updates.


Installation overview

A Repartee LX system can be delivered in the form of either a Voice-Mate® or a kit.

A VoiceMate is a fully tested and assembled voice messaging system with voice boards, expansion boards, fax boards and software already installed. See “VoiceMate setup steps,” on page 15.

A kit consists of the boards and software needed to build a voice mes-saging system. You must provide your own computer and expansion boards when installing a kit. See “Kit setup steps,” on page 28.

System upgradeIf you are adding ports to an existing Repartee LX system, see “Updat-ing an existing Repartee LX system,” on page 127.

If you are upgrading an existing Repartee LX system, see “Upgrading the voice messaging software,” on page 128.

If you are replacing an existing Repartee OS/2 system, see “,” on page 130.


Site requirements Choose a site for the voice messaging computer that meets the follow-ing requirements:

❑ The voice server is near the phone system.

❑ The voice server remains immobile while in operation.

❑ The site is dry, cool, and free of dust.

You can protect the voice server from unauthorized access and poten-tial damage by following these guidelines.

WARNING! Failure to follow these recommendations may result in unauthorized access to the system and consequent loss of data.

■ Control access to the room where the voice server is installed. Do not install the computer or other equipment in an area where unauthorized persons may have access to it.

■ Do not move the computer while the power is on. Follow the shut-down procedure on page 138 to avoid damage to the hard drive.

■ Use a surge suppressor or a UPS (uninterruptible power supply) to protect against sudden variations in electrical power.

■ Do not block the computer cooling vents.

■ Be sure that the computer cables are located where they cannot be stepped on, tripped over, or damaged.


Logging on and logging off

The operating system requires you to log on to the computer before you can access operating system functions.

The voice messaging system requires you to log on to the voice mes-saging system as a system manager before changing any system set-tings. Many of the procedures in this guide assume that you have already logged on to the system.

To log on to the operating system the first time

1 If the voice server is not already powered on, turn the power on.

2 At the login: prompt, type root then press ENTER.

3 When prompted for the password, type voicemail then press ENTER.

NOTE: The system does not display any asterisks or other indica-tors as you type the password.

If you typed the password correctly, the Linux desktop will appear.

WARNING! For maximum security, change the root password. See the procedure below for instructions.

To change the root password

1 Click the command prompt icon.

2 At the command prompt, type passwd then press ENTER.

3 When prompted, type the new password, then press ENTER.

NOTE: Passwords are case sensitive.

4 When prompted to retype the password, type it exactly as before, then press ENTER.


To log on to the voice messaging system

1 If the voice messaging system is shut down, restart it.

2 Open the Web console.

■ To open the Web console on the voice server, double-click the Web icon on the Linux desktop.

NOTE: There is no indication from that the program is loading until it is finished. Wait several seconds before proceeding. If you click the icon repeatedly, you may lock the entire system.

■ To open the Web console from another workstation in the same network as the voice server, open a Web browser, select File> Open, enter the IP address of the voice server, then press ENTER.

3 In the User field, type a system manager ID.

■ If this is a new system, type $sandy.

■ If this is an existing system, type your personal ID.

4 In the Password field, type the appropriate security code.

■ If this is a new system, leave the Password field blank.

■ If this is an existing system, type your password.

5 Click “Login.”

To log off the voice messaging system

❚ Click “logoff” at the top right of any screen.

To log off the operating system

❚ Right-click anywhere on the desktop, then select Exit> Logout.


Setting up system security

To protect the system from unauthorized access, it is recommended that you complete these procedures immediately after you log on to the system for the first time.

WARNING! Failure to complete these procedures may result in unau-thorized access to the system and consequent loss of data.

Change the personal ID for the default system manager. Typically, per-sonal IDs are assigned according to a pattern (for example, 9 fol-lowed by the extension number). Choose a new personal ID for the default system manager that would be difficult for others to guess. To prevent anyone from accessing the system manager’s mailbox by phone, begin the personal ID with a special character that is not available on the phone keypad. For example, use $sandy.

For any system manager personal ID accessible by phone, set a security code. If a system manager personal ID can be entered by phone, set

a security code that would be difficult for others to guess. The security code should be a random sequence of 4 or more digits. This precaution is important to prevent unauthorized persons from guessing the security code, then modifying mailboxes and greetings by phone.

Set a default security code, and require that subscribers use their own security code. When used with a personal ID, a security code pro-

vides additional protection for a mailbox. A security code is set by phone, and is known only by the subscriber. When you set a default security code, the system requires subscribers to enter the code to enroll themselves on the system. You can also require that subscribers set their own code during the enrollment conversa-tion. This precaution helps ensure that unauthorized persons cannot access unused mailboxes before enrollment, and prevents subscribers from enrolling without setting a security code.

Limit the number of times a caller can enter an invalid system ID. This set-ting prevents unidentified callers from accessing the system and trying to guess a valid system ID. You can also set the action the voice messaging system takes when a caller exceeds the number of misdials allowed.


To change the personal ID for the default system manager

1 Go to Subscribers> Subscriber> Profile, then click the Find icon.

2 In the Find and Select Subscriber dialog box, select “Find by Name.”

3 Type * (asterisk) in the text box, then click “Find.”

4 Click the default system manager name.

5 In the “Personal ID” field type a new personal ID.

6 Click the icon to save.

To set a security code for a system manager with phone access

1 Call the system and enter the system manager personal ID.

2 Press 7 to access setup options.

3 Press 7 to access personal options.

4 Press 4 to change the security code.

5 Follow the instructions to change the code.

6 Press * * * (three asterisks) to exit the system, then replace the phone handset.

To set up a default security code

1 Go to Subscribers> Account Policy> Security Settings.

2 To require subscribers to set a security code, clear the “Permit blank password” checkbox.

3 To require a minimum number of characters in a security code, select “Minimum number of characters in password,” then enter the number in the text box.

4 In the “Default password for each new subscriber” field, type a different code. The code must be 3 to 10 digits in length.



To limit the number of times a caller can enter an invalid system ID

1 Go to System> Configuration> General.

2 In the “Maximum number of attempts to enter a personal ID” field, set the maximum number of times a caller can enter an invalid system ID.

3 In the “Maximum security code/password attempts” field, set the maximum number of times a subscriber can incorrectly enter a security code before having to re-enter a valid system ID.

4 In the “Callers entering a bad ID will be rerouted to” field, type the system ID a caller is transferred to when the caller enters the maximum number of invalid IDs.



Following recommended security practices

In addition to performing the procedures described in “Setting up sys-tem security” on page 9, follow these security recommendations on an ongoing basis.

WARNING! Failure to follow these recommendations may result in unauthorized access to the system and consequent loss of data.

Limit the number of system managers added to the system. System man-agers can change system screens, and can change mailboxes and greetings by phone. Only assign system manager status to sub-scribers who need it to perform system management tasks.

Delete any unused mailboxes on the system. When you add a range of mailboxes, add only the number of boxes you need. Immediately reassign or delete subscriber mailboxes when subscribers leave the organization. This precaution is particularly important if a subscriber is a system manager.

Create subscriber directory reports regularly. Check for any unused mail-boxes, and delete mailboxes as needed. Verify that the correct subscribers are assigned system manager status. Delete any unknown subscribers.

Create system usage and system log reports regularly. System usage and system log reports show patterns of voice messaging system activ-ity. Check the reports for unusual activity, particularly during late night or early morning hours. Check for calls that are unusually long in duration. Check the reports for activity by any system IDs you do not recognize.

Educate subscribers about the importance of following recommended security practices. Teach subscribers to avoid security codes that match

their birthday, child’s name, or social security number. Teach sub-scribers not to program a speed-dial key with their security code. Teach subscribers not to write down their security code or share the code with others. Distribute your organization’s security poli-cies in writing to all employees.

CHAPTER 2: SETTING UP A VOICEMATE 13

CHAPTER 2: Setting up a VoiceMate

VoiceMate overview.......................................................................14

Checking the expansion boards16Connecting peripheral devices and the

system key...................................................................................17

Setting up an external modem .......................................................18

Setting up the voice server for networking.......................................20


VoiceMate overview A VoiceMate is a fully tested and assembled voice messaging system. This chapter describes the steps for setting up a VoiceMate.

Checklist of componentsConfirm that you have all of the components required for the installa-tion. If you did not receive all of the VoiceMate components, call your sales representative.

❑ Computer

❑ Keyboard

❑ Mouse

❑ Monitor

❑ External modem

❑ Repartee LX compact disc

❑ Linux® software installation compact discs

❑ TeLANophy Application Resource compact disc

❑ Repartee LX documentation compact disc

❑ Documentation

❑ Voice board(s)

❑ System key

❑ Security Key File disk

❑ Antistatic wrist strap

❑ Any optional software and hardware packages purchased with the voice messaging system


VoiceMate setup stepsTo set up a VoiceMate, perform the following steps.

1 Check the expansion boards.Sometimes the boards become loose during shipping. See “Checking the expansion boards,” on page 16 to check that the boards are secure.

2 Connect peripheral devices and the system key.See “Connecting peripheral devices and the system key,” on page 17.

3 Set up external modem.See “Setting up an external modem,” on page 18.

4 If your computer uses TeLANophy®or a LAN connection, set up the network protocols.To connect the system to a network, see “Setting up the voice server for networking,” on page 20.

5 Set up the phone system integration.See “Integration overview,” on page 54.

6 Set up remote maintenance.See “Remote maintenance overview,” on page 68.

7 Configure the voice messaging system software.See the System Management Guide.

8 If your system includes TeLANophy, set it up.To set up TeLANophy on your voice messaging system, see “TeL-ANophy overview,” on page 78. To install TeLANophy on each workstation, see “TeLANophy workstation overview,” on page 84.

9 Back up the voice messaging system.See “Backing up the voice messaging data,” on page 116.


Checking the expansion boards

The boards required by the voice messaging system are already installed in the computer. The expansion boards may shift during shipping. Perform the following procedure to check that the boards are properly seated in their slots.

To check that expansion boards are properly seated

1 Turn off the computer and disconnect the computer from the power source.

2 Attach an antistatic wrist strap.

3 Remove the cover from the computer.

4 Press down firmly on each expansion board.

5 If the boards are secured to the backplate with screws, tighten the backplate screw on each expansion board.

If the boards are secured to the backplate with fastening brackets, confirm that each bracket is fastened.

6 Replace the computer cover.


Connecting peripheral devices and the system key

Use the illustration below to connect the peripheral devices and the system key to the computer.

An external modem is required. To set up the modem, see “Setting up an external modem,” on page 18.

Connect the power cords into a power strip or uninterruptible power supply (UPS).

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Connections for the Dell computer

A Computer

B External modem

C Mouse

D Keyboard

E System key

F Network connector

G Monitor


Setting up an external modem

An external modem is required for off-site remote maintenance of the voice messaging system. An external modem requires either a serial port or USB port connection. Refer to the illustrations below and per-form the following procedure to connect and set up the modem.

External serial modem backplate

A Connector for dedicated, single-line analog modem line (labeled “Telco”)

B Switch SW1

C Serial port connector

D Power connector

External USB modem backplate

A USB port connector

B Connector for dedicated, single-line analog modem line (labeled “Line”)

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A B C D

A B


To set up an external modem

1 Shut down and turn off the voice messaging system.

2 Set the switch SW1 as illustrated above.

3 Connect the modem to the voice server.

Serial modem Connect the COM1 serial port on the voice server to the serial port connector on the modem using the modem cable.

USB modem Connect a USB port on the voice server to the USB port connector on the modem using the USB cable.

4 Connect a phone line from a public phone line to the modem.

Serial modem Connect the phone line to the “Telco” phone jack on the modem.

USB Modem Connect the phone line to the “Line” phone jack on the modem.

5 If installing the serial modem, connect the modem power cord into a power strip or UPS and turn on the modem.

6 Turn on the voice messaging system.

7 Check the light-emitting diode (LED) display on the front of the modem. The LEDs labeled “CS” and “TR” are lit when the modem is receiving power, is connected to the voice messaging system, and the host software is running.

If only the “CS” LED is lit, the modem is receiving power, but is not connected to the computer, or the host software is not run-ning, or the host is not configured properly.


Setting up the voice server for networking

The information on the networking checklist is required to configure the voice server to connect to your network. Consult your network administrator and request the following information.

To set up networking

1 Fill out the networking checklist with the correct information for your network.

2 Insert the Repartee LX disc into the CD-ROM drive.

3 At the voice messaging computer, log on as root.

4 At the command prompt, type lxsetup then press ENTER. The Setup menu will appear.

5 On the Setup menu, select “Configure,” then press ENTER. The Settings menu will appear.

6 On the Settings menu, select “System Setup,” then press ENTER. The System Setup menu will appear.

IP address ______________________________________Subnet mask ____________________________________

Default gateway IP _______________________________

Host name _____________________________________TCP/IP domain name ____________________________

For Exchange/Groupwise/Lotus Notes:Path name: _____________________________________

IMAP server name: ______________________________IMAP server IP address:___________________________SMTP server IP address: __________________________

SMTP port: _____________________________________

Networking checklist

TCP/IP

E-mail integration


7 On the System Setup menu, select “Network Setup,” then press ENTER. The TCP/IP configuration screen will appear.

8 Enter the IP address, Netmask, Default gateway in the appropri-ate fields.

WARNING! Do not enter anything in the Primary nameserver field. Enabling nameserver functionality can cause signification degradation of system performance.

9 If the network uses DHCP, select the “Use dynamic IP configura-tion (BOOTP/DHCP)” check box.

10 Select “OK,” then press ENTER.

NOTE: The network settings you have just entered will not be dis-played on the network setup screen, although they have been saved on the system. If you need to confirm the settings, at the command prompt, type ifconfig then press ENTER. The current net-work settings will be displayed.

To change the host name

You must be logged on as either root or support to run this utility.




3 On the Settings menu, select “System Setup,” then press ENTER.

4 On the System setup menu, select “Set Hostname,” then press ENTER.

5 On the Configuration screen, select “Set Hostname,” then press ENTER.

6 Type the new host name and domain name.

For example, if the domain name of the site is “YourCom-pany.com,” and you wish to assign the host name “Vmail” to the computer, type vmail.yourcompany.com.


8 On the next screen, select “Cancel,” then press ENTER.

9 When prompted to save the changes, select “OK,” then press ENTER.

To set up e-mail integration

You must be logged on as either root or support to run this utility.



3 On the Settings menu, select “Email integration,” then press ENTER.

4 On the Email Settings menu, select “Edit configuration,” then press ENTER.

5 Enter the requested information. When finished, exit setup and restart the voice messaging system.


To test the LAN connection

NOTE: This procedure assumes you have already set up the voice mes-saging computer for networking. TeLANophy uses TCP port 1024. You need to know the TCP port to allow access through a firewall.

1 Use a network analyzer or a workstation that you know works properly with the network. Connect the unit to the LAN hookup with the network cable that the voice messaging computer will use.

2 Confirm that the network analyzer or workstation can communi-cate with the network through the connection.

3 After a successful test, disconnect the network cable from the analyzer or workstation.

To connect the computer to a LAN

❚ Connect the network cable to the network port on the back of the voice messaging computer.

CHAPTER 3: ASSEMBLING A KIT 25

CHAPTER 3: Assembling a kit

Kit assembly overview ...................................................................26

Preparing the computer .................................................................29

Connecting peripheral devices and the system key ..........................30


Kit assembly overview

A kit contains the voice messaging software, necessary boards, and system key. You must provide the computer. This chapter describes the steps for assembling a kit.

Checklist of componentsConfirm that you have all of the components required for the installa-tion. If you did not receive all of the kit components, call your sales representative.

❑ Repartee LX compact disc

❑ Linux® software installation compact discs

❑ TeLANophy Application Resource compact disc

❑ Repartee LX documentation compact disc

❑ Documentation

❑ Voice board(s)

❑ System key

❑ Security Key File disk

❑ Antistatic wrist strap

❑ Any optional software and hardware packages purchased with the voice messaging system

System requirements

System with 16 or fewer portsConfirm that the computer meets or exceeds the following require-ments.

❑ Pentium-III 500 MHz CPU

❑ 10 GB IDE hard disk

❑ 256 MB memory

❑ Linux compatible CD-ROM drive

❑ For TeLANophy or remote Web console, a Linux compatible net-work interface card or onboard NIC.

❑ Serial port COM1 for external modem

❑ Serial port COM2 for serial integration, if applicable


❑ Linux compatible OHCI/UHCI-based USB controller

❑ For remote-only Web interface, Linux compatible VGA. For local and remote Web interface, Linux compatible VESA 2.0 compliant video card or controller with at least 4 MB of video memory

❑ Pointing device

❑ PS/2 pointing device

❑ Floppy drive

System with more than 16 portsConfirm that the computer meets or exceeds the following require-ments.

❑ Pentium-class 1 GHz CPU

❑ 20 GB IDE hard disk

❑ 512 MB memory

❑ Linux compatible CD-ROM drive

❑ For TeLANophy or remote Web console, a Linux compatible net-work interface card or onboard NIC.

