module 5: quality assurance
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Module 5: Quality assurance. What is a quality assurance system?. Look at these images for some ideas about what quality assurance systems are used for in health and social care services. - PowerPoint PPT PresentationTRANSCRIPT
Module 5: Quality assurance
What is a quality assurance system?
A quality assurance system measures the performance of a service against a range of standards to see how well it is running and to make sure good quality care is provided.
Look at these images for some ideas about what quality assurance systems are used for in health and social care services.
Module 5: Quality assurance
What factors affect quality assurance?The standards that services have to meet depend on a range of factors such as legislation, codes of conduct and regulations.Click on the influences below to match them to the colours of the three factor headings.Click here for the answers.
RegulationsCodes of conductLegislation
Module 5: Quality assurance
Disability Discrimination Act (1995)Following safe working practices
Accountability of services
Health & Safety at Work Act (1974)
The Care Standards Act (2000)Manual handling
Promoting equality and diversity Data protection
Quality assurance methods
Professional registration
Complaints procedures
Awards for quality of service
Star ratingsQuality assurance
Staff training
Consultation with the public
How many forms of quality assurance can you think of? Discuss then click on each image below to see our suggestions or click here for a blank diagram to complete.
Inspections and monitoring
Performance management
Module 5: Quality assurance
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Social care
Health care
Children’s services
Services are monitored and inspected internally or externally, which provides information about the quality of care.Click on the sectors below to find out who the inspection bodies are.
Monitoring
The Health Inspectorate Wales (HIW)
The Social Services Inspectorate Wales
Estyn (Wales) and Ofsted (England)
Module 5: Quality assurance
Complaints proceduresEach service must have a complaints procedure in place, with clear guidance as to what to do if someone is not happy with the service. Click on the video icon to see a clip about how to complain in the NHS then answer the questions below.
Record your ideas here:Record your ideas here:
What are the benefits of a complaints procedure?
When you are not happy with the service you have received. This should be done immediately.
When should you complain?
It can gives service users confidence that they can influence the level of service they receive.
Module 5: Quality assurance
Consulting users
Questionnaires sent to households or handed out
PALS: provides advice and resolves problems for NHS patients
Patient forums where individuals speak on behalf of users
Public consultation
Anonymous suggestion boxes for service users
Leaflets about available services
Service users can help develop and improve services in many ways. How many forms of public consultation can you think of? Click on each picture below to reveal some suggestions.
Module 5: Quality assurance
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Performance managementServices and staff have their performance monitored against defined targets.
Monitor staff and service performance against the targets
Monitor staff and service performance against the targets
Identify ways to address the targets
Identify ways to address the targets
Identify targetsIdentify targets
Identify weaknessesIdentify weaknesses
Identify ways to overcome
weaknesses
Identify ways to overcome
weaknesses
ObservationsObservations AssessmentsAssessments
TrainingTraining
CPDCPD
Module 5: Quality assurance
Manual handling
First aid
Health & safety
Forms of training
Staff trainingDifferent forms of training are provided to staff within health, social care and children’s services to ensure they are able to provide effective care. What forms of training can you think of?
Fire safety
Module 5: Quality assurance
Professional registrationProfessional registration shows an individual’s level of competency. With which professional bodies are the individuals below likely to be registered?
Nursing and Midwifery Council
Nursing and Midwifery Council
General Medical Council
General Medical Council
General Teaching Council
General Teaching Council
Doctor
Teacher
Nurse
Module 5: Quality assurance
Quality awards and star ratings
A Charter Mark is a quality award and a way of rewarding good practice. All public sector organisations can apply for formal assessment to receive a Charter Mark.
Star ratings are performance indicators used in the NHS. They indicate how well a service is run. Services are graded from zero to three.
What do these images represent?
Module 5: Quality assurance
Continuous professional developmentEmployees should keep up to date with practices, identify their areas of weakness and seek ways to address these. This promotes good quality care.
How can care workers continue to develop professionally? Record four more ideas below then click to see our suggestions.
Gaining further qualifications.
Mentoring other individuals or being mentored by someone who is more experienced.
• Going on external courses to update knowledge. • Reading about
changes in practice.
• Being inducted so that policies and procedures are followed.
• Internal training.
Module 5: Quality assurance
Discussion questions
Module 5: Quality assurance
•Why is it important for service users to be able to provide feedback on their care?
•Why are codes of conduct needed when legislation may already be in place?
•Why might care workers need to continue to develop professionally, even once they are qualified to work in the sector?