mortgage branching done the right way eric winblad
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Mortgage Branch Managers and Licensed Mortgage Loan Officers, Take Your Career to the Next Level. Earn More. Be Appreciated, Supported and Part of a Real Team! Equal Opportunity Employer. Equal Housing Lender. Visit www.joinafn.comTRANSCRIPT
Mortgage Branching
DONE THE RIGHT WAY!
Eric Winblad T: 909-287-2650 | F: 909-287-2656
Regional Manager [email protected]
NMLS# 1020512 www.joinafn.com
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A UNIQUE APPROACH: The best investment we make IS IN PEOPLE When people come first everything else falls into place
A Note From Jack
Welcome to AFN! We appreciate the opportunity to work
together with you and your employees.
Sales success at AFN requires you to think
like a top producer, maintain the mindset of
success, and to differentiate yourself from
the competition. You have to build credibility
with a good company that keeps great
operational support. AFN will help you
with that!
Your customers must have a great
experience as well. AFN surveys all
borrowers and our results show a successful
experience almost 100% of the time. Some
of the feedback received includes how AFN
generates ideas and approaches to get
loans done. Regardless, the single best way
we keep clients happy is communication.
“I am committed to branch success,
and the success of the loans to all of
our customers, by refining all aspects
of communication.”
Real success, however, requires planning,
and AFN not only has remarkable Sales and
Operations support, but also a systematic
plan for future growth. This includes a
concierge-style Branch Relations Team
and a homegrown Customer Resource
Management system with a creative
Marketing Team. AFN is here to make
your experience a success! We welcome
the opportunity to work with successful
teams that will become the future of AFN!
Jack ShermanCEO
Chairman and CEO Jack Sherman brough his Midwestern, Wisconsin roots and
values to Southern California in 1978, setting his sights high in the mortgage
industry. After successfully running various departments within the mortgage
industry, such as sales, operations, credit and servicing, Jack started American
Financial Network, Inc. with his son, John, in 2001. Jack has a degree in
Business Administration from the University of Wisconsin. He met his wife
Evie, AFN EVP/Corporate Secretary, in Wisconsin during his college years.
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About American Financial Network, Inc.
National Strength. Local Presence.
Growth & Expansion
To sustain such growth across all geographic
markets, as well as in a constantly changing
regulatory and economic environment, requires
a commitment to core values. Our values stress
the importance of streamlined operations, a flat
management model focused on production support
and a customer service approach designed to
exceed expectations every time.
Branch Focused Strategy
Our branching strategy reflects a culture that
is both flexible and empowering; one that
rewards leadership and provides the necessary
support to ensure success. Our role is to simplify
processes and remove obstacles to allow Branch
Managers and their teams to focus on production,
exceed their goals and enjoy the benefits of our
shared success.
AFNis one of the nation’s largest privately held mortgage companies with the resources to compete
on a national level with the largest publicly held banks. Based in Brea, California and founded
in 2001, AFN is an agency-direct lender, licensed in over 40 states, with more than 100 branches supporting
hundreds of Loan Officers across the nation.
AFN understands that our industry is built on relationships and strengthened through personal and
professional loyalties. The AFN family is comprised of talented, loyal and committed individuals
who truly support one another. Our Branch Managers know they can trust in this family spirit. They trust that
corporate will provide the leadership, cutting edge technology, and full range of products and services they
need to reach their goals. After all, AFN’s CEO, a producer himself for the greater part of his career, prides
himself on having established a culture built on the idea that the producer is our true customer.
2014/2015
We provide our
customers a solid
foundation for a better
future with ethical
and fair lending practices. We are
committed to doing business the
right way.
INTEGRITY
The American Dream
is more than a motto
to us… it’s what we do.
We are dedicated to
making every loan a relationship
that will last a lifetime.
RELATIONSHIPS
Bringing our customers
true value is part of our
daily dedication. We
find the right financial
fit for each and every borrower
while working hard to save
them money.
VALUE
AFN is a continually evolving mortgage lender that combines the platform,
technology, product offering and pricing of a large
banker with the family atmosphere feel of a small
lender. We nurture the entrepreneurial spirit in our
branch managers and help them to meet their
business aspirations. Their income is only capped
by their motivation level.