❑ Serial port COM1 for external modem

❑ Serial port COM2 for serial integration, if applicable

❑ Linux compatible OHCI/UHCI-based USB controller

❑ For remote-only Web interface, Linux compatible VGA. For local and remote Web interface, Linux compatible VESA 2.0 compliant video card or controller with at least 4 MB of video memory

❑ Pointing device

❑ Floppy drive

Depending on the number of voice ports, the number of subscribers, and the combination of options included in the voice messaging sys-tem, the computer may need more than the minimum computer pro-cessing unit (CPU) power and memory requirements. Call your sales representative for more information.


Kit setup stepsFollow these steps to assemble a kit:

1 Prepare the computer.See “Preparing the computer,” on page 29.

2 Install voice or fax boards.See “Installing voice or fax boards in a new system,” on page 51.

3 Connect peripheral devices and the system key.See “Connecting peripheral devices and the system key,” on page 30.

4 Install Linux and the voice messaging software.See “Configuring the computer BIOS,” on page 33 and “Installing the Linux operating system and Repartee LX,” on page 36.

5 Configure the voice messaging software.See “Configuring the voice messaging software,” on page 42.

6 Set up the phone system integration.See “Integration overview,” on page 54.

7 Set up remote maintenance.See “Remote maintenance overview,” on page 68.

8 Set up the voice messaging system application.See the System Management Guide.

9 Set up TeLANophy, if applicable.See “TeLANophy overview,” on page 78.

10 Back up the voice messaging system.See “Backing up the voice messaging data,” on page 116.


See also

Preparing the computer

Before you install the system key and the voice messaging software, complete the following networking and hardware checklists.

NOTE: You can configure the voice messaging computer for networking as part of the software installation process or at a later time. See “Con-figuring the voice messaging software,” on page 42 for instructions. To connect the voice messaging computer to the network after configura-tion is complete, see “To connect the computer to a LAN,” on page 23.

Installing expansion boards .........49

IP address ______________________________________Subnet mask ____________________________________Default gateway IP _______________________________

Host name _____________________________________TCP/IP domain name ____________________________

For Exchange/Groupwise/Lotus Notes:Path name: _____________________________________IMAP server name: ______________________________

IMAP server IP address:___________________________SMTP server IP address: __________________________SMTP port: _____________________________________

Networking checklist

TCP/IP

E-mail integration

❏ PS/2 _______________________________________

❏ Serial ______________________________________

❏ Other ______________________________________

COM port (COM1 recommended) __________________IRQ (hardware interrupt) level _____________________

Number of ports ____________Number of boards___________

Hardware checklist Boards

Mouse

Type(s)

_____________________________________________

ID No./IRQ level

_____________________________________________

Slot

_____________________________________________


Connecting peripheral devices and the system key

After you have selected a site for the computer and checked that you have all of the components, connect the peripheral devices and the system key to the computer by as shown in the following illustration. Connect the power cords into a power strip or uninterruptible power supply (UPS). An external modem is required for off-site remote main-tenance of the voice messaging system.

Connections for a Dell computer

�A Computer

B External modem (connect to serial port COM1)

C Mouse

D Keyboard

E System key

F Network connection

G Monitor

CHAPTER 4: INSTALLING SOFTWARE 31

CHAPTER 4: Installing software

Software installation overview........................................................32

Configuring the computer BIOS ......................................................33

Installing the Linux operating system and Repartee LX.....................36

Configuring the voice messaging software.......................................42

Using the Repartee LX management software .................................47

Removing the voice messaging software.........................................48


Software installation overview

If you are installing a kit rather than a VoiceMate, perform the follow-ing steps to install the software on the voice server.

Installation steps1 Configure the computer BIOS.

See “Configuring the computer BIOS,” on page 33.

2 Install Linux and the voice messaging software.See “Installing the Linux operating system and Repartee LX,” on page 36.

3 Configure the voice messaging software.See “Configuring the voice messaging software,” on page 42.

4 Make a backup of the voice messaging system.See “Backing up the voice messaging data,” on page 116.


Configuring the computer BIOS

The Linux installation process requires the system to boot from the CD-ROM drive. Before installing or reinstalling the Linux operating system, you must configure the computer’s BIOS settings to enable booting from the CD-ROM drive.

Kit systemsBefore installing Linux on the computer, confirm that the BIOS has been configured as follows. See the manufacturer documentation for instructions to set the BIOS.

■ The computer must be configured to boot from the CD-ROM drive.

■ ACPI functions, including low power mode, must be disabled.

■ Integrated or on-board infrared (IR) devices or modem must be disabled.

VoiceMate systemsBefore reinstalling Linux on a VoiceMate, confirm that the BIOS is properly configured.

To configure the VMX Rev. 2 VoiceMate BIOS

1 Turn on the computer.

2 When the message “Press DEL for setup” appears on the screen, press the DEL or DELETE key.

3 On the main BIOS menu, select “Integrated Devices,” then press ENTER.

4 Confirm that “USB Controller” is set to “Enabled,” then press ESC.

5 Select “PNP/PCI Configuration,” then press ENTER.

6 Set “Resources Controlled by” to “Manual.”

7 Set “Reset Configuration Data” to “Enabled.”

8 Confirm that “First Boot Device” is set to “CD-ROM.”

9 Set “IRQ5” to “Legacy ISA.”

10 Press ESC to return to the Main BIOS menu.

11 Select “Power Management Setup,” then press ENTER.

12 Set “ACPI function” to “Disabled.”


13 Set “State After Power Failure” to “On.”

14 Press F10 to exit BIOS, then press Y to confirm and save the con-figuration.


To configure the Dell VoiceMate BIOS

WARNING! Do not use these settings for the rack-mounted Dell Voice-Mate.

1 Turn on the computer.

2 When the message “Press F2 for setup” appears on the screen, press the F2 key.

3 Select “Boot sequence,” then press ENTER.

4 Set the first boot device to “CD-ROM.”

5 On the Main BIOS menu, select “Integrated Devices,” then press ENTER.

6 Set “Sound” to “On.”

7 Set “Network interface controller” to “On.”

8 Set “USB Controller” to “On.”

9 Set “Serial Port 1” to “COM1.”

10 Set “Serial Port 2” to “COM2.”

11 Set “Onboard Video Buffer” to “8 MB.”


13 Select “Power Management,” then press ENTER.

14 Set “Suspend Mode” to “S1.”

15 Set “AC Power Recovery” to “Last.”

16 Set “Low Power Mode” to “Disabled.”


18 Select “System Security,” then press ENTER.

19 Set “Password Status” to “Locked.”

20 Set “Chassis Intrusion” to “Enabled.”


22 Set “IDE Hard Drive Acoustics Mode” to “Performance.”

23 Press ESC to exit BIOS, then press Y to confirm and save the configuration.


Installing the Linux operating system and Repartee LX

Use the following procedure to install the Linux operating system and voice messaging software on a new system or to reinstall on an existing system. These procedures take 15 minutes or longer to perform. You will need the following:

■ Linux Disc 1

■ Linux Disc 2

■ Repartee LX software installation disc

■ A completed Networking checklist if the system will be connected to a network.

To install the Linux operating system and Repartee LX

NOTE: The computer must be configured to boot from the CD-ROM drive to perform this procedure.

1 Insert Linux Disc 1 into the CD-ROM drive.

2 Restart the computer. The Linux Welcome screen will appear.

3 Do one of the following:

■ Type 1 to erase all data on the hard disk and install Linux on an IDE hard disk.

■ Type 1scsi to erase all data on the hard disk and install Linux on a SCSI hard disk.

■ Type 1sata to erase all data on the hard disk and install Linux on a SATA hard disk.

■ Type 2 to erase all data except the contents of the backup partition and install Linux on an IDE hard disk.

Welcome to Linux OS 7.2 (Q020)! To begin installation: - type <1> for IDE drive, <1scsi> for SCSI drive or <1sata> for SATA drive followed by <ENTER> for a new install (all partitions will be re-created and all data on the harddrive will be lost) - type <2> for IDE drive, <2scsi> for SCSI drive or <2sata> for SATA drive followed by <ENTER> for a reinstall (all partitions will be formatted and the existing data will be lost, except the /backup partition) WARNING: The installation is done on the primary master IDE harddrive (/dev/hda), first SCSI harddrive (/dev/sda) or first SATA harddrive (/dev/hdc), respectively


■ Type 2scsi to erase all data except the contents of the backup partition and install Linux on a SCSI hard disk.

■ Type 2sata to erase all data except the contents of the backup partition and install Linux on a SATA hard disk.

4 Press ENTER. The operating system will begin installing automat-ically. Follow the instructions on screen.

5 When prompted, insert the Linux Disc 2, select “OK,” then press ENTER. Follow the instructions on screen.

6 When installation is complete, the Linux Disc 2 will eject and the computer will reboot automatically.

7 Insert the Repartee LX compact disc into the CD-ROM drive.

8 At the login prompt, type root then press ENTER.

9 When prompted for the password, type voicemail then press ENTER.

If you typed the password correctly, the installer will start auto-matically. If you typed the password incorrectly, an error message will be displayed and a new login prompt will be displayed. Return to step 8.

10 When prompted, insert the Security Key File disk into the disk drive, then press ENTER. The Setup type dialog box will appear.

11 Select “Yes,” then press ENTER. The key confirmation screen will appear.

Welcome to Repartee LX 8.1

Would you like to install Repartee LX 8.1?------------------------------------------

< Yes > < No >

Check that:

- the security key is attached to the USB port. - the key data floppy disc is in the floppy drive.

When ready, hit <OK> to continue.


12 Confirm that the security key is attached to a USB port and that the Security Key File disk is in the disk drive. Select “OK,” then press ENTER. The key information screen will appear.

13 Confirm that the number of ports, optional feature packages, and licenses displayed are correct. Select “OK,” then press ENTER.

14 The installer will display a list of languages. Select the languages you want to install, select “OK,” then press ENTER.

NOTE: If you select more languages than you have purchased, an error message will appear and ask you to select the correct number.

15 When prompted to select the default language, choose the desired language, select “OK,” then press ENTER.

16 If the Hospitality feature package is included, you will next be asked to select the Hospitality language. Choose one language, select “OK,” then press ENTER.

17 If the E-mail feature package is included, you will be prompted to configure the E-mail package. Select “OK,” then press ENTER.

If the system will not use E-mail integration, skip to step 41.

18 On the E-mail Integration Settings menu, select “New server,” then press ENTER.

19 On the Server Configuration screen, use the UP or DOWN arrow keys to select “Post Office.”

NOTE: More options are available on this screen than can be dis-played. If you can not see the desired option, use the DOWN arrow to scroll down, or the UP arrow to scroll up to more options.

20 Use the RIGHT arrow key to select “Change,” then press ENTER.

S/N: 0000000000 Version: 8.1

Voice ports: 4 ViewCall: 5 System languages: 1 ViewMail: 5 Hospitality languages: 0 View Fax: 0

PBX integration: NO Fax: NO Email integration: NO Live record: NO TTS: 0 Pulse detect: NO PlusNet: NO Remote management: YES AMIS: NO Remote access: YES PMS: NO Graphical mode: YES_______________________________________________________________

<OK>


21 Type the server name in the “Post Office” field, then press ENTER. The Server Configuration screen will appear.

22 Use the UP or DOWN arrow keys to select “Internet Domain.”


24 Type the domain name in the “Internet Domain” field. For exam-ple, if the e-mail addresses at the site are in the form “[email protected],” then “yourcompany.com” is the domain name. In this case you would type yourcom-pany.com.

Press ENTER. The Server Configuration screen will appear.

25 Use the UP or DOWN arrow keys to select “SMTP IP.”


27 Type the IP address of the SMTP e-mail server into the “SMTP IP” field, then press ENTER. The Server Configuration screen will appear.

28 Use the UP or DOWN arrow keys to select “SMTP Port.”


30 Type the port number to use for SMTP. If you are not certain, try 143.


31 Use the UP or DOWN arrow keys to select “IMAP IP.”


33 Type the IP address of the IMAP e-mail server in the “IMAP IP” field, then press ENTER. The Server Configuration screen will appear.

34 Use the UP or DOWN arrow keys to select “IMAP Port.”


36 Type the port number to use for e-mail. The default SMTP port on an e-mail server is 25.


37 Use the RIGHT arrow key to select “OK,” then press ENTER. The E-mail Integration Settings menu will appear.

38 Select “Edit Configuration,” then press ENTER.


39 Confirm that the following information appears correctly. Change any fields that are incorrect.

■ The domain name must be the same name as entered in step step 24.

■ The path must be “Exchange” regardless of which type of e-mail system being used. Do not change the path.

■ The port number to use for SMTP must be the same number as entered in step step 30.

■ The port number to use for e-mail must be the same number as entered in step step 36.

40 After configuring all e-mail options, select “Back,” then press ENTER.

41 If the Property Management System feature package is included, you will next be prompted to configure PMS. Select “OK,” then press ENTER.

If the system will not use PMS, skip to step 48.

42 Follow the instructions on-screen to configure PMS. Press ENTER when finished.

43 When prompted to reboot, remove the Repartee LX compact disc and the Security Key File disk from their drives. Press ENTER.

44 When prompted to select the interface mode, do one of the fol-lowing:

■ To use the graphical user interface (GUI), select “Graphical mode,” then press ENTER.

■ To use the text user interface, select “Text mode,” then press ENTER.

45 If Dialogic digital boards are detected, the installer will prompt you to select the phone system. Choose your phone system from the list, select “OK,” then press ENTER.

46 When prompted to log on to the system, in the “Login” field, type root then in the “Password” field, type voicemail then press ENTER.

NOTE: The software will not display any characters when you type in the password field.


The Linux operating system and voice messaging software are now installed. The voice messaging software must be configured next. See “To configure the voice messaging software,” on page 42.

NOTE: After installation is complete, the boot sequence in the BIOS must be configured to boot from the hard disk first.


TIP

Configuring the voice messaging software

Use the following procedures to configure the voice messaging soft-ware on a new system or to change the system configuration of an existing system.

To configure the voice messaging software

1 If you have just completed the voice messaging software installa-tion, skip to step 3.

If you need to change the configuration of a previously installed system, shut down the voice messaging software.

2 At the Linux desktop, right-click at any location to display the Options menu. Go to Applications> Repartee LX> Configure. The Setup menu will appear.

You can also access the Configuration menu from the text user interface. Press ESC then Y to exit the voice messaging software. At the command prompt, Log on as root. Type lxsetup then press ENTER. The Setup menu will appear.

3 Select “Configure,” then press ENTER. The Configuration menu will appear.

4 Select “Security Settings,” then press ENTER. The Security Set-tings menu will appear.

From this menu you can configure all the system security fea-tures. Select the desired options:

1 Default Security Code2 Minimum password length3 Set administrator password4 Set remote access password


Default security code Select this option to set the default security code which the system will assign whenever a new subscriber is added.

Minimum password length Select this option to specify the mini-mum length for security codes.

Set Administrator Password Select this option to change the Linux root password. Change the root password from the default (“voicemail”) to protect the system from unauthorized access.

Set Remote Access Password Select this option to change the remote access (support) password. Change the support pass-word from the default (“voice”) to protect the system from unauthorized access.

After configuring all the security options, select “Back,” then press ENTER. The Configuration menu will appear.

5 If the system is to be connected to a network, select “System Setup,” then press ENTER. The System Setup menu will appear.

From this menu you can configure the networking and hardware peripheral settings:

Set Hostname Select this option to configure the host name for networking. In the “Host name + domain” field, type the new host name and domain name. For example, if the domain name of the site is “YourCompany.com,” and you wish to assign the computer the host name “Vmail,” type vmail.yourcompany.com.

Network Setup Select this option to configure the system IP address, Netmask, Default gateway, and whether the network uses DHCP.

1. Set Hostname2. Network Setup3. PBX Integration


PBX Integration Select this option to configure the digital integra-tion and select the correct firmware for the digital voice boards. This option will appear on the menu only if digital Dialogic voice boards are detected in the system.

After configuring all the system options, select “Back,” then press ENTER. The Configuration menu will appear.

6 If you need to reconfigure e-mail integration, select “Email Inte-gration,” then press ENTER.

If the system will not use e-mail integration, skip to step 31.

7 On the E-mail Integration Settings menu, select “New server,” then press ENTER.

8 On the Server Configuration screen, use the UP or DOWN arrow keys to select “Post Office.”


10 Type the server name in the “Post Office” field, then press ENTER. The Server Configuration screen will appear.

11 Use the UP or DOWN arrow keys to select “Internet Domain.”


13 Type the domain name in the “Internet Domain” field. For exam-ple, if the e-mail addresses at the site are in the form “[email protected],” then “yourcompany.com” is the domain name. In this case you would type yourcom-pany.com.

14 Press ENTER. The Server Configuration screen will appear.

15 Use the UP or DOWN arrow keys to select “SMTP IP.”


17 Type the IP address of the SMTP e-mail server in the “SMTP IP” field, then press ENTER. The Server Configuration screen will appear.

18 Use the UP or DOWN arrow keys to select “SMTP Port.”


20 Type the port number to use for SMTP. If you are not certain, try 143.


21 Use the UP or DOWN arrow keys to select “IMAP IP.”



23 Type the IP address of the IMAP e-mail server in the “IMAP IP” field, then press ENTER. The Server Configuration screen will appear.

