mobile outlet training material v.indosat
DESCRIPTION
materi training mobile outlet indosatTRANSCRIPT
Mobile Outlet Training of Trainer – May 2014
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 2
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Training Agenda
Days Time Activities
Day 1 09:00 – 09:10 Opening
09:10 – 09:30 Outlet Roadmap
09:30 – 10:30 Pre-liminary Introduction
Goal & Objectives
Mobile Outlet Implementation
Transaction Media
User Access
Incentive Real-time calculation on Mobile Outlet
10:30 – 10:45 Break
10:45 - 12:00 Dompetku
12:00 – 13:00 Break and Lunch
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 3
SNG 131113-Project MBS-arche ... gy-v05
Training Agenda
Days Time Activities
Day 1 13:00 – 15:30 Mobile Outlet Setup and Access
Mobile Apps Installation & Setup
Mobile Apps via Mobile Browser
Mobile USSD
Mobile Outlet Menu Configuration and Setting
15.30 -16.00 Break
16.00-17:00 Mobile Apps Parameter
Add new Frontliner
Block/delete Frontliner
Change PIN
Dompetku Registration
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 4
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Training Agenda
Days Time Activities
Day 2 09:00 – 10:30 Mobile Apps Transactions
Main Menu
Package Activation
Electronic Reload
PPOB, Mobile Ticketing, Others
10.30 - 10.45 Break
10.45 – 12.00 Mobile Apps Transactions
Order Management
Product Distribution
Point and Reward Information
Program & Reward Info
Point Info
Point Redeem
12.00 – 13.00 Break and Lunch
13:00 – 14:00 Report & Monitoring
Stock Information
Balance Information
Outlet Daily Activity Report
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 5
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Training Agenda
Days Time Activities
Day 2 15:00 – 15:30 Mobile USSD Transactions
Main Menu
Package Activation
Electronic Reload
Order Management
Point Reward
15:30 – 16:00 Break
16:00 – 17:00 Training Practical and examination
Review
Day 3 09:00 – 09:30 Field Training preparation
09:30 – 14:00 Field Training
14:00 – 14:30 Break and Lunch
14:30 – 15:30 Review and Feedback
15:30 – 16:00 Break
16:20 – 17:00 Closing
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 6
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Content
Mobile Outlet – Preliminary Introduction
Mobile Outlet Setup and Access
Mobile Outlet Configuration and Setting Menu
Mobile Outlet Transaction & Reporting
Mobile Apps
USSD
Mobile Outlet
Preliminary Introduction
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 8
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Mobile Outlet ?
Paket
Internet
PULSA Tagihan
…
Canvasser
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 9
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Goal & Objectives
Objective
New revenue stream for outlet (Outlet Loyalty)
Real-time Incentive Calculation (boost eagerness to sell Indosat product)
Customer Advocacy (boost confident to sell Indosat product)
Provide Mobile Outlet to enable
Just In Time Electronic Reload & eMoney
Just In-Time Point Reward
PPOB Service
Other Services
Customer Advocacy
Order Management
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 10
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Implementation
Current SIS Implementation
Distributor Canvasser Customer Outlet
Outlet Front liner
Front liner
Customer
Customer
Community Loyalty • New Revenue Streams
• Transparent Incentives Mobile Outlet Implementation
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 11
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New SIS Benefit
Indosat
Provides flexibility for Indosat to manage Sales Territory, Sales Channel, Product, Object, Salesforce, KPI, Incentive and reward,
Provides flexibility to implement incentive campaign up to frontliners,
Flexible and agile implementation of Mobile Outlet functionality updates in Outlets and Frontliners to support changes in Indosat policy,
Provides ease for Indosat to monitor sales performance, activities up to frontliners,
Real time Product Availability & Sales update from the market.
Implements geo-locking feature to manage and control distribution,
Flexible and agile implementation of SIS Wallet for Distributor, Outlets and Frontliners
Distributor
Provides flexibility for Distributor to manage Salesforce by using SIS Web or Mobile,
Provides ease for Distributor to monitor Sales activities and performance up to frontliners,
Provides ease to Salesforce to distribute and sell Indosat products.
Real time Product Availability & Sales update from the market.
