Mobility Entrepreneur Webinar Series 1:

How to Design and Manage On-Ground

Operations

Presented By –Gigi Wolfe, Manager - Global Engineering Support, FedEx Corporation &

Manish Pandey, Associate - Urban Transport, EMBARQ India

Route Management: Key FactorsGigi Wolfe, GP&E

EMBARQ India

June 11, 2016

Route management

• Considerations

◦ Know your environment

◦ Clarify your business goals

◦ Understand constraints and variables

• Success Factors◦ Engage your workforce

◦ Consult your customers

◦ Evaluate constantly and holistically

◦ Leverage information and technologies

June 11, 2015Gigi Wolfe. Global Planning & Engineering 3

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• Group geographies based on

natural barriers

• Avoid crossing congested roads

• Eliminate/reduce the chance for

courier crossover

• Create unique plans for days of

the week or seasonal needs

• Evaluate capacity through key

indices and adjust plans if

necessary

• environment: day of week trends, ecommerce growth

• business goals: efficiency, service, outstanding customer experience

• constraints and variables: travel delays, customer preferences

June 11, 2015Gigi Wolfe. Global Planning & Engineering

Route creation; drive less = delivery more

Flexibility; volume changes and traffic variables

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• Superloop Principles

• Provides flexibility for

light/heavy days

• Knowledge of the area

• Knowledge of your customers

• Collaboration with peers

• environment: day of week trends, ecommerce growth

• business goals: efficiency, service, outstanding customer experience

• constraints and variables: travel delays, customer preferences

June 11, 2015Gigi Wolfe. Global Planning & Engineering

Engage your workforce, consult your customer

6June 11, 2015Gigi Wolfe. Global Planning & Engineering

• Understand your customers

through your employees

• Gain their knowledge and

insights for consistency and

longevity

• Leverage information and

technology and integrate into

your processes

Holistically evaluate your business

• Get feedback from employees

• Get insight from customers

• Measure key indices

• Evaluate periodically

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Key Indices

Customers

Employees

Future

Process

June 11, 2015Gigi Wolfe. Global Planning & Engineering

6/12/2015 8GP&E - Canada P&E Alignment

BangalorePopulation: 8.5 Million Area: 1240 Sqkm

(2011-Metro Area)

Case Study: BMTC – Schneider

Problem: Employee movement to place of work

Schneider : 1000+ employees

Current Travel Modes: Chartered minibuses, Cabs,

Private Vehicles

Background to the Problem

6,521 Buses

6250 Schedules

5.2 Million Passengers

Daily

2400+ Routes

76,636 Bus Trips12.9 lakh Service Kms

Case Study: BMTC – Schneider Introduction to BMTC

BMTC also provides Chartered Services to Companies

Case Study: BMTC – Schneider Solving the work trip for Schneider Employees

- 981 Employees

- Office located at suburbs of city

- 541 Pick-up locations

- Furthest Pick-up point more than 50 kms away

Schneider Office

Case Study: BMTC – Schneider Solving the work trip for Schneider Employees

Pick-up Vehicle: Volvo 8400

Seating Capacity: 41+1

Challenges- Operability in minor roads

- Lack of Digitized Road Network as base- Availability of Free Software for Routing Problems

- Managing Travel times - Assigning Buses from Depots+ Regular Schedules

(minimizing dead km operations)

Case Study: BMTC – Schneider Solving the work trip for Schneider Employees

Schneider Office- Use of ArcGIS

- Manual Clustering

- On Ground Surveys for Vehicle Operation

- 26 Routes

- Occupancy ranging between 38-41 passengers

Thank you

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