Monitronics Security

Monitronics Home Security Monitronics is among the nation’s largest residential home security providers. Since 1994, when they were founded, Monitronics has become one of the fastest growing home security company’s in the nation. The currently provide security system services to more than 1 million homes nationwide, operating through a system of independent Authorized Dealers. Monitronics has headquartered in Dallas. Known for providing home security services, Monitronics has also moved into the home automation space, providing energy saving, video surveillance, and automated security features to their service offering.

•  $34.95 for basic monthly monitoring

•  $99 activation fee, installation and standard equipment included

•  Great technology and equipment

•  Fast monitoring response time | 24 hour monitoring

•  36 month contracts

•  In business since 1994

Monitronics Home Security

Monitronics has partnered with a number of the top home security equipment manufacturers, including Honeywell, 2Gig, Interlogix, Kwikset and others, to offer a variety of the best home security equipment available. Additional equipment beyond the basic packages does cost extra.

Their offering includes:

•  Keypads •  Security cameras •  A range of sensors •  Fire, Heat, and CO detectors •  Keychain remotes

•  Automated Appliance controls •  Automated lighting control •  Automated thermostats •  Watch/Pendant panic buttons •  Automatic door locks

Monitronics home security systems are professionally installed by the Authorized Dealer Network. The cost of that service, for standard packages, is typically absorbed in the $99 activation fee and monthly contract, unless special, additional work is required. Monitronics includes a free move policy. Customers may move with their equipment, receive new equipment and maintain their monthly rate so long as they have had 1 year of service.

While the number of complaints online for Monitronics is relatively low, common complaint issues for Monitronics often deal with incorrect billing for service calls and equipment not functioning properly. This a concern for customers who may end up dealing with additional, unexpected charges. Monitronics did reach out to our office, however, to express their desire to provide the very best of customer care and provide methods which customers could use to receive additional help. That outreach was a positive sign for future customer service.

Monitronics has an impressive resume, with awards for customer service, fast response monitoring and recognition as a high performing residential security service. With over 20 years in business, and relatively low complaint volumes, Monitronics is a solid option for residential home security. The complaints found online do bring up some valid concerns, however, regarding customer service (see user reviews on our site for examples), long-term (36 month) contracts that are difficult to get out of, and billing issues with additional fees that were not fully understood beforehand.

Monitronics is a solid company and good option, if you choose to go with them. With great equipment, fast response time and 24 hour monitoring they can do a great job improving your home security and adding additional automation features to your home. Before signing any contacts, however, we recommend that you make sure you carefully review your contract, compare Monitronics to other service providers available to your area, and are OK with additional fees that may be incurred during service.

http://besthomesecuritycompanys.com/company/monitronics