Outlets
Provides flexibility for outlets to manage their agency,
Outlet loyalty
o Generate New Revenue Stream
o Real-time incentive
Provides flexibility for outlets to sell Indosat products and other services using shared balance in SIS Wallet
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 12
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Transaction Media
Android
Apps
Mobile
Browser (*.apk)
USSD Menu
1. Untuk menggunakan aplikasi berbasis Android, user Outlet terlebih dahulu melakukan instalasi *.apk.
2. Untuk penggunaan Mobile Browser tidak perlu melakukan instalasi terlebih dahulu.
3. Penggunaan USSD dengan cara mengakses *123#
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 13
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User Access
Outlet Owner
Frontliner Frontliner Frontliner Frontliner Frontliner
# User pengguna outlet terdiri dari dua fungsi yaitu sebagai outlet owner atau sebagai frontliner.
# Setiap user (Outlet Owner/Frontliner) menggunakan user login dan PIN untuk mengakses menu dan melakukan transaksi via Mobile
Apps atau menggunakan nomor Indosat terdaftar dan PIN untuk mengakses dan melakukan transksi via menu USSD.
Stok produk fisik, stok voucher electronic, dan Saldo wallet yang ditransaksikan oleh Frontliner
menggunakan stok atau saldo milik outlet Owner.
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 14
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Incentive Real-time Calculation on Mobile Outlet
Legacy
System
Indosat
Outlet
Product
Activation
Electronic
Reload
PPOB
Other
Services
JIT
Provisioning
Deduct
Balance
Deduct Balance
SMS Notification
Incentive
Calculation
SIS
Reporting
Customer
Transaction Rules
Geolocking & Geofencing
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 16
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Geofencing
Geofencing adalah perimeter virtual pada wilayah
geografis, atau penerapan dalam MO yaitu penentuan
jarak yang diperbolehkan dalam sebuah aktivitas
transaksi dari lokasi outlet.
Outlet Jakarta
Canvasser A Jakarta
Canvasser A Jakarta << 100 M
>> 100 M
Visit & Canvassing
Outlet << 100M
Visit & Canvassing
Outlet >> 100M
Cluster Jakarta
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 17
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GeoLocking A#
Cluster Depok Cluster Jakarta
Outlet Jakarta
A#
Customer
B#
Customer
B#
Frontliner Jakarta
A#
A# Adalah Outlet / Frontliner yang melakukan Top Up
B# Adalah Pelanggan yang di Top Up
Geolocking A# adalah transaksi (Top Up SEV &
Activation Package) ke pelanggan hanya dapat
dilakukan, apabila lokasi outlet/frontliner pada saat
melakukan Top Up berada di Sales Territory Outletnya.
GeoLocking adalah pembatasan area transaksi.
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 18
SNG 131113-Project MBS-arche ... gy-v05
GeoLocking B#
Cluster Depok Cluster Jakarta
Outlet Jakarta
A#
Customer
B#
Customer
B#
Frontliner Jakarta
A#
A# Adalah Outlet / Frontliner yang melakukan Top Up
B# Adalah Pelanggan yang di Top Up
Geolocking B# adalah transaksi (Top Up SEV &
Activation Package) ke pelanggan hanya dapat
dilakukan, apabila lokasi pelanggan yang di top up
berada di Sales Territory dari Outlet/Frontliner yang
melakukan Top Up.
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 19
SNG 131113-Project MBS-arche ... gy-v05
GeoLocking A# & B#
Cluster Depok Cluster Jakarta
Outlet Jakarta
A#
Customer
B#
Customer
B#
Frontliner Jakarta
A#
A# Adalah Outlet / Frontliner yang melakukan Top Up
B# Adalah Pelanggan yang di Top Up
Geolocking A# & B# adalah transaksi (Top Up SEV &
Activation Package) ke pelanggan hanya dapat
dilakukan apabila lokasi outlet/frontliner pada saat
melakukan top up dan lokasi pelanggan yang di top
up berada di Sales Territory dari Outlet/Frontliner
yang melakukan Top Up.
