mohammed mousa Mob No: 0502424022Dubai –– Email: moh80anzh@yahoo.com

Leading customer service team, provide high quality service to clients, focus on tasks and situations, to improve the evaluation and achieve company target.

Create customers database with full customer service and support, good relationship with them to insure the customer’s loyalty.

Multi product knowledge: mobiles and electronic and good technology knowledge.

Ability to lead and manage big staff in deferent places, monitor the sales for each branch and employee and give the plans to achieve it, good knowledge with showroom merchandizing.

Good communication skills, body language and easy to understand the other side. Self-starter to find the best solutions through my responsibilities to give a

professional view to the company and customers satisfaction. Lead staff by love, train them, motive goals achiever, evaluate and improve them

to be more professional then recruit them in the proper location. Resourceful and creative, business planer and analyzer.

EDUCATION

October 1st, 1998 – June 7th, 2002 Mutah University, Karak, Kingdom of Jordan. B.Sc. in Law.

Objective

Professional Profile

Education

Areas of expertise

Page (2)

1. Business development. 6. Product forecasting. 2. Requirements management. 7. Business planner. 3. Customer Service. 8. Market recourse. 4. Staff leader. 9. Staff trainer. 5. Computer skills 10. Product knowledge.

Marketing And Training Manager

Merlin Digital L.L.C

work activities

Marketing executives contribute to, and develop, integrated marketing campaigns. Tasks

typically involve:

liaising and networking with a range of stakeholders including customers,

colleagues, suppliers and partner organizations

communicating with target audiences and managing customer relationships;

sourcing advertising opportunities and placing adverts in the press - local,

regional, national and specialist publications - or on the radio, depending on the

organization and the campaign;

managing the production of marketing materials, including leaflets, posters,

flyers, newsletters, e-newsletters and DVDs;

writing and proofreading copy;

liaising with designers and printers;

organizing photo shoots;

arranging for the effective distribution of marketing materials;

maintaining and updating customer databases;

organizing and attending events such as conferences, seminars, receptions and

exhibitions;

sourcing and securing sponsorship;

conducting market research such as customer questionnaires and focus groups;

contributing to, and developing, marketing plans and strategies;

managing budgets;

Professional Experiences

evaluating marketing campaigns;

monitoring competitor activity;

Business development manager

Sheikh Mana Group of companies 01/08/2010 till now

Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.

Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.

Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.

Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.

Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.

Protects organization's value by keeping information confidential.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Purchasing manger

(Beeah the Sharjah Environment Co. 07/06/2009till 05 /07/2010)

1) Maintain records of goods ordered and received.

2) Locate vendors of materials, equipment or supplies, and interview them in order to determine product availability and terms of sales.

3) Prepare and process requisitions and purchase orders for supplies and equipment.

4) Control purchasing department budgets.

5) Interview and hire staff, and oversee staff training.

6) Review purchase order claims and contracts for conformance to company policy.

Retail  Section Head

(Itsalat International Company 04/04/2007till 2009/5/6)

Managing sales activities including supervision of Dealers, direct sales, and customer relations.

Conducting Marketing survey of all products with various dealers, retail Outlets and end users.

Distributing and issuing all kind of POS materials, Sales Promotional Materials and other Marketing Materials to the dealers, retail outlets and retail shops.

Developing, executing and realizing company vision, sales strategy Managing sales efforts, including activities of building sales team within four

quarters. Attending exhibitions, conferences and other local promotional opportunities. Participating in the development of operating goals and objectives for the unit

by implementing methods and procedures to enhance operations. Analyzing and appraising the effectiveness of sales, methods, costs and results. Providing training on latest model launches to assist salesmen.

Senior Sales Supervisor (CompuME mall of emirates –10/04/2003 till 04/04/2007 ):

Staff recruitment between the branches. Stock auditor for all stores in my area. Market recourse and finding new locations and new products to increase company

business. Doing and train Etisalat (telecom operator) by reselling GSM card and activate it

(product coordinating). Leading and training sales staff and manage them evaluate them and put the

planes to achieve company targets.

Motive the goals achievers and penalize the delinquent jointly the HR department. System knowledge, full communications between the company departments and

reporting direct to division and product manager. Quarterly target achievement for the branches and sales staff.

Arabic, English (speaking, reading and writing). Swimming, Reading & traveling.

Nationality: Jordanian. Age: 32 years . Gender: Male. Marital Status: Married. My residence in UAE – Dubai. UAE valid license.

Languages and hobbies

Personal information