Worldwide Administration Household Goods Moving, Storage Services

•Developed by and for moving industry experts

•Commitment to unmatched, documented service delivery at lowest possible cost

•Flexibility to meet client needs– Menu-driven services

– Custom reporting

– 24.7.365 availability

• Provide unique, flexible, state-of-art technology to:- Increase efficiency

- Eliminate redundancy- Reduce costs

• Maintain Best-in-Class supplier network

• Deliver highest quality service at the lowest possible price

Deliver service excellence

• Seamless multi-supplier management

• Policy administration, development

• Personalized employee counseling

• Easy order submittal

• Custom real-time reports

• Contract negotiation, maintenance

• Move distribution

• Supplier performance evaluations

• Claims ratio monitoring

• Refusal rates

• Escalation advocacy management

Suppliers evaluated on:

• Employee satisfaction

• Counselor communication

• Packing efficiency

• Billing practices

• Claims performance

• Collective measure of all services

MMI holds suppliers to higher standards

• Benefits entitlement

• Rights and responsibilities

• Special needs assistance

• Move process

• Documented correspondence

Prevention

• Supplier selection

• Auto transport carriers

Assistance

• Pre-move counseling

• Origin/destination services representation

Advocacy

• Initiate process

• Monitor timeline

• Resolve issues

• Notify supplier

• Review denials for accuracy, fairness

• Negotiate goodwill, when appropriate

• Review, analyze estimate

• Compare estimate to actual charges

• Authenticate support documents

• Verify tariff application

• Substantiate adjustments

• Approve or reject

Single Source Billing

• Create invoice packet

• Prepare payment to supplier

• Update Web site

• Send invoice, documents to customer

• Web operating efficiencies

• Extensive reporting capabilities

• Mapping supplier roles

• Menu driven services

• Price bundling

Lower cost to clients, suppliers, with customer-focus environment:

•2004 Microsoft® Premier Vendor status

•2001 co-recipient Q award for innovation

• Service First philosophy

• Enhances service, does not replace it

• Central administration without sacrifice of local control

• Customizable Web screens

• Standard, custom reports

• Online quotes

• Real-time updates

• Document imaging

• Employee notebooks

• Invoice summary

• Claim summary

• Storage summary

• Supplier performance

• Supplier rotation

Existing Order Metrics

• All data per file in standard, custom detailed reports

• Easy to use interface for quick report access

• Archived data for comparisons

To Meet Specific Client Needs

• Activity by supplier & authority

• On-time statistics

• Claim settlement averages

• Rush move costs