MVNE SoftwarE SoLUtIoN

CoNNECtINg yoU to thE worLd oN yoUr tErMS

The telSPACE MVNE software enables the launch, support and management of multiple MVNOs.Quickly launch and support MVNOs with a turnkey back office solution where you can plug in virtually any service from any provider and enable MVNOs to sell, provision, fulfill, and provide world class customer care on one ubiquitous platform. Plugin services include prepaid and postpaid cellular, VoIP, wireline, Internet, long distance and more. telSPACE has streamlined the process of becoming a successful MVNE. In development since 1998, telSPACE has used client input from over 100 MVNOs to refine our core MVNE software and create a robust and cost effective billing system that rivals any in its class.

as a global leader in communications billing we strive and continue to define the standards of our industry.

one telSPaCE

Software Benefits

• YoucanlicenseorpurchaseacopytheentiretelSPACEMVNEsolutionincludingallsourcecode(compiledandnon-compiled)

• telSPACEdevelopsallsoftwarein-house

• MVNESoftwarehaslaunchedandsupportedover100MVNOs

• LaunchMVNOsindays,notweeksormonths

• MVNEsolutionincludesafullsuiteof.NETwebservicesthatenablesyourMVNOclientstoconnectthroughAPIs

• Scalableinfrastructuretomanagealargecustomerbase

• Quicklyintegratewithmultipleserviceproviders(cellular,Internet,VoIP,cable,ILD)

• Integratewithmultipleserviceprovidersforthesameproductorserviceforredundancyandlowcostflexibility

• Fullintegrationandcompleteautomationwithallmajorcarriers:Verizon,AT&T,Sprint,T-Mobile

• 100%automationwithallcarrierfunctionalityneededtoactivateandsupportwirelesscustomers

• AddmultipleILDgatewaysforleastcostrouting

• Bundlemultipleserviceofferingstocreatetripleorquadplays

• EasilyintegratewithataxsolutionprovidersuchasBillSoftorVertex

• Completebillingsolutionforprepaid,postpaidorhybridmodels

• SupportspaperbillingandE-billingwith“ViewBill”linksincustomerportal

• Genealogyallowsyoutoreportandpayreal-timecommissionsatanylevelforanyproduct

• CompletepaymentgatewaysforcreditcardandACHprocessing

• Comprehensive,automatedreportingonallsystemfunctionality

• Quicklycustomize,configureandpublishrateplans,phonesandaccessories

• CustomerService/CRMmoduleenablesclientstoprovidetheirowncustomercare

• SupportsPINbasedcustomeracquisitions,replenishmentsandthirdpartytopups

• CustomerServiceCallAnalyzerallowsyoutotrackandreportonallsupportcalls

• Dealer,CSRandCustomerManagementportalsforend-to-endsupport

• Managementportalforthirdpartyfulfillmentvendorstocompletependingorders

• CallustodiscussmanyotherbenefitsofthetelSPACEsoftware

one SolutionEasily support MVNos with a flexible, robust, turnkey solution that can

quickly adapt to carrier changes or changes in the industry. Imagine launching a large MVNOinjustafewdayswithaccesstomultiplecarriers,productsandservicesincludingaretailwebsitewithE-

commercecapabilities.FivelayersofgenealogyprovideyourMVNOclientswithadynamiccommissioningenginewheretheycanquicklyconfigure the software to match their acquisition model whether online sales, thousands of store locations or both. Each layer in genealogy can be

tracked, reported and commissioned individually. The telSPACE software can also track and manage fulfillment of handsets, accessories or any other products required by the client.