24 Use the UP or DOWN arrow keys to select “IMAP Port.”


26 Type the port number to use for e-mail. If you are not certain, try 25.


27 Use the RIGHT arrow key to select “OK,” then press ENTER. The E-mail Integration Settings menu will appear.

28 Select “Edit Configuration,” then press ENTER.

29 Confirm that the following information appears correctly. Change any fields that are incorrect.

■ The domain name must be the same name as entered in step 13.

■ The path must be “Exchange” regardless of which type of e-mail system being used. Do not change the path.

■ The port number to use for SMTP must be the same number as entered in step 20.

■ The port number to use for e-mail must be the same number as entered in step 26.

30 After configuring all e-mail options, select “Back,” then press ENTER.

31 If you need to reconfigure the Hospitality feature package, select “Hospitality,” then press enter.

If the site will not use the Hospitality feature package, skip to step 36.

32 On the Hospitality Settings menu, select “Edit Languages,” then press ENTER.

33 Select one of the languages from the list, then press ENTER.

34 If the site will use the Property Management System integration, select “Set PMS,” then press enter.

35 Follow the instructions on-screen to configure PMS. Press ENTER when finished.


36 To change the language settings, select “Edit Languages,” then press ENTER.

37 The setup program will display the number of languages pur-chased, and will offer a list of languages to select from. Select the language(s) you wish to use. Press ENTER.

38 The setup program will prompt you to confirm or select the default system language. If only one language was selected in step 37, that language will be displayed. Press ENTER to confirm.

39 If more than one language was selected in step 37, select one from the list, then press ENTER.

40 The system configuration is now complete. Select “Exit,” then press ENTER.

41 The setup program will prompt you to reboot the system. Remove all removable discs from their drives, select “Yes,” then press ENTER. The system will reboot.


Using the Repartee LX management software

The Repartee LX management software is a menu-driven utility intended to assist in troubleshooting. The management software is automatically installed during system setup.

To run the management software

1 Log on as support. The Management screen will appear.

2 Select “VoiceMail Console” to see the Repartee LX Banner Screen. To return to the Management screen from the Repartee LX con-sole, press CTRL+\, then press D.

3 Select “Command Line Interface” to see a command prompt. This command line is the /bin/bash shell. The voice messaging soft-ware continues to run in the background while you are in the shell. To return to the Management screen from the shell, type exit then press ENTER.

4 Select “Monitor RepLog” to see the call report log. As calls are answered, transferred, and messages are taken, the report log is updated on-screen in real time. To return to the Management screen, press ENTER.

5 Select “Disconnect” to terminate the management session. The voice messaging software will continue to run even when the management software is terminated.


Removing the voice messaging software

To completely remove the voice messaging software from the hard disk, perform the following procedure.

To remove the voice messaging software

WARNING! This procedure will permanently erase all messages, greet-ings, custom prompts, subscribers and other information. Before removing the software, confirm that you have a recent backup of the system saved at a separate location.

1 On the Linux desktop, right-click at any location to display the Options menu.

2 From the Options menu, select Applications> Repartee LX> Con-figure. The Configuration menu appears.

3 Select “Uninstall.”

4 Follow the on-screen instructions.

CHAPTER 5: INSTALLING EXPANSION BOARDS 49

CHAPTER 5: Installing expansion boards

Expansion board overview..............................................................50

Installing voice or fax boards in a new system.................................51

Adding or replacing voice or fax boards ...........................................52


Expansion board overview

Expansion boards are circuit boards that are installed in the voice messaging computer and provide additional functionality for the computer. You can add more voice boards to increase the number of voice ports in an existing system.

This chapter provides instructions for installing voice and fax boards.

CHAPTER 5: INSTALLING EXPANSION BOARDS 51

Installing voice or fax boards in a new system

Perform the following procedure to install a board as part of a new sys-tem installation. If replacing an old board or adding a board to an existing system, see “Adding or replacing voice or fax boards,” on page 52.

To install a board in a new system

1 Shut down the operating system, turn off the computer, then dis-connect the computer from the power source.


3 Remove the computer cover and, if necessary, the expansion cage.

4 Perform the applicable procedures to set the switches and jump-ers on the board. See “Expansion board settings and connec-tions” on page 141.

5 Select an expansion slot for the board. See “Choosing slots for expansion boards” on page 142.

6 Insert the board firmly into the slot.

7 Secure the backplate to the computer chassis as directed by the computer manufacturer.

8 If installing additional boards, repeat steps 4 through 7 for each board.

9 Replace the expansion cage, if necessary, and the computer cover.

10 Reconnect the power cord and restart the computer.


Adding or replacing voice or fax boards

Perform the following procedure to add or replace a voice or fax board in an existing system.

To add or replace a voice or fax board in an existing system

1 Turn off the voice messaging computer and disconnect the com-puter from the power source.


3 Remove the computer cover.


If you are adding a voice or fax board: Perform the applicable proce-dures to set the switches and jumpers on the board that you are installing. See “Expansion board settings and connections” on page 141.

If you are replacing a voice or fax board: Remove the board that is being replaced. Set the jumpers on the replacement board exactly the same as the board being replaced.

5 Insert the new board firmly into the slot.

6 Secure the backplate to the computer chassis as directed by the computer manufacturer.

7 If installing additional boards, repeat steps 4 through 6 to install the next expansion board.

If you have no other expansion boards to install,

8 Replace the computer cover.

9 Reconnect the power cord and restart the computer.

CHAPTER 6: SETTING UP THE PHONE SYSTEM INTEGRATION 53

CHAPTER 6: Setting up the phone system integration

Integration overview ......................................................................54

Setting up the phone system .........................................................55

Testing the extensions ..................................................................58

Connecting the phone system to Repartee LX .................................56

Selecting the phone system integration ..........................................57

Testing the extensions ..................................................................58

Using GTDetect.............................................................................60

Choosing a call transfer type..........................................................61

Redirecting extension numbers ......................................................65


Integration overview

This chapter describes the steps required to set up the phone system and the voice messaging system for the integration. Details of the inte-gration can vary, depending on the particular phone system you are using. This chapter is intended to be used in conjunction with the phone system documentation. Some phone systems require addi-tional system programing, hardware, or configuration. If your phone system has a chapter in the Integration Guide, follow the instructions in the Integration Guide.

If the phone system provides caller ID information, the voice messag-ing system is set up to automatically use and display an external caller’s number in TeLANophy programs.

Integration setup steps1 Set up the phone system for the integration.

Extensions must be installed and set up for each voice messaging port. Hunt groups, trunk routing, and call overflow must be pro-grammed so that the proper calls will be routed to the voice mes-saging system. See “Setting up the phone system” on page 55.

2 Test the voice messaging system extensions for the inte-gration.Confirm that the voice messaging extensions are configured properly to integrate with the voice server. See “Testing the exten-sions” on page 58.

3 Connect the phone system to the voice messaging com-puter.Connect each voice messaging port to the appropriate extension. See “Connecting the phone system to Repartee LX” on page 56.

4 Learn the phone system tones.The system tones may vary from one phone system to another. Use the GTDetect utility to configure the voice server to recognize the specific system tones. See “Using GTDetect” on page 60.

5 Configure the integration.Additional voice messaging system features, such as easy mes-sage access, identified subscriber messaging, and trunk mapping for transaction boxes, are set up on the Web console screens. See the System Management Guide.


Setting up the phone system

Before connecting the voice messaging computer to the phone sys-tem, perform the following steps to set up the phone system for the integration. The following is a generic description of the steps required to set up the phone system. The details will vary depending on your particular phone system. For detailed phone system procedures, refer to the manufacturer documentation.

Phone system setup steps1 Set up the system to detect hardware.

The phone system must detect the boards and other special phone system hardware that you have added or enabled.

2 Assign the extension numbers and hunt groups.

■ Assign the extension numbers that the phone system will use to access the voice messaging system.

■ Set up the hunting order for the extensions (for example, port 1 to port 2). Some phone systems do not have hunt groups. You can simulate a hunt group by forwarding each voice messaging sys-tem extension to the next extension when the extension is busy.

If the phone system supports hunt group access codes, assign a hunt group access code for the voice messaging system. This code is the number that subscribers dial internally to connect to the voice messaging system.

3 Set up trunk routing.Set up which trunks (if any) will route to the voice messaging sys-tem. If you are using pooled ringing, route all trunks to all voice messaging ports. On some integrations, you can also map trunks to a specified transaction box in the voice messaging system.

4 Set up call overflow.

■ Set up the phone system to handle calls when all voice messag-ing ports are busy or unanswered. Overflow calls can be han-dled in one of three ways: they can be forwarded to an operator, they can get a busy signal, or they can continue to get a ring sig-nal until a port becomes available.

■ Program all lines that the voice messaging system will answer to ring all of the system ports. When the voice messaging sys-tem answers a call, the phone system stops ringing the other ports.

TIPIf the phone system does not hunt and does not allow forwarding of exten-sions, the voice messaging system can use pooled ringing. On the Administra-tion console, go to System> Ports. Type 0 (zero) in the “Rings to answer” field of each port.


Connecting the phone system to Repartee LX

After you have set up the phone system and tested the extensions, connect the phone system to the voice messaging computer.

Refer to Chapter 5, "Installing expansion boards" on page 49, for the port numbers and type of connector on the voice and fax board back-plates.

To connect the phone system to the voice messaging computer

❚ Connect the appropriate phone system cable to a connector on the voice board backplate.


Selecting the phone system integration

The voice messaging system includes a phone system setup library which contains predefined parameters for integrating the voice mes-saging system with most phone systems. A default phone system inte-gration is also available.

When you first set up the voice messaging system, use the following procedure to select your phone system.

To select your phone system

1 Go to System> Switch> Switch Information.

2 From the “Switch” drop-down list, select your phone system inte-gration.

3 Click the icon to save. The phone system parameters will be displayed in the “Default Parameters” field.

4 Restart the voice messaging system for the new configuration to take effect.


Testing the extensions

Test each extension to confirm that the phone system is programmed correctly.

Test requirements■ A standard analog phone set with a ringer to use as a test set. If the

voice messaging system uses feature phone sets, use a feature set for the tests.

■ If the boards use RJ-14 connectors with two extensions per connec-tor, use a line splitter to separate the two extensions.

Test steps1 Connect the phone system to the test phone set using a

line designated as a voice messaging system extension.

2 Confirm that the phone system identifies DTMF dialing through the test extension.Dial a station phone from the test phone. The station phone should ring.

3 Confirm that the phone system transmits DTMF tones to the test extension.If you are using digital phones, skip this step. Otherwise, dial a station phone from the test phone. Have someone answer the station phone and enter a digit. You should hear the tone on the test phone. Repeat this test for each type of station connected to the phone system (for example, analog, feature set, or operator).

4 Confirm that the test phone can access outside lines.Dial a number outside of the phone system from the test phone. The technician should reach this number.

5 Confirm that the phone system generates rings on the test extension.From a station phone, dial the test phone extension. The test phone should ring.

6 Confirm that trunk routing is set up correctly for exten-sions that answer trunk calls.From a line outside the phone system, dial the number desig-nated for the voice messaging system. Answer the test phone, perform a hookflash (timed break recall), then dial a station phone. Listen for ringing, then hangup the test phone. The call should be transferred to the station that was dialed.


7 Check that trunk routing is set up correctly for extensions that only answer calls from stations (for phone systems that support trunk routing).Dial the test phone extension from a station phone. Answer the test phone, perform a hookflash (timed break recall), then dial a station phone. Listen for ringing, then hangup the test phone. The call should be transferred to the station that was dialed.


Using GTDetect The GTDetect utility is used to learn the phone system tones. The GTDetect utility also detects the voice boards and checks the status of each port on each board. GTDetect is installed automatically with the voice messaging software. GTDetect only runs when the voice messag-ing software has been shut down. At least two of the voice ports must be connected for GTDetect to function.

To run GTDetect

1 Shut down the voice messaging software. Do the following:

■ On the Administration console, go to Server Control.

■ Click “Stop.”

2 Log on as support.

3 On the Management menu, select “Command Line Interface.”

4 Type gtdetect then press ENTER.

5 Select the appropriate option:

Automatic GTDetect will dial between two voice ports to test the busy, reorder, and dial tones from the phone system. The fre-quency, cadence, and length of each tone is saved in the gtd.ini file.

Manual Follow the on-screen instructions to test the busy, reor-der, and dial tones from the phone system. The frequency, cadence, and length of each tone is then saved in the gtd.ini file.

NOTE: To perform the manual procedure, you will need an exten-sion within reach of the voice messaging computer, to call one of the voice ports.

6 When the test is complete, restart the voice messaging software. Do the following:

■ On the Administration console, go to Server Control.

■ Click “Restart.” The system will automatically use the new tone information.

TIPIf the phone system does not hunt and does not allow forwarding of exten-sions, the voice messaging system can use pooled ringing. On the Administra-tion console, go to System> Ports. Type 0 (zero) in the “Rings to answer” field of each port.


Choosing a call transfer type

After setting up Repartee LX, determine which call forwarding and call transfer settings you want and perform the appropriate procedure.

How to determine call transfer settingsCall forwarding on the phone system and call transfer on the voice messaging system must be set up to work together and to avoid over-lapping features. Otherwise, conflicts can occur.

The table below shows the phone system and voice messaging system capabilities, and the features not supported for each call transfer type. Use the table to choose the features you want. Ensure that the associ-ated unsupported features are not required by the subscribers. Then perform the specified procedure to set up call forwarding on the phone system and call transfer on the voice messaging system. The specified procedures begin on the next page.

Phone system settings

If you want to… …and do not need… …then perform…

Enable the voice messaging sys-tem to handle calls quickly by using the phone system’s call for-warding capabilities.

The voice messaging system’s:

Call holding

Call transfer or screening options

Message delivery to an extension (avail-able if call forwarding-busy and call forwarding-all calls are disabled)

The procedure “To set up release transfers.”

Use one or more of the following voice messaging system options:

Call holding

Call transfer or screening options

Message delivery to an extension

The phone system’s:

Call forwarding-busy

Call forwarding-all calls

The procedure “To use an await answer transfer type.”

Use one or both of the following voice messaging system options, or if your phone system does not support call forwarding-busy:

Call holding

Message delivery to an extension

The voice messaging system’s call trans-fer or screening options and the phone system’s:

Call forwarding-busy

Call forwarding-all calls

The procedure “To set up wait for ringback transfers.”


Setting up release transfersYou can set the transfer type on the voice messaging system’s default subscriber template. The call transfer type will be set for each new subscriber added to the system.

If subscribers are already enrolled in the voice messaging system and their settings conflict with the chosen transfer type, change the call transfer setting on each existing subscriber’s page in the subscriber directory.

In addition, you can set the transfer type for the operator box, any transaction box, or any voice detect box. For details, see the System Management Guide.

To set up the release transfer type

1 On the phone system, set subscriber extensions to forward all calls to the voice messaging system when the called extension is busy or is not answered, as necessary.

2 On the voice messaging system, on the default subscriber tem-plate, set the call transfer type to “Release.”

3 For each existing subscriber or box, set the call transfer type to “Release.”


Setting up await answer transfersYou can set the transfer type on the voice messaging system’s default subscriber template . The call transfer type will be set for each new subscriber added to the system. If subscribers are already enrolled in the voice messaging system and their settings conflict with the chosen transfer type, change the call transfer setting on each existing sub-scriber’s Call Transfer tab.

In addition, you can set the transfer type for the operator box, any transaction box, or any voice detect box. For details, see the System Management Guide.

To set up the await answer transfer type

1 On the phone system, set subscriber extensions to forward unan-swered calls to Repartee LX.

2 Set the number of rings the phone system allows before forward-ing calls to at least “5.”

3 Confirm that the call forward settings are disabled for all calls and busy calls.

4 On Repartee LX, on the default subscriber template, set the call transfer type to “Await answer.”

5 In the Transfer section, set “Rings” to two rings fewer than the number of rings programmed on the phone system for forward-ing unanswered calls. A minimum of three rings is recom-mended.

For example, if “Rings” is set to “3,” then the phone system must be set to at least five rings.

NOTE: Setting the “Rings” option as described in this step prevents the phone system from forwarding the call back to the voice mes-saging system.

6 For each existing subscriber or box, set the call transfer type to “Await answer.” For each existing subscriber or box, set the “Rings” to two rings fewer than the number of rings programmed on the phone system for forwarding unanswered calls. A miniu-mum of three rings is recommended.


Setting up wait for ringback transfersThis procedure sets up the transfer type in the voice messaging sys-tem’s default subscriber settings screen, which affects only future sub-scribers. If subscribers are already enrolled in the voice messaging system and their settings conflict with the chosen transfer type, change their settings in the Subscriber directory.

To set up the wait for ringback transfer type

1 On the phone system, set subscriber extensions to forward unan-swered calls to Repartee.

2 Set the number of rings the phone system allows before forward-ing calls to at least “5.”

3 Confirm that the call forward settings are disabled for all calls and busy calls.

4 On Repartee LX, on the default subscriber template, set the call transfer type to “Wait for ringback.”

5 In the Transfer section, set “Rings” to two rings fewer than the number of rings programmed on the phone system for forward-ing unanswered calls. A minimum of three rings is recom-mended.

For example, if “Rings” is set to “3,” then the phone system must be set to at least five rings.

NOTE: Setting the “Rings” option as described in this step prevents the phone system from forwarding the call back to the voice mes-saging system.

