Small Move Solutions From AGlobal Small Move Company SM

Privileged and ConfidentialMiniMoves, Inc. • 4413 W. Roosevelt Rd Suite 103 Hillside, IL 60162• 800-300-6683

Global Small Move SolutionGlobal Small Move Solution

Employee Relocation Council

American Moving & Storage Association

Better Business Bureau – 16 yrs Board Member

Illinois Movers & Warehousemen’s Association

Multiple state moving associations

• Operate in 60 major metropolitan markets –currently 87% of US Market

• Agent based Partners

• Transit of 2-14 days nationwide within the system

• Fully Licensed – regulated similarly as Van Lines

• Recognized Industry Leader

• 2011 claims of 3.4% vs. Industry average 24%

MiniMoves is the only van line entirely dedicated to small moves...

SM

Privileged and ConfidentialMiniMoves, Inc. • 4413 W. Roosevelt Rd Suite 103 Hillside, IL 60162• 800-300-6683

High Quality, Cost Effective Solutions

• Service shipments less than 3000 lbs…No weight minimums

• Move single items up to small apartments

• Handle shipments too large for shipping companies and too small for traditional van lines

• Serve a wide customer base, including furniture companies, college students, interior decorators, auctions and estate sales, empty nesters, apartment renters, relocating employees…and many others.

What We Do…

• Provide quotes over the phone from our centralized sales team using our custom quoting engine

• Employ custom packing, loading, and unloading techniques to ensure highest possible protection of goods using cloth furniture pads (no paper pads)

• Keep customers engaged in the move process…Customers always know what to expect

How We Do It…

Privileged and ConfidentialMiniMoves, Inc. • 4413 W. Roosevelt Rd Suite 103 Hillside, IL 60162• 800-300-6683

The MiniMoves Difference

• Customers receive guaranteed quotes over the phone

– Fast booking process…Customers get immediate gratification

– No in-home estimates

– No minimum weight limits

• Goods are protected at an exceptional level to minimize damage

– All furniture is thoroughly padded & stretch wrapped

– Our prepping procedures help us maintain a remarkably low claims rate…1/5th the moving industry average

We Take Pride In Delivering An Exceptional Customer Experience

Privileged and ConfidentialMiniMoves, Inc. • 4413 W. Roosevelt Rd Suite 103 Hillside, IL 60162 • 800-300-6683

Pricing and Rating Moves

• Van Line Services– Phone Survey -Vet out goods to be moved– Cost Plus Model (non 400 series tariff) – Constructed Weight (movers cube sheet) – Binding prices (Guaranteed Price)

• OFS displays all Items to be moved, packed or PBO

• MiniMoves Logistics– Flat-rate-Item-based pricing any where in the U.S.– No Carton Packing– First 30 minutes for assembly/disassembly and debris removal included

• Freight Services– Rated by Zone and Actual Weight or Dimensional Weight– Dimensional Weight is L x H x D / 250 dim Weight Factor– Base rate for Transportation plus additional services requested

• International Services– Spot Quoted – based upon Kilo’s or weight depending upon method and

country

Privileged and ConfidentialMiniMoves, Inc. • 4413 W. Roosevelt Rd Suite 103 Hillside, IL 60162 • 800-300-6683

The Real Cost BenefitThe Real Cost Benefit

Pricing matrix

• Non-Inflated Rates – custom tariff priced realistically

• Binding rates – no weighing of shipments – no surprises

• Packing only as needed - no “full pack” required based upon lbs

• Rarely ever unpacking needed/required

• Rarely a Shuttle charge – Straight Trucks used at pick up and delivery

• No “bundled” stair/long carry charges

Storage

• No charge for holding shipment for up to two weeks beyond spread

• No additional local/cartage charges if delivered with 4 months of pick up

Privileged and Confidential MiniMoves, Inc. • 4413 W. Roosevelt Rd Suite 103 Hillside, IL 60162• 800-300-6683

Packed Container

Privileged and ConfidentialMiniMoves, Inc. • 4413 W. Roosevelt Rd Suite 103 Hillside, IL 60162• 800-300-6683

Assembled Large Container

Large Banded Container

• Container is packed tight and Banded - Labeled for destination agent

Small Banded Container

Privileged and ConfidentialMiniMoves, Inc. • 4413 W. Roosevelt Rd Suite 103 Hillside, IL 60162• 800-300-6683

Containers

Two sizes:

• Large = 88” x 48” x 93”; 210 cu/ft and holds approximately 1200 lbs

• Small = 88” x 48” x 50”; 115 cu/ft and holds up to 700 lbs

Construction

Custom designed Tri-Wall Corrugated Container- Excellent protection, resilient, compact and quick and easy set up. Fits Sofa’s and King mattresses‘.

Custom Skid – Solid top provides sturdy foundation and protection

Protection- When loaded and banded the containers are resilient, durable and prevent unauthorized access.

Privileged and ConfidentialMiniMoves, Inc. • 4413 W. Roosevelt Rd Suite 103 Hillside, IL 60162• 800-300-6683

Network Coverage

Map

Privileged and ConfidentialMiniMoves, Inc. • 4413 W. Roosevelt Rd Suite 103 Hillside, IL 60162• 800-300-6683

Quality Initiative

MiniMoves Quality Index Score

(MMQI) Customer Satisfaction Survey

• Overview

The MMQI index measures customer satisfaction with all service providers. This is based on a sampling of each booking of MiniMoves’ customers. The customers selected receive an email survey followed up by a telephone call and asked to rate the type of service provided (6 questions) on a scale of 1 to 6. This will measure the responses to each question based on the type of service the questions refers too. The measurement looks at the total number questions that apply based on the service that is performed.

Privileged and ConfidentialMiniMoves, Inc. • 4413 W. Roosevelt Rd Suite 103 Hillside, IL 60162• 800-300-6683

Summary

• Dedicated Full Service Van Line for 21 Years – >127,000 moves

• Quality Network Partners – Full Service Moves 3500 lbs

• Containerized transit system for segregation and protection

• Web Based Quoting/Dispatching

• Guaranteed Rates (binding rate) - Real cost benefits

• Industry low Claims (3.4%) …. 98.8 % Network On-Time Record

• Meaningful Cost Saving Solutions especially for Renters

• Total Small Move Management Coordination

• Quality Initiative Program