Setup & Access
Mobile Outlet
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 21
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Android Application Installation #1
1 2 3
Pastikan setting “Unknown Resouces” sudah di centang pada Mobile Android
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 22
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Android Application Installation #2
5
6
4
# Download Aplikasi Mobile Outlet pada Url : https://training-sis.indosat.com/download/
# Install file *.apk yang sudah didownload pada Mobile Android
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 23
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Mobile Outlet via USSD
*249*111#
# Outlet / Frontliner terdaftar dapat mengakses Mobile
Outlet melalui USSD, menggunakan nomor Indosat yang
sudah didaftarkan sebelumnya
# Untuk menggunakan fitur Mobile Outlet via USSD,
cukup dengan tekan *249*111# , maka outlet dapat
menggunakan fitur-fitur yang ada pada USSD
Parameter & Setting
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 25
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Tambah Frontliner
Outlet Owner dan Frontliner akan menerima notifikasi SMS setelah proses tambah frontliner
berhasil dilakukan.
SUBMIT !
3
1
# Fitur ini digunakan oleh Outlet Owner untuk mendaftarkan frontliner baru sebagai downlinenya
# Outlet Owner hanya dapat menambahkan Frontliner sesuai dengan batasan jumlah downline yang ditentukan oleh Indosat
2
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 26
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Hapus Frontliner
Outlet Owner dan Frontliner akan menerima notifikasi SMS setelah proses hapus frontliner
berhasil dilakukan.
Fitur ini digunakan oleh Outlet untuk menghapus frontlinernya via Mobile Apps
Pilih Frontliner
SUBMIT !
1
2
3
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 27
SNG 131113-Project MBS-arche ... gy-v05
Ganti PIN
Outlet Owner dan Frontliner akan menerima notifikasi SMS PIN baru setelah proses ganti PIN
berhasil dilakukan.
Fitur ini digunakan oleh Outlet untuk mengubah PIN user Mobile Outlet
1
2
Submit !!
3
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 28
SNG 131113-Project MBS-arche ... gy-v05
MO Menu Configuration and Setting
Fitur Mobile Outlet Menu Configurasi and Setting merupakan fungsi dimana Admin Indosat dapat melakukan perubahan dan
pengaturan terhadap tampilan pada layar utama / Home dari aplikasi Mobile Outlet.
Show/Hide
Edit Label
Mobile Outlet Transactions via
Mobile Apps
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 30
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Login
# Username & PIN mobile outlet didapatkan apabila Outlet sudah terdaftar sebagai Outlet Indosat melalui Registrasi Outlet (ONO)
1
2
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 31
SNG 131113-Project MBS-arche ... gy-v05
Main Menu – Mobile Apps
Pada Mobile Outlet memiliki fitur-fitur yang dapat memudahkan outlet untuk melakukan transaksi penjualan produk indosat ke
pelanggan, fitur PPOB untuk berbagai macam pembayaran serta informasi reward insentif program secara langsung,
Berikut menu-menu yang terdapat pada mobile outlet :
- Penjualan Kartu Perdana
- Penjualan Voucher Fisik
- Aktivasi Paket (Add On)
- Pulsa Isi Ulang
- PLN Token
- PLN Bill Payment
- PAM Bill Payment
- TV Cable Payment
- Voucher Games Online
- eMoney Top Up & Remittance
- My Point
- Point Redeem
- Reward Program
- My Stock
- My Saldo
- Product Request SP & Voucher
- Daily Report
- Change PIN
- Ticketing
- Cust. Experience Monitoring
- Complaint Handling
- Catch Up
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 32
SNG 131113-Project MBS-arche ... gy-v05
Penjualan Kartu Perdana
Fitur ini digunakan oleh outlet untuk melakukan pencatatan penjualan kartu perdana ke pelanggan melalui Mobile Outlet yang
merupakan stock outlet.
Insentif terhadap penjualan Kartu Perdana Indosat akan diberikan kepada
lokasi Outlet terkahir berdasarkan distribusi yang dilakukan oleh distributor
binaannya. Outlet harus memastikan setiap detail pembelian kartu perdana
dari distributor binaannya.
2 1
Submit
3
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 33
SNG 131113-Project MBS-arche ... gy-v05
Penjualan Voucher Fisik
Fitur ini digunakan oleh outlet untuk melakukan pencatatan penjualan voucher fisik ke pelanggan
Indosat maupun non-Indosat
# Penjualan Voucher fisik Indosat mencatat penjualan berdasarkan detail Serial Number
Voucher yang dijual kepelanggan
# Penjualan Voucher fisik Non-Indosat mencatatan penjualan berdasarkan denom serta
jumlah Voucher fisik yang dijual ke pelanggan
2 1
Submit
3
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 34
SNG 131113-Project MBS-arche ... gy-v05
Aktivasi Paket
Fitur ini digunakan oleh outlet / frontliner untuk melakukan penjualan paket Add On Indosat paket data
internat, paket SMS ataupun paket Voice ke pelanggan Indosat.