Most of our executives came up through origination
at one point, so we appreciate the importance of
performing for our clients and referral partners.
We deliver on service by utilizing a great team of
operations personnel and a very efficient use of
technology. We focus on eliminating redundancies,
automating tasks and streamlining the movement
of data to the many people that need to work
on each file. We always have a pipeline of new
improvements that will continue to set us apart from
our competition. In an industry that has become
increasingly commoditized over the years with less
to differentiate competitors, our focus on support
and service does just that.
, President
We are one of the nation’s largest privately
held mortgage companies with the
resources necessary to compete on a national level
with the largest publicly held banks. AFN maintains
speed to decision, responsive communication and
flexibility through its private ownership and flat
organizational structure.
We are a team of dynamic, visionary and
opportunistic professionals that thrive on
the utilization of teamwork and technology to
outperform our competition. We are driven by a
vision of being a market leader through creating the
ultimate in customer service and being consistently
better by always seeking new ways to improve.
The customer’s experience is the end result of all our efforts. No
matter what we do, how hard we work, or how much time we
spend doing it, we always strive to optimize the client experience.
Clients and referral partners are at the top of our org chart.
OPTIMIZE THE CLIENT EXPERIENCE
Whether it is our clients, our business
partners or our employees, people
are our priority. We are a family that
takes care of one another.
PEOPLE
We take pride in what we do. We treat
others with dignity and respect. We
always hold ourselves to the highest
standards and make our word our
bond.
INTEGRITY
No matter what our interests, to succeed
in a competitive field, we are willing to
work harder than our peers..
HARD WORK
No one person can support our entire effort. We rely on
one another as a synergistic group, where the whole is
much greater than the sum of its parts.
TEAMWORK
Hard work alone will not
ensure success. We also
strive to work smarter
than our competition and
consistently seek out
new and better ways to
accomplish our goals.
EDUCATION
Great efficiencies and service levels can
be created through the use of technology.
This allows our people to build systems
that work best for their branch.
TECHNOLOGY
FUN
It is said, “If you love what you do for a living, you will
never have to work a day in your life.” We want to work
hard, but never feel like it’s hard work.
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Leadership - Experience, Passion & Integrity
Jack Sherman
Chief Executive Officer
Bob Telles, CPA, MST
Chief Financial Officer
John Sherman
President
Twyla Hankins
EVP of Operations
Jonathan Gwin, Esq.
COO & General Counsel
Scott McGinley
EVP of Secondary
Marketing
At AFN, we’re proud of what our team has been
able to achieve over the past decade and more.
We are equally proud of our brand and what it stands
for. Designed to convey a sense of well-being,
comfort, stability and integrity - it is the American
Dream personified.
If you share these values and are serious about
taking your business to the next level, AFN is looking
for professionals like you. We seek purchase-
oriented Branch Managers and Loan Officers who
are successful, motivated, respected by the their
peers, understand the importance of relationship-
based sales and the need to nurture business in
order to see it grow. We are looking for like-minded
individuals who are involved in their community and
understand their customers’ needs because they are
your neighbors. At AFN, we have a phrase we use to
describe this vision - National Strength with Local
Presence. Interested? Come join us.
Our executive team is comprised of industry
professionals with more than 150 years of combined
mortgage industry experience. Through the
guidance and vision of this leadership ensemble,
American Financial Network, Inc. has experienced
unprecedented growth both in same store sales and
through strategic recruiting and market expansion.
AFN is constantly evolving and adapting in response to internal and external market triggers to ensure that our producers are equipped with the perfect blend of product, service, price and training.
Jack Sherman, CEO
About AFN
• Nationwide Licensing Footprint*
• FHA Full Eagle
• Fannie Mae Seller/Servicer
• Ginnie Mae Issuer
• VA Automatic Authority
*licensed in most states
When AFN was first founded by Jack and John
Sherman in 2001, their goal was to create a modest,
family run, regional lender to support the local California
community.
