the moments of truth
DESCRIPTION
The moments of truth is a small workshop style speech designed to identify member satisfaction within the club.TRANSCRIPT
290 Moments of Truth 1
Moments of Truth
The Successful Club Series
290
290 Moments of Truth 2
The Mission of the Club
The mission of a Toastmasters club isto provide a mutually supportive andpositive learning environment in whichevery member has the opportunity todevelop communication and leadershipskills, which in turn foster self-confidence and personal growth.
290 Moments of Truth 3
The Reasons Members Leave
1% die 3% move away 9% move on to other products because
of someone’s recommendation 9% find a cheaper product elsewhere 10% are chronically dissatisfied 68% leave because people are
indifferent to their needs
290 Moments of Truth 4
A Moment of Truth is an episode
where a member comes in contact
with any aspect of the
Toastmasters experience and
forms an impression of a club’s
quality and service.
Moments of Truth
290 Moments of Truth 5
First impressions
Membership orientation
Fellowship, variety and communication
Program planning and meetingorganization
Membership strength
Achievement recognition
Toastmasters’ Moments of Truth
290 Moments of Truth 6
First Impressions
Guests greeted warmly and introduced toofficers and members
Guest book and name tags provided
Professionally arranged meeting room
Arrangements meet speakers’ needs
Guests invited to address the club
Guests invited to join
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Formal induction, including presentationof pin and manuals
Assignment of mentor
Education programs and recognitionsystem discussed
Learning needs assessed
Speaking role(s) assigned
Member involved in club’s activities
New Member Orientations
290 Moments of Truth 8
Fellowship, Variety andCommunication
Guests greeted warmly
Enjoyable and educational meetings
Regularly-scheduled social events
Participation in area, district andInternational events
Inter-club events
Club newsletter and/or Web site–updated regularly
290 Moments of Truth 9
Program and agenda publicized inadvance
Members are prepared to carry out allprogram assignments
All projects are manual projects
Meetings begin and end on time
Creative table topics and activities
Positive and helpful evaluations
Program Planning andMeeting Organization
290 Moments of Truth 10
Club has 20 or more members
Members are retained
Promotion in club’s organization orcommunity
Club programs are varied and exciting
Toastmasters sponsoring new membersare recognized
Regular membership-building programs
Membership Strength
290 Moments of Truth 11
Recognizing Accomplishments
Award applications immediately submitted to WHQ
Progress chart displayed and maintained
Member achievements recognized with ceremony
Club, district and international leaders recognized
Club and member achievements publicized
DCP used for planning and recognition