mtn mobilemoney
TRANSCRIPT
-
7/28/2019 MTN MobileMoney
1/22
Say Yello to a w
o cash managereedom
- everywhere you go!
MTN Mobile
-
7/28/2019 MTN MobileMoney
2/22
MobileMoney key words
MobileMoney PIN: a dedicated PIN is setup to secure MobileMoney
transactions. This PIN is dierent rom your phones PIN
User : anyone holding a phone with a MobileMoney SIM card is a user
Merchant : all MobileMoney authorised dealers
Wallet : the personal and confdential place on the mobile or all cash managemen
transactions
Internet banking : My MTN is available on the internet to manage your Wallet and
process transactions rom a computer
-
7/28/2019 MTN MobileMoney
3/22
Welcome to cash management that is simply irresistible!
1. Introducing MTN MobileMoneyMobileMoney handles all cash management rom your mobile phone, including cre
a Wallet, perorming instant person-to-person cash transers, paying your bills and s
much more.
Dealing with money has never been saer. Its so easy, its simply irresistible!
2.1 Getting Started
a. Grab a valid photo ID Card (e.g. Voter ID, Drivers License, Student ID or Passport)
b. Go to your nearest MTN Customer Service Centre or MobileMoney Authorised
Merchant*
* (visit www.mtn.com.gh or complete list o MTN Customer Service Centres and MobileMoney Authorised Merch
-
7/28/2019 MTN MobileMoney
4/22
c. The Merchant or branch captures your personal details and gives you a
MobileMoney SIM card
d. Insert the MobileMoney SIM card into your handset. Ater receiving
an SMS asking you to register
e. Select My MTN menu on your mobile phone
. Select MobileMoney
g. Select Register
h. Select ID type and enter ID number (e.g Voter ID, Drivers License, Student ID
or Passport)
i. Enter a 4 digit PIN (MobileMoney PIN) o your choice
(Please keep this MobileMoney PIN confdential)
-
7/28/2019 MTN MobileMoney
5/22
Your MobileMoney PIN will be used when transacting MobileMoney business on
your mobile phone or when using your MobileMoney card
j. Re-enter your MobileMoney PIN
k. You will receive a message confrming that your MobileMoney Wallet has been
activated
-
7/28/2019 MTN MobileMoney
6/22
2.2 Using your MobileMoney Wallet on your phone
The MobileMoney menu on your mobile phone is set out as ollows:
Transfer Money: Mobile User, Non Mobile User, Favourites
Pay Bill
Top Up Airtime
Load Wallet: MobileMoney Scratch Card, From Bank Account
Allow cash out: Cash Out on, Cash Out O
My Wallet: Check Balance, Mini statement, Favourites, Change
MobileMoney PIN, Manage MobileMoney Card, My Web login
Dial Call Centre
Use star(*) instead o dot(.) or all transactions with pesewas eg 1*5 instead o 1.5
-
7/28/2019 MTN MobileMoney
7/22
2.3 Tips on key menu unctions
(a) Transer money
Mobile User
To make payment to a Mobile User, enter the recipients mobile number, repeat the
mobile number, enter the amount, the reerence (optional) and your MobileMoney
The system will debit your Wallet.
For Mobile User with MobileMoney Wallet, the system will credit the recipients Wal
SMS notifcation messages will be sent to all parties with the transaction
For MTN Mobile User without MobileMoney Wallet, the system will create and credit
Wallet with the amount and send an SMS notifcation to the recipient to register a
MobileMoney Wallet and receive the cash.
-
7/28/2019 MTN MobileMoney
8/22
Non Mobile User
To transfer money to a Non Mobile User from your phone.
Enter a secret code, the amount, reerence (optional) and your MobileMoney PI
You will receive a token (number) on your phone. You will have to provide the
receiver with the token (number) as well as the secret code to enable him to ca
out the money.
Favourites
To allow payment to a short name that you have set up on your phone, enter t
short name, the amount, reerence and your MobileMoney PIN.
The system will debit your Wallet and credit the recipients Wallet.
You will both receive SMS notifcation message with the transaction detail.
-
7/28/2019 MTN MobileMoney
9/22
(b) Pay Bill
To pay your utility bills rom your phone. A list o all utility companies availabl
will be presented. Select the name o the utility company, the amount, the
reerence (compulsory) as well as your MobileMoney PIN.
(c) Top Up Airtime
To top-up airtime, enter the desired top-up amount, the recipients MTN
number (optional i own number), repeat the MTN number and enter the
MobileMoney PIN. The system will debit your MobileMoney Wallet and send
MTN airtime to top-up the recipients MTN number.
-
7/28/2019 MTN MobileMoney
10/22
(d) Load Wallet
MobileMoney Scratch Card
To load money on your Wallet rom a MobileMoney scratch card.
Enter the scratch card PIN number and your MobileMoney PIN.
From Bank Account
To load money on your Wallet rom your bank account. Enter the amount andyour MobileMoney PIN. Your bank account is debited and your Wallet is credited
with the amount.