MVNESoftwareFeatures

• Prepaid,postpaid,hybridbillingandrating

• Helpdeskwithknowledgedatabase

• SupportsE-billingandpaperbilling

• Comprehensivereporting

• Wholesaleauditingandreporting

• PCIcompliant

• Securitydashboard

• Customerlookup

• Dealersearch

• 15pre-configuredsystemreports

• Troubleticketingsystem

• Carrierconnectionmonitoring

• Automatedsystemalerts

• AutomatedSMSgenerator

• CarrierQA

• MISreporting

• Customdashboards

• Integratedtaxengine

• Integratedcreditcheck

• IntegratedILDsolution

MVNESoftwareFeatures

• B2BPMTprocessing

• B2CPMTprocessing

• NACHAfileprocessing

• .NETInternetwebservice

• UploadandmanageESNs,SIMs,IMEIs

• Managedeviceblacklist

• Linkandbundleservicesandfeatures

• Tieredcommissioningandreporting

• Turnkey,privatelylabeledPOSWebsite

• PrivatelylabeledandfullyautomatedIVRsolution

• ProprietaryAFIDS(Anti-FraudandIntrusionDetectionSystem)

• Completeinventorymanagementsolution(vendortostore)

• Bulkupload,bulkactivate

• Easilymanagehotphoneswith“Suspend-In-Transit”functionality

• Copy/Pastefunctionalityforcreatingnewrateplansandfeatures

• Promocodesupporttooverridedefaultrateplansettings

• PublishandmanageannouncementstoMVNOsanddealers

• Selfcareportalforsubscribers

• Customernotes

• Reportscheduler

• Rateplanoptimizer

• Procurementqueues

• Easilyloadandmanagedevices

• EasilygenerateandmanagePINs

• Plusmuchmore...

Launching MVNostelSPaCE has developed an automated, state-of-the-art solution for launching MVNos quickly and efficiently within days...not weeks or months. Enter basic required in-formation,check/uncheckdesiredfunctionalityandthesoftwareautomaticallyconfiguresthebackoffice.Loaddealers,phones,rateplansandfeaturesandstartactivating.Thecopy/pastefunctionalitytocreateanewMVNOreducestimetomarketevenmoreasthesoftwarecopiesallsettingsfromoneMVNOtotheother.Loadtheircontactinformation,makenecessarychangesandthey’rereadytoactivate!

MVNOManagementFunctionality

• Easilyenterrequiredinfointoorganizedtextfields

• UploadMVNOgraphicstoprivatelybrandtheirpages

• UploadoptionalcustomTerms&Conditions

• EnterFTPlocation

•Selectdefaultlanguage

•Selectdefaultcurrency

•Configurethirdpartytopupoptions

•Configuredealersettings

•Enteralertandsupportemails

•Enablehotphones

•EnableIVR

•Configureinventorysettings

• Configuretaxsettings

• ConfigureILDsettings

• Configureprepaidandpostpaidsettings

• ConfigurecreditcardandACHpaymentoptions

•Configuresuppliers

•Configureuseraccess

•CopyoneMVNOtoeasilycreateanewMVNO

•EasilypublishorunpublishMVNOfunctionality

•EasilymodifyMVNOnavigation

•EasilytoggleMVNOreportson/off

PrivateLabelPOSFeatures •CompleteprivatelylabeledPOSportalliveandreadytoactivatewithindays!

• Useanyuniquedomainname

• Canbedisplayedinalmostanylanguageandcurrency

• Integratedonlinecreditcheckforpostpaidprogramswithauto-mated score based actions

•Automatedprovisioningofinternationallongdistanceservices

•Customerautopayfeaturereduceschurn

•Privatelabelpaymentprocessing

•FundscanbedepositeddirectlytotheMVNOorMVNE

• Privatelabelselfcaremodulesocustomerscanmanagetheirown accounts online

• PrivatelabelIVR

• Privatelabeltier2dealersupport

• Privatelabeldealertrainingmanuals

• PrivatelabelFAQ’stoanswercommonquestions

•Privatelabelonepageorfivepageactivations

• Privatelabelaffiliatesitesimplementedinaslittleas24hours

•Privatelabeltoweradsoneachpage(optional)

