module d presentation
TRANSCRIPT
Complaining in a Restaurant
Excuse me..
1. Quality
undercooked
My food is…
overcooked/burnt
poorly presented disgusting!
2. Quantity
I asked for chips but didn’t get any
There’s no sauce on my salad!
Where’s my drink?
There is not enough meat!
This is not what I asked for!
You have given me a salad instead of a chicken sandwich!
The waiter is very rude
This meal is overpriced!
Reasons
• I am terribly sorry…
• We are low on staff
• We are very busy
• The chef is ill
• Our oven isn’t working!
Reasons
• I am terribly sorry…
• We are low on staff
• We are very busy
• The chef is ill
• Our oven isn’t working!