motivate your team and clients with a message that ...€¦ · get ready to one-up your...
TRANSCRIPT
Lisa Copeland RDH, CSP is a dynamic and interactive edutainer. She works with organizations to transform communication chaos into profit, performance, and productivity.
A dental hygienist of 30 + years, Lisa knows the business of dentistry! By combining a professional speaking career with clinical practice expertise, she brings a unique perspective to diverse dental cultures around the world.
Lisa’s life direction changed at age 8, when her parents catapulted her into the world of competi-tive sports. Lisa’s experience as a high-level athlete is the source of many meaningful stories which make learning objectives in each program memorable. In fact, Lisa’s iRONMAN Principles provide foundational lessons on the importance of effective communication.
2017-18 she had the honor of serving as President in the National Speakers Association Northwest Chapter. Lisa also received her CSP (Certified Speaking Professional) Award in 2018. Less than 12% of global speakers obtain this designation and she is one of three Registered Dental Hygienists internationally that have been recognized. After working in Singapore for 5 years, Lisa relocated back to the US. Her passions in life include: triathlons, swimming, snowboarding and travel.
Keynotes that capture audiences’ attention Every Conversation Has a Consequence: Miscommunication Costs You Money Every Day Watch Lisa here Solutions to Todays Generational Predicament: Boomers to Gen Z
Popular and engaging workshops Improved Communication Directly Relates to Better Business: 7 Tips To Boost Company Productivity
Generational Friction Decreases Your Company Productivity Every Day: Discover Your Teams’ Super Powers Watch Lisa here
Teams are in distress when it comes to communication. Chaos leads to frustration and disengagement. Employees are craving for an impactful communicator to lead the company to success.
Get ready to one-up your competition.
Communicate to Motivate!
Motivate your team and clients with a message that transforms communication chaos into profit.
This packet includes information for Lisa’s most requested programs.
Contact our office to learn more about customizing a program for your next event!
Www.CommunicateWithInfluence.ORG 206.465.1637 [email protected]
We are experiencing a shift from product-centricity to people-centricity in the business world today.
Companies pushing products /services rather than focusing on the wants of the clients will see their
revenue dwindle over time.
Never has it been so important for us to create a positive experience for every customer and our team
members! According to Gallup's workplace analytics team in 2018: “Your employee experience is your
employment brand.”
Lisa Copeland, RDH,CSP
206.465.1637
www.CommunicateWtihInfluence.ORG [email protected]
Every Conversation Has A Consequence
Miscommunication costs
your company money everyday...
until you fix it!
When high level, intentional communication is
implemented, great results show up: comfortable interac-
tion, confrontation is diffused, harmony is created
Respect and appreciation lays the foundation for an
inclusive culture.
A strong culture continues to gain momentum through
inspiration.
It indivisibly links everyone together, no matter what role
they play in the organization.
Understanding that leadership is bi-directional is the first
step to creating a happy, engaged, and productive team.
Tapping into each team members’ super power will:
reduce turnover, improve engagement, and increase
production.
A team working cohesively and sharing the load will be
far more productive than individuals working in silos
without collaborating.
Who’s Invited? Doctor and All Team Members What’s the Format: Interactive Keynote
Keynote
Team dynamics impact business success and the Generational Friction Factor is a reality. Speak the right generational language with your team members and patients, and you’ll see a positive impact on productivity.
Lisa Copeland, RDH,CSP
206.465.1637
www.CommunicateWtihInfluence.ORG [email protected]
Solutions to Todays Generational Predicament: Boomers to Gen Z
The key to cultivating a passionate team
is generational perception!
Every generation has a justified point of view, and a
varied work value. Lisa’s 4-G Concept enables you to
recognize and understand generational differences.
Tapping into each team members’ super power will:
re-duce turnover, improve engagement, and increase
production. The key to cultivating a passionate team is
generational perception!
Customizing your generational language to your patients
will immediately enhance the relationships you build and
create patient loyalty.