•Selectfromallavailablecarriers

•Browserateplans,featuresandaccessories

•Privatelabelshoppingcart

•Privatelabelreceipt(printandemailversions)

MVNo E-commerce websitetelSPaCE software provides MVNo clients with a turnkey PoS website that can

be privately labeled and published within hours. The automated, state of the art, web based, POS system allows MVNO customers to activate and provision all available services. This feature packed POS can be com-

pletelyreskinnedtofitanylookandfeelorclientscanevenbypassPOSandusetheirexistingPOStoprocessordersviatelSPACE’s.NETwebservice.

dealer Selling Made EasyDealeractivationshaveneverbeeneasier.Eachdealerisgivenauniqueusernameandpass-wordtoaccessthesystem.TheDealerdashboardincludes“Activate”,“Replenish”and“Lookup”quicklinkstogetdealerswheretheyneedtogoquickly.Weknowtimeiscriticalandwehavestreamlinedeveryprocesstominimizetimeandeffort.Input from over 100 MVNos has helped us create a feature rich, agile solution that will impress any dealer. Additionaldashboardfeaturesincludeat-a-glancereal-timecarrierstatusgauges,newannouncements,anassortmentofkeyreportsandhelp desk with integrated knowledge database.

Activate New Subs

• “Activate”quicklinkondealerdashboard

• Selectcarrier

•Enterdesiredcoveragearea

• Selectrateplan

• Selectdevice(buyneworcustomerowned)

• Add/removeplanfeatures

• Entercustomerinfo(optional)

• Viewshoppingcart

• Submitorder/viewreal-timestatus

• Print/emailreceipt

ReplenishExistingSubs

• Lookupcustomer

• Replenishcurrentplanorselectnew

• Add/removeplanfeatures

• Selectpaymentoption

• Viewshoppingcart

• Submitorder/viewreal-timestatus

• Print/emailreceipt

ManageExistingSubs

• Addnewlines

• Upgrade/swapdevices

• Viewcurrentplandetails

• Viewusagedetails

• Viewbill

• Viewcustomernotes

• View/updatecustomerinformation

• View/updateusername/password

• View/updatesecurityquestions

• Applymanualdebits/credits

• Manageautopaysettings

Procurement Queues

ProcurementQueueFeatures

• Real-timeat-a-glanceviewofcurrentactivity

• Easilyopenandeditpendingoperations

• Easilyreprocessorclearfailedorders

• Easilyvoidpendingorders

• Easilyactivateorresetanactivation

• ViewjobID,deviceIDandfeaturecodes

• Openordersarelockedtooneuserforediting

• FilterresultsbyMVNO

• Filterresultsbycarrier

• Filterresultsbyoperationordesiredvalue

•Fulfillmentqueueforone-uporderspendingdeviceIDincludes“activate”,“testok”and“printlabel”

• Real-timedeviceverification

• Real-timeerrortrapping

Procurementqueuesprovideuserswithareal-timelookintocarrieractivity.at a quick glance you can see how many orders and operations are being processed. Visible

queues include pending operations such as restores, suspends, ports pending, pending mobile number requests, orders pending fulfillment, returns and change requests. The queues are a powerful tool for managing carrier activity. Support teams can view, troubleshoot

andupdatependingoperationsreal-time.Valuableinformationisavailabletostreamlinecommunicationswithcarrierresolutionteams.

