music to your ears - the weekly source · music to your ears. confidential working your way through...
TRANSCRIPT
Music to your ears
Confidential
Working your way through the aged care minefield can be very
difficult. I spoke with Kim regarding my Mum’s
situation. She was very understanding and most helpful. I can’t thank her
enough.
1
So glad I came across your site – saved me from
wading through too many Home Care Provider options! Thank you
Professional, efficient and caring right from the first interaction. Have made a daunting experience so streamlined. Our family are extremely happy to
have stumbled upon CareAbout!
Complex made simple. Very patient explanation
Great Advice. These people have all the answers. If you are
navigating the Aged Care minefield, you have to speak to these guys to
obtain clarity.
The staff are fantastic. I got more information from
them than I did from five other agencies in three
months.
We are making a differenceJust ask our customers
Aged Care is complex
The problem
Confidential 2
Over 860 Home Care providers nationally
01Confusing information
02
Fees are confusing and difficult to compare
03Consumers don’t know what they can access
04
Provider brands not known to consumers
05Provider service quality highly variable
06
Confidential 3
Consumers need help!
CareAbout help customers understand their options & find the right Home Care
solution for them
How we help customers
Advice and guidance
Simple
Independent
Needs based matching
Confidence
Free for consumers
Confidential 4
The CareAbout model
Market the CareAboutservice to potential consumers
Expert contact centre explore individual needs and explain home care in language customers understand
Match customer needs to the partner provider who is the right fit
Visit customers at home to onboard to partner provider
1 2 3 4
Confidential 5
What we do
CareAbout become the providers brand advocate and key sales channel.
MARKETING
CareAbout onboarding allows providers to focus on care.
PRODUCTIVITY
CareAbout help providers grow when and where they choose.
SCALABILITY
CareAbout market insights help shape future business growth
INSIGHTS
How we help our providersIn a crowded and competitive market, providers need support to grow
Confidential 6
Confidential 7
Customer focused processes that deliver great outcomes
FOCUS ON CUSTOMERS
Clear focus on initial training, onboarding & ongoing development of staff
STRONG RECRUITMENT & TRAINING
Answer phone calls, respond quickly, give customer confidence
AGILE & RESPONSIVEThink laterally when supporting customers to maximise Package funding
FLEXIBLE
Our average provider fees (admin/case management) is 24%
REASONABLE FEES
We are growing fast and we want our providers to grow fast too!
DESIRE TO GROW
01 02
03 04
05 06
Who we work withCareAbout partner with a carefully selected panel of Home Care providers
CareAbout’s advocacy service helps customers who need to transition to Aged Care
Confidential 8
Transitioning to Aged CareCareAbout can help Home Care providers transition their customers to Aged Care Homes
Our Aged Care advocates:
ü Help identify needs and preferences via a family meeting
ü Explain options in clear and easy-to-understand language
ü Assist in the completion of paperwork for the Home and for Centrelink
ü Tour different Homes with you and ask all the tricky questions
ü Negotiate the fees
Who is contacting CareAbout
Gender of caller
Our customersCareAbout has helped over 40,000 customers over the last 2 years
Confidential 9
Provider Type
Provider Type
Our providersCareAbout providers cover 85% of the Australian population
Confidential 10
“I have been amazed at the level of care & support from CareAbout. What was the greatest stand out was how they simplified every step of the way & considered my father and his needs as #1 priority. Thank you & I will be recommending CareAbout to friends & others I meet”
Trustpilot Review from Katherine
Crystal clear