Messaging systems are highly critical applications due to their business need, and the high reliance othe corporate world on e-mail and phone. Real-time monitoring and rapid human interventions are required in the event oa ailure to any messaging system. Keross oers Messaging Monitoring and Management Services in a Sotware- as-a-Service (SaaS) model, allowing our customers to have the same state-o-art enterprise level services at a raction othe cost. Keross Application Perormance & Monitoring services helps customers uniy various sets oSLAs against their mission critical applications. For messaging systems, IKON provides in-depth availability & perormance monitori ng. In addition, IKON provides trend analysis and reports or ca pacity and architecture planning. IKON Application monitoring covers all layers othe OSI and TCP/IP models, providing meaningul end to end dashboards covering application availability, perormance, response and transaction times. Features Monitor MS Exchange, Domino, BlackBerry, Sendmail, Postx, Zimbra Servers Full technical fexibility, independent oarchitecture, OS Remote diagnositcs, remote control and on-site support Notication & escalation process workfow Customized reporting & dashboard ing Discover application issues based on loads, network latency or hardware ailures. Well dened SLAs, Service Management, Alert to action ‘service desk’ Patch management & sotware distribution Minimal time to implement and go-live Benefts Measurable ROI with lower OPEX and no CAPEX Measurable Reduction in downtime omessaging services Monitor and report on messaging application availability, response times and uptime Monthly dashboards and reports with ull status and service summary Flexible customer-oriented pricing structure Alignment oIT & core business objectiv es IKON Supervision provides maximum visibility without impeding on your control. IKON Fully Managed Service oering provides maximum level ocomort allowing monitoring your messaging inrastructure, including core servers, network and end-user mailboxes. For more inormation or a ree trial, contact us: in[email protected]datasheetMessaging Monitoring & Management with IKON IKON Messaging provides a comprehensive level ocoverage, giving us visibility rom the second a message enters our network until it reaches the end user mailbox. Using a combination odetailed metrics and an expert NOC team, we can ocus on strategic intiatives because we know our messaging systems are always available, and without issues. “ ” — Robert Trusty, Director of ITThe National Investor, UAE