GenealogyFeatures

• Commissionscanbereal-timeordelayed

• Commissionscanvaryperproduct

• Commissionscanvaryperlevel

• Clerkscanbesetupforeachdealer

• Productofferingscanbecontrolledbylevel,time or location

• Copy/pastefeaturetoaddnewdealers

• Lockreplenishmentstospecificdealers

•Canned,automatedreportsforeachdealer

• Loginmanagementforeachdealer

• Offercashrateandchargerate

• Configurestartercards

• Capallowedcreditsperclerk

• Defineuserroles

• Setactivationfeesperproduct

• NightlybatchACH

• Real-timecreditcardprocessing

• Configurepromocodes

CommissioningtelSPACE software includes genealogy, a commissioning and reporting engine that powers the MVNO’sdistributionnetwork.genealogy can be configured to match the hierarchy of any distribution scenario.Genealogyincludesfourmainlayers(ISO,MasterAgent,Agent,Dealer)withnomaxonwidthatanylevel.Eachlevelcanbecommissionedandreportedonseparately.Dealerscankeeptheircommissionsreal-timeorthesoftwarecanbeusedtocollectallrevenueandcommissionspaidatanydesiredinterval.Reportingisavailabletoauditandreconcileallactivityandtransactions.

ReportingFeatures

• GeneratereportsbasedonMVNO

• Generatereportsbasedondealer

• Generatereportsbasedonlocation

• Generatereportsbasedontime

• Viewreportsingraphorlistformat

• Easilyexportreportstoexcel

• Cannedreportsinclude:

Activations

Replenishments

Orders

Commissions

Products

ARPU

DailyUsage

Trouble Tickets

Adjustments

BadDebt

DailyCash

Overage

ILDUsage

MissingCDR’s

Subscriber Totals

WholesaleBilling

ReportingisatopstrengthofthetelSPACEsoftware.reporting is available for every process and operation of the software. Canned reports that have been refined over years of

usearereadilyavailable.Deliverymethodsincludeemailandftpwithalertswhenreportsareavailable.Customre-portscanbecreatedtoreportandanyrequireddataandsenttokeypeopleatsetintervals.Reportsareavailabletousersatalllevelsofthesystem

but only show data for their level of access. Our top down approach is invaluable when reporting on activity at each level to manage your business.

reporting

The telSPACE MVNE solution is built around a sophisticated rules based billing and rating engine. This powerful engine has the capability to rate as often as carriers can send customer call data records. the telSPaCE rating engine can concurrently rate multiple services, prepaid and postpaid from dozens of suppliers.telSPACEsoftwarecanbeintegratedupwardsintoanycarrierand/ordownstreamintoanyclient’sexistinglegacysystem.

BillingandRatingFunctionality

• Automatedreal-timerating

• WatchDogfeatureoffersreal-timemonitoringofrating for revenue assurance

• Autopaysafetylevelcanbesetbythecustomerwhich ensures their phone is never shut off by prepaid rating

• Rateandbillbothusageandbundledtyperateplans

• Buildandrateanyconceivableplan

• Supportoptionalfeaturesofanytypeincludingphone leasing, mobile to mobile, free incoming calls, and much more

• Changeanyratingvariableinseconds

• Supporttruepostpaidplans,postpaidwithspendinglimits, and prepaid plans

• SupportPINbasedbusinessmodels

• Supportcustomeroveragelimits

•Automatedtextmessagesalertcustomerswhenbills come due, if overage balance occurs or if customers are low on minutes

•ProvideE-billingandpaperbilling

rating & Billing

the telSPaCE MVNE solution offers dynamic tools that enable world class customer care. ThecustomerselfcareWebsiteprovideseachsubscriberwiththeabilitytologin

andmanagetheirownaccount.OtherpowerfulselfcaretoolsincludeWAP,smartphoneappsandasophisticatedprivatelabelIVRsolution.

Customer Self Care

• View/editcustomerinformation

• View/editusername

• Resetpassword

• Viewcurrentplan/devicedetails

• Viewusagedetails

• Viewdocuments

• Replenishaccount

• Editautopaysettings

CustomerLookup

• Searchresultslimitedtoaccesslevel

• Showall,showactiveonly

• Livesearchresults

• Searchby:

LastName

FirstName

Account Number

CustomerID

MDN,ESN,SIM,IMEI,IMSI,MSID

OrderID

TransactionID

PIN

ReferralID

Merchant Number

Customer Care

CSRToolBox

• View/editcustomerinformation

• View/editusername

• Resetpassword

• Viewcustomernotes

• Viewcurrentplan/devicedetails

• Viewusagedetails

• View/uploaddocuments

• Replenish/Suspend/Restoreaccount

• Manualadjustments(credits/debits)