6 For each existing subscriber or box, set the call transfer type to “Wait for ringback.” For each existing subscriber or box, set the “Rings” to two rings fewer than the number of rings programmed on the phone system for forwarding unanswered calls. A miniu-mum of three rings is recommended.


Redirecting extension numbers

The voice messaging system can redirect both calling and called num-bers on a systemwide basis. Calling numbers are extension numbers from which a call originates. Called numbers are extension numbers at which a call is received. The following table shows several examples of how to use this redirect feature.

When a live record conversation is initiated from a redirected exten-sion, the system sends the recorded conversation to the mailbox of the called extension, rather than the redirected extension

How to use the redirect featureBy redirecting extensions you can:

■ Retrieve your mail messages from multiple extensions, such as your primary phone and wireless headset.

■ Forward calls to your mailbox when any of your extensions are busy or unanswered.

■ Send, forward, and respond to voice messages from any exten-sion. For example, when you forward a voice message from any extension in your hotel room, the person receiving the forwarded call hears your room number before they hear the message.

■ Retrieve voice messages from any extension in your hotel room. When one extension in your hotel room is busy, you can use another extension to retrieve, send, forward, and respond to voice messages.

To redirect extension numbers

1 Shut down the voice messaging software.

2 Using the mcedit text editor, open the cps.ini file located in the opt/vmail directory.

3 Position the cursor at the end of the [ExtensionRemap] line and press ENTER to begin a new line.

If your cps.ini file does not have the [ExtensionRemap] line, type it at the end of the file.


4 Using the syntax symbols and examples on page 66, type each redirect command on an individual line. Do not put spaces between digits or before or after the equal sign. When typing redi-rect commands for called numbers, do not insert a symbol at the beginning of the line. When typing wildcards (*), include at least one digit on each side of the equation. (For example, type A7*=1* instead of A7*=*.)

5 Save and close the cps.ini file.

6 Restart the voice messaging system.

Syntax symbols

Symbol Type in as Represents

A First character on the line Calling and called numbers

C First character on the line Calling numbers

? One-to-one correspondence on both sides of the equal sign

One digit wildcard

* One-to-one correspondence on both sides of the equal sign

Wildcard of one or more digits

[+n] or [–n] Last characters on the line Adding n to the preceding asterisk wildcard or subtracting n from the preceding asterisk wildcard

A540=6724 Calling and called number “540” is redirected to “6724.”

Extension “540” is redirected to “6724.”

A5?00=6?00 Calling and called numbers that begin with “5” and end with “00” now begin with “6.”

Extension “5300” is redirected to “6300.”

9*1=9*2 Called numbers that end with “1” now end with “2.”

Called extension “971” is redirected to “972.”

C2*=7*[+20] Calling numbers that begin with “2” now begin with “7” and 20 is added to the wildcard.

Calling extension “235” is redirected to “755” and “295” is redirected to “7115.”

3*=3*[–10] Called numbers that begin with “3” have 10 subtracted from the wild-card part of the number.

Called extension “321” is redirected to “311.”

A3201=3200A3202=3200

Calling and called numbers “3201” and “3202” are redirected to “3200.”

Extensions “3201” and “3202” are redirected to “3200.”

CHAPTER 7: REMOTE MAINTENANCE 67

CHAPTER 7: Remote maintenance

Remote maintenance overview.......................................................68

Setting up dial-up maintenance ......................................................70

Using F-Secure SSH client .............................................................72


Remote maintenance overview

The remote maintenance feature allows you to troubleshoot and maintain a voice messaging system using a second computer.

Remote maintenance may be performed over either the Internet or through a dial-up connection.

For Internet access, the Repartee LX computer must be connected to a network which provides access to the Internet. The network adminis-trator must program the firewall to enable remote access. To access the Repartee LX computer remotely, the IP address of the voice mes-saging computer must be statically mapped to an outside IP address on either a per IP address basis or a per TCP port basis.

For dial-up access, the voice messaging computer must be connected to an external modem which is connected to a phone line. The Repar-tee LX remote access software package must be installed and config-ured on the voice messaging computer. The remote computer must also be equipped with a modem and connected to a phone line. Dial-up Networking must be set up on the remote computer, and an SSH client installed.

Network access set-up steps1 Set up networking

See “Setting up the voice server for networking,” on page 20.

2 Set up the firewallThe procedures to do this will depend on the type of network installed at the site and the network topography. This must be set up by the network administrator.

3 Install remote access on the remote computerSee “To install F-Secure SSH client on a remote computer,” on page 72.


Dial-up access set up steps1 Set up the voice messaging computer

See “Setting up dial-up maintenance,” on page 70.

2 Configure the remote computer for dial-up networkingSee “To set up dial-up networking on a remote computer,” on page 70.

3 Install remote access on the remote computerSee “To install F-Secure SSH client on a remote computer,” on page 72.


Setting up dial-up maintenance

To enable dial-up maintenance for the voice messaging system, the external modem must be set up correctly. The remote access software is installed by default along with the voice messaging software.

To change the COM port

By default, remote access is configured to use the modem connected to the COM1 serial port. If the modem must be to be connected to a different COM port, do the following.

1 Confirm that the modem is connected to the desired port.

2 Log on as root.

3 At the command prompt, type modemupdate then press ENTER.

4 The update utility will check all available ports until it finds the modem, then update the configuration files accordingly. If it does not detect a modem, it will configure the system for the default port, COM1.

5 Log off.

To set up dial-up networking on a remote computer

This procedure assumes that a modem is installed and correctly con-figured on the remote computer, and that the remote computer is using Windows 2000 with Dial-up Networking installed. If a different operating system is being used, see the that operating system docu-mentation for instructions to set up dial-up networking.

1 Click “Start,” then select Programs> Accessories> Communica-tions> Network and Dial-up Connections.

2 Click “Make New Connection.”

3 On the Location window, type the area code, then click “OK.”

NOTE: You will see this dialog box only if this is the first time you have configured a Dial-Up Networking connection on this com-puter.

4 On the next screen, click “Next.”

5 Select “Connect to private network,” then click “Next.”


6 Type the phone number that corresponds to the phone line attached to the modem on the voice messaging system.

If the number is not a local number, select the “Use Dialing rules” check box to enter the area code and the country code.

Click “Next.”

7 On the next screen, select the appropriate option.

NOTE: It is recommended that you select “Only for myself” if the remote computer is shared with persons other than the voice mail administrator.

8 On the next screen, clear the “Enable Internet Sharing” check box, then click “Next.”

9 Specify a name for this dial-up connection. Click “Finish.”

10 Double-click the new connection icon. The icon is labeled with the name specified in step 9.

11 On the Networking tab, from the Components list select “Internet protocol (TCP/IP),” then click “Properties.”

12 Click “Advanced.” The Advanced TCP/IP Properties screen appears.

13 On the General tab clear the “Use this connection as the default gateway to the network.” Click “OK.”

14 Click “OK” to close the TCP/IP Properties screen.

15 Click “OK” to save and close the “Connect to Private Network” settings.

16 Install the F-Secure SSH client on the remote computer. See “To install F-Secure SSH client on a remote computer,” on page 72.


Using F-Secure SSH client

F-Secure is an SSH (secure shell protocol) client which can be pur-chased from Active Voice or directly from the manufacturer. Other SSH clients can be used for remote maintenance. F-Secure has been tested and approved for use with Repartee LX.

These instructions assume F-Secure is being installed on a Windows 95/98/NT/2000/XP system.

To install F-Secure SSH client on a remote computer

1 Insert the F-Secure disc into the CD-ROM drive.

2 Using Windows Explorer, navigate to the root directory of the CD-ROM drive.

3 Double-click the fssh52b11t_tbyb_fs.exe file.

4 Follow the instructions on-screen. Accept all default settings.

5 When prompted to restart the computer, do so.

6 When the computer has restarted, two new icons will appear.

■ “F-Secure SSH Client” is used to access the voice messaging computer.

■ “F-Secure SSH File Transfer” is used to transfer files to and from the voice messaging computer.

7 Double-click the “F-Secure SSH Client” icon.

8 Select the Edit menu, select “Settings,” then “Terminal.”

9 Under Terminal answerback message, select “xterm-color,” then click “OK.”

To connect using F-Secure

1 Double-click the “F-Secure SSH Client” icon.

2 Click “QuickConnect.”

3 In the Connect to Remote Host dialog box, enter the following:

Host name or IP address Type the host name and domain (for example, vmail.yourcompany.com) or the IP address of the voice messaging computer.

User name Type support.

Password Type the password for this system (the default is voice).


Port Accept the default value of 22.

Authentication method Select password.

4 Click “Connect.”

5 Dial-up networking will start automatically and try to establish a connection. When the first connection is made, the Host Identifi-cation screen will appear. This screen will not appear at subse-quent connections.

6 Click “Yes.”

7 When prompted for a user name, type support then click “OK.”

8 When prompted for the password, type the support password for this computer, then click “OK.”

NOTE: After connecting, you can save this information to facilitate connecting next time. Enter a name to identify this connection, then click “Add Current Connection to Profiles.”

9 When a connection is established, the Management screen will appear.

From this screen you may do the following:

VoiceMail Console Select this option to see the Repartee LX Banner Screen. To return to the Management screen from the Repartee LX console, press CTRL+\, then press D.


Command Line Interface Select this option to see a command prompt. The command line interpreter is the /bin/bash shell. The voice messaging software continues to run in the back-ground while you are in the shell. To return to the Management screen from the shell, type exit then press ENTER.

Monitor RepLog (real-time) Select this option to see the call report log. As calls are answered, transferred, and messages are taken, the report log is updated on the screen in real time. To return to the Management screen, press ENTER.

Disconnect Select this option to terminate the management ses-sion. The voice messaging software will continue to run even when the management software is terminated.

To use F-Secure file transfer

1 Double-click the “F-Secure SSH File Transfer” icon.

2 Click “QuickConnect.”

3 In the Connect to Remote Host dialog box, type the following:

Host name or IP address Type the host name and domain (for example, vmail.yourcompany.com) or the IP address of the voice messaging computer.

User name Type support.

Port Accept the default, 22.

Authentication method Select password.

4 Click “Connect.”

5 Dial-up networking will start automatically and try to establish a connection. When the first connection is made, the Host Identifi-cation screen will appear. This screen will not appear at subse-quent connections.


6 Click “Yes.”

7 When prompted for a user name, type support then click “OK.”

8 When prompted for the password, type the support password for this computer, then click “OK.” The File Transfer screen appears.

9 Select the files you wish to copy from the voice messaging com-puter. Right-click the file name, then select “Download.”

10 To copy files to the voice messaging computer, click the “Opera-tion” menu, then select “Upload.” A file selector window will appear. Browse to the desired file, then double-click it to upload.

CHAPTER 8: SETTING UP TELANOPHY 77

CHAPTER 8: Setting up TeLANophy

TeLANophy overview......................................................................78

TeLANophy hardware and software requirements.............................79

Connecting the voice messaging computer to a LAN ........................80

Specifying station numbers for ViewCall Plus ..................................81


TeLANophy overview TeLANophy is a suite of applications that combines features of the voice messaging software, the phone system, and a LAN. The TeLANo-phy suite consists of ViewMail®, ViewCall® Plus (with PhoneBASIC), ViewMail for Microsoft® Messaging, ViewMail for Lotus® Notes and Mailbox Manager. TeLANophy subscribers can use their desktop work-stations to access and manage voice messages. To install and set up a TeLANophy application, perform the following setup steps.

Both the voice server and individual workstations must be set up in order for TeLANophy to work. This chapter explains how to configure the voice messaging system. The next chapter explains how to config-ure workstations.

NOTE: The voice messaging system includes trial copies of each TeLANophy application. To install the trial applications, perform the following setup steps.

Setup steps1 Install the TeLANophy software on the voice messaging

computer.If you purchased TeLANophy as part of a new voice messaging system, the software is already installed. Continue with step 2.

If you are adding TeLANophy to an existing system, see “Upgrad-ing the voice messaging software,” on page 128.

2 Connect the voice messaging computer to the LAN.If you purchased TeLANophy as part of a new VoiceMate, con-nect the voice messaging computer to the LAN. See “Connecting the voice messaging computer to a LAN,” on page 80.

If you are adding TeLANophy to an existing system, you must install the network interface card (NIC). See the NIC manufac-turer instructions for details.

3 Specify station numbers for ViewCall Plus on the voice messaging system.If you are not using ViewCall Plus, the setup on the voice messag-ing computer is complete.

If you are using ViewCall Plus, see “Specifying station numbers for ViewCall Plus,” on page 81.

4 Install and set up the application on the workstations. See “TeLANophy workstation overview,” on page 84.


TeLANophy hardware and software requirements

Before installing and enabling TeLANophy, confirm that the voice server, network, and workstation computers meet or exceed the fol-lowing requirements.

Hardware/software Requirements

Voice messaging system

❑ Voice messaging system hardware and software (latest version) installed

❑ Voice messaging system connected to the LAN❑ A voice mailbox set up for each subscriber as

described in the System Management Guide

LAN ❑ Ethernet LAN

Hardware for workstations

❑ Pentium 90 MHz CPU❑ NIC❑ PC-compatible sound device (optional)

Memory and hard disk space for work-stations

Full installation, workstation:❑ 40 MB of hard disk space❑ 16 MB RAM or more recommended

Operating system for workstations

❑ Any of the following:■ Microsoft Windows XP■ Microsoft Windows 2000■ Microsoft Windows 98■ Microsoft Windows NT 4.0 with Service Pack 6

Message system for ViewMail for Microsoft Messag-ing (VMM) only

❑ Microsoft Outlook 98, 2000, or 2002 (Corporate or Workgroup version)

LAN software for workstations

❑ Appropriate network software and drivers installed and set up for your LAN

❑ TCP/IP protocol set up


Connecting the voice messaging computer to a LAN

Perform the following procedures to test the LAN connection to which the voice server will be connected and to connect the voice server to the LAN. Consult the LAN administrator for more information on test-ing the LAN connection. This procedure assumes you have already set up the voice messaging computer for networking. If not, see “Setting up the voice server for networking,” on page 20.

TeLANophy uses TCP port 1024. You need to know the TCP port to allow access through a firewall.

To test the LAN connection

1 Use a network analyzer or a workstation that you know works properly with the network. Connect the unit to the LAN hookup with the network cable that the voice messaging computer will use.

2 Confirm that the network analyzer or workstation can communi-cate with the network through the connection.

3 After a successful test, disconnect the network cable from the analyzer or workstation.

To connect the computer to a LAN

❚ Connect the network cable to the network port on the back of the voice messaging computer.


Specifying station numbers for ViewCall Plus

For ViewCall Plus to work correctly, the phone system station numbers must be entered into the voice messaging system.

To specify station numbers in the voice messaging system

1 On the Repartee LX Administration console, select System> Ports.

2 Double-click a port to view Port Properties.

3 In the Station Number box, enter the corresponding system sta-tion number. Click “OK.”

4 Repeat steps 2 and 3 for each port.

CHAPTER 9: SETTING UP TELANOPHY WORKSTATIONS 83

CHAPTER 9: Setting up TeLANophy workstations

TeLANophy workstation overview ....................................................84

Setting up the TCP/IP network protocol ..........................................85

Setting up TCP/IP for Windows 98..................................................86

Setting up TCP/IP for Windows NT 4.0............................................87

Setting up TCP/IP for Windows 2000..............................................88

Setting up TCP/IP for Windows XP..................................................89

Testing the TCP/IP setup...............................................................90

Installing the TeLANophy applications.............................................91

Using TeLANophy applications with WANs and the Internet...............92


TeLANophy workstation overview

This chapter provides instructions for installing and setting up TeLANophy software on desktop workstations.

Workstation requirements❑ One of the following operating systems:

■ Microsoft Windows XP

■ Microsoft Windows 2000

■ Microsoft Windows 98

■ Microsoft Windows NT 4.0 with Service Pack 6a

❑ 10 MB of free hard disk space

NOTE: The Repartee LX TeLANophy clients are not compatible with Windows 95.

Setup steps1 Set up the TCP/IP network protocol on the TeLANophy

workstations.See “Setting up the TCP/IP network protocol,” on page 85.

2 Install and set up TeLANophy on the workstations.See “Installing the TeLANophy applications,” on page 91.


Setting up the TCP/IP network protocol

A protocol must be set up in any TeLANophy application installed at a workstation.

To set up TCP/IP on the workstation, follow the vendor instructions included, and consult the examples in the following sections.

The following sections provide instructions for setting up TCP/IP on TeLANophy workstations. Choose the appropriate workstation operat-ing system:

■ Windows 98 on page 86

■ Windows NT 4.0 on page 87

■ Windows 2000 on page 88

■ Windows XP on page 89


Setting up TCP/IP for Windows 98

Perform the following procedure to set up the TCP/IP protocol on a Windows 98 workstation.

To set up a Windows 98 workstation

1 From the Windows taskbar, select Start> Settings> Control Panel.

2 On the Control Panel, double-click “Network.”

3 On the Configuration tab, browse through the list of installed net-work components to see whether the TCP/IP protocol is listed. If it is listed, then TCP/IP is already installed. Click “Cancel” and skip the remaining steps.

If TCP/IP is not listed, click “Add.”