As other lenders began growing beyond capacity along
with the housing bubble, AFN remained small, focusing
on manageable organic growth. After the market crash
in 2007 we continued to be a strong presence in the
mortgage industry, steadily expanding our licensing. By
selecting the right partners, our growth has continued to
be both steady and successful with AFN now licensed in
more than 40 states and funding over $2 Billion per year in
markets across the country.
Unlike other companies’ whose
volume levels are tied to the
interest rate environment,
AFN’s volume is primarily tied
to successful partnering with
new branches in new markets.
By starting small and growing
organically - even through the
housing bubble - in just the past
few years, we have more than
tripled our number of employees.
2012 20132001 20152009
History & Growth
Consistent Year-Over-Year Growth
2015
2014
2013
2012
2011 $0.6 B
$1.5 B
$1.55 B
$1.57 B
$3 B
FHA Full EagleAFN Funds > $3B, is
Ranked Top 50 in the Nation and Licensed in
Over 40 States.
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From start-to-finish AFN is here to
support you and your team. We
have a fully staffed Branch Relations
Department, whose sole purpose is
making your transition and onboarding a pleasant
and smooth experience. Our goal is to get your
branch operating at its optimal level as quickly as
possible. To show our support, a VP will be on site
for your Branch Grand Opening.
At AFN we believe the Branch Manager
is our customer. We are dedicated
to keeping things straightforward,
simple and transparent. Put simply,
we are here to help you reach your objectives
with effective training and development that is
innovative, comprehensive, and ongoing. We offer
true leadership and sales development workshops
to enhance and grow your already successful team.
Customized Retail Mortgage Branching
We recognize that one size doesn’t fit all. No
one knows your market, your model and your
referral relationships like you do. We respect that.
That’s why AFN customizes branches based on local
market needs. We are dedicated to your branch
from the beginning and we’ll prove it by investing
the resources, services, support and training you
and your team need to grow same store sales year
over year. By investing in you, we guarantee our
future success.
AFN empowers Branch Managers
• LO Hiring Choices - Fast-Track Hiring Process
• Instant Disclosures at Branch Level
• Branch Issued Pre-Approvals
• Branch Processing with Corporate Option
• Branch Underwriting Available
• Branch Doc Drawers Available
EASYTRANSITIONS
TRAINING &DEVELOPMENT
The AFN Strategy
AFN has the tools you need to
optimize performance because we
believe you should “measure what
you manage and manage what you
measure.” We provide the visual reporting and
trend analysis needed to make the most of your
real-time business metrics. After all, when it comes
to business analytics, “a picture is worth a thousand
dollars.”
• 24/7 Online Accounting
• Live P&L
• Profitability Reports & Analytics
• CRM Dashboard
• Motivity Business Intelligence
We support you in every manner
possible so you can stay focused on
revenue-generating activities while
we do all the rest. To maintain that
keen focus on production we provide various tools
and dedicated support to you and your team.
• On-Site Training
• Dedicated Onboading Team
• Ongoing Branch Support
• Turbo Transition Desk
• Business Planning
• Full Service Marketing
• Next-Gen Technology
• Full Service IT Help Desk
Referral Partner Support
Referral Sources are the
lifeblood of our business. We
provide turnkey opportunities
to compliantly and continually
develop new and existing referral source
relationships.
“With our empowerment and support you can always be the hero in tough transactions.”
DASHBOARD &ANALYTICS
DEDICATEDSUPPORT
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At AFN, we know that having the best products isn’t enough. In order to close, you need support you can
count on right from the start.
Nothing is more critical than a smooth transition. Our onboarding process will ensure you and your employees
don’t miss a beat. Our fully staffed Scenario Desk provides the answers you need to place quality loans
quickly. Your borrowers and referral partners will appreciate instant pre-qualification, fully underwritten pre-
approvals and quick turn times. With so many products and programs, we want to make sure that every loan
that can get done does get done. By consistently combining sound lending practices with a can-do, on time,
every time approach, together, we can deliver a better lending experience.
• Branch Relations Department
• Scenario Desk
• 24-48 Hour Turn Times
• On Time, Every Time Closing
We deliver uncomplicated and
timely closings.
