Marilynn Webb8607 Ashcroft Dr., Laurel, MD 20708 ● H: 301.419.2929 / C: 240.375.9661 ● marilynn.webb@yahoo.com

Software Engineer/Business Analyst/Systems Business Analyst

SYSTEM IMPLEMENTATIONS AND SUPPORT ~ HEALTHCARE IMPLEMENTATIONS

Profile

Possess exceptional academic credentials and extensive background in project management and planning.

Successfully coordinates implementation efforts for healthcare, Enterprise Resource Planning (ERP), and human resources/payroll software implementation.

Translates business strategies, customer expectations, and requirements into detailed narratives, specifications, and testable statements.

Conducts business process analysis to deliver artifacts such as Business Objectives, Business Processes, and Use Cases.

Demonstrates capabilities in troubleshooting, diagnosing, and rectifying complex technical errors and issues, and thoroughly documenting procedures for resolution.

Provides content expertise and project management in the design, development and implementation of healthcare, ERP, and human resources systems.

Quickly adapts to new roles, responsibilities, technologies and environments; possess outstanding communication, interpersonal, prioritization, and critical thinking abilities.

Highly respected for attention to detail and deadlines, integrity, and sharp technical acumen.

Professional Experience

Software Engineer/Business AnalystJohns Hopkins Medicine, Baltimore, MD 2015 to Present

Interviews business owners to gather business requirements and document workflows in clinical and business environments.

Responsible for leading and participating in analysis and development work for OnBase, a document management system used with the Epic system to provide electronic documents.

Identifies functional requirements and technical requirements and translates them into business requirement documentation and workflow diagrams.

Develops project documentation including project scope, business requirements, system design, and use cases.

Employs analytical skills to define system requirements and objectives for system applications and interfaces.

Uses SQL Server tools to replicate existing reports from previous application, create new reports, and develops audit and validation reports.

Develops implementation and test plans, and provides training to end users. Works with other project team members to complete essential project phases including, project

initiation, planning, design, development, testing, and production live processing. Provides system support after live processing, and maintains project management

documentation, reports, and project SharePoint site.

Systems Business Analyst Fiducial, Inc., Columbia, MD, 2013 to 2015

Gathered requirements using interviews, document analysis, surveys, business process descriptions, use cases, scenarios, business analysis, and workflow analysis.

Critically evaluated information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs.

Served as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.

Defined and documented business and technical requirements for the development and enhancement of the company’s services, and facilitates requirement reviews with stakeholders.

Monitored and documented requirements traceability through the development lifecycle ensuring that all requirements are met in both development and testing.

Identified critical issues supporting testing efforts and performs initial system tests, ensuring issues were identified, tracked, reported, and resolved in a timely manner.

Technical Support 3Northrop Grumman (position with the Department of Homeland Security), Washington, DC, 2013 to 2013

Identified and researched potential and actual problems, developed and recommended strategies and tactics for problem resolution.

Responded to and resolved recurring customer issues and concerns. Received, evaluated and responded to customer reports of application problems. Prioritized schedules and tracked requests of identified problems to ensure timely and accurate responses to users.

Ensured compliance policies and monitors data quality standards.  Assisted in preparing and updating manuals, instructions, job aids and SOPs. Evaluated established methods and procedures and prepared recommendations for changes in

methods and practices where appropriate. Identified and reported on trends and patterns of customer usage as well as systemic problems. Gathered and analyzed facts, organized documentation and developed recommendations.

Publications Assistant (Part-time)AABB, Bethesda, MD, 2011 to 2013

Collaboratively managed contracts and conducted editorial updates to manuscripts, constantly focusing on meeting publication deadlines.

Meticulously reviewed page proofs for errors and make necessary corrections. Created and maintained up-to-date production logs for publication of books and periodicals.

Implementation ConsultantCeridian Corporation, Columbia, MD, 1998 to 2006

Proficiently coordinated seamless implementation of Ceridian payroll and HR software products and services for new and existing customers.

Leveraged advanced knowledge and expertise in HR policies, procedures and employment laws to interface HR reports including custom benefit and 401K/403B reporting tools.

Aided in the testing of product fixes and enhancements in preparation for migration or implementations.

Performed validation and testing of post implementation analysis of data results for accuracy. Demonstrated exemplary talents throughout the project lifecycle; held client meetings to analyze

and clarify specific client payroll and HR needs, determined project scope and risks, created schedules, and drove the complete implementation process.

Expeditiously responded to and resolved client/technical issues, vital to ensuring satisfaction. Identified and implemented improvements of data quality issues relating to data integrity and data

accuracy.

Familiarized clients with Ceridian’s software products by coordinating training activities. Played a key role in sustaining and growing business by delivering quality onsite customer

support and problem resolution.

Technical Support SpecialistCeridian Corporation, Columbia, MD, 1996 to 1998

Provided technical support for Ceridian users on-site and by telephone, and installed and tested hardware and software products and services.

Assisted users with the set-up and maintenance of security profiles and procedures. Performed automation of software and hardware, as well as planning and designing personal

computer support systems.

Continued …

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Professional Experience continued …

Performed comprehensive troubleshooting to swiftly rectify issues, and provided training and help desk supporting documentation.

Developed reports and databases, and led design and implementation of new custom reports. Held full accountability for ongoing customer retention and satisfaction related to Ceridian

resources and service tools.

Account Relations RepresentativeCeridian Corporation, Columbia, MD 1990 to 1996

Reliably provided quality service and support to Ceridian’s payroll customers by examining and efficiently resolving critical billing and financial issues.

Strategically established rapport with customers to secure outstanding invoices and cultivated cooperative and long-term business relationships.

Analyzed customer credit ratings, account history, and references to determine creditworthiness, pivotal to minimizing company risk.

Additional experience includes role as Credit Card Auditor with Navy Federal Credit Union, Vienna, VA.

Education & Certifications

Certificate in Project Management (Graduate Studies), 2011University of Maryland University College

Master of Business Administration, 2010 ~ Master of Science, Human Resources, 2009University of Maryland University College

Bachelor of Science, Business Administration, 2007University of Maryland University College

National Dean’s List, 2006-2009 ~ Member, Phi Kappa Phi Mentor, Student Mentorship Program

A+ Certified ~ Microsoft Certified Professional

Professional Affiliations

Society for Human Resources Management (SHRM)

Computer Skills

Microsoft Office (Word, Excel, Visio, Access, PowerPoint) ~ SharePoint 2012…SQL Server 2012 ~ Visual Studio 2010 ~ Microsoft Project 2013

Adobe Acrobat … Epicor HCM…MasterTax….Open 4 Payroll…Ceridian HR/Payroll software