4 On the Select Network Component dialog box, select “Protocol,” then click “Add.”

5 On the Select Network Protocol dialog box, from the list of manu-facturers, select “Microsoft” and from the list of network proto-cols select “TCP/IP,” then click “OK.”

6 Click “OK” to close the Network dialog box.

7 Close the Control Panel.

8 Shut down and restart the workstation.

This completes installation of TCP/IP on a Windows 98 workstation. Test the TCP/IP setup to be sure it is working correctly. See “Testing the TCP/IP setup” on page 90.


Setting up TCP/IP for Windows NT 4.0

Perform the following procedure to set up the TCP/IP protocol on a Windows NT 4.0 workstation.

Administrative rights are required to configure a workstation. If the configuration options are dimmed, you do not have administrative rights.

Requirements for workstations using Windows NT 4.0Service Pack 6a is required for the installation and use of TeLANophy applications on Windows NT 4.0 workstations. Before attempting to install TeLANophy on a Windows NT 4.0 workstation, perform the fol-lowing procedure.

To confirm that Service Pack 6 is installed

1 On the Windows taskbar, click “Start,” then select Control Panel> Help> About Windows NT.

2 If the second line of text in the About Windows NT screen reads “Service Pack 6,” the system is ready to install TeLANophy. Con-tinue with the procedure “To set up a Windows NT 4.0 worksta-tion” below.

If the second line of text in the About Windows NT screen does not read “Service Pack 6,” TeLANophy cannot be installed on the workstation. Contact your network administrator for an update.

To set up a Windows NT 4.0 workstation

1 On the Windows taskbar, click “Start,” then select Settings> Con-trol Panel.

2 On the Control Panel, double-click “Network.”

3 Select the Protocols tab.

4 On the Protocols tab, check whether “TCP/IP protocol” is listed, and do one of the following:

■ If “TCP/IP protocol” is listed, select “Cancel.”

■ If “TCP/IP protocol” is not listed, select “Add,” then follow the on-screen instructions to install the driver from your Windows NT 4.0 compact disc.


This completes installation of TCP/IP on a Windows NT workstation. Test the TCP/IP setup to be sure it is working correctly. See “Testing the TCP/IP setup” on page 90.


Setting up TCP/IP for Windows 2000

Perform the following procedure to set up the TCP/IP protocol on a Windows 2000 workstation.

You must be logged on to Windows 2000 as an administrator or power user before you can complete the following procedure. Without administrative rights, an error message will appear explaining that you have insufficient rights for changing settings.

To set up a Windows 2000 workstation

1 On the Windows taskbar, click “Start,” then select Settings > Con-trol Panel.

2 On the Control Panel, double-click “Network and connections.”

3 Right-click “Local area connections.” On the shortcut menu, click “Properties.”

4 In the Local Area Connections dialog box, click “Install,” then select “Protocol.”

5 Click “Add,” then click “TCP/IP.”

6 Click “Add.”


This completes installation of TCP/IP on a Windows 2000 workstation. Test the TCP/IP setup to be sure it is working correctly. See “Testing the TCP/IP setup” on page 90.


Setting up TCP/IP for Windows XP

Perform the following procedure to set up the TCP/IP protocol on a Windows XP workstation.

You must be logged on to Windows XP as an administrator before you can complete the following procedure. Without administrative rights, an error message will appear explaining that you have insufficient rights for changing settings.

To set up a Windows XP workstation

1 On the Windows taskbar, click “Start,” then select Settings > Con-trol Panel.

2 In the Control Panel, double-click “Network and Internet connec-tions.”

3 Click “Network Connection.”

4 Right-click “Local area connections.” On the shortcut menu, click “Properties.”

5 In the Local Area Connections dialog box, click “Install,” then choose “Protocol.”

6 Click “Add,” then click “TCP/IP.”

7 Click “Add.”


This completes installation of TCP/IP on a Windows XP workstation. Test the TCP/IP setup to be sure it is working correctly. See “Testing the TCP/IP setup” on page 90.


Testing the TCP/IP setup

Use the PING software included with your TCP/IP stack to confirm that the workstation can exchange data with the voice messaging sys-tem.

To use the PING utility

1 On the workstation, open an MS-DOS command prompt window.

2 Type ping <IP address of the voice messag-ing system> then press ENTER.

If you see a PING software reply message containing bytes received, the TCP/IP software is set up properly.

If the TCP/IP software is not set up properly, you will get a mes-sage saying that the IP address could not be reached. There are several possible reasons for this:

■ The workstation was not set up correctly. Repeat the setup pro-cedure.

■ The voice messaging system was not set up correctly. Confirm that the TCP/IP software is properly installed on the voice mes-saging computer.

■ There is a problem with the network. Contact your LAN admin-istrator.

■ The network cables may not be attached correctly and securely. Check that the cables are securely attached to the correct devices.

■ You may not have restarted the computer. Close all files, shut down all applications, and restart the computer.


Installing the TeLANophy applications

Use the TeLANophy Application Resource compact disc to install ViewMail, ViewMail for Microsoft Messaging, ViewCall Plus or Mailbox Manager on each workstation.

To install an application from the TeLANophy Application Resource compact disc

1 At the workstation, insert the TeLANophy Application Resource compact disc into the CD-ROM drive.

2 On the Windows taskbar, click “Start,” select Run, then click “Browse.”

3 Navigate to the appropriate folder on the TeLANophy Application Resource compact disc. Refer to the table below for the TeLANophy application path.

4 Double-click the appropriate .exe file in the folder.

5 If asked to restart the system, click “Yes.” Windows will shut down and restart. You will have to log on before the install program continues.

6 On the Welcome screen, click “Next.”

7 When prompted to select an installation directory, do one of the following:

■ To accept the default directory, click “Next.”

■ To install the program in another directory, click “Browse.” Go to the directory you want to use, click “OK,” then click “Next.”

8 On the Ready To Install screen, click “Next.”

9 On the Installation Is Complete screen, click “Finish.”

10 If prompted to restart the computer, do so.

TeLANophy software Folder name

ViewMail for Microsoft Messaging VMM\For_Linux_Servers

ViewMail VM\For_Linux_Servers

ViewCall Plus VCP\For_Linux_Servers

ViewFax VF\For_Linux_Servers

ViewMail for Lotus Notes VML\For_Linux_Servers

Mailbox Manager MM\For_Linux_Servers


Using TeLANophy applications with WANs and the Internet

TeLANophy clients or workstations can use TCP/IP to run TeLANophy applications over the Internet or a wide area network (WAN). The fol-lowing conditions are required to establish a TCP/IP connection between a remote workstation and the voice messaging system:

■ The remote workstation is connected to the voice messaging sys-tem through a WAN, dial-up Internet service, or dedicated Inter-net connection.

■ The LAN administrator has configured the network to enable remote connections.

■ The user must be enrolled as a subscriber on the voice messaging system.

After these conditions are met, the remote workstation can access the voice messaging system.

To connect remotely to the voice messaging system

1 From the remote workstation, connect to the WAN or ISP using TCP/IP as the network protocol.

2 After the connection between the workstation and host is estab-lished, open the desired TeLANophy application.

3 Enter your personal ID and security code when prompted.

CHAPTER 10: MIGRATING FROM REPARTEE OS/2 TO REPARTEE LX 93

CHAPTER 10: Migrating from Repartee OS/2 to Repartee LX

Migration overview ........................................................................94

Backing up Repartee OS/2 to disks ...............................................96

Migrating from disks .....................................................................98

Backing up Repartee OS/2 to a network or shared drive ..................99

Migrating from a network or shared drive ......................................100

Backing up Repartee OS/2 for a direct connection ........................101

Migrating from a direct connection ...............................................102

Installing network protocols .........................................................104

Setting Repartee OS/2 to log on to a network ...............................109

Setting up a remote Windows computer for a backup.....................111


Migration overview This chapter describes the steps necessary to migrate from a Repartee OS/2 system to a Repartee LX system.

You will need to migrate the Repartee OS/2 to Repartee LX if replacing an existing Repartee OS/2 server with a new Repartee LX server. See “Steps for migrating from Repartee OS/2” on page 95.

Use disks, a network or shared drive on a Windows 98/2000/NT com-puter, or a direct connection to migrate data from Repartee OS/2 to Repartee LX.

When migrating with disks, only the database (including subscribers and settings, transaction boxes, interview boxes, and groups) is trans-ferred to the new system.

When migrating with a network, shared drive, or direct connection, include the messages, voice names, and greetings, in addition to the database. To migrate to a network or a shared drive, the Repartee OS/2 system must be connected to the network or a Windows 98/2000/NT computer and have access to a network or a shared drive with suffi-cient space to store the data.

WARNING! If the OS/2 system has customized prompts, copy these prompts manually to a temporary location on the Repartee LX com-puter such as C:\Temp. Once the upgrade is complete, manually copy the prompts into the appropriate locations on the voice mail folder.

Choosing the migration methodIf the Repartee OS/2 system is already connected to a local network, use the network or shared drive method.

If the Repartee OS/2 system is not connected to a local network, is ver-sion 7.50 or higher with OS/2 Warp 4 and can be equipped with a 10/100-baseT ethernet NIC, use the direct connect method.

If the Repartee OS/2 system is not connected to a local network, is ver-sion 7.49 or lower and is equipped with a ethernet NIC, use the net-work or shared drive method.

If the Repartee OS/2 system is not connected to a local network and there is no OS/2 compatible ethernet NIC available, use the disk method.


Steps for migrating from Repartee OS/21 Set up the Repartee LX server.

If the new server is a VoiceMate, see “Setting up a VoiceMate” on page 13. If the new server is a kit, see “Kit assembly overview” on page 26.

On the Repartee OS/2 system, verify that the language configura-tion is identical to the language configuration of the new Repar-tee LX system.

2 Back up the data from the Repartee OS/2 server.If migrating with disks, see “Backing up Repartee OS/2 to disks,” on page 96. If migrating to a Windows computer, see “Backing up Repartee OS/2 to a network or shared drive,” on page 99. If migrating with a direct connection, see “Backing up Repartee OS/2 for a direct connection,” on page 101.

WARNING! Do not include prompts in the backup. If customized prompts are available, copy them to a separate temporary direc-tory.

3 Migrate the data to the Repartee LX server.Copy the backup files to the Repartee LX system using one of the following:

■ Floppy disks – for stand alone Repartee OS/2 systems with-out network access. This method uses the DbPack and DeArc utilities.

■ Network or shared drive – for Repartee OS/2 systems with network or shared access.

■ Direct connect – for Repartee OS/2 7.50 or higher systems without network access.

If migrating with disks, see “Migrating from disks” on page 98. If migrating with a network or shared drive, see “” on page 114. If migrating with a direct connection, see “Migrating from a direct connection” on page 154.

4 Set up the phone system integration. See “Setting up the phone system integration” on page 53 for more information.


Backing up Repartee OS/2 to disks

When migrating with disks, only the database files, which include the subscribers, transaction boxes, interview boxes, and system settings, are backed up. Other data, such as prompts, messages, voice names, and greetings are not included.

NOTES: Several blank formatted disks are necessary to perform this procedure. Before backing up to a network, run the Upgrade Check util-ity. See “To run the Upgrade Check utility” on page 159 for instructions.

To back up the database with Repartee OS/2 Online Backup

1 On the Repartee OS/2 system, double-click “Voice Mail Utilities.”

2 While the voice messaging software is running, double-click “Online Backup Utility.”

3 Go to Backup> Schedule Backup.

4 Select the Immediate tab.

5 Specify a name for the backup.

6 Clear the “Messages,” “Prompts,” and “Logs” check boxes.

7 Under “Destination,” select “Path.” In the path field, type the directory name on the local hard disk to store the backup files.

8 Select the “Enable backup” check box, then click “Save.”

9 Close the Online Backup Scheduler window. The message, “Immediate backup in progress” appears.

10 After the backup is complete, perform the procedure below.

To back up database files to disks

1 Insert the Repartee LX compact disc into the CD-ROM.

2 Copy the contents from the \Packages\Migration directory to a disk. Type:

copy <drive letter>:\Packages\Migration *.* A:\

Where <drive letter> is the CD-ROM drive.

3 Insert the floppy disk into the disk drive.

4 At the voice messaging system console, double-click “OS/2 win-dow.”

5 At the OS/2 command prompt, type a:\dbpack.cmd, then press ENTER.

6 Follow the on-screen instructions.


NOTE: Close the first DBPack window to view the next DBPkg win-dow with instructions.


Migrating from disks

After the backup files were prepared following the procedure on page 96, perform the procedure below to copy and import the backup files to the Repartee LX server.

WARNING! The migration cannot be complete if there is an user logged into the Repartee LX Web console.

To restore files from disks to the voice server

1 Shutdown the voice messaging software.

2 From the Linux desktop, double-click the command icon to open a Linux command prompt.

3 At the command prompt, type migrate.sh then press ENTER.

4 At the “Welcome to the migration utility” dialog box, select “From floppy disks” then click “OK.”

5 When prompted, type the number of backup disks, then click “OK.”

6 When prompted, insert the first backup disk into the disk drive and click “OK.”

7 When prompted for the next disk, remove the first disk, insert the requested disk, and click “OK.” Repeat until all disks have been read.

8 When the files have been copied the message “Copy completed” appears. Do one of the following:

■ To import the backup files into Repartee LX immediately, select “Yes. The upgrade utility will start. When the import is com-plete, the voice messaging software will restart.

■ To wait until a later time to import the files, select “No.” All the files transferred can be found in /backup/migrate. The import process can be launched at any time at a Linux command prompt, type upgradeutil.sh /backup/migrate RESTORE then press ENTER.


Backing up Repartee OS/2 to a network or shared drive

When migrating OS/2 data using a network or a shared drive, mes-sages, voice names, and greetings, and database may be included in the backup.

NOTE: Access to a network or a shared drive from the Repartee OS/2 sys-tem is critical. It may be necessary to map the network path to a drive, for example, “S:\Upgrade.” If the Repartee OS/2 system is not already connected to a network or a Windows 98/2000/NT system, see “Installing network protocols” on page 104 and “Setting up a remote Windows computer for a backup” on page 111.

To back up a database file with Repartee OS/2 Online Backup


2 Double-click “Online Backup Utility.”

3 Select Backup> Schedule Backup.



6 If desired, select the “Messages,” and “Logs” check boxes.

7 Under “Destination,” select “Path.” In the path field, type a direc-tory name of the network or the shared drive where the backup files will be stored, for example, S:\Upgrade. A root directory can-not be backed up.

8 Select “Enable backup,” then click “Save.”


NOTE: To enable the backup, network protocols must be installed. For installation instructions, see “Installing network protocols,” on page 104.


Migrating from a network or shared drive



To restore database files to Repartee LX




4 At the “Welcome to the migration utility” dialog box, select “From a SAMBA share” then click “OK.”

5 When prompted, type the UNC path to the shared directory. For example, if the files were saved in the \Upgrade folder on a server named FileServer, type //FileServer/Upgrade then click “OK.”

6 When prompted, type the Windows user ID with network access rights. The migration utility begins copying the backup files.

NOTE: If migrate.sh is not able to find the Windows server, try add-ing this line to the /etc/hosts file: A.B.C.Dserver_name where A.B.C.D is the IP address of the Windows server and server_name is the WINS/NETBIOS name of the Windows server.





Backing up Repartee OS/2 for a direct connection

When migrating OS/2 data using direct connection, messages, voice names, and greetings, may be included in the backup

NOTE: If the Repartee OS/2 system is not already connected to a net-work, see “Installing network protocols” on page 104.

To back up the database with Repartee OS/2 Online Backup


2 While the voice messaging software is running, double-click “Online Backup Utility.”

3 Go to Backup> Schedule Backup.



6 If desired, select the “Messages,” and “Logs” check boxes.

7 Under “Destination,” select “Path.” In the path field, type the directory name on the local hard disk to store the backup files.

8 Select the “Enable backup” check box, then click “Save.”


10 After the backup is complete, perform the procedure below.


Migrating from a direct connection



To configure the OS/2 FTP server

1 Type tcpcfg then press ENTER.

2 On the Security tab, add a new user under “FTP access protec-tion.” Select a username, a password, and allow access to the E:\backup directory.

3 Write down the IP address of the system.

4 Select “Close and Save.”

5 Type ftp then press ENTER.

To restore database files to Repartee LX




4 At the “Welcome to the migration utility” dialog box, select “From a FTP server” then click “OK.”

5 When prompted, type the URL of the folder that contains the backup. For example, if the OS/2 computer server name is VMail and the backup files are in the e:\backup directory, the URL is ftp://Vmail.

NOTE: If you configured the FTP server as shown above, you do not need to specify the e:\backup directory. However, if the backup files were placed in a folder within the e:\backup directory, you will need to type the subfolder name. For example, if the OS/2 com-puter server names if Vmail, the files are in E:\backup\June10 folder, the URL is FTP://Vmail/June10.

6 When prompted, type the user name and password for the FTP account.


Installing network protocols

To backup a Repartee OS/2 system using a network or a direct connec-tion to a Windows systems, network protocols must be installed. If you have not already installed these, see “To install network protocols for a network or a direct connection backup” on page 105 to enable the sys-tem backup. Before you begin, please review the requirements below.

Network backup requirementsA TCP/IP or NetBIOS over TCP/IP configuration is required for a Rep-artee OS/2 network backup. There is no need for an activation or an upgrade code to enable a network backup.