# Transaksi Aktivasi paket akan mengurangi saldo Dompetku Outlet.
# Outlet akan menerima informasi Insentif Program secara langsung apabila Outlet
mengikuti Program Incentive Indosat yang berlaku.
1
2
Submit !! 3
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 35
SNG 131113-Project MBS-arche ... gy-v05
Pulsa Elektronik
Fitur ini digunakan oleh outlet / frontliner untuk melakukan transaksi top up pulsa kepada pelanggan Indosat maupun
pelanggan Non Indosat.
# Transaksi Top Up pelanggan Indosat akan mengurangi saldo SEV Outlet.
# Transaksi Top Up pelanggan Non Indosat akan mengurangi saldo Dompetku Outlet.
# Outlet akan menerima informasi Insentif Program secara langsung apabila Outlet
mengikuti Program Incentive Indosat yang berlaku.
2 1
Submit 3
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 36
SNG 131113-Project MBS-arche ... gy-v05
PLN Token
Fitur ini digunakan oleh outlet untuk melakukan transaksi penjualan Token PLN untuk pelanggan PLN prabayar
# Transaksi PLN Token akan mengurangi saldo Dompetku Outlet.
# Outlet akan menerima notifikasi SMS berupa Kode Token PLN untuk pelanggan.
1
Submit
3 2
4
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 37
SNG 131113-Project MBS-arche ... gy-v05
eMoney Top Up & Remittance (DompetKu)
3
Fitur ini digunakan oleh outlet untuk melakukan setor uang ataupun tarik uang terhadap pelanggan DompetKu
# Setor uang dapat dilakukan terhadap pelanggan Reguler dan Premium
# Tarik uang hanya dapat dilakukan terhadap pelanggan Premium
# Transaksi Setor uang akan mengurangi Saldo dompetku Outlet dan menambahkan saldo dompetku pelanggan
# Transaksi Tarik uang akan menambahkan Saldo dompetku Outlet dan mengurangi saldo dompetku pelanggan
Submit 3
1
2
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 38
SNG 131113-Project MBS-arche ... gy-v05
Tagihan PLN
Fitur PPOB yang digunakan untuk melakukan pembayaran tagihan bulanan pelanggan PLN paskabayar
berdasarkan ID / Nomor meter pelanggan
# Transaksi Tagihan PLN akan mengurangi saldo Dompetku Outlet sesuai nominal tagihan.
# Outlet akan menerima bukti transaksi hasil pembayaran PLN paskabayar
Submit
1 2
3
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 39
SNG 131113-Project MBS-arche ... gy-v05
Tagihan PDAM
Fitur PPOB yang digunakan untuk melakukan pembayaran tagihan bulanan
pelanggan PDAM berdasarkan ID pelanggan
# Transaksi Tagihan PDAM akan mengurangi saldo Dompetku Outlet sesuai nominal tagihan.
# Outlet akan menerima bukti transaksi hasil pembayaran PDAM.
Submit
1
2
3
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 40
SNG 131113-Project MBS-arche ... gy-v05
Tagihan Telepon
Fitur PPOB yang digunakan untuk melakukan pembayaran tagihan bulanan
Pesawat Telepon (PSTN) dan Telkom Group berdasarkan Nomor / ID pelanggan
# Transaksi Tagihan Telepon akan mengurangi saldo Dompetku Outlet sesuai nominal tagihan.
# Outlet akan menerima bukti transaksi hasil pembayaran Telepon / Telkom Group.
Submit
1
2
3
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 41
SNG 131113-Project MBS-arche ... gy-v05
Tagihan TV Berbayar
Fitur PPOB yang berfungsi untuk melakukan pembayaran tagihan bulanan TV
Berbayar ID pelanggan
# Transaksi Tagihan TV Berbayar akan mengurangi saldo Dompetku Outlet sesuai nominal tagihan.
# Outlet akan menerima bukti transaksi hasil pembayaran tagihan TV berbayar
Submit
1
2
3
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 42
SNG 131113-Project MBS-arche ... gy-v05
Permintaan Saldo
1
2
3 Transaksi ini akan menjadi notifikasi dan agenda dari salesforce external /
Distributor pembinauntuk ditindak lanjuti
Fitur ini digunakan oleh outlet untuk melakukan permintaan Saldo SEV /
Dompetku yang ditujukan kepada Distributor Pembina
Point & Reward Information
USSD
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 44
SNG 131113-Project MBS-arche ... gy-v05
Poinku
Fitur ini digunakan oleh outlet untuk melihat pencapaian poin insentif diperoleh pada suatu Program
Incentive Indosat yang diikuti. berdasarkan transaksi / kegiatan yang dilakukan oleh Outlet.
