MOMENTS OF TRUTH

The Successful Club Series

Abdul Lateef KhanMillennium Toastmasters Club07th Nov, 2006

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The Mission of the Club

To provide a mutually supportive and positive learning environment allowing every member

the opportunity to develop communication and leadership skills which, in turn, foster self-

confidence and personal growth.

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The Reasons Members Leave

1% die 3% move away 9% move on to other products because of

someone’s recommendation 9% finds a cheaper product elsewhere 10% are chronically dissatisfied 68% go elsewhere because the people they

deal with are indifferent to their needs

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Moments of Truth

A moment of truth is an episode when a member comes in contact with any aspect of the Toastmasters experience and forms an impression of a Club’s quality and service.

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Toastmasters’ Moments of Truth First impression Membership orientation Fellowship, variety and communication Program planning and meeting organization Membership strength Achievement recognition

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First Impression

Guest greeted warmly and introduced Guest book and name tags provided Professionally arranged meeting room Arrangements meet speakers’ needs Guests invited to address the club Guests invited to join

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Member Orientation

Formal induction, including presentation of pin and Basic Manual

Assignment of coach/mentor Education programs and recognition system discussed Learning needs assessed Speaking role(s) assigned Member involved in all aspects of Club’s

activities

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Fellowship, Variety and Communication Guests greeted warmly and made welcome Enjoyable and educational meetings planned Regularly schedule social events Members participate in Area, District and

International events Inter – Club events encouraged Club Newsletter/bulletin issued on regular basis

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Program Planning and Meeting Organization Program and agenda publicized in advance Members know program responsibilities and

are prepared to carry out all assignments Speeches given from Basic and Advanced

Manuals Meetings begin and end on time Creative table topics and activities Positive and helpful evaluations

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Membership Strength

Club has 20 or more members Current members retained Promotion of Club in the community or within

an organization Club programs varied and exciting Toastmasters sponsoring new members

recognized Regular membership building programs

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Recognizing Achievements

Award applications immediately submitted to WHQ Progress chart displayed and maintained Member achievements formally recognized with ceremony Club, District and International leaders recognized Club and member achievements publicized DCP used for planning and recognition

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Moments of Truth

A moment of truth is an episode when a member comes in contact with any aspect of the Toastmasters experience and forms an impression of a Club’s quality and service.

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Minutes Remaining

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Minutes Remaining

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Minutes Remaining

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Minutes Remaining

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Minutes Remaining

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Times UP!

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Toastmasters’ Moments of Truth First impression Membership orientation Fellowship, variety and communication Program planning and meeting organization Membership strength Achievement recognition

• <=3, progress • 4 – 5, good • 6, celebrate

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Together We Aim Together We Achieve

Together We Acknowledge