municipal cio council summit 2012...• continued evolution of the role of the municipal cio •...
TRANSCRIPT
Municipal CIO Council Summit 2012Municipal CIO Council Summit 2012
How a Municipal CIO Manages Through
a Technology Change
How a Municipal CIO Manages Through
a Technology Change
Dave Wallace, CIO
City of Toronto
May 31, 2012
Dave Wallace, CIO
City of Toronto
May 31, 2012
TopicsTopics
• The New World for Municipal CIOs
– Challenges and Opportunities
– Changing Role
• Embracing Technology Change…But Not For • Embracing Technology Change…But Not For
the Sake of Change
– Key Trends
– How Toronto is Adapting To These Trends
• The Importance of Governance
• A View Forward
The New World for Municipal CIOsThe New World for Municipal CIOs
• Challenges (Just a sample!)
– Increasing expectations
– Rate of Technology Change
– Fixed or reduced budgets
– Distributed authority
– Shared services
• Opportunities
– Common approaches and Enterprise Architecture
– IT as a Service
– Federated leadership
The New World for Municipal CIOs - RoleThe New World for Municipal CIOs - Role
• Strategic Leader
– Business
– Enterprise IT
• Trusted partner• Trusted partner
• Enhanced authority
• Readiness for “anything”
• Driver for efficiency and effectiveness
• Seer to the future – setting the expectations
Embracing Technology ChangeEmbracing Technology Change
• Some key trends (augmenting what
we’ve heard and seen today…)
– Devices – new power & consumerism
– Collaboration
– Integration and universality /openness
– Unified Messaging and Voice Over IP
– The New Power of ERPs
– Asset Management and Enterprise Licensing
– Cloud, cloud, cloud!
But Not For the Sake of Change…But Not For the Sake of Change…
• Change for the sake of change is expensive
and can lead to “one offs” and worse than
that, can cause endless upheaval
• It is critical to embrace common standards • It is critical to embrace common standards
and to have a solid blueprint/roadmap
• It is also vital to have a strong IT portfolio
based on your blueprint/roadmap that is the
basis of your investment strategy
• Look for partners – don’t go it alone
How Toronto is Adapting to Technology
Changes
How Toronto is Adapting to Technology
Changes
• Business Capability Model, as a foundation for our Enterprise Architecture
• eService Strategy, as part of an overall eCity Vision
• Common Components and Integration• Common Components and Integration
• Business Intelligence/I.M.
• Updated SAP platform
• Enterprise System Management
• Open Government and Open Data
• Working with others – e.g. G4
• Key Technology Positions – e.g. Cloud
Key Goals and Objectives:
• Improve the public experience with
services offered by the City of
Toronto
• Better access to Public services…
eService StrategyeService Strategy
• Better access to Public services… more interactive and personalised service.
• Service Bundling - MyToronto
• Need to present services in end user’s language (from end user’s point of view) (KPMG: Report; Workshop 02)
• Self-service
Enterprise Architecture Creates the Context for Enterprise Architecture Creates the Context for
the Organizationthe Organization
Technology
Framework
ComponentsCapability
Map
urrent State
Applications
Platforms
Programs &
Services
Processes
Cu
Transform
ation
Physical
Architecture
Business
Architecture
Logical
Architecture
Rationalized Portfolio
About the City of Toronto’s Enterprise
Architecture
About the City of Toronto’s Enterprise
Architecture
• Enterprise Architecture is the coordinated roadmap to enabling the vision of the organization (enterprise)
• Represents and communicates the vision and requirements in a manner that is understood by everybody
• A structured approach to capturing, reviewing, aligning and re-using business capabilities and corresponding technology components
Enterprise Architecture Practice
Business Architecture
Information Architecture
Security & Privacy Architecture
ApplicationArchitecture
TechnologyArchitecture
Domains
Frameworks and Tools
Governance is “The Glue”Governance is “The Glue”
• Effective governance is the glue to
accommodate and enable technology change
• Leadership needs to come from City senior
management but with a key role for the CIOmanagement but with a key role for the CIO
– e.g. in Toronto, the CIO chairs the Enterprise Architecture Review Committee
• Federated governance can work and is the
key to involvement, support and oversight
• Champion Groups work well
• Keep it simple!
View ForwardView Forward
• Continued evolution of the role of
the municipal CIO
• Shared services a reality
• Effective adoption of new • Effective adoption of new
technology within an overarching
Enterprise Architecture
• Federated governance
• Continuous improvement