monthly executive summary hilton london metropole

Report Summary

Global Review Index™

75.5%Reviews

398Semantic Analysis

4885060708090

Apr 1 Apr 5 Apr 10 Apr 15 Apr 20 Apr 25 Apr 30

Group Rankings defined by Demo Chain 2By Global Review Index™ By number of new reviews

Group Name Ranking Hotel Group Average Ranking Hotel Group Average

My Chain of 128 75.5% 84.4% of 128 398 126

UK of 8 75.5% 85.1% of 8 398 188

Group Rankings defined by ReviewProBy Global Review Index™ By number of new reviews

Group Name Ranking Hotel Group Average Ranking Hotel Group Average

Greater London 4* of 496 75.5% 81.2% of 496 398 62

London 4* of 443 75.5% 81.4% of 443 398 61

London Hotels of 1029 75.5% 78.5% of 1029 398 62

UK: Greater London of 1174 75.5% 78.4% of 1174 398 61

6

1

118

8

5

4

7

8

341

302

609

703

of 8Generated 16 May 2014. Confidential information

Executive Summary Individual Hotel:Hilton London Metropole April 2014

Reviews

Review SourcesReviews

Source Source Index TotalDistribution Ranking Score Rec.

All Sources 75.5% 398

Booking 76.6%↑ 261+24.5% negative reviews

/ 10

69.9%↑ 88 of 1071 / 5 60%=

Expedia 76.7%↑ 34+66.7% negative reviews

/ 5 87%=

Hotels.com 84.6%↓ 5 / 5 89%=

Agoda 76.8%↑ 4+50% positive reviews

/ 10

Venere I/D 1 / 10

Laterooms 71.3%↑ 1 / 6 82%↑

Holidaycheck 71.5%↑ 1 / 6 79%=

Yelp I/D 1

Priceline I/D 1 / 10

(1 of 4)

(1 of 2)

547↓

7.4

3.5

3.9

4

7.6

8

5

4.7

6.9

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Reviews

Review SourcesReviews

Source Source Index TotalDistribution Ranking Score Rec.

Google 64.2%↓ 1 / 5

(2 of 4)

(2 of 2)

3.7↓



Reviews

Reviews by language

Language Reviews Pos. Neu. Neg.

all 286+48.1% negative reviews

134 72 80

English 177+35.9% negative reviews

83 41 53

Italian 25+100% negative reviews

16 5 4

Arabic 22+20% negative reviews

8 8 6

French 14+100% positive reviews

2 7 5

Spanish 9+100% positive reviews

4 3 2

German 8+66.7% negative reviews

1 2 5

Norwegian 8+133.3% positive reviews

7 0 1

Swedish 8+16.7% positive reviews

7 0 1

Portuguese 4 3 1 0

Russian 4+100% negative reviews

1 1 2

(3 of 4)

(1 of 2)



Reviews

Reviews by language

Language Reviews Pos. Neu. Neg.

Dutch 2 0 2 0

Greek 1 0 0 1

Finnish 1 1 0 0

Croatian 1 1 0 0

Indonesian 1 0 1 0

Yoruba 1 0 1 0

(4 of 4)

(2 of 2)



Departments and Semantic

Department IndexesDepartment Index Change Reviews

Business I/D 0

Cleanliness 77% 3.4 57

Decoration I/D 0

Entertainment I/D 1

Gastronomy 69.7% 2.3 2

Location 84.1% 0.8 54

Reception 86.3% 0.4 1

Room 70.3% 3.3 52

Service 74.5% 1.7 54

Value 71.9% 6.2 50

Semantic AnalysisConcept Total Positive Negative

All concepts 585 419 166

room 107 67 40

hotel 96+92.3% negative mentions

71 25

staff 62+120% negative mentions

51 11

breakfast 37 31 6

location 36 33 3

bed 24 20 4

service 23+100% negative mentions

13 10

bathroom 17+66.7% negative mentions

7 10

food 17+55.6% positive mentions

14 3

bar 13+500% negative mentions

7 6

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Competition

Ranking Hotel Global Review Index™ Reviews

Group Average 80.3%↓ 137

1 Lancaster London 85.4%↓ 128

2 Melia White House 83.1%↓ 182

3 Novotel London West 79.9%↑ 129

4 Holiday Inn London-Bloomsbury 78%↓ 126

5 Hilton London Metropole 75.5%↑ 398

6 Park Grand London Hyde Park 74.9%↓ 127

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About ReviewProReviewPro is a reputation management tool for hotels to analyze online sentiment,and help managers turn guest feedback into improvements at their properties.

For more information visit www.reviewpro.com

GlossaryOverviewThe Executive Summary report for Individual Hotels is a powerful, printable report that gives you a concise overview of the most relevant indicators and analysis for your hotel.

Terminology found in this reportColor classificationsReviewPro normalizes the quantitive review scores and then classifies the reviewin the following classifications:

Positive (100% to 80%)Neutral (79% to 60%)Negative (59% and below)Not Rated (Reviews without score)

Report SummaryGroup Ranking defined by "Your Hotel":Create custom groups and see how your hotel ranks within yourorganization.

Group Ranking defined by ReviewPro:Rank your performance against other hotels within your city with the samestar category.

ReviewA summary of your hotel's overall reviews

Review Sources:Based on the total number of reviews, this is a consolidated list of yourresults across the top review channels.

Reviews by Language:Track review results by language to gain insight into different culturalperceptions.

Department Indexes & Semantic AnalysisThis is a summary of your hotel's overall performance across the various areas ofthe establishment, compared against the results from the previous period.

Review Index by Department:Track performance across key departments to identify areas forimprovement.

Semantic Analysis:Track the positive and negative sentiments related to consumers' opinions inkey concepts.

CompetitionCompetitive benchmark of your hotel's Global Review Index™, volume of reviewsand over all ranking within your hotel's direct competitor set.

Change HighlightAll data include "+ / -" highlighting positive or negative change compared to theprevious period.

Negative changebooking.com 9.1 / 10 218

+100% Negative

Positive changetripadvisor.co.uk 6 of 639 4.5 / 5 96% 63

+81.8% Positive



monthly executive summary hilton london metropole

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