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Module 7

Content and knowledge Management

Objectives

To provide basic concepts and knowledge of Content Management to CIOs and explore the applicability of the knowledge gained in the context of E-Government Programme of the Government of Iraq.

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What is Content What is Content Management knowledge ManagementContent Management StandardCMS and ECMS

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Defining ContentContent is a resourceContent

- articles- reports- pictures- audio- Email

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Create the contentStore the contentRetrieve the contentPublish the contentArchive the contentManage the content end - to - end

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What is Content Management

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Enterprise Content Management in Governments

•Why is ECM Important?•Benefits of ECM

•Cost Saving•Better Citizen Services•Better Citizen Participation

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ECMS

Document Management System

Digital Asset Management

Web Content Management

Enterprise Information Portal

COLLABORATION

Components of ECMS

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Web Authors

Context Diagram

ContentManagement

System

IntranetServers

ExtranetServers

Web ContentWeb Pages

Web SurfersStudents, StaffInterested Parties

Services Provided :- Ease of editing Collaborative Authoring Standard templates Backup and Archiving Routing and Approval processes Version Control Metadata Management

Directory andSecurity Services

TemplateDesigners

Approvers

Template

Approved Page

WEB CONTENT

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Document Management

DocumentCreation

Digitization

Document FlowWork Flow

Document Repository

Document Archive

Document Retrieval

Physical Document

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Meta Data• What is Meta data

• Why is it important for CM

• Metadata Standards- Dublin Core

A workflow with MetadataAuthor CreatesContent

CMS appliesMetadata

Approver checksWork

Metadata sent to the Search Engine

Available on the webCMS publishes tothe web servers

ApprovedNot Approved

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Metadata standardsAnglo-American Cataloguing Rules (AACR)Encoded Archival Description (EAD)Learning Object Metadata (LOM)Spectrum standard for museum informationFriend of a Friend (FOAF) and vCarde-Government Metadata Standard (eGMS) Dublin Core - lowest common denominator

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Dublin Core Metadata Element Set 1 Title

2 Subject

3 Description

4 Type

5 Source

6 Relation

7 Coverage

8 Creator

9 Publisher

10 Contributor11 Rights

12 Date

13 Format

14 Identifier

15 Language

CLF

Dublin CoreRecord Keeping

Portal Administration

Domain specific metadata

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Controlled Government Vocabulary

Provides a way to organize knowledge for subsequent retrieval.

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“Taxonomy”: woolly meaning -> confusion keep it for biological classification systems

Knowledge organization systems (KOS) a better expression for the general conceptMain types are

thesauriclassification schemesontologies

Taxonomies = controlled vocabularies

Controlled Vocabularies

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BT

NT

vehiclesroad vehiclesconveyancesvoitures388.34629.2

carsautomobilesautosprivate cars388.342629.222

Choose one term as a descriptor to label the concept:cars USE automobiles

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Preferred Term Substitution

Anythingon farming?

I use the term agriculture for farming, so I’ll search for that

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I need informationon road vehicles

I know that buses,cars and lorries are all kinds of road vehicles, so I’ll search for these terms

as well as for road vehicles

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Please give me informationabout agriculture

OK,I’ll look for that. Would you also be interested in

items dealing with forestry, livestock or pet breeding?