SPEED
Our balance sheet and paperless
processes provide tremendous
scalability to meet your market
demands.
SCALE
We believe in keeping things
simple and straightforward. You
won’t find overcomplicated or
convoluted processes here.
SIMPLICITY
Speed. Scale. Simplicity. It’s simply... the AFN way.
• 25+ Investors
• Agency Direct
• Purchase Prioritized Underwriting
• Decentralized Underwriting
• Easy Closing/Funding
Advance Wires
• Paperless Process
Lending Excellence
Our Loan Products
AFN is a Fannie Mae Seller/Servicer, Ginnie Mae Issuer, and is USDA and VA LAPP approved with
Freddie Mac approval pending. We have it all, from the basics like FHA, USDA, VA, Conventional,
and Jumbo, to the hard to find, like Jumbo loans up to 5 million dollars, 203(k), asset based lending, construction
to perm, manufactured, modular and more. AFN services include 24 - 48 hour turn times for fully underwritten
pre-approvals, extended rate locks for new construction and closings in as little as 21 days.
In recognition that we can’t always be everything to everyone, we allow our Loan Originators to broker whenever
necessary. Having such a wide and varied product offering gives us a unique advantage. We have delegated
underwriting on nearly all our loans.
• Asset-Based
• Construction-Perm
• Delegated Non-Conforming
• Delegated to $5 million
• Fannie Mae Direct
• FHA 203k Rehab
• Ginnie Mae Direct
• HARP
• Jumbo
• Manufactured Housing
• Non-QM
• Reverse
• State Bond Programs
• USDA (Rural)
• VA (LAPP)
The Products you need to get the customers you want.
All the tools you need
WITHOUT ANY OF
THE RED TAPE
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AFN Marketing
The AFN Marketing offering is one of the very best in the industry. Our team of award-winning and seasoned
Marketing, Creative and Social Media professionals are 100% focused on Branch Marketing Support. We are
dedicated to providing our Branches with the very best solutions and support possible. We know your Referral
Sources are the lifeblood of our business. AFN Marketing provides turnkey solutions that create opportunities to
compliantly and continually develop new and existing referral source relationships!
AFN has all the Marketing tools you and your team need to succeed • Automated Post-Closing Loyalty Campaign
• Brochures, Flyers and Booklets
• Custom Advertising
• Education & Communication Series
• Email Campaigns
• In-House Marketing Agency and Design Team
• Lead-to-Loan Automated Marketing and Borrower
On-Demand Custom Library & Marketing System
• Realtor, Builder and Borrower Presentations
• Referral Partner Marketing
Custom Advertising
You’ll have your own personal full-service creative agency. Our team
of in-house marketers is dedicated to developing powerful and
professional company materials, advertising, and campaigns to support
your business. We’ll work with you to develop custom creative including
idea-storming, graphic design, copy writing and compliance review. From
brochures and postcards to open house support and co-branding, the
marketing team can help create custom materials to suit your individual
needs.
The Marketing Library that is more than just flyers
The AFN marketing library features 600+ pieces
of marketing. From multimedia campaigns to
direct mail postcards, each piece is branded for
you and is already compliance approved.
*not in all states**available on referral basis
• Stated Income**
• 95% Non-warrantable high rise and
regular condo**
• Asset-based lending
• Foreign National
• Construction to perm
• 0% down FHA**
• FHA “Back to Work”**
• Extended rate locks
• Lite-Doc, asset-based
• State Bond Programs*
• Down-payment assistance
programs.*
We have the basics covered and more. We are an agency-direct lender that can give you the loan programs you expect and more.
the basics...
the niche...
• FHA, USDA
• VA
• Conventional
• Reverse purchase
• Jumbos
• 203(k) rehab loans
• Purchase money seconds
• Manufactured & Modular
MORE PRODUCTSMEANS SELLING MORE HOMES.
Let’s Work Together!
LOVE THE VIEW, BUT NOT THE MONTHLY PAYMENT?
Don’t overpay another day. Let’s get started saving you money today!