• Adjustbillduedate

• Editautopaysettings

• Editpromocode

device Management

DeviceUpload/Update/Remove

• Easilyuploadandpublishdevices

• Easilymodifyinfoandpricing

• Uploadimagesanddetails

• Assigninventorytypeandlocation

• AssignUPC(optional)

• Setstartdateandenddate

• Setshippingoptionsandcharges

•EnterrebatedetailsandURL(optional)

• LinkPDFformoreinformation(optional)

The telSPACE MVNE solution makes it easy to manage devices. Simple, intuitive interfaces allow quick upload and management of devices and accessories. Uploadinbulkor one at a time, verify status and assign to store locations. Easily set email and sms alerts to go out when inventory becomeslow.Changesarejustaseasy;open,modifyandsave.LinkPDFsfrommanufacturerstoprovidemoreinformationaboutdevices.Linktorebates when available for specific devices. Managing inventory has never been this easy.

DeviceIDs

• EasilyuploaddeviceIDs(bulkorone-up)

• Exceltemplateonlineforbulkupload

• Verifyupload

• Verifydevicestatusinsystem

• AssigndevicetoMVNO

• Assigndevicemake,model,colortoID

• Setifreturnableyes/no

•UploadSIMs(ICCID/IMSI)

• AssignsuppliertoSIMs

• AssignSIMstoMVNO

DeviceInventory

• Easilyuploadinventory

• Exceltemplateonlineforbulkupload

• Assigninventorytostorelocations

• Viewdownloadinventorylevelreports

• Viewphonemodels

• Setalertsforlowinventory

• Uploadandmanageaccessories

• Easilyadd/updatestorelocations

Security and access ControlSecurity and access control is essential to our billing solution. the telSPaCE software has

been carefully designed, segregated and locked down to meet strict PCI data Secu-rity Standards.AccesscanbelockedtospecificIPaddresses,passwordscanbeexpiredatsetintervalsandall

systemactivityistrackedbyusernameandIPaddress.Reportsareavailabletoshowthepath,actionsandhistoryofanyuserandcriticalalertscanbe sent to key people.

PCIDSSCompliance

Safeguarding data is always a top priority. The telSPACE software has been engineered andarchitectedtomeetstrictPCIDatasecu-rity Standards. The telSPACE software pro-tects cardholder data by using double encryp-tion technology, token based authentication, strong password requirements, and unique application IDs for logging and security ac-cess. PCI DSS compliance is a continuousprocess and is fully integrated into the devel-opment life cycle of the telSPACE Software.

AccessControlandLoginMaintenance

Setting up new users is fast and simple with the intuitive interface. Each new user will get a temp password that they will need to access the system. New users will be prompted to create their own password when they log in for the first time. The users role, security level and department will determine what function-ality and information is available to them once they access the software.Useraccesscanalsobe locked to specified IP addresses. Passwords can be reset and users removed if necessary.

Automated System Alerts

Automated system alerts can be set up to alert key people when necessary. Alerts can be configured for critical issues that include unauthorized access at any level, unauthor-izedaccesstothedatabaseorprocessserv-ers, pause in rating, carrier operations that are processing slower than normal or complete connection failure with a carrier. Alerts can be set up for any failed process and sent to key people through SMS or email. Audible and visual alarms are also available when the key people are already logged in to the software. These system alerts are essential to operating and managing any back office solution.

AFIDS(AntiFraudandIntrusionDetectionSystem)

Our exclusive AFIDSModule (Anti Fraud andIntrusionDetectionSystem)isusedtoprotectMVNOs against system penetration as well as MNO errors. This involves AI type program-ming that allows the system to self monitor and evolve using sophisticated layers of in-tuitive reporting, self monitoring, and self adjustment.

