municipality complaint portal

USER MANUAL FOR MUNICIPALITY COMPLAINT PORTAL ZOHO APPLICATION

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MUNICIPALITY COMPLAINT PORTAL

A single point solution to register and track your complaint.

Customer registration page: First time users have to first sign up with the Municipality using the

Customer registration page where the Customer is asked to fill in his details. A unique Consumer id will

be generated once he has registered successfully. Customer will have to login using this consumer id

and his registered password to register his complaint with the Muncipality.

Login Page: To register a complaint a registered customer has to give in the20 digit Consumer id and his

password.

Complain Registration page: Once successfully logged in the Customer will be taken to the Complaint

Registration page where the customer will fill in the required details of his complaint. Once the details

have been successfully entered into the system an unique Complaint registration ID again of 20 digits

will be created and set to the Customers registered mail address.

Complaint Status page: Here the Customer can check the description and status of the complaint.

LOGIN PAGE:

Screenshot:


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Inputs:

INPUT FIELDS MANDATORY TYPE COMMENTS

UserName Yes Email id Customer has to use his registered email id as user name in this page

Password Yes String Customer has to enter his registered password to log in

Direction:

For already registered User :Customer has to Enter both the UserName, Password and then press the

SUBMIT button. On successful submission of the username and password the user will

be redirected to the next form that of Complaint registration.

For new user: New user have to first register from the link given below the login window. Please refer

to the link under “New Users Click here to Register”.

Errors:

ALERT MESSAGE ERROR MESSAGE POSSIBLE REASON

Invalid entries found. Please correct and submit again.

Enter a value for UserName User name is blank

Enter a value for Password Password field is blank

Enter a valid email address for UserName

User name is not a valid Email id format

Please enter valid user id and password

The input username and password is not registered with the application. OR Password entered does not match that of user.

Output:

NA


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COMPLAINT PAGE:

Screenshot:

Input:


Complaint Category

Yes Dropdown Customer has to choose the type of complaint namely they are:

Water Supply

Road Repair

Garbage Cleaing

Complaint Description

Yes String Customer has to type in his complaint in words

Direction: Choose the complaint category from the drop down and type in the complaint description.

The complaint Id will be auto generated and will be displayed on the screen. Also a mail will

be set to your mail having the complaint description along with the unique 20 digit Complaint Id

generated. The user will be redirected to the login page and his session will end.

Error:



Select a value for Complaint Category

A value is not selected from the drop down for the field Complaint Category.

Enter a value for Complaint Description

The Complaint description is mandatory field and is blank.


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Output:

FIELD TYPE COMMENTS

Complaint Id Number ( 20 digit) A 20 digit unique Complaint id is generated. The complaint id sent to the customer via mail.

REGISTRATION PAGE:

Screenshot:

Inputs:


Name Yes String Customer has to enter his name in this field

Email Address Yes Email Id Customer has to enter a valid email id here. This email id will be later used as the user name when logging in into this portal. All alerts will be sent to this email id when the customer registers his complaint.

Password Yes String The Customer has to enter the password.

Gender Yes Radio Button The Customer enters his or her gender

Contact Number

Yes Number. (10 digit)

The Customer enters the contact number.

Address Yes String The field has the address of the customer

City Yes String The City of the customer is provided in the field.

Zip Code Yes Number (6 digit)

The zip code is entered in this field.


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Verification code

Yes String( 5 letter)

Customer has to enter the 5 letter code displayed beside the field.

Direction: Enter all the above fields according to the description of the fields and then the Submit

button to register the customer. On successful register the customer will be redirected to the login page

where he can register with the email id and password he entered in the registration forward.

Errors:



Enter a value for Name Mandatory field Name is blank.

Enter a value for Email Address Email address is mandatory and blank

Enter a value for Password Password field is blank

Select a value for Gender None of the radio buttons in gender field have been selected.

Enter a value for Contact Number Contact number field is blank

Enter a value for Address Address field is blank

Enter a value for City City field is blank

Enter a value for Zip Code Zip code field is blank

Please enter verification code Verification code is empty.

Enter a valid email address for Email Address.

The email address provided is not in valid Email id format

Enter a valid number for Contact Number

Contact Number entered is not numeric

Enter a valid number for Zip Code Zip code entered is not numeric

Please enter the correct verification code.

Verification code entered is not correct.

Output:

FIELD TYPE COMMENTS

Customer Id Number ( 20 digit) A 20 digit unique Customer Id is generated. The complaint id sent to the customer via mail.

COMPLAINT STATUS:

Screenshots:

Initial:


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After we enter the complaint id and click outside the form. Please note we should not submit the form

at this point. To view details of the complaint we have to just enter tab or click outside the form.


Complaint Id Yes Number (20 digit)

The complaint id for which the Customer wants to check the status.

Direction: The customer enters the complaint id that he has received in the email while registering the

complaint and then clicks outside the form. On clicking outside the form , information of the respective

complaint displayed in the form. Also the information that the complaint has been closed or open is also

displayed. On submitting the form the customer will be redirected to the login page and his session will

end.

Errors:



Enter a value for Complaint Id The Complaint id field is blank.

Please enter valid Complain id

NA The complaint id is invalid. No complain has been registered against this complain id

municipality complaint portal

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