KEEP THE LIFE YOU KNOW
REFINANCEWHILE RATES ARE STILL LOW
Every day American Financial Network, Inc. works to change peoples’ lives by “Financing the American Dream.” We are constantly evolving and adapting to ensure our employees are equipped with the perfect blend of products, service, and training to ensure that you have the best possible lending experience. We are proud to be your lender of choice.
We offer many different loan programs to meet your needs. From conventional and government programs like FHA, VA and USDA to more niche programs such as reverse and jumbo, we do it all. Let’s talk about which option is the best fit for your financial future.
Many loan options to choose from
Consolidate your debt and saveRates are still very low Lower Your Monthly Payment
Another benefit of refinancing allows you to payoff high-interest credit cards and installment loans. Consolidating your debt into a lower rate can save hundreds or even thousands of dollars per month!
Rates are still at historic lows which means that now is the time to take action. No one knows when rates will rise and when it comes to getting the most from your home investment, timing is everything. Take advantage of these rates today!
Lowering your interest rate will also lower your monthly payment, giving you more flexibility in your budget each month and saving you even more over the life of your loan.
You’ve worked hard all these years and wisely invested in the joys and trials of homeownership.
A reverse mortgage can allow you to make the most of the equity you have built and enjoy not
having mortgage payments.
If you are 62 or older and own your home, you may qualify for the government insured Reverse
Mortgage.
*American Financial Network, Inc. is not acting on behalf of or at the direction of HUD/FHA or the federal government. Borrowers must continue to make monthly or other periodic taxes or insurance payment and may risk default if payments are not made.
• Continue to live in your home
• Title stays in your name
• Frees you from your existing loan
• No more monthly payments*
• Tax-free monthly cash flow
• Social Security and Medicare unaffected
Want more info? Call me today!
Here are the benefits:
“It is our duty to strengthen our brand, gain market
share, and promote growth.”
iConnect - The Ultimate Marketing Suite
Intelligent Marketing & Relationship Productivity Suite
With AFN iConnect, you’ll have a cloud-based mobile friendly suite of tools to empower you to grow your
business through automation, relationship building, lead generation and more.
• Business Building Tools
• Contact Management (CRM)
• Customer Retention
• Database Mining
• Direct Mail Marketing
• Email Marketing
• Encompass Integration
• In-Process Communications
• Leads Management
• Loan Presentation Tool
• Marketing Library
• Post Close (loyalty) Marketing
iConnect includes:
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AFN Marketing
Nothing is more powerful than helping someone boost their
business and increase sales. This multi-faceted program will
share social media knowledge with your real estate partners. By
doing this, you’ll position yourself as a resource and be top-of-
mind. Best of all? This program is free to both you and your real
estate partners. Take advantage of email campaigns, flyers, and
trainings to create a new value added touch point with those
that mean the most for your business.
AFNEdgeGiving your real estate partners the power of social media
Social Media is a brave new world. You have a guide!
From beginner to advanced, no skill level is off-limits.
Our full-time Social Media Manager is an award-winning guru who can guide you through the ever-changing
landscape of social media and help you make the most of it.
Service features:
• Full Social Media Support
• Weekly Content Provided
• Image & Content Library
• Hours of Live & Recorded Training
• One To One Assistance
• Local SEO Support
• Automatic Blog Posting
• On-Site Help Available
Personal support on the most popular networks:
VP of Marketing & Creative ServicesWith over 16 years mortgage marketing experience,
our VP of Marketing & Creative Services is here to
ensure we create raving fans and to implement
new marketing systems.
Marketing Systems ManagerWith 2+ years of mortgage marketing experience,
our Systems Manager specializes in maintaining
our marketing systems, company store and
compliance tracking.
Marketing Creative ManagerWith 3+ years mortgage marketing experience,
our Creative Manager is here to help you with
advertising requests, graphic design and marketing
library expansion.
Social Media CoordinatorOur Social Media Coordinator is here to help
you develop social media content, strategy and
trainings.
Marketing Project AssistantWe also have a marketing assistant dedicated to
special projects, maintenance, and support.
Want to learn more?Request a copy of our
Marketing Overview Booklet.
Dedicated, Full Service Marketing Agency
AFN Marketing
Keeping referral relationships strong.
