the art and science of motivation & morale dennis wade, people development systems bruce winner,...
TRANSCRIPT
The Art and Science of Motivation & Morale
Dennis Wade, People Development Systems Bruce Winner, Los Rios Community College District
THE OLD MODEL OF MOTIVATION IS
and
DEAD
Three Reasons NOT to use Carrots and Sticks
• They can diminish intrinsic motivation• They can encourage cheating, shortcuts,
and unethical behavior• They can actually diminish performance
The Changing Workplace? Routine, assembly-line, non-creative…
vs. Highly variable, made to order, creative…
Question
What would you see around you, if you had a highly motivated workforce?
Want some GOOD News?
There is solid science about how to motivate!
A.M.P.Autonomy
Mastery
Purpose
But How?Here are a few simple ways:• Look at issues from employees’ points of view• Free flowing information• Asking questions vs. offering solutions• Delegate something they want to do
But How?
Here are three simple ways…• Goldilocks Challenges• Performance Goal versus “Learning Goal” • The importance of “Grit”
Purpose Story or Illustration
But How?
Here are a few simple ways…• Tell a “purpose story” (tell them
often)• Connect their work to the “so what?”• Recognize and encourage employees
when they are contributing positively to the purpose or “so what?”
Autonomy, Mastery, Purpose
Did you capture this?• Autonomy – Behaving with a full sense of
volition or choice; not being controlled.
• Mastery – The desire to get better and better at something that matters.
• Purpose – The need to feel connected and contributing to something bigger than ourselves.
A.M.P.Autonomy
Mastery
Purpose
McKinsey & Company (Global Consulting Firm)
• 81 companies• All over the world• 189,000 surveyed
FOUR Skillsexplained 89% of the difference
between Strong/Weak Organizations
• Solve problems effectively• Operate with a strong results orientation• Seek different perspectives• Be supportive
Four Skills explained 89% of success
1. Solve problems effectively2. Operate with a strong results orientation3. Seek different perspectives4. Be supportive
Solve Problems or Make Good Decisions
REVIEW: how to motivate employees to solve problems &
make better decisions• Autonomy
• Give employees the space and autonomy to be problem solvers. When they come with a problem, be a coach instead of an advisor:
• What options do you have?• What have you tried so far?• Which alternatives seem best to you?
• Mastery • Provide employees problem solving skills and tools, and start them
on the road to MASTERY.
• Purpose• Help employees to see the purpose or “so what” behind their solved
problem.• Share a success story when a similar problem was solved
YOUR TURN!
What ONE THING would you like to motivate people to do in
your workplace?
Four Skills explained 89% of success
1. Solve problems effectively
2. Operate with a strong results orientation3. Seek different perspectives4. Be supportive
Operate with a strong results orientation
• Autonomy –
• Mastery –
• Purpose –
REVIEW: how to _______________________________________
_______________________
YOUR CHOICE!Let’s do this together.
• Autonomy ____________________
• Mastery______________________
• Purpose ______________________
A.M.P• Autonomy• Mastery• Purpose
THANK YOU – Let’s Build a Motivated Workplace Together
Dennis Wade / People Development SystemsBruce Winner / Los Rios Community College District