*Your bank must be a participating MobileMoney Bank
-
7/28/2019 MTN MobileMoney
11/22
Cash In
To load money on your Wallet with cash.
Go to your nearest MobileMoney Authorised Merchant.
Hand over cash to Merchant
Merchant enters your MTN number, repeats your MTN number, the amount,
Merchants user id and MobileMoney PIN
The system will debit the Merchants MobileMoney Wallet and credit yourMobileMoney Wallet.
-
7/28/2019 MTN MobileMoney
12/22
(e) Allow Cash out
To enable the withdrawal unctionality through a Merchant on the system.
Go to Menu
Select Allow Cash out
Turn Cash outon
Go to your nearest MobileMoney Authorised Merchant.
Merchant enters your MTN number, repeats your MTN number, the amount,
Merchants user id and MobileMoney PIN
You will receive a request on your phone to conrm Cash out
Conrm and enter your MobileMoney PIN
The system will credit the Merchants MobileMoney Wallet and debit your
MobileMoney Wallet. The Merchant will then pay you the money.
-
7/28/2019 MTN MobileMoney
13/22
() My Wallet
Check Balance
To check your MobileMoney Wallet balance:
Go to Menu
Select Check Balance
Enter your MobileMoney PIN
You will receive a response with your balance.
Mini Statement
To request for a Mini Statement:
Go to Menu
Select Mini Statement
Enter your MobileMoney PIN
You will receive a Mini Statement via SMS detailing your last 5 transactions
-
7/28/2019 MTN MobileMoney
14/22
Favourites
To add or delete short names or mobile numbers you want to make
payments to.
Change MobileMoney PIN
To change your MobileMoney PIN:
Go to Menu
Select Change MobileMoney PIN
Enter your current MobileMoney PIN
Enter your new MobileMoney PIN
Re-enter new MobileMoney PIN to conrm change
-
7/28/2019 MTN MobileMoney
15/22
Manage MobileMoney Card
To link a new MobileMoney card to your Wallet, use the Link MobileMoney
menu and follow instructions. You can also use the MobileMoney Card On m
activate your MobileMoney card i it was previously turned o, or the
MobileMoney Card O menu to prevent further use of the MobileMoney c
case it went missing.
*Your bank must be a participating MobileMoney Bank
-
7/28/2019 MTN MobileMoney
16/22
My Web login
To log into the internet access channel: http://mobilemoney.mtn.com.gh/
Enter your mobile number as the username on the log-in page
The system will present a challenge* (number) on the screen
Enter the challenge* and your MobileMoney PIN on your phone under My
Web login menu
You will now be logged into the internet cash management portal
*This is a security eature on the MobileMoney web page
-
7/28/2019 MTN MobileMoney
17/22
3. Money Transer rom Merchant
(a) To MobileMoney User
To make payment to a MobileMoney user, the Merchant will enter the recipients
mobile number, repeat the mobile number, enter the amount, the reerence (opti
the Merchants user id and MobileMoney PIN.
The system will debit the Merchants Wallet and credit the recipients Wallet. SMS
notifcation messages will be sent to all parties with the transaction detail.
-
7/28/2019 MTN MobileMoney
18/22
(b) To Non MobileMoney User
To send money to a non MobileMoney user, the Merchant will enter the senders
ID number and the amount. The sender will enter a 4 digit secret code and repea
the secret code. The Merchant will enter user id and MobileMoney PIN.
The system will generate a token (number) that is presented to the sender.
The sender must give this token (number) and secret code to the recipient to
cash the money.
-
7/28/2019 MTN MobileMoney
19/22
( c) Recieving Money
To receive money through the MobileMoney Network:
Go to an Authorised MobileMoney Merchant
Present your photo ID and token (number) to the Merchant
Enter your 4 digit secret code
When the transaction is conrmed, the Merchant pays you themoney
-
7/28/2019 MTN MobileMoney
20/22
4. Tips or choosing secure MobileMoney PINs
For security reasons the following is recommended
Do not use the same digit more than twice, e.g. 2223 or 1666
Do not use more than two digits that follow on from each other,
e.g. 1239 or 6321.
Should you choose to use the same digit more than twice,
or have more than two digits following on from each other in sequence, you
will be asked to choose a dierent PIN. This is a security precaution.
-
7/28/2019 MTN MobileMoney
21/22
Do not use any of your ID numbers, date of birth or any variations o those
numbers.
Memorise your selected MobileMoney PIN. Do not write it down anywhere
Do not give your MobileMoney PIN to anyone under any circumstances
5. Error messages
Should you receive any error messages on your mobile phone or on the Interne
portal that you do not understand, please call 111 for more information.
-
7/28/2019 MTN MobileMoney
22/22
For more information, call us free on 111 with your MTN mobile phone or
email us at [email protected]
This call is free from any MTN mobile phone.
Or visit us at www.mtn.com.gh
See terms and conditions of purchase included in this pack.