Before you begin, ask the network administrator for the following installation information and/or assistance:

■ For NetBIOS over TCP/IP, configure TCP/IP and specify a Windows network domain name. If there is no domain, perform the proce-dures in “Setting up a remote Windows computer for a backup” on page 111 and specify a Windows Workgroup name.

■ For TCP/IP, indicate: subnet mask, router, domain, server name, and the TCP/IP address of Repartee OS/2.

For a network backup using a Windows NT network with NetBIOS over TCP/IP or a Novell NetWare network, set up the system to log on to the network. After performing the following procedure, refer to “Setting Repartee OS/2 to log on to a network” on page 109.

Set up the Windows system to share a drive for the Repartee OS/2 sys-tem. See “Setting up a remote Windows computer for a backup” on page 111.

The Windows system should be set up as a workgroup environment with a unique TCP/IP address.

Direct connection backup requirementsA 10/100-baseT ethernet NIC is required for both OS/2 and Linux sys-tems. Install a CAT-5 cross-over LAN cable between the Repartee OS/2 system and the Linux system or use a network hub and a regular CAT-5 LAN cable.

If the Repartee OS/2 system was never connected to the existing net-work, see the Repartee OS/2 Installation Guide for NIC driver and net-work protocol installation instructions.

NOTE: The Repartee OS/2 system should be assigned a unique TCP/IP address in the same class as the Windows system.


To install network protocols for a network or a direct connection backup

1 Shut down the Repartee OS/2 software and OS/2 host software, then exit to the OS/2 desktop.

2 Insert the OS/2 Warp 4.0 compact disc into the CD-ROM.

3 From the desktop, double-click “OS/2 Window.”

4 At the command prompt, change the directory to the CD-ROM drive.

5 Type install then press ENTER.

6 In the OS/2 Warp Installation window, click “Next.”

7 Confirm that the C Drive is selected, then click “OK.”

8 In the Installing IBM OS/2 Warp window, click “Advanced Instal-lation,” then click “Next.”

9 In the OS/2 Warp Setup and Installation window, select “File and Print Client,” then click “Next.”

10 In the Configuration window, click the icon next to “File and Print Sharing services” then perform the following steps in the File and Print Client box:

■ In the “Installation drive” field, select drive C.

■ Enter the OS/2 Workstation name. Use vserver or the default name if desired.

■ Enter a description for the OS/2 workstation. For exam-ple,Repartee .

■ Enter the domain name for a network connection or the work-group name for a direct connection. Create one if necessary.

■ Confirm that “LAN server administration” and “Install Sharing” check boxes are selected. Make sure that the “Delete User ID database” check box is not selected.

11 In the Configuration window, click the icon next to the “User ID and Password” field.

■ For a network connection, enter the logon name and password, then enter the password in the “Verify Password” field.

■ For a direct connection, enter the name of the shared drive on the Windows system, then enter the password for the shared drive and confirm.


12 In the Configuration window, click the icon next to “Network adapters and protocol services,” then do the following:

■ Confirm that the IBM TCP/IP protocol appears. If it does not, then install and set up this protocol. Exit the OS/2 Warp setup and Installation window, and refer to the Installation Guide for instructions on how to install the TCP/IP protocol.

■ If the IBM OS/2 NetBios protocol appears, select it then click “Remove.” Continue with step 14.

13 Click “Add Protocol,” select “IBM OS/2 NetBIOS over TCP/IP” from the list of protocols, then click “OK.”

14 In the Configuration window, click “Install,” then follow the on-screen instructions to complete the installation.

15 Leave the OS/2 CD in the CD-ROM drive. Shut down and restart OS/2.

To set up MPTS

1 When the OS/2 system restarts, shut down the Repartee OS/2 and the host software, then exit to the OS/2 desktop.

2 From the OS/2 desktop, double-click “OS/2 system.”

3 Double-click “System Setup.”

4 Double-click “MPTS,” then click “OK.”

5 In the Multi-Protocol Transport Services window, click “Config-ure.”

6 In the Configure window, confirm that “LAN adapters and proto-cols” is selected, then click “Configure.”

7 In the Current Configuration window, double-click “IBM OS/2 NetBIOS over TCP/IP.”

8 In the NetBIOS over TCP/IP window, select “Driver Parameters,” then click “Configure.”

9 In the Parameters for IBM OS/2 NetBIOS over TCP/IP window, scroll down and set the Preload Remote Name Directory setting to “Yes.”

10 Change the “Maximum number of name-IP address pairs in Names File” setting to “200,” then click “OK.”

11 In the NetBIOS over TCP/IP window, select “Name List,” then click “Configure.”


12 Click “Add.” For a network connection, enter the server name and IP address of the NT server. For a direct connection, enter the Workgroup name, then the IP address of the Windows system. Click “OK.”

13 In the NetBIOS over TCP/IP dialog box, select “Broadcast list,” then click “Configure.”

14 Click “Add,” then enter the IP address of the primary domain con-troller, or the IP address of the Windows system.

15 Continue to click “OK” and “Close” several times, then click “Exit.”

16 Confirm that Update Config.sys” is selected. Click “Exit,” “OK,” then “Exit” once more.

17 Shut down and restart OS/2.

NOTE: An error message that says the messaging service has not started appears. This message will always appear until the system is set to auto-matically log on and map a drive when OS/2 starts.

To test the installation

1 From the OS/2 desktop, double-click “OS/2 Window.”

2 At the command prompt, type net view then press ENTER. The requestor service starts and a log on box appears.

NOTE: If an error appears after running the net view command, then you need to go through the OS/2 configuration process again. See the Repartee OS/2 Installation Guide for more information.

■ For a network connection, enter the user name and password that was used in the network configuration process, then click “OK.”

■ For a direct connection, type in the name of the shared drive on the Windows system, enter the password, then click “OK.”

3 A list of shared devices appears. Confirm that the NT/Windows 2000 share is in this list. If the shared device is not in this list, type the net use command with the shared device location to map a drive to the shared folder for backups.

For example, for a network connection, type net use h: \\ntserver\Repartee OS/2, then press ENTER.


NOTE: ntserver is the server name and Repartee OS/2 is the share name.

For a direct connection, type net use h: \\(computer name)\(share name), then press ENTER.

NOTE: The computer name is the name of the Windows computer and the share name is the name of the shared drive on the Win-dows system.


Setting Repartee OS/2 to log on to a network

Follow the instructions below to log Repartee OS/2 onto a network.

Windows connection with NetBIOSTo set Repartee OS/2 to log on to a Windows ME\98\NT\2000 network with NetBIOS over TCP/IP, do the following:

■ Add the Windows user ID and password with network access rights.

■ Log on to the NT domain or workgroup from Repartee OS/2.

■ Map a network drive on the computer.

To log on to Windows NT with NetBIOS

1 At the voice messaging system console, double-click “OS/2 win-dow” to go to a command prompt.

2 Use specific words in place of “userid” “password” and “domain.”

■ If using a network domain, type

logon userid /p:password/d:domain

■ If not using a domain, type

logon userid /p:password

3 Press ENTER.

To map a Windows NT network drive

1 At the voice messaging system console, double-click “OS/2 win-dow” to go to an OS/2 command prompt.

2 Use specific words in place of “server” and “share” and type

net use x: \\server\share

then press ENTER.


Automatic Windows log onAfter performing the procedures on page 109, set up Repartee OS/2 to automatically log on to a Windows network by performing the follow-ing procedure.

To avoid the security risks of automatically logging on, manually log on by using the “To log on to Windows NT with NetBIOS” and “To map a Windows NT network drive”procedures that start on page 109.

To automatically log on to Windows NT with NetBIOS

1 Make a backup copy of the Startit.cmd file.

2 Go to the OS/2 command prompt and type tedit c:\star-tit.cmd then press ENTER.

3 Go to the beginning of the file and insert the following command lines. If not using a domain, insert all but the /d:domain command. Use specific words in place of “userid” and “pass-word.” “Server” is the Windows computer name and “Share” is the Windows share name.

logon userid /p:password /d:domain

net use h: \\server\share

4 Save the file, then close it.


Setting up a remote Windows computer for a backup

A remote Windows computer can be setup without a Windows net-work domain when backing up Repartee OS/2.

To set this up, follow the applicable set of procedures on the next three pages. For more detailed instructions, ask your network administrator or refer to the Windows network documentation.

Windows 98 or ME setup

To set up a Windows 98 or ME workgroup

1 From the Control Panel on the Windows computer, double-click the Network icon.

On the Configuration tab of the Network window, confirm that “File and printer sharing for Microsoft Networks” is listed in the list of installed network components.

2 If it is installed, continue to step 3. If it is not installed, install the service.

3 On the Identification tab, confirm that the “Computer name” is one word with no spaces.

4 Also confirm that the “Workgroup” field has a value that is differ-ent than any valid network domain name. If the field is blank, type a unique name.

5 Then write down the “Computer name” and “Workgroup” field values. You will need these to set up Repartee OS/2.

6 On the Access Control tab, confirm that the “Share-level access control” field is selected, then click “OK.”

7 When prompted, restart the computer.


To set up share-level access for 98 or ME

1 From the Windows computer desktop, double-click the My Com-puter icon.

2 Right-click the drive or directory that the computer should share with Repartee OS/2, then select the Sharing menu.

3 Select “Shared As.” In the “Share Name” field, type a name.

4 Set the “Access Type” and “Passwords” fields, as needed.

5 Set Access Type to “Full.”

6 Write down the share name and password settings for reference during the Repartee OS/2 setup, then click “Apply.”

NOTE: The user that is added to Repartee OS/2 in the procedure on page 109 must use the same password.

Windows NT or 2000 setup

To set up an NT or 2000 workgroup

1 Log on to the Windows NT or 2000 computer with administration access rights.

2 Right-click the My Computer icon, then select the Properties menu.

3 On the Network Identification tab, confirm that the computer name is all one word with no spaces.

4 Click “Properties,” then set up a unique Workgroup name that is different than any domain on the network.

5 Write down the computer name and Workgroup name for refer-ence during the Repartee OS/2 setup, then click “OK.”


To set up an NT or 2000 user ID and password

1 For Windows NT, from the Start menu, go to Programs> Adminis-trative Tools> User Manager.

2 For Windows 2000, from the Control Panel, double-click the Users and Passwords icon. On the Advanced tab, under the Advanced User Management section, click “Advanced.”


■ To set up a new account with Windows NT, click “Add” and fol-low the on-screen instructions to set up a new user ID, privi-leges and password.

■ To set up a new account with Windows 2000, right-click the users folder, then select “New user...” Follow the on-screen instructions to set up the new user ID and password.

■ To setup Repartee OS/2 to use the default Guest account on either NT or 2000, enable the single user Guest account and confirm that the Guest password is set.

NOTE: Confirm that the single user Guest account for this step is being used. This is different than the Guests group account.

4 For either the Guest or new account, clear the check box for the “User must change password on the next log on” field.

5 Write down the account User ID and password for reference dur-ing the Repartee OS/2 setup.

6 Click “Apply,” then click “Close” to complete the setup.


To set up share-level access for NT or 2000

1 On the Windows computer desktop, double-click the My Com-puter icon.

2 Right-click the drive or directory for Repartee OS/2 to share, then click the Sharing menu.

3 Select the “Share this folder” field, then set the appropriate Share name.

NOTE: If sharing drive C, do not use the default C$ setting. Instead, select “New Share” and create a new sharing profile.

4 Click “Permissions,” select “Everyone,” then click “Remove.”

5 In the Permissions dialog box, click “Add,” then add the Guest or new user account set up in the previous procedure.

6 Set up the read/write privileges for this user account, then click “Apply.”

CHAPTER 11: BACKING UP THE VOICE MESSAGING SYSTEM 115

CHAPTER 11: Backing up the voice messaging system

Backing up the voice messaging data...........................................116

Restoring data from a backup ......................................................119

Archiving a Repartee LX backup to a Windows computer ................120


TIP

Backing up the voice messaging data

You can back up the voice messaging software and data on a regular basis by using the backup/restore utilities.

The backup/restore utilities are installed automatically with the voice messaging software. The backup utility can be used only when Repar-tee LX is running.

Types of backups

Immediate The utility will back up the selected components immedi-ately.

Delayed The utility will back up the selected components at the time and date specified. The utility will perform the backup only once.

Scheduled The utility will back up the selected components at the time and date specified, and will repeat the backup either Daily, Weekly, or Monthly depending on the frequency chosen.

NOTE: The voice messaging software must be running to perform online backups.

You can switch between software con-soles (command prompts) without exit-ing the voice messaging software by pressing CTRL+ALT and any of the func-tion keys. Each function key (F1, F2, F3, and so on), when pressed with the CTRL+ALT keys, will take you to a differ-ent console.

To perform an immediate backup

1 If the system uses X Windows, right-click the Linux desktop. Then from the context menu, select Applications > Repartee LX > Tools > Backup. Skip to step 5.

If the system uses the text interface, at the Banner Screen, press ALT+F3 to change to another console.


3 On the Management screen, select “Command Prompt.”

4 At the command prompt, type backutil.sh then press ENTER.

5 On the Backup Type screen, select “Immediate,” then press ENTER.

6 On the Select Name screen, provide a name for the backup.

7 On the Configuration screen, select “Backup items.”

8 On the Select Backup Items screen, select which components of the system (messages, prompts, and/or logs) you want to include in the backup.

9 On the Configuration screen, select “Path.”


10 On the Select Path screen, type the pathname to where you want the backup files to be placed.

11 Select “OK,” then press ENTER. The backup utility will begin backing up the system immediately.

To perform a delayed backup

1 If the system uses the web interface, right-click the Linux desktop, and from the context menu select Applications > Repartee LX > Tools > Backup. Skip to step 5.





5 On the Backup Type screen, select “Delayed,” then press ENTER.

6 On the Configuration screen, select “Backup items.”





11 On the Delay Setup screen, choose the date on which you wish the backup to be performed.

12 Select “OK,” then press ENTER. The backup utility will back up the system on the date selected.


To set up a scheduled backup

1 If the system uses the web interface, right-click the Linux desktop. Then from the context menu, select Applications > Repartee LX > Tools > Backup. Skip to step 5.





5 On the Backup Type screen, select “Scheduled:1,” “Scheduled:2,” or “Scheduled:3,” then press ENTER.

6 At the Select Names screen, provide a name for the backup.




10 On the Delay Setup screen, choose the date on which you want the first backup to be performed.


12 Select the frequency of the backup: Daily, Weekly, or Monthly.


The backup utility will back up the system on the date selected, and at intervals afterward, according to the frequency you selected.


Restoring data from a backup

The backup/restore utilities are installed automatically with the voice messaging software. The restore utility can be used only when Repar-tee LX is not running.

If you are upgrading your system, the system hard disk fails, or the voice messaging database becomes corrupt or unusable, perform the following to restore the data from the most recent backup.

To restore data from a backup



NOTE: The voice messaging software must be stopped before attempting to restore from a backup.

3 On the Voice Mail is Stopped dialog box, select “Command Prompt.”

4 Type restoreutil then press ENTER.

5 At the Restore From Path screen, type the pathname to where the backup is stored. Press ENTER.

6 Select the items you wish to restore. Press ENTER. The restore utility will restore the selected data.


Archiving a Repartee LX backup to a Windows computer

In some cases you will need to move a backup of the voice messaging system to a different computer. For example, if the Repartee LX com-puter or hard disk needs to be replaced. Use the following steps to cre-ate a network connection between Repartee LX and a Windows computer to copy the backup files.

NOTES: The IP address and subnet mask of the Linux and Windows sys-tems must match, which means that they must be from the same net-work class.

You can use the dbback utility to create the backup on the Repartee LX computer before you begin, or you can create the backup after the com-puters are connected.

Both computers must have compatible network interface cards installed.

To set up networking on Linux

NOTE: If the voice server is already connected to a local area net-work, do not perform this procedure. Skip to “To create and config-ure a shared folder,” on page 121.

1 At the command prompt, type netconfig then press ENTER.

2 In the configuration utility, enter the appropriate IP address and subnet mask that is compatible with the network settings of the Windows computer.

For example: if the Windows setup is 200.100.50.1 and 255.255.255.0, then a match would be 200.100.50.2 and 255.255.255.0.

3 Select “Save,” then press ENTER.

4 Shut down and restart the Linux computer.

To set up networking on a Windows computer

1 Go to Start> Settings> Control Panel> Network and Dialup.

2 Right-click “Local Area Connection,” then select “Properties.”

3 Select “Internet Protocol” in the list, then click “Properties.”

4 Select “Use the following IP address.” In the appropriate field, enter the IP address and subnet mask that will match the Linux system.

5 Click “Apply,” then click “OK” to save the configuration.

6 Shut down, then restart Windows.


To connect the computers

1 Connect the network card in the Repartee LX computer to the network card in the Windows computer using two network cables and a small hub.

Alternatively, you can use a crossover network cable to connect directly from computer to computer.

2 Test the IP connection using the Ping command. See “To use the PING utility,” on page 90.

If you receive the error message, “Request Timeout,” perform the procedures, “To set up networking on Linux” on page 120 and “To set up networking on a Windows computer” on page 120 to confirm that the IP addresses and subnet masks match.