1 2 3
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 45
SNG 131113-Project MBS-arche ... gy-v05
Info Program
Fitur ini digunakan oleh outlet untuk mengetahui informasi Program Incentive yang sedang berlangsung.
1 2 3
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 46
SNG 131113-Project MBS-arche ... gy-v05
Penukaran Poin
Fitur ini digunakan oleh outlet untuk melakukan penukaran poin insentif yang sudah diperoleh pada suatu
Program Incentive Indosat yang diikuti.
# Poin yang ditukarkan menjadi Balance SEV / Dompetku / Kupon Undian akan ditukar secara langsung
# Poin yang ditukarkan menjadi Merchandise akan ditindaklanjuti oleh Tim Sales Area Indosat.
1
2
Submit 3
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 47
SNG 131113-Project MBS-arche ... gy-v05
Reporting
USSD
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 48
SNG 131113-Project MBS-arche ... gy-v05
Stock Report
Fungsi ini digunakan oleh Outlet Owner & Frontliner untuk mengetahui stok produk fisik,
balance SEV dan balance Dompetku produk tertentu yang dimilikinya
1
2
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 49
SNG 131113-Project MBS-arche ... gy-v05
Canvasser Activity
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 50
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Registrasi Outlet
Outlet Baru Jakarta Canvasser A Jakarta
# Canvasser hanya dapat mendaftarkan outlet-outlet baru sesuai dengan batas Clusternya
# Canvasser diharuskan mengcapture Foto Outlet dan Foto KTP serta mendapatkan tanda tangan
electric Outlet Owner melalui Mobile Apps Canvasser.
# Outlet harus memiliki 1 Nomor Indosat Active yang belum didaftarkan.
Cluster Jakarta Cluster Bekasi
Outlet Baru Bekasi
[X] Registrasi Outlet Bekasi Canvasser Input Data
Outlet Submit Registrasi
Outlet
Outlet Melakukan Tanda Tangan
Melalui Mobile Apps milik Canvasser
3 1 2
Canvasser A Jakarta
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 51
SNG 131113-Project MBS-arche ... gy-v05
Sell In – With Token via Mobile Outlet
Outlet Jakarta Canvasser A Jakarta
Transaksi Sell In Canvasser hanya dapat ditransaksikan menggunakan Token yang bisa
didapatkan melalui Outlet sebagai bukti serah terima barang serta dilakukan sesuai pada
lokasi Outletnya
Geofencing Outlet Jakarta
Canvasser menginfokan No Token ke Outlet Generate New Token via
Mobile Outlet / USSD
Outlet menginfokan Respon Token terbaru
Submit Sell In menggunakan
Respon Token dari Outlet
Insentif terhadap penjualan Kartu Perdana Indosat akan diberikan kepada
lokasi Outlet terkahir berdasarkan distribusi yang dilakukan oleh distributor
binaannya. Outlet harus memastikan setiap detail pembelian kartu perdana
dari distributor binaannya.
1 2
3
4
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 52
SNG 131113-Project MBS-arche ... gy-v05
Balance Request
Outlet Jakarta
Canvasser
Transaksi Balance Request digunakan untuk menambahkan Saldo SEV serta Dompetku
Outlet yang dilakukan oleh Canvasser dan di Approval oleh Distributor
Canvasser Balance Request
SEV / Dompetku di Outlet
Verifikasi serta Approval
permintaan Balance Request
Notifikasi SMS Saldo bertambah
# Saldo SEV / Dompetku Outlet akan bertambah setelah dilakukan Approval
oleh Admin Distributor
2
3
1
Spv/ Admin Distributor
Mobile Outlet Transactions via
USSD
USSD
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 54
SNG 131113-Project MBS-arche ... gy-v05
Main Menu - USSD
Pada Mobile Outlet memiliki fitur-fitur yang dapat memudahkan outlet untuk melakukan transaksi
penjualan produk indosat ke pelanggan serta informasi reward insentif program secara langsung,
Berikut menu-menu yang terdapat pada mobile outlet via USSD :
1 2
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 55
SNG 131113-Project MBS-arche ... gy-v05
Penjualan Kartu Perdana
Fitur ini digunakan oleh outlet untuk melakukan pencatatan penjualan kartu perdana ke pelanggan melalui Mobile Outlet yang
merupakan stock outlet.