It’s time to move beyond the stereotypes about
generational differences in the workplace and focus on
better understanding and communication.
This keynote will elevate awareness of your own
generational signs and language as well as your team
members and patients.
Who’s Invited? Doctor and All Team Members What’s the Format: Interactive Keynote
Keynote
Break the patterns of expectation with your team , patients, and vendors...and you'll grab their attention! Now they are ready to actively listen and participate in decision making and taking action.
Communication is the cornerstone of business and life! Acquiring or improving skills that personalize and customize your daily interactions builds trust and enables you to deliver your message with confidence. When your team, patients and vendors trust you, they become loyal to you and your practice. Production, referrals, and team productivity increase.
Implementing Lisa’s seven iRONMAN Principles every day will transform your practice dynamics. AND... you may even consider competing in an IRONMAN!
Lisa Copeland, RDH,CSP
206.465.1637
www.CommunicateWtihInfluence.ORG [email protected]
Benefits of Attending: Lead with iRONMAN Principles to empower your team /
clients
Master consistent, predictable communication that will
produce desired productivity, revenue, and profit goals
Understand the 7-11 Rule and how to create a positive,
lasting impression
Develop your inter-team communication skills that drive
results
Improved Communication Directly Relates to Better Business:
7 Tips To Boost Company Productivity
Have you ever wondered
if your patients are really listening?
Who’s Invited? Doctor and All Team Members What’s the Format: Interactive Workshop
Workshop
Watch Lisa here I MPRESSIONS
7-11 Rule R ELATIONSHIPS
The relationships you build are the cornerstone of your success O PPORTUNITIES
People make decisions based on emotional impact N EEDS
Present treatment solutions first M ANAGEMENT
Bi-directional leadership / generational specific appreciation A CTION
A strategic approach to creating an action / treatment plan N URTURE
Follow-up on varying social media platforms / increase interaction
Due to rapid global expansion of multigenerational workforces, generations are colliding every day.
Team dynamics impact business success and the Generational Friction Factor is a reality.
Teams are in distress when it comes to communication. Chaos leads to frustration and
disengagement. Employees are craving an impactful communicator to lead the practice to success.
Lisa Copeland, RDH,CSP
206.465.1637
www.CommunicateWtihInfluence.ORG [email protected]
Benefits of Attending:
Identify qualities that define each generation
Diagnose / Resolve Generational Friction Factors
Understand generational attire / professionalism
Increase employee engagement and commitment
by recognizing generational needs
Generational Friction Decreases Practice Productivity Everyday:
Discover Your Teams' Super Powers
Generations are colliding every day!
Stop the communication chaos,
start speaking the right generational language!
Clinical skill courses are always necessary, but when was the last time you
focused on the soft skills of communication that impact your bottom line?
This interactive workshop elevates awareness of your own generational
signs and language as well as your employees, colleagues, and patients.
Who’s Invited? Doctor and All Team Members What’s the Format: Interactive Workshop
Workshop
Specific qualities define every generation. Learning, understanding and
respecting each team members’ values is a powerful strategy to build a
cohesive, productive team. Applying a specific generational language to
each patient will transform treatment plan obstacles into opportunities.
Lisa Copeland, RDH,CSP
206.465.1637
www.CommunicateWtihInfluence.ORG [email protected]
Benefits of Coaching: Decrease fear of public speaking
Increase confidence
Customize a formulated process for successful
presentations
Empower your audience to take action
Living Life Means...You Are A Presenter
1:1 Presentation Coaching
Presentation Delivery Coaching!
Presentation Development and Delivery Coaching
I approached Lisa for coaching with my Myofunctional Therapy business presentation. Lisa helped
me create and deliver a clear picture of my dental expertise and specialty for my clients and refer-
ring doctors. My treatment case acceptance is improving and that was my #1 goal! Lisa’s vast
knowledge in corporate dental sales, marketing, and clinical make her an ideal coach to bring your business to
the next level. Thank you Lisa for a project well done!