To create and configure a shared folder

1 Create a shared folder on the Windows computer. Inside the shared folder, create a subfolder that will store the archived files.

2 On the Repartee LX computer, create a new directory under /mnt.

For example: type mkdir /mnt/windows then press ENTER. This will create a /mnt/windows directory.

3 At the command prompt, type:

smbmount //<windows IP address>/<share name> /mnt/<mount point> -o username=<name>,password=<password>

then press ENTER, where <windows IP address> is the address of the Windows computer, <shared name> is the name of the shared folder, <mount point> is the new folder created in step 2, <name> is a user account on the Windows computer, and <password> is the password for the account.

For example, if the IP address of the Windows computer is 10.2.3.1, the name of the shared folder is “lxbackup,” the mount point folder is /mnt/windows, and the user account is “adminis-trator” with a password of “1234,” you would type:

smbmount //10.2.3.1/lxbackup /mnt /windows -o username=administrator, password=1234

TIPTo verify that the Windows shared directory is successfully mounted in Linux, us type df and press ENTER at the command prompt. This will display all the mounted file systems. The Windows shared folder should appear in this list.


To create an archive file of the online backup

1 If you have not done so already, use the dbback utility to create a backup. See “To perform an immediate backup,” on page 116 for instructions.


tar cfvz filename.tar.gz mnt/backup/<backupname>/

then press ENTER.

For example: if the online backup directory is /backup/102203 then type: tar cfvz 102203.tar.gz mnt/backup/102203/. This will create an archive of the entire backup folder.

3 Move the archive file to the Windows computer or LAN. At the command prompt, type mc then press ENTER. Midnight Com-mander, a Linux utility, will appear.

4 In the left pane of the Midnight Commander window, navigate to the archive directory (for example /backup/vmbackup/102203.tar.gz).

5 Press TAB to the activate the right pane of the Midnight Com-mander window.

6 Navigate to the mount point directory (for example, /mnt/win-dows).

7 Press TAB again until you reach the left pane.

8 Select the archive file, then press F5. The copy dialog box will appear.

9 Confirm that the shared folder on the Windows computer appears in the Destination field, then click “OK” to copy the archive.

10 Once the file has been successfully copied, navigate to the root directory.

11 Press F10 to exit Midnight Commander.

12 At the command prompt, use the smbumount command to ter-minate the network connection. (For example, type smbu-mount /mnt/windows then press ENTER).

NOTE: If the share connection is not terminated, there will be errors when the physical connection is lost.


To restore an archived backup to the Linux computer

1 If you have not already done so, set up networking on Linux. See “To set up networking on Linux,” on page 120.

2 If you have not already done so, set up networking on the Win-dows computer that contains the archive. See “To set up network-ing on a Windows computer,” on page 120.

3 If you have not already done so, connect the Repartee LX to the Windows computer using two network cables and a small hub.

Alternatively, you can use a crossover network cable to connect directly from computer to computer.

4 Test the IP connection by using Ping. See “To use the PING util-ity,” on page 90. If you receive a Request Timeout error message, review the steps 1 through 3.

5 Create a shared folder on the Windows computer or use an exist-ing one. Inside the shared folder, create an new directory and copy the archive of the voice messaging system backup.

6 Create a mount point in Linux. Using the mkdir command, create a new directory under /mnt. For example: type mkdir /mnt/windows then press ENTER. This will create a /mnt/windows directory.

NOTE: If the /mnt/windows directory already exists, use the exist-ing directory.


smbmount //<windows IP address>/<share name> /mnt/<mount point> -o username=<name>,password=<password>

then press ENTER, where <windows IP address> is the address of the Windows computer, <shared name> is the name of the shared folder, <mount point> is the new folder created in step 6, <name> is a user account on the Windows computer, and <password> is the password for the account.

For example, if the IP address of the Windows computer is 10.2.3.1, the name of the shared folder is “lxbackup,” the mount point folder is /mnt/windows, and the user account is “adminis-trator” with a password of “1234,” you would type:

smbmount //10.2.3.1/lxbackup /mnt/win-dows -o username=administrator,pass-word=1234


8 On the Repartee LX computer, at the command prompt type mc then press ENTER. Midnight Commander, a Linux utility, will appear.

9 In left pane of the Midnight Commander window, navigate to the mount point directory (for example, /mnt/windows).

10 Press TAB to the activate the right pane of the Midnight Com-mander window.

11 Navigate to the archive directory (for example, /backup/vmbackup/102203.tar.gz).

12 Press TAB again until you reach the left pane.

13 Select the archive file, then press F5. The copy dialog box will appear.

14 Confirm that the mount point directory on the Linux computer appears in the Destination field, then click “OK” to copy the archive.

15 Once the file has been successfully copied, press F10 to exit Mid-night Commander.

16 At the command prompt, use the smbumount command to ter-minate the network connection. (For example, type smbu-mount /mnt/windows then press ENTER).

NOTE: If the share connection is not terminated, there will be errors when the physical connection is lost.

17 On the Repartee LX computer, at the command prompt, go to the directory where the archive file is located (for example, /mnt/vmbackup/).

18 Extract the archive file with the Tar command. Type tar xfvz <filename> then press ENTER.

For example: if the backup file is 102203.tar.gz, type tar xfvz 102203.tar.gz then press ENTER.

This will extract the files and place them into the same directory where they were located before the archive was created.

19 Once the backup has been extracted, run the dbrest.sh utility to restore the voicemail database and messages. See “To restore data from a backup,” on page 119.

CHAPTER 12: UPGRADING THE VOICE MESSAGING SOFTWARE 125

CHAPTER 12: Upgrading the voice messaging software

Upgrade overview........................................................................126

Updating an existing Repartee LX system .....................................127

Upgrading the voice messaging software ......................................128

Restoring the database and voice messages ................................130


Upgrade overview This chapter describes the steps for upgrading the voice messaging system, including:

■ Installing new hardware

■ Installing a new version of software

■ Upgrading from a Repartee OS/2 system

If you are updating an existing Repartee LX system, see “Updating an existing Repartee LX system,” on page 127.

If you are upgrading from a Repartee OS/2 system, see “,” on page 130.


Updating an existing Repartee LX system

To upgrade system hardware and software, follow these steps:

1 Confirm that the system hardware and software meet the minimum system requirements.See “System requirements” on page 26 for a complete list of sys-tem requirements.

2 Make a backup of the system. You will need a recent backup to restore the system in case the software is damaged while adding ports, updating software or adding languages. See “Backing up the voice messaging data” on page 116.

3 Upgrade the voice messaging system hardware.If you are adding ports to a system, you may need to add or replace voice boards. See “Adding or replacing voice or fax boards,” on page 52.

Or if applicable, see the relevant chapter or manufacturer docu-mentation for instructions on installing new or upgraded hard-ware.

If you are upgrading only hardware (except for a hard disk upgrade), the upgrade is complete after this step.

4 Upgrade the voice messaging software.To upgrade the voice messaging software from a previous ver-sion, see “To upgrade the voice messaging software to a new ver-sion,” on page 128.

To add new features to the voice messaging system, see “To add new features to the current version of the voice messaging soft-ware,” on page 129.

To change or add one or more languages, see “To add new fea-tures to the current version of the voice messaging software,” on page 129.

5 Restore the database and messages.See “Restoring the database and voice messages,” on page 130.


Upgrading the voice messaging software

Upgrading the voice messaging software may include:

■ Installing a more recent version of the voice messaging software. See “To upgrade the voice messaging software to a new version,” below.

■ Adding new features or languages, changing languages, or adding ports to an existing voice messaging system. See “To add new fea-tures to the current version of the voice messaging software,” on page 129.

To upgrade the voice messaging software to a new version

1 If necessary, replace the system key with the new key included in your package. For an illustration, see “Connecting peripheral devices and the system key” on page 17.

2 Insert the Security Key File disk into the disk drive.

3 Confirm that the Repartee LX compact disc is in the CD-ROM drive.


5 Type lxsetup then press ENTER.

6 Select “Version Update,” then press ENTER.

7 Follow the instructions on screen. If prompted to insert a disc, remove the Repartee LX compact disc from the CD-ROM drive and place the requested disc in the drive.

8 When the installation is complete, setup will prompt you to restart the system. Remove all discs from their drives, select “Yes,” then press ENTER.

9 When the system restarts, log on as root.

10 If the voice messaging software has restarted, shut it down.

11 Type lxupdate then press ENTER.

12 Follow the instructions on screen. If prompted to insert a disc, place the requested disc in the drive, then press ENTER.

13 When the operating system has finished updating, type reboot then press ENTER to restart the system.

The new voice messaging system is installed with the default database. To restore the old database and voice messages, proceed to “Restoring the database and voice messages” on page 130.


To add new features to the current version of the voice messaging software

1 If necessary, replace the system key with the new key included in your package. For an illustration, see “Connecting peripheral devices and the system key” on page 17.

2 Insert the Security Key File disk into the disk drive.

3 Confirm that the Repartee LX compact disc is in the CD-ROM drive.


5 Type lxsetup then press ENTER.

6 Select “Configure,” then press ENTER.

7 Select “Feature Upgrade,” then press ENTER.

8 Follow the instructions on screen. If prompted to insert a disc, remove the Repartee LX compact disc from the CD-ROM drive and place the requested disc in the drive.

9 When the installation is complete, setup will prompt you to restart the system. Remove all discs from their drives, select “Yes,” then press ENTER.


Restoring the database and voice messages

The new version of the voice messaging system is installed with the default database. Perform the following procedure to restore the old database and voice messages.

To restore the database and voice messages


2 Press ALT+F2 to switch to the second virtual terminal.

3 Log on as root.

4 Type dbrest.sh then press ENTER.

5 Select the directory which contains the latest backup, then press ENTER.

6 Select the directory of the Repartee LX installation, then press ENTER.

7 When the restore is complete, press CTRL+ALT+DEL to reboot the system.

CHAPTER 13: INSTALLING A UPS 131

CHAPTER 13: Installing a UPS

Installing a stand-alone UPS ........................................................132

Checking the UPS battery ............................................................134


Installing a stand-alone UPS

The following information describes how to install a stand-alone uninterruptible power supply (UPS) purchased as part of the voice messaging product.

A UPS, which connects to an electrical outlet, has power-conditioning circuitry and a battery. When you connect voice messaging hardware to the UPS, the UPS ensures a constant flow of power, even when there are fluctuations or interruptions in the power supplied by the electri-cal outlet.

Front panel of UPS

Replace batterylight

Slot to openthe UPS

Powerswitch


Back panel of UPS

To install the UPS

1 Connect the UPS power cord to a two-pole, three-wire, grounded outlet. Avoid using extension cords and adapter connections.

2 Connect power cables from the computer, monitor, and modem to the output outlets on the rear of the UPS.

3 Confirm that the site wiring fault light is off.

WARNING! If the site wiring fault light is on, immediately discon-nect the UPS from its power source. The light indicates that there is a fault in the wall outlet wiring. Contact an electrician to have the fault is corrected.

4 Turn on the UPS.

Circuit breaker reset button

Site wiring fault indicator

Outputoutlets


Checking the UPS battery

Regularly check the replace battery light on a stand-alone UPS. If the battery is weak or has discharged, or if the battery leads are not prop-erly connected to the UPS, the replace battery light turns on. If the light is on, remove the battery and check the battery leads. If the leads are OK and the light remains on, replace the battery.

To remove the battery from the UPS

1 Leave the UPS power on.

2 Pull down the front cover by using the slots on the sides of the cover.

3 Remove the front cover to expose the battery door.

4 Remove the two door screws, and open the door.

5 Gently pull the battery out of the UPS. Do not disconnect the bat-tery leads from the UPS.

UPS controls and lights

To check the battery leads

1 While the battery is removed, confirm that the leads are firmly connected and that the insulation is not cracked or damaged. If the insulation on the leads is damaged, replace the leads.

2 Return the battery to the UPS and allow the UPS to charge the battery for four hours. If the replace battery light is still on, replace the battery.

NOTE: You may see small sparks when you move, disconnect, or reconnect the battery leads. This is normal.

Replace batterylight


To replace the UPS battery

1 Remove the battery from the UPS. Do not turn off the UPS.

2 Disconnect the battery leads from the UPS.

3 Connect the new battery leads to the UPS, and insert the battery in the UPS.

4 Close the battery door, and insert the two screws.

5 Replace the front cover of the UPS.

APPENDIX A: SHUTTING DOWN AND RESTARTING THE SYSTEM 137

APPENDIX A: Shutting down and restarting the system

Shutting down and restarting the system ......................................138


Shutting down and restarting the system

Some procedures require that you shut down and restart the voice messaging software. You can choose to shut down each port after the current call is finished, or you can shut down the system immediately, disconnecting all calls in progress. When the voice messaging software is shut down, the system is unable to answer or place calls.

You can shut down and restart the voice messaging software from any networked computer using the Web console, the text console, or the command prompt.

If the voice messaging software does not restart properly, or if the sys-tem is behaving erratically, you may also need to shut down and restart Linux.

You can shut down the Linux operating system using the graphical interface only when you are at the voice server. You can shut down the operating system by using the command prompt either at the voice server or at a different computer.

To shut down or restart the voice messaging software at the Web console

1 Log on to the Web console, then go to Server Control.

2 Click “Start” to restart Repartee LX, or “Stop” to shut down the software.

To shut down the voice messaging software using the text console

1 At the Banner screen, press CTRL+X.

2 Type y to confirm that you want to shut down the voice mes-saging software and to disconnect all lines.

3 Type a system manager ID and security code, then press ENTER. The system shuts down each port as it becomes available, then shuts down the software.

NOTE: The voice messaging software may take more than 30 sec-onds to shut down completely.

APPENDIX A: SHUTTING DOWN AND RESTARTING THE SYSTEM 139

To shut down or restart the voice messaging software at the command prompt

❚ At the command prompt, type one of the following:

To stop the voice messaging software, type service vmail stop.

To start the voice messaging software, type service vmail start.

To restart the voice messaging software, type service vmail restart.

To shut down the voice messaging software at the voice server

1 On the Linux desktop, click the Status icon.

2 When asked to confirm that you want to stop voice mail, click “Yes.” The system shuts down each port as it becomes available, then shuts down the software. The Status icon will change from green to yellow while the software is shutting down.

NOTE: The voice messaging software may take more than 60 sec-onds to completely shut down.

WARNING! Clicking the Shutdown icon multiple times can cause the system to lock up. Wait a few seconds for the Status icon to change.

3 When the voice messaging software has completely shut down, the Status icon turns red.

To restart the voice messaging software at the voice server

1 On the Linux desktop, click the Status icon.

2 When asked to confirm that you want to start voice mail, click “Yes.” The Status icon will change from red to yellow while the software is restarting.

NOTE: The voice messaging software may take more than 60 sec-onds to start.

WARNING! Clicking the Startup icon multiple times can cause the system to lock up. Wait 60 seconds for the Status icon to change.


When the voice messaging software is running, the Status icon turns green.

To shut down or restart the Linux operating system at the command prompt


2 Connect to the voice messaging system through SSH using a cli-ent of your choice, or log on to a local console.

3 Type poweroff to shut down or reboot to restart the Linux operating system, then press ENTER.

NOTE: The voice messaging system should restart automatically after the computer is restarted. If the voice messaging system does not restart, on the Web console, go to Server Control, then click “Start.”

APPENDIX B: EXPANSION BOARD SETTINGS AND CONNECTIONS 141

APPENDIX B: Expansion board settings and connections

Choosing slots for expansion boards ............................................142

Bicom Sonic C4 voice board ........................................................143

D/4PCI voice board settings ........................................................145

D/42JCT-U PCI board settings......................................................147

D/82JCT-U PCI board settings......................................................148

D/120JCT-LS board settings........................................................149

VFX/41JCT-LS board settings.......................................................151


Choosing slots for expansion boards

Choosing slots for the voice and fax boards and other expansion boards depends on the computer, the type and number of boards being installed, and whether you are using an expansion chassis.

Install boards in the proper slot:

■ 32-bit PCI boards may be installed in either 32-bit or 64-bit PCI slots.

■ Non-universal PCI voice boards may only be installed in 5-volt PCI slots.


Bicom Sonic C4 voice board

The Bicom Sonic C4 series consists of four-port, ISA network/resource voice boards. Each board installed in a system requires a unique ID, which is set by performing the following procedure. The illustration below provides the switch locations and pinout details.

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Location of connectors and switches

Connection pinoutsThe Bicom Sonic C4 uses RJ-11 connectors

Pin 1: Not used

Pin 2: Tip

Pin 3: Ring

Pin 4: Not used

Voice board backplate


To set the jumper and switch settings

1 Set jumper JP3 to the fourth position on all of the boards.

2 Set jumper JP4 as shown below. Each board setting depends on its port order in the voice messaging system and the lines connect-ing it to the phone system.

JP3

JP4

JP4

JP4

JP4

First boardPorts 1-4

Second boardPorts 5-8

Third boardPorts 9-12

Fourth boardPorts 13-16


D/4PCI voice board settings

The D/4PCI series are four-port, PCI network/resource voice boards. Each board installed in a system requires a unique ID, which is set by performing the following procedure. The illustration below provides the switch locations and pinout details.

