multicultural design teams 1+1=11? @ service experience camp 2014 berlin
DESCRIPTION
My barcamp session on Service Experience Camp in Berlin. It was a workshop on how to design a great multicultural team and which tools to use to keep a diverse team together. Based on design thinking and service design approaches. If you want to use the tools shown in the slides please contact me and I'll share them with you!TRANSCRIPT
Berlin13.09.2014
Multicultural design teams1+1=11 ?
Andrzej Karelwww.andrzejkarel.com
Who?
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Andrzej:
• product manager at Soundian (Creation Center of Telekom Innovation Laboratiories)
• freelance consultant (with Design Thinking Warsaw)
• runs blog 100SDT.com
• organizes Design Thinking Meetups in Warsaw
barcamp outlinename tags
gadgetswarm-up
Creation Center Telekom Innovation Labs
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HPI School of Design Thinking CCBY-NC-ND 4.0 3 Core Elements
Design Thinking
Benefits of multidisciplinary teams
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More perspectives = creativity
Broader team skill set
Breaking down companies’ „silo” structure
„Diversity is the fertilizer of innovation. (…) Comfortable social situations are actually
barriers to innovation. When all of a company’s managers are from the same
background (or are the same gender or race), the company tends to stop innovating
and runs into trouble.”Business Innovation For Dummies – A. Hiam
Risks of multidisciplinary teams
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Communication problems (different terminologies)
Different motivations
Scepticism towards „others”
3 types of differentiation: professional, personal (character and
culture), demographic
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1. Define team needs and choose members. Four core specializations: designpsychology/social sciences businessIT/ engineering+ expert
c
Z
7€
a
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1. Define team needs and choose members. Four core specializations: designpsychology/social sciences businessIT/ engineering+ expert
c
Z
7€
a
2. Prepare teamwork. Get to know each other, give a name, clarify team rules.
Creation Center Telekom Innovation Labs
Exercise: My cultural collage / avatar
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Form teams of 3-4
10 minutes to create a personal collage
Use: materials, LEGO, gadgets, business cards, …
2 minutes to present to others in team – total 10 min.
Excercise: My cultural collage / avatar
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INCLUDE:
name
workplace
I come from … and for my team it means that …
I’m amazing at (2 things)
I’d like to be amazing at (2 things)
My work style in one sentence:
One team rule I’d like to introduce to our cooperation is:
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1. Define team needs and choose members. Four core specializations: designpsychology/social sciences businessIT/ engineering+ expert
c
Z
7€
a
2. Prepare teamwork. Get to know each other, give a name, clarify team rules.
3. Monitor teamwork.Check-ins and check-outs, warm-ups, team roles, etc.
Creation Center Telekom Innovation LabsCreation Center
Telekom Innovation Labs
„Team Considerations”d.School Stanford
Solutions?
Discuss best practices and possible solutions to each
team member’s 2 issues that„needs work”
Key learning Do your homework towards
cultural differences of others youwork with: team members and
partners.
• initiate project by getting to know each other
• monitor team’s performance• prepare for any meetings thatmight cause a „cultural clash”
HPI School of Design Thinking
Andrzej Karel
Thanks!
www.andrzejkarel.comlinkedin.com/in/andrzejkarel