1. Which of the following types of hotels is least likely to offer uniformed guest services?a. World-class service hotelsb. First-class service hotelsc. Mid-range service hotels d. Economy/limited service hotels

2. In a large full-service hotel, the front office manager reports to the:a. General Manager.b. Chief engineer.c. Room division manager.d. Security director

3. Which of the following types of hotels would likely appeal most to pleasure/ leisure travelers?a. Airport hotelsb. Resort hotelsc. Residential hotelsd. Convention hotels

4. Which of the following types of front office software enables a hotel to generate room reports, revenue reports, and forecasting reports?

a. General management softwareb. Guest accounting softwarec. Rooms management softwared. Reservations management software

5. Which of the following front office applications of a computer-based property management system monitors predetermined guest-credit limits?

a. Reservations moduleb. Guest accounting modulec. Rooms management moduled. Point-of-sale module

6. Mr. X checks into room 207 for a one-night stay. Early the next morning, Mr. X leaves the hotel without paying the bill. When checking the 4 P.M. housekeeping report, the front desk finds room 207 listed as vacant and ready for sale and realizes that the guest was a:

a. Due out.b. Sleeper.c. Skipper.d. Sleep out.

7. Which of the following departments employs the largest staff in the rooms division? a. The front officeb. Reservationsc. Uniformed servicesd. Housekeeping

8. Mr. Barnes made a reservation at the Metro Hotel. He arrived at 9 P.M. only to find that the hotel was full. The room held for him was released for sale at 6 P.M. Based on this information, which of the following types of reservations did Mr. Barnes probably make?

a. Non-guaranteed reservationb. Credit card guaranteed reservationc. Travel agent guaranteed reservationd. Corporate guaranteed reservation

9. Which of the following reservation system reports would help managers assess the volume of reservations activity on a daily basis?

a. An expected arrivals and departures reportb. A rooms availability reportc. A regret and denial reportd. A reservations transaction report

10. The status of a group’s reservation changes from blocked to booked as:a. The cut-off date approaches.b. The cut-off date passes.c. Group members reserve rooms.d. Group members cancel rooms.

11. The report that indicates which rooms are occupied and which guests are expected to check out the following day is called the:

a. Registration record.b. Occupancy report.c. Housekeeping status report.d. Room status discrepancy report.

12. Split folios are most often requested by __________ travelers.a. Pleasure/leisureb. Businessc. International d. Elderly

13. Which of the following settlement options will work with express check-out and self check-out?a. Cash paymentb. Credit card paymentc. Direct billingd. B and C

14. Which of the following results from a communication problem between housekeeping and the front office?

a. Lock-out situationsb. Late check-outsc. On-change roomsd. Room status discrepancies

15. Which of the following front office forms typically contains personal guest data, the length of stay, and the method of settlement?

a. Room rack slipb. Registration cardc. Information rack slipd. Credit card voucher