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Connection pinoutsThe D/4PCI uses RJ-11 connectors

Pin 1: Not used

Pin 2: Earth Recall (Euro only)

Pin 3: Ring

Pin 4: Tip

Pin 5: Not used

Pin 6: Not used




To set the D/4PCI voice board switch settings

1 Set switch SW1 as shown below. Each board setting is based on its port order in the voice messaging system and the lines connect-ing it to the phone system.

2 Set SW4 to OFF on all D/4PCI voice boards in the system.


D/42JCT-U PCI board settings

The D/42JCT-U series consists of four-port, PCI network/resource boards. The following illustration provides the connector and jumper locations.

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Location of connectors and jumpers

NOTE: In some computers, the ISA edge retainer must be removed from the board before installation.



D/82JCT-U PCI board settings

The D/82JCT-U series consists of eight-port, PCI network/resource boards. The following illustration provides the connector and jumper locations.

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Location of connectors and jumpers




D/120JCT-LS board settings

The D/120JCT-LS series consists of 12-port, PCI network/resource boards. Each board installed in a system requires a unique ID, which is set by performing the procedure below. The illustration on page 150 provides the connector and switch locations.

NOTE: In some computers the ISA edge retainer must be removed from the board before installation.

In combination with D/4PCI boardsIf you combine a D/120 board with D/4PCI boards, you must set the ID of the boards so that the board with the most ports has the lowest ID, starting at ID 1. For example, if you are combining one D/120 board with two D/4PCI boards, set SW100 on the D/120 board to 1 and SW1 on the D/4PCI boards to 2 and 3.

To set the switch settings

❚ Set switch SW100 as shown below. Each board setting is based on its port order in the voice messaging system and the lines con-necting it to the phone system.

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Connection pinoutsThe D/120JCT-LS uses RJ-25 connectors

Pin 6: Earth recall 2

Pin 5: Ring 2

Pin 4: Tip 1

Pin 3: Ring 1

Pin 2: Tip 2

Pin 1: Earth recall 1





VFX/41JCT-LS board settings

The VFX/41series consists of four-port, PCI fax boards. Each board installed in a system requires a unique ID which is set by performing the procedure on the following page. The illustration below provides the connector and switch locations.

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Pin 1: Not used

Pin 2: Earth recall (Europe only)

Pin 3: Ring

Pin 4: Tip

Pin 5: Not used

Pin 6: Not used

Fax board backplate

Connection pinoutsThe VFX/41JCT-LS uses RJ-11 connectors




To set the switch settings

❚ Set switch SW30 as shown below. Each board setting is based on its port order in the voice messaging system and the lines con-necting it to the phone system.

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APPENDIX C: SETTING UP AN OPTIONAL CONVERSATION 153

APPENDIX C: Setting up an optional conversation

Choosing an optional conversation ...............................................154


Choosing an optional conversation

In addition to the default conversation described in the User Guide and Quick Reference Card, Repartee LX includes two more conversa-tions. These optional conversations may more closely resemble the messaging menu choices which subscribers are accustomed to from previous experience with other messaging systems.

To select an optional conversation



3 At the command prompt, type mcedit cps.ini then press ENTER.

4 Scroll through the cps.ini file to find [FEATURES].

5 Determine if there is an “OptionalConversation” command line under [FEATURES].

6 If there is not, insert a new line immediately following the last command under [FEATURES] and type the appropriate line from the table below.

If there is an existing “Optional Conversation” command, change the command to match the conversation you have chosen.

7 Save the file and exit the text editor.

8 Restart the voice messaging software.

Conversation Command line

Default OptionalConversation=0

Conversation 1 OptionalConversation=1

Conversation 2 OptionalConversation=2

APPENDIX D: HINTS FOR USING LINUX 155

APPENDIX D: Hints for using Linux

Repartee LX and Linux.................................................................156

Copying, deleting, moving and renaming files ................................158

Viewing and editing text files........................................................159

Setting the system date and time.................................................160


Repartee LX and Linux

Repartee LX uses the Linux operating system. Installers experienced with other versions of the voice messaging software may not be famil-iar with the Linux operating system. This appendix covers the most common operating system commands installers or technicians may need.

Linux is a multi-threaded (multi-tasking) and multi-user operating system, capable of handling multiple tasks simultaneously. Linux allows 256 character file names. Linux is case sensitive, so that a file called “vmail.log” is different from one called “Vmail.log.” Visit http://www.linux.org for more information on the Linux operating system.

The Root accountThe Linux operating system controls access to resources (programs, folders, and files) based on user account. In Linux, the user account which has unlimited access to all system resources is called “root.”

The root user can control every process, access every file, and perform any function on the system. It is, therefore, very important that the root account is protected with a secure password. You must change the root password from the default. See “To change the root pass-word,” on page 7 for instructions.

The Linux terminalAdministrative tasks are conducted from the terminal (also known as shell or console) in Linux. The terminal is a command prompt which looks very similar to the command prompt on a DOS or OS/2 system. In many cases, using the terminal is faster than using the graphical user interface.

Because Linux is multi-threaded, it is possible to have several virtual terminals operating on the machine at once.When you start a terminal you will see a prompt which may look something like this:

[root@vmail:~]#

The prompt shown above is sometimes called the “bash prompt.” The last character in the bash prompt is the #, which you will only see when you are logged on as the root account.

You can access additional consoles by pressing CTRL+ALT+any num-bered function keys. For example, if you are in the first terminal screen, you access the second terminal by pressing CTRL+ALT+F2. You


can return to the first terminal by pressing CTRL+ALT+F1. When the graphical user interface is running in a background terminal, you return to it by pressing CTRL+ALT+F7.

WARNING! The Repartee LX system uses a graphical user interface where the keystroke ALT+F4 means exit. It is possible to accidentally press ALT+F4 while typing CTRL+ALT+F4. If you do this when the voice messaging software window is active, you can shut down the adminis-tration console.

Each terminal screen is a different session on the system and can be accessed by different user accounts or by different remote users.

This multi-terminal behavior is different from the multiple desktops in other operating systems that you may be more familiar with. In Linux, each terminal can be controlled by a completely different user. For example, you can log on as root on console 1, and log on as support on console 2. Each console can run different programs. Similarly, differ-ent users can be logged on to a Linux system remotely. In this instance, Linux provides capabilities found in mainframe systems versus simple servers or workstations.

If you are in a graphical mode, you can open a terminal by clicking this icon on the Linux desktop:

You can also right-click on the desktop to display the Options menu. Go to System Tools > Terminal.

When you are finished, press CTRL+D at the bash prompt to close the terminal.


Copying, deleting, moving and renaming files

Installers experienced with other versions of the voice messaging soft-ware may not be familiar with the Linux operating system. The table below includes common operating system commands an installer or technician may need. Visit http://www.linux.org for more information on the Linux operating system.

Task Action

To copy a file in Linux Use the cp command. For example, to copy a file called “log.txt” from the /usr directory to the /vmail directory type:cp /usr/log.txt /vmail/log.txtthen press ENTER.

To move a file in Linux Use the mv command. For example, to move a file called “replog2.12” from the /opt/vmail directory to the /usr/backup directory type:mv /opt/vmail/replog2.12 /usr/backup/replog2.12then press ENTER.

To delete a file in Linux

Use the rm command. For example, to delete a file called “email.ini” from the /opt/vmail directory, type:rm /opt/vmail/email.inithen press ENTER.You will be asked to confirm the deletion.If you wish to delete multiple files using wildcard charac-ters or another method, use the -f flag to suppress the con-firmation for each file. For example, to delete all files from the /opt/vmail directory whose file names end with “.avk”, type:rm -f /opt/vmail/*.avkthen press ENTER.

To delete a directory, including all files and sub-directories within it

Use the rm command with the -fr flag. For example, to delete all the files and sub-directories in a directory called “/old_prompts,” type: rm -fr /old_promptsthen press ENTER.

To rename a file in Linux

Use the mv command. For example, to rename a file called “email.ini” to “email.bak” in the /opt/vmail direc-tory, type:mv /opt/vmail/email.ini /opt/vmail/email.bakthen press ENTER.


Viewing and editing text files

Installers experienced with other versions of the voice messaging soft-ware may not be familiar with the Linux operating system. The table below includes common operating system commands an installer or technician may need. Visit http://www.linux.org for more information on the Linux operating system.

Task Action

To view the contents of a text file in Linux

Use the cat command, which is similar to the type command in DOS and OS/2. For example, to view the con-tents of the email.ini file, type:cat /opt/vmail/email.inithen press ENTER.

To edit a text file in Linux

Use the vi command. For example, to open the email.ini file in the /opt/vmail directory, using the vi text editor, type:vi /opt/vmail/email.inithen press ENTER.You can use the “Page Down,” “Page Up” and arrow keys to move within the file.

NOTE: There are many text editors available for Linux.

To insert text into a file using the vi text editor

Press INSERT. When you are done adding or inserting text, press ESC.

To save a file in the vi text editor

If you wish to save a file, make sure you are not in edit mode (“Insert” should no longer be visible on the screen) and type::wthen press ENTER.Notice the colon (:) in front of the “w” character. Most commands in the text editor can be issued by typing a colon then the command. In this case the “w” character tells the vi text editor that you want to write to the file (save).

To exit the vi text editor

Press ESC, then type::qthen press ENTER.

To exit the vi text edi-tor without saving the file

Press ESC, then type::q!then press ENTER.

NOTE: All changes made since the most recent save will be lost if you exit this way.


Setting the system date and time

A computer has two devices for tracking the date and time: a battery-backed hardware clock and the operating system software clock. The software clock is used by all programs and utilities on the system for the current date and time. Because the software clock is a utility, it stops whenever the operating system or computer is restarted. Each time the system is restarted, the software clock sets itself to match the hardware clock.

To ensure that the voice messaging system keeps the correct time and date, use the following procedure.

To set the system date and time


2 First, set the system software clock to the current date and time. At the command prompt, type:

date MMDDhhmmYYYY

and press ENTER. Where MM is the month, DD is the day, hh is the hour (in 24-hour format), mm is the minute, and YYYY is the year. For example, type date 102920152004 to set the date and time to October 29th, 2004 at 8:15P.M.

3 Then, synchronize the hardware clock to the software clock. Type:

hwclock --systohc

and press ENTER.

4 Restart the voice messaging software.

INDEX 161

IndexA

addingfeatures 128–129language 128–129ports 52voice or fax boards 52

assembling a kit 25

B

backuparchive to a Windows computer 120delayed backup 116immediate backup 116scheduled backup 116voice messaging software 116

battery, UPS 134Bicom Sonic C4 voice board settings 143BIOS, configuring 33

C

caller ID information 54compliance information, third-party devices 3components

connecting 30voice messaging system 6VoiceMate 14, 26

configuringBIOS 33dial-up maintenance 70e-mail integration 44Hospitality feature package 45networking 43PMS integration 45security settings 42TeLANophy workstations 84voice messaging software 42

connectingLAN 80network 80phone system 56

system components 30to a Windows computer 120voice messaging system to phone system 56

conventions used in documentation 3conversations, optional 154

D

D/4PCI voice board settings 145D/42JCT-U PCI voice board settings 147D/82JCT-U voice board settings 148D/120JCT-LSU voice board settings 149default subscriber setting for transfer type 62–63default subscriber setting screen 62diagrams

Bicom Sonic C4 voice board 143D/4PCI voice board 145D/42JCT-U PCI voice board 147D/82JCT-U voice board 148D/120JCT-LS voice board 150Dell VoiceMate 17external modem 18VFX/41JCT-LS fax board 151

documentation, related 4

E

E-mail integrationconfiguring. See voice messaging software, config-

uringsetting up 22

exiting the voice messaging system 138expansion boards

See also voice boardschoosing slots 142installing 51

extension numbers, assigning on phone system 55extensions, redirecting 65–66external modem, installing 18


F

fax boardsadding 52installing 51replacing 52VFX/41JCT-LS 151

firewall access for TeLANophy 23, 80F-Secure. See remote maintenance

G

GTDetect 60See also integration

H

hard disk, backing up 116hardware

checklist for kit assembly 29options available 6settings and connections 141

Hospitalityconfiguring 45language 45

hunt group, setting up for integration 55

I–J

installingexpansion boards 51, 142external modem 18fax boards 51Linux operating system 36network protocols for TeLANophy workstations

85–89overview of system installation 6remote maintenance software 72software, overview 32TCP/IP ??–89TeLANophy 84UPS 132voice boards 51voice messaging software 36

integrationGTDetect 60

learning tones 60phone 54Property Management System 45selecting phone system 57

Internet, using with TeLANophy 92

K

kit systemassembling 26components 26connecting peripherals 30requirements 26

L

LANWindows NT with NetBIOS logon 109

LAN, connecting to 80learning tones. See GTDetectlog on

root 7support 72system manager 8voice messaging system 8Web console 8

login. See log onlxsetup utility 22

M

maintenance, remote 68migrating, from OS/2 93modem, installing external modem 18

N

networkconfiguring 43, 120connecting to 80Networking checklist 20, 29setup checklist 20testing with PING software 90

network protocolsNetBIOS over TCP/IP 109TCP/IP setup for Windows 2000 workstations 88

INDEX 163

network protocols, continuedTCP/IP setup for Windows 98 workstations 86TCP/IP setup for Windows NT 4.0 workstations

87TCP/IP setup for Windows XP workstations 89TCP/IP testing on TeLANophy workstations 90

networking checklist for kit assembly 20, 29

O

optional conversations, selecting 154

P–Q

Personal Directory screen, voice messaging systemchanging a subscriber's transfer type 62–63

phone integrationcall overflow, setting up 55extension numbers, setting up 55hunt groups, setting up 55overview 54pooled ringing 55setting up 55trunk routing, setting up 55

phone systemconnecting to voice messaging system 56information 57integration, overview 54setting up 55switch setup for integration 55

PhoneBASIC 78PING software, using 90PMS integration, configuring 45pooled ringing 55, 60ports

assigning hunt order 55handling call overflow 55

Property Management System. See PMS integration

R

reconfiguring voice messaging software 42related documentation 4remote maintenance

about 68connecting 72installing on remote computer 72

transferring files 74using 47

removingthe UPS battery 134voice messaging software 48

replacingthe UPS battery 134voice or fax boards 52

requirementskit system 26site 6TeLANophy 79

restarting, voice messaging system 138restoring from a backup 119root

change password 7defined 156log on 7

S

screensDefault subscriber settings 62–63Personal Directory 62–63

securityprecautions 9recommended practices 12

security coderequiring 9setting minimum length 9

setup. See installingshutting down and restarting the system 138sign in. See log onslots, choosing for expansion boards 142software

installation overview 32Linux, installing 36remote maintenance 68voice messaging software, installing 42

station numbers, specifying for ViewCall Plus 81subscriber settings screen, default 62–63subscribers

changing transfer type for 62–63switch settings, viewing switch information 57switch. See phone systemsystem key

connecting, kit installation 30connecting, VoiceMate installation 17


system managerchanging default ID 9log on 8

system. See voice messaging system

T

TCP port 1024 23, 80TCP/IP

See also NetBIOS over TCP/IPsetup for Windows 2000 workstations 88setup for Windows 98 workstations 86setup for Windows NT 4.0 workstations 87setup for Windows XP workstations 89TeLANophy applications on the Internet or a WAN

92TeLANophy workstations 90

TeLANophyabout 78hardware and software requirements 79installation and setup steps 78installing on workstations 91Internet and WANs, using with 92station numbers, specifying for ViewCall Plus 81TCP/IP setup for Windows 2000 88TCP/IP setup for Windows 98 86TCP/IP setup for Windows NT 4.0 87TCP/IP setup for Windows XP 89TCP/IP testing 90workstation installation overview 84workstation setup 84

testingDTMF dialing 58LAN connection 80TCP/IP with PING software 90trunk routing 58

touchtones, troubleshooting. See GTDetect.transfering files

with remote maintenance 74transferring files

from Linux to Windows computer 122trunk routing 58trunk routing and pooled ringing 55

U

unidentified callers, limiting misdials from 9Uninstalling. See removing

uninterruptible power supply. See UPSupdating

adding a language 128–129adding features 128–129from OS/2 93hardware and software 127overview 127version upgrade 128–129

Upgrading. See updatingUPS

checking the battery 134installing 132removing the battery 134replacing the battery 135

V

VFX/41JCT-LS fax board settings 151ViewCall Plus 78ViewMail 78ViewMail for Lotus Notes 91ViewMail for Microsoft Messaging 78voice boards

adding 52Bicom Sonic C4 143D/4PCI 145D/42JCT-U PCI 147D/82JCT-U 148D/120JCT-LSU 149installing 51phone system, connecting to 56replacing 52

voice messaging softwarebacking up 116configuring 42installing 42

voice messaging systemcomponents and options 6components list 14, 26kit installation 26LAN, connecting to 80phone system connection 55–56redirecting extensions 65–66remote maintenance setup 47, 68restarting 138shutting down 138voice messaging software installation 42

voice ports, adding 51–52

INDEX 165

VoiceMatecomponents 14, 26configuring BIOS 33setting up 15site requirements 6

W–Z

WAN and TeLANophy applications 92Windows NT, log on with NetBIOS over TCP/IP 109wiring fault with UPS 133

mymail@net 510 installation guide

Documents

trademarks of active

voice server

voice messaging software

installation overview

repartee lx management

system key

system security

assembly overview