#mssl152 course introduction webinar
TRANSCRIPT
Agenda for webinar
Welcome to the course and CTFIntroductions and expectationsAbout the courseBlog and TwitterAdobe connect Next steps
Facts & figures• Established in 1986
• Excellent group at Karlstad University
• Involved in research, undergraduate and graduate education in cooperation with companies and other organizations
• Over 50 researchers and Ph D students in business administration, working life science, sociology, economics, psychology and sociology of religion
• International visiting professors
Research
CTF's efforts to develop groundbreaking theoretical knowledge has resulted inmultidisciplinary research themes: Service Management, Service Innovation and Service Experience.
Based on these themes we now develop a crosscutting theme on Transformative Service Research.
Examples of Academic Cooperation
• BI, Norwegian School of Management, Norway• Hanken School of Economics, Finland• MIT, Forskarskolan Management och IT, Sweden• NHH, Norwegian School of Economics and Business Administration• NUS, National University of Singapore, Singapore• University of Maryland, Robert H. Smith School of Business, USA• W. P. Carey School of Business at Arizona State University, USA• Warwick Business School, University of Warwick, UK
Example of research partners
• Ericsson• IKEA• Nobina• Landstinget i Värmland• SL• Trafikverket• Volvo• Valmet
• ICA • Löfbergs• Region Värmland• Skatteverket• Försäkringskassan• Telia• SP, Sveriges tekniska
forskningsinstitut• Västtrafik
Making Sense of Service LogicPurposeThe course aims to convey the new mindset of service logic, using a series of practical examples from various industries and sectors and by introducing key theories and concepts.