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Morale and motivation

by Toronto Training and HR

September 2014

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CONTENTS3-4 Introduction5-6 Definitions7-8 Help employees understand the purpose of

their work9-10 Model behaviours11-12 Keys to successful commitment13-15 Signs of poor morale16-18 What do high levels of morale look like?19-23 Morale boosters which have worked in the

past24-29 Ways to motivate employees30-31 Common motivators in the workplace32-33 Regulation and motivation34-36 Extrinsic and intrinsic motivation37-39 Basic desires which impact motivation40-41 Creating a motivational fact42-43 Promotion or prevention? 44-46 How do employees want to be paid? 47-48 Effective praising49-50 Conclusion, summary and questions

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Introduction

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Introduction to Toronto Training and HR

Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden 10 years in banking15 years in training and human resourcesFreelance practitioner since 2006The core services provided by Toronto Training and HR are:

Training event designTraining event deliveryHR support with an emphasis on reducing costs, saving time plus improving employee engagement and moraleServices for job seekers

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Definitions

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MoraleMotivationDefinitions

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Help employees understand the

purpose of their work

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Job descriptionIn writingPurposeInterrelationJob descriptionMission/visionTeam missionCommunicationOne on one

Help employees understand the purpose of their work

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Model behaviours

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Be enthusiasticBe honestWork hardBe ethicalBe respectfulHave funBe willing to be wrongStay calmCommunicate frequentlySupport the organization

Model behaviours

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Keys to successful commitment

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Strong desireKeystone actionCount the costsAct on commitments not feelings

Keys to successful commitment

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Signs of poor morale

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Increased absenteeismBad-mouthing among employees is commonplace Growing friction among factions Limited socializing among employees High incidence of employee complaints and/or grievances

Signs of poor morale 1 of 2

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Increased appearance of graffiti in the workplace • Obvious boredom on the job Problems with litter and property damageGrowing incidents of insubordination An unusual number of transfer requestsThe absence of laughter in the workplace

Signs of poor morale 2 of 2

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What do high levels of morale look like?

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Employees…Look forward to coming to work Show up fresh every morningCare about the organization Support organizational goalsVolunteerTackle assignments willingly

What do high levels of morale looks like? 1 of 2

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Employees…Pitch in to help each other Demonstrate pride in their work Take good care of their work space, tools and equipment Work with minimal direction Occasionally go the second mile Have fun at work

What do high levels of morale looks like? 2 of 2

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Morale boosters which have worked in the

past

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Practice fairness and consistency with all employeesPraise in publicCriticize in privateCreate opportunities for employees to learn and growListen to suggestionsEncourage and be receptive to new ideasHelp beginners

Morale boosters which have worked in the past 1 of 4

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Be visible and accessibleEncourage humour and fun in the workplaceRespect employee privacyKnow something about the personal lives of your employeesCelebrate successes, great or small. (Sometimes it pays to celebrate mistakes as well-it shows it’s OK to take risks)Avoid favouritism

Morale boosters which have worked in the past 2 of 4

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Give credit and accept blameServe as a buffer and an advocate for your people Share decision-making and give employees choicesKeep employees informed and be honestProvide frequent and accurate feedbackRecognize individual and team accomplishmentsAdmit mistakes

Morale boosters which have worked in the past 3 of 4

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Always provide clear directionsAvoid finger pointing and blamingPractice civility and model respectful/mannerly behaviour by all employeesProtect employees from unwelcome interruptions and distractionsPromote from within whenever possibleLead by example

Morale boosters which have worked in the past 4 of 4

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Ways to motivate employees

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Personally thank employees for doing a good job-do it timely, often, and sincerelyBe willing to take the time to meet with and listen to employees—as much as they need or want

Ways to motivate employees 1 of 5

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Provide specific feedback about performance of the person, the department, and the organizationStrive to create a work environment that is open, trusting, and fun-encourage new ideas and initiative

Ways to motivate employees 2 of 5

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Provide information on how the organization makes and loses money, upcoming products and strategies for competing in the marketplace, and how the person fits into the overall planInvolve employees in decisions, especially when those decisions affect them

Ways to motivate employees 3 of 5

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Provide employees with a sense of ownership in their work and the work environmentRecognize, reward, and promote people based on their performance; deal with low and marginal performers so that they improve or leave

Ways to motivate employees 4 of 5

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Give people a chance to grow and learn new skills; show them how you can help them meet their goals within the context of meeting the organization’s goalsCelebrate successes—of the organization, of the department, and of individuals in it; put time aside for teambuilding and morale-building activities

Ways to motivate employees 5 of 5

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Common motivators in the workplace

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SecurityRecognitionAdvancement

Common motivatorsin the workplace

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Regulation and motivation

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True intrinsic motivationIntegrated regulationIdentified regulationInterjected regulationExternal regulationAmotivation

Regulation and motivation

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Extrinsic and intrinsic motivation

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Self-determined Non self-determined

Extrinsic and intrinsic motivation 1 of 2

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AdvantagesDisadvantages

Extrinsic and intrinsic motivation 2 of 2

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Basic desires which impact motivation

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AcceptanceBeautyCuriosityEatingExpediencyFamilyIdealismInterdependenceOrderPhysical exercise

Basic desires which impact motivation 1 of 2

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PowerSavingSocial contractStatusTranquilityVengeance

Basic desires which impact motivation 2 of 2

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Creating a motivational fit

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Choose role modelsFrame goalsSeek or give feedbackProvide incentives

Creating a motivational fit

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Promotion or prevention?

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Promotion-focused peoplePrevention-focused people

Promotion or prevention?

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How do employees want to be paid?

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Based on how well I performLinked to inflation/cost of livingBased on my experienceLinked to how well my organization performsLinked to the ‘going rate’ for the job that I do

How do employees want to be paid? 1 of 2

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Linked to how well my team/department performsBased on how long I’ve worked for my employerBased on a trade union negotiated pay dealBased on how old I am

How do employees want to be paid? 2 of 2

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Effective praising

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As soonAs sincereAs specificAs personalAs positiveAs proactive

Effective praising

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Conclusion, summary and questions

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Conclusion, summary and questions

ConclusionSummaryVideosQuestions