System training and Support

Training

• Detailedtrainingmanuals

• Detailedtrainingvideos

• On-site,in-persontraining

• TrainingattwotelSPACElocations

• Videoconferencing

• GoToMeeting,WebExandAdobeConnect

• Skypeinstantmessaging

• Accesstotheknowledgedatabase

• MVNE,MVNO,Dealer,ClerkFAQs

• Quicklaunchguides

As with any new partnership a successful launch is absolutely critical and sets the stage for years to come. Experienced project management, effective training and unlimited access to invaluable resources can minimize the learning curve for any new billing system. telSPACEhasgoneaboveandbeyondtomakesureyouhaveaccesstowhatyouneed,whenyouneedit.Frominstallationandintegrationtotraining and ongoing support telSPACE is with you every step of the way. Our revenue is tied to your success which makes us the ultimate partner, today and tomorrow.

HelpDesk(KnowledgeDatabase)

• Organizedhowtovideos

• Browsecategories,videos,documents

• Q&Awithdevelopersandsupportstaff

• Postquestionsandcomments

• View/searchpreviousposts

• Sortbykeywords,recentorpopular

• Followmembersandcontributors

• Invitenewmembers

Trouble Tickets

• Createnewticket

• Searchorviewalltickets

• Viewonlyyourtickets

• Viewticketsfromallusers

• Edit/updateexistingtickets

• Changeticketstatus

• Addcommentstoopentickets

why telSPaCE?

“Thereisgrowingdemandfortechnologyintegrationbetweencarriers,MVNOs,andtheendcustomer,andwehavedevelopedacompletelyrules-basedoperating platform where MVNEs can efficiently deliver, in literally a matter of days, a turnkey MVNO solution including access to facility carriers, customerservice,fulfillment,paymentprocessingandevenafullyloadedPOSplatform.”-RyanReed,telSPACE’sCTO.

Inthisfastpacedindustryautomationandflexibilityiskey.Ourclientsdependonabillingsystemthatcanquicklyadapttochangesinbusinessrequire-ments and carrier updates. The telSPACE back office integration strategy is based on automation and creating efficiencies in areas where technology has not yet caught up to its fullest potential.

ThetelSPACEsoftwarehasbeenindevelopmentsince1998andlaunchedin2003.for the first time since conception the complete tel-SPaCE MVNE solution is available for license or purchase. This unique offer allows our clients to take ownership and control of the source code(compiledandnoncompiled)whereyouhost,manageandmodifythesoftwareasneededtoadaptandgrowyourbusiness.

remove the handcuffs of your current vendor and enjoy the operational freedom of owning your own billing system.

“ThereisincredibledemandinthemarketplacefortelSPACE’sMVNEsoftwareaslargercompanieswishtocreatetheultimatetripleorquadplay.Ourclientsenjoytheconvenienceofmanagingmultipleservicesfrommultiplesuppliersononeubiquitousplatform.ThetelSPACEsoftwarecanintegratewith virtually any supplier and aggregate the volume across multiple clients allowing our clients to significantly reduce costs and provide a very cost efficientandcompetitiveproduct.”-JeremySands,CEOoftelSPACE.

agile. robust. Intuitive. User friendly. affordable.

Call(424)953-2805oremailusatsales@telspace.comforafreedemo.

DataSecurityReportingCarrier Access Commissioning Customer Care

About telSPACE

• HeadquarteredinKirkland,Washington

• InbusinesssinceMarch,1998

• Strongmanagementanddevelopmentteam

• Builtaconvergentacquisition,billingandcareplatformtosupport any type of service

• StrongUScarriertechnologypartnershipsforcellular, Internet, VoIP and long distance

• Strongrelationshipswithdevicemanufacturers

• Strongrelationshipswiththelargestfulfillmentcompanies

• StrongMVNE/MVNOrelationships5400CarillonPointKirkland,WA98033USA

425.953.2805Sales|425.903.3907Fax