VIDEO BIO DATA

Resume Of

Ashok Gurhekar Mobile

9689534220

Email IDgurhekarashok@gmail.com

AddressNew Sangavi .Pune(MH)

Date Of Birth : 20 Jul 1991Birth Place : BuldhanaMarital Status : UnmarriedNationality : IndianPresent Resident : Pune

Objective

My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation and also which provide me conducive learning and development.

Academic Details

Examination University Percentage

BBA (in Business Process Management

Y C M O U. Nashik Pursuing

HSC S G B A. Amravati 65.67%

SSC S G B A. Amravati 72.83%

Strength

Languages

Marathi English Hindi

Able to Listen Hard work Patients Communication Easy Learning Accept Feedback Adaptable

Strength

Work Experience

Organization name : Maharashtra Knowledge Corporation Ltd. Pune

Designation : Intern

Duration : 3 Years (2013 – 2016)

3 Years Work Experience in

Data Processing

Customer Support

Management Process

Supply Chain Management

Domain Knowledge

1) Online & Offline Admission Project

2) Result Processing Project

3) Network Partner Management Project

4) Supply chain management

Projects Handled By Me

1) Document Verification

2) Online Customer Support

3) Handling Reception Desk

My Role was in This Program

Online Admission Process

Various types of people come in office with their complicated issue some time they were not aware with their problem , they speak some thing wrong, some of them may be confused or agree , they want solution of their problem , in such type of situation our behavior or technic to handle them does matter . I have gone from such types of situation , in that situation I use my

Communication Skill Patience Customer Identification Skill E-Communication

Because of above mentioned skills I have handled various customers without making any one hurt .

What I achieved ?

My Role In That project1) To give information about recruitment and application process to

people who want to enquire. ( through Face to face, with online chat, call, mail)

2) If any applicant get any trouble in application process like technical issue , payment issue, Information filling in form. Then I give them solution .

3) After applied I provide them status about their application, payment, exam date, Hall ticket, exam Center

4) After Exam I & my team both do process on their answer sheet . to generate their result.

Recruitment Project

2) Result Processing Flow chart

This is Team work and I done work in following process of result process.

Recruitment Project

Sorting Center wise

Counting & Checking

Scanning

Process In OMR Sofware

Final Result

Attendance

This recruitment process is team work. Not only in office but also we go for scanning out of city in various government office , that time I have done work either as team member or as a leader of time. Some time we get trouble because of some technical issue , and person of concern department compulsion over us but we did our work under presser also but as a team leader I give assure them that we can we it . In this way our confidence ,situation handling skill and positive thinking we have run up against difficult situation also. I learnt to handle situation from that likes of works and also helped me to develop my ….

leadership , Monitoring and collaboration skill.

What I learnt ?

I was working in this project for….

A)Customer Support

B) Exam Support

C) Data Management

D) Certification

(5420 ALCs Center Around all Maharashtra And Outside)

Network Partner Management Project

We give support to our customer(Network Partner) through calling , mailing , and massaging. Problem Like :

New Centre registration Admission Payment Certificates Exam More.

Support

In Exam support we provide them online services like……

Exam software

Exam center

Exam schedules

Candidates Details

Hall Ticket

Technical Support During Exam

Provisional Result

Exam Support

I have given support to around 900 our network partners, I daily communicate with them regarding their query , and then solve it , some time they got trouble regarding admission process, payment , technical issue, material dispatch, and they want solution of that problem that time and I can not also help them that time, because of some problem like technical, authority, absence of senior etc. but I communicate them softly , understand issue, clarify them that why it do delay and give then assure that their problem definitely will be solve, they also trust me because of my network handling system, in this way I have got total ideas about customers, now I can quickly identify customer’s need , how to handle them, I have built relationship with my all network partners. And helping me to improve my Communication Management and customer handling skill.

What I learnt from Experience ?

Data Manage By : 1) Year wise 2) Student wise 3) Couse wise 4) Result wise Use For Operation Data analyze Uses for Planning , Administration Etc.

Data Management

5000 Certificate printing for 29 Courses in every month

Work on huge database

Data Collection From various department

Management

Making accurate printing data

Certification

I collect around 4000 Student in every month, this data is always in mismatch , and not in proper format . So to I make proper data by using various function , formulas in excel like data validation, VLOOKUP, Pivot table, IF, Length, Round, Left-Right, uses of conditional formatting, Pie chart and more function. So I have improved my skill about Microsoft Excel.

I have kept record admission and exam from 2013 to 2015 , I provide to management team, I analyze this data and give suitable data to everyone. All management team are depend on my data management system. It helped me to improve my data management skill.

My Learning

A)Material Dispatching Certificates Content DVDs Marketing Material Cheques Documents Electronics Devise And much more

B)Dispatch Status maintenance(Keeping record what ever we dispatched in excel file )

Supply Chain Management

A) Meeting

Arrangement

Attendance

B) In Work

Calling

Dispatching

Data Processing etc.

Management Practice

have given few presentation in meeting regarding my work. I make very attractive and professional presentation. And present it .

It helped me to improve my presentation skill.

Presentation

Skills

Non-Technical Technical Skill

Communication MS-Office

Management & Leadership Handle Framework, Portal , Software

Presentation Uses of Technical Tools

MonitoringInternet

Collaboration

Administrative

Qualities

Accuracy in Work Accomplish task within time Trouble Shooting Avoid Duplication of work Work with collaborative Approach

 

Other Interest

Watching TV Listening Songs

THANK YOU !