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Monica AdamsLearning and Development AssociateAn experienced, motivational Learning and Development Trainer who has warmth, humour, a quick mind and unlimited passion to help people develop by stretching their comfort zones. Using both traditional, Accelerated Learning and NLP (Neuro Linguistic Programming) techniques that set out to produce self-directed, self-motivated, and self-acting learners-the kind of learners that would be valuable assets to an organisation. Programs are noted for being fun, interactive, energising, and hands-on. Objectives when delivering training are to:-

Help people to recognise and value their own worth facilitate people to develop their confidence, capabilities and performance Stimulate and support talented people

Profile Qualified PTTLS Trainer/assessor and established NLP Master trainer and Coach Strong marketing, sales and PR background Co-delivered NLP practitioner courses Freelance Actor , presenter and voice artist

An experienced learning and development professional who has designed and delivered short and long term training solutions to meet the business needs of organisations in both the public and private sectors, specialising in First Line Management and Customer Services training.12 years sales and training experience, within National brands, 3 within tourism in overseas role. 7 years experience within aviation, as Cabin Crew, working up to trainer in Sales and Service, including 50 seater private jet and celebrity clientsFollowing on from this 6 years working in marketing for Bournemouth Tourism whilst studying for a CIM certificate in Marketing. And more recently, opening and running Adam and Eve’s Cafe and Food store and Adam and Eves food company, prior to commencing associate training with Pinnacle People and other clientsExperienced across many different areas and therefore competent to deliver in a wide range of subjects. Monica’s skills and passions include; Management Development, Change Management and Performance Management. Personal Effectiveness in communication and presenting skills, Sales, Coaching, , Delivering First Class Customer Service. Also, Managing Stress, Partnership working, Behaviour and equality and diversity. Qualified to Deliver First Aid at work Level 2 and Food Hygiene Level 1

Recent Achievements Consistently achieved , and then improved upon high attendance rates delivering

courses / coaching to the long-term unemployed (DWP) exceeding projections for clients’ progression routes and employment

Developed and delivered Customer Service and Communication Skills Workshop for SME’s; Base Model Agency, Frances Burns Photographers and A’Courts Hair Salon

Successfully initiated and implemented Young People’s Confidence workshops with local schools

Have worked with;

Harveys Estate Agents, Carolyn Ash recruitment, Snowking Frozen Foods, Autobar Food Services, Cosine sales agency, Compass Group, Thomson Tour Operations, Citalia Italian Holiday Specialists, Forte Village, Ambassador Airways, Sabre Airways, European Aviation Air Charter, Blue Sky Holidays, CEGA, Bournemouth Tourism Bournemouth Borough Council, Base Model Agency, Frances Burns photography and A’ courts Hair salon, Pinnacle People, Social Care Training hub and Evince Training