Shelly Azevedo, Myofunctional Therapy Specialist
Lisa is polished and professional. She is a strong communications coach.
Don Smith, Consultant
If you are looking for a professional speaking coach-hire Lisa Copeland, RDH, CSP. She will help you design /
customize your presentation and find your unique voice. Her coaching changed my life and will change yours
too! Joanne Pacheco, Dental Hygiene Director
Lisa inspires others through her commitment to excellence in all that she does. I have had the pleasure of hear-
ing Lisa present to students, educators, and health care providers and find her speaking and presentation skills
to be superb. Lisa is an incredible health care professional and educator and someone I truly admire.
Sherry Heaney, Dental Hygiene Director
Who Is Coaching For? Anyone that would like to improve their presentation and speaking skills.
Coaching
Great new ideas for offices to incorporate. The bottom line is: communications begins with active listening and it
starts with me! Ranae Watson
Lisa is knowledgeable and relatable. She makes great points while having fun. Marionette Holmberg
Lisa was engaging, funny, and outlined a practical and efficient plan for team communication and employee retention. Dr. Rosaleen Shavron Perlot, DMD
Lisa is energetic, motivating, and delivers very applicable information for offices. Jan Drobnak
Lisa is a high impact speaker that anticipates and embraces her audi-ences' needs. Participants not only leave informed, but empowered to take action. Her presentation development considers various learning and generational styles. She is a fun-loving speaker with a very lika-ble and confident manner. Noel Paschke, Dental Consultant
Lisa was enthusiastic, direct and practical. Her stimulating genera-tional exercises engaged everyone in the room and left us wanting more. Great insight into an important topic. Sue Wagner, Consultant
I recently managed an event where Lisa presented iRONMAN Presentations. Her energy was powerful and approachable . She not only articulated practical principles, but also physically demonstrated them. I look forward to working with Lisa again. Jenni Butz, Exec. Producer
Lisa takes you on a journey of her personal iRONMAN story and translates it into a practical application for many aspects of life. Kim Peterson, Consultant
Who’s Talking About Lisa?
Happy Clients
Partial List
International Conferences
Seattle Study Club DentalED Global Saskatchewan Oral Health Professionals, Canada Yoshida Dental Hygiene Symposium, Japan EuroPerio Symposium, Sweden Int'l Federation Dental Hygienists, Spain Int'l Federation Dental Hygienists, Australia Dr. Tay Study Club, Singapore
National Dental Hygiene
RDH Under One Roof American Dental Hygienists’ Association
State Dental / Dental Hygiene
CO RMDC WA District Rotary Conference WA State Dental Conference WA Inland Northwest Dental Conference OK Dental Association Annual Session OR Garfinkle Orthodontic RDH Forum NW Educator Annual Conference WA State Dental Hygienists’ Association HI Dental Hygienists’ Association OR Fall Dental Health Conference MT Dental Hygienists’ Association CA Dental Hygienists’ Association OR Expanded Practice Dental Hygiene Confer-ence
Local Dental Hygiene
Mt Diablo Dental Hygienists’ Association Portneuf Valley Dental Hygienists’ Association Greater SW WA Dental Hygienists’ Association Sacramento Valley Dental Hygienists’ Association
Study Clubs
Seattle Study Club National Meeting DentalED Global Live / Distance Learning Robert Crook Seminars South Shore Study Club Emerald City Study Club NW Oral Surgeons Silicon Valley Study Club Spokane Study Club Chico Study Club
National Corporate
Philips Oral Healthcare Straumann USA Business Theater Live Inspired Hygiene Mastermind Interview Career Horizons Executive Workshop Interdent National Sales Conference Interdent Capable Summit Kaiser Permanente Annual
Educational Institutions
City University WA University of WA Continuing Education University of WA School of Business University of Pacific CA University San Francisco CA OR Health Science University ID State University MT State University HI University
Previous Presentations
www.CommunicateWithInfluence.ORG 206.465.1637 [email protected]
Partial List