my chem engineering. cv jan 2015
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Peter Andrew NorrisE-mail: [email protected] / [email protected]
Mobile: 0793 093 8885Personal Statement
Experienced in applying cross functional managerial expertise along with good diagnostic and analytical skills in a complex and pressurised environment. I have project management experience and skills. The commercial awareness that I have gathered over the last 12 years gives me a perspective on how to ensure clear stage points and budgets do not overrun and that work is progressed in timely manner.
I am committed to working in the chemical engineering field, and have decided to retrain by studying at Swansea university after 12 yrs of full time employment. I am a member of IChemE and will be working towards becoming a professionally chartered engineer.I am seeking an industrial placement during my chemical engineering BEng program.
Education Background
2014 - To date The University of Swansea BEng (Hons) Chemical Engineering Yr in industry Currently on Yr 2. Direct entry to Yr 2 Expected 1st, graduation June 2017
Course content 2014 - Separation Processes, Biochemical Engineering Principles I, Reactor Design , Instrumentation Measurement and Control, Process and Pilot Plant Operations B, Fluid Flow, Process Modelling, Statistical Methods in Engineering, Process and Pilot Plant Operations A, and Thermodynamics of Process Design, Personal and professional development
2001 – 2003 The University of Huddersfield MBA (Master of Business Administration) Pass1996 – 2001 The University of Huddersfield BSc (Hons) Chemistry with Business 2:2
Key Skills· Project management techniques and skills· Customer analysis· Management and development of large teams.· Focus on delivering targets to budget and within a profit and loss account· Analysis of key trends, customer insights, data management. Multichannel retailer· Computer literate, with a very good understanding of Microsoft Office including Word, Excel,
PowerPoint,outlook.· Ability to work in high stress environments· Enthusiasm for continual improvement· High degree of mathematical and numerical reasoning
Work ExperienceOct 2012 – Sept 2014 Homebase Store Manager
· Managing and motivating a team of 64 to increase sales and ensure efficiency, Turnover £6m· Analyzing and interpreting sales figures and forecasting future sales, management of payroll (CTS),
P&L to facilitate planning· Performance management, appraisals and performance reviews, training and development;
succession planning· Resolving health and safety, legal and security issues· Customer insights, complaints and resolution· Organizing special promotions, displays and events· Updating colleagues on business performance, new initiatives and other pertinent issues· Maintaining awareness of market trends in the retail industry, understanding forthcoming customer
initiatives and monitoring what local competitors are doing
Peter Norris CV
· Promoting the organization locally by liaising with local schools, newspapers and the community in general
Achievements· Radically turn store performance around from 333rd in business to top 100 in 12 months· All KPI’s achieved above target at year end· Year end achieved 108% to budget· Recruitment of new senior team and internal progression / succession· Strong CRM management, driving overall customer satisfaction from 38% to 67%· Highest audit pass in company 91%, first store to pass after 5 weeks in store.· Exceeded store controllable profit target by 2%
Jan 2012 - Oct 2012 B&M Retailing Project Manager - Regionally Mobile· Responsible for new site openings and project management from initial site acquisition to first
trading day. (Southend, Cambridge, Reading, Southampton, Southend, Ipswich, March)· Recruitment and training of new colleagues, store layouts, distribution channels.
April 2007 – Jan 2012 Wickes Building Supplies1. March 2011 - Sept 2011 Store Manager (PROMOTION ROLE)
· Management of under-performing store, full management of senior team and all KPI’s.· Planning, campaign management and analysis.· Performance management· Full management of Profit and loss reporting and budget controls.
2. Nov 2009 – March 2011 Logistics & Distribution Manager (PROMOTION ROLE)· New multichannel delivery service, covering central London and north Kent. · Integrating IT systems for in-store orders, online, and catalogue orders.· Management of Internal, external contractors, customer expectations and SLA’s.
3. May 2008- Nov 2009 Customer Service Manager (PROMOTION ROLE)· Customer satisfaction top 20 in the company (328 stores), increased productivity and reduce
labour costs.· Increased service level to 96% to target. · Profit and loss - Customer resolution payments 22 %, COST SAVING.
4. April 2007 – May 2008 Merchandise Manager (Running store on behalf of the absence of Store Manager)
· Sales and category analysis to generate improved customer experience and profitability.· Management of full sales area, warehouse and goods in management.
Sept 2003 – April 2007 J Sainsbury’s Graduate programSuccessfully secured a place on the graduate program of 120 graduates from over 10k applications and a full days assessment centre covering , interview skills and techniques, psychometric testing
Interests and Activities• Parachuting, fly fishing, clay pigeon shooting, gym, swimming. • Previous member of the Territorial Army.• Qualified First aider• Full Uk Clean Driving License
References available on request:
http://uk.linkedin.com/in/peternorris2/
Peter Norris CV