We provide our Loan Officers
a 3-year loyalty campaign on
every closed loan, free of charge.
These 48 unique communications
will keep you in touch with your
customers in a fun, interesting,
and easy way.
Brand building made easy.
From promo to apparel, you’ll
find it all online at the AFN Store.
We pre-stock many items for fast
shipping and also feature many
customer choices. Event rentals
are easily ordered as well.
Individual websites for Loan Officers.
Every Loan Officer is provided a
free website that is fully integrated
with Encompass and features
an easy way for borrowers to
complete their applications online.
Websites include a full 1003.
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Technology
When it comes to technology, at AFN we pride ourselves on ease-of-use. Our job is to make the complicated
simple, to always find the easiest path from point A to point B, to do it as quickly and as efficiently as
possible and to ensure our platform is highly scalable to support your growth.
You and your team will have the high-tech automation and real-time reporting you need to get the job done.
From desktop to laptop to mobile, AFN’s web-based loan origination system and automated pricing engine
are readily accessible, while our state-of-the-art telecom system keeps your branch closely connected to
corporate.
• Encompass 360 Bankers Edition LOS
• NYLX – Pricing Engine Online.
Anytime, Anywhere!
• AMB – Live Web-Based P&Ls
• Fully Paperless Operations
• Expense Reimbursement Smart Phone App
• Dashboard Analytics / Motivity Solutions
• VOIP Telecom System Option for Branches with
Full Corporate Office Integration
• Fully-Staffed IT Help Desk at Your Service!
“Real People, Real Answers Personal , Accurate and Timely Support”
Licensing & Compliance
At AFN, we know the more states your Loan Officers are licensed in the more business your branch is able
to close. But, with industry requirements, and ongoing changes to regulations to protect consumers,
making sure your staff is fully trained, knowledgeable and authorized to sell can be a challenge. At AFN, we
take licensing seriously. We know that providing you with the support you need is crucial to your success and
an important part of our expansion efforts.
You can count on us to:
• Assist you with deciding what states you want to get licensed in based on physical office requirements, cost, state regulations, time frame for approval, and more.
• Prepare, review and file your branch mortgage license applications for each state agency.
• Follow up with the state regulatory agencies for application status and maintain contact with each state regulatory agency until your branch receives its license approvals.
• Assist branch Loan Officers with maintaining active licenses, providing insight to license inquiries, and assistance with new license applications.
• Provide discounted savings to NMLS approved pre-licensing and continuing education vendors as well as state exam prep material.
Human Resources
To be successful in business you need the best and brightest. AFN’s HR team is here to assist in your talent
recruitment, onboarding, new employee orientation and benefits administration. We are efficient and, like
you, are dedicated to providing the highest level of personalized customer service.
We offer a full benefits package to fit both the current and future needs of you and your family. With our online
benefits access, it is as easy as 1-2-3 to manage all your AFN employee benefits when and where you want.
Benefits include:
• Medical Insurance
• Dental Insurance
• Vision Coverage
• Direct Deposit
• 401(k) Retirement
• Life Insurance
• Disability Insurance
• Flexible Spending Account
• Dependent Care
• Medical Out-of-Pocket
Expense
When people
come first everything else falls into place
This information is intended to assist Industry Professionals, and is not an advertisement for consumer credit as defined in 12 CFR 1026.2(a)(2). This information is not intended for consumers and may not be duplicated or disseminated to the public.
Corp NMLS: 237341 | Equal Opportunity Employer
Corporate: 10 Pointe Dr, Suite 330, Brea, CA 92821
American Financial Network, Inc. is licensed by the California Department of Business Oversight under the Finance Lenders Law License (6038771) and holds a CA Bureau of Real Estate, Real Estate Broker’s License (01317581) under Nationwide Mortgage Licensing System (NMLS), unique identifier of 237341. Broker is performing acts for which a license is required. Refer to www.nmlsconsumeraccess.org and input NMLS #237341 to see where AFN is a licensed lender. In all states, the principal licensed office of American Financial Network, Inc. is 10 Pointe Drive, Suite 330, Brea, CA 92821; Phone: (909) 606-3905 (NMLS ID#237341).