Insentif terhadap penjualan Kartu Perdana Indosat akan diberikan kepada lokasi Outlet terkahir
berdasarkan distribusi yang dilakukan oleh distributor binaannya. Outlet harus memastikan setiap
detail pembelian kartu perdana dari distributor binaannya.
1 2 3 4
8 7 6 5
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 56
SNG 131113-Project MBS-arche ... gy-v05
Aktivasi Paket
Fitur ini digunakan oleh outlet / frontliner untuk melakukan penjualan paket Add On Indosat paket data
internat, paket SMS ataupun paket Voice ke pelanggan Indosat.
# Transaksi Aktivasi paket akan mengurangi saldo Dompetku Outlet.
# Outlet akan menerima informasi Insentif Program secara langsung apabila Outlet
mengikuti Program Incentive Indosat yang berlaku.
1 2 3 4
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 57
SNG 131113-Project MBS-arche ... gy-v05
Pulsa Elektronik
Fitur ini digunakan oleh outlet / frontliner untuk melakukan transaksi top up pulsa kepada
pelanggan Indosat maupun pelanggan Non Indosat.
# Transaksi Top Up pelanggan Indosat akan mengurangi saldo SEV Outlet.
# Transaksi Top Up pelanggan Non Indosat akan mengurangi saldo Dompetku Outlet.
# Outlet akan menerima informasi Insentif Program secara langsung apabila Outlet
mengikuti Program Incentive Indosat yang berlaku.
1 2 3 4
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 58
SNG 131113-Project MBS-arche ... gy-v05
Permintaan Produk
Transaksi ini akan menjadi notifikasi dan agenda dari salesforce external /
Distributor pembinauntuk ditindak lanjuti
Fitur ini digunakan oleh outlet untuk melakukan permintaan Produk fisik (Kartu
Perdana dan Voucher Fisik) yang ditujukan kepada Distributor Pembina
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 59
SNG 131113-Project MBS-arche ... gy-v05
Permintaan Saldo
Transaksi ini akan menjadi notifikasi dan agenda dari salesforce external /
Distributor binaan untuk ditindak lanjuti
Fitur ini digunakan oleh outlet untuk melakukan permintaan Saldo SEV /
Dompetku yang ditujukan kepada Distributor Pembina
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 60
SNG 131113-Project MBS-arche ... gy-v05
Poinku
Fitur ini digunakan oleh outlet untuk melihat pencapaian poin insentif diperoleh pada suatu Program
Incentive Indosat yang diikuti. berdasarkan transaksi / kegiatan yang dilakukan oleh Outlet.
Outlet / frontliner akan menerima notifikasi SMS pencapaian Poin insentif yang sudah
didapatkan pada Program Incentive Indosat yang diikuti
1 2 3 4
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 61
SNG 131113-Project MBS-arche ... gy-v05
Info Program
Fitur ini digunakan oleh outlet untuk mengetahui informasi Program Incentive yang sedang berlangsung.
Outlet / frontliner akan menerima notifikasi SMS Info Program Incentive Indosat yang
sedang berlangsung
1 2 3
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 62
SNG 131113-Project MBS-arche ... gy-v05
Penukaran Poin
Fitur ini digunakan oleh outlet untuk melakukan penukaran poin insentif yang sudah diperoleh pada suatu
Program Incentive Indosat yang diikuti.
# Poin yang ditukarkan menjadi Balance SEV / Dompetku / Kupon Undian akan ditukar secara langsung
# Poin yang ditukarkan menjadi Merchandise akan ditindaklanjuti oleh Tim Sales Area Indosat.
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 63
SNG 131113-Project MBS-arche ... gy-v05
Tambah Frontliner
*249*111#
Outlet Owner dan Frontliner akan menerima notifikasi SMS setelah proses tambah frontliner
berhasil dilakukan.
# Fitur ini digunakan oleh Outlet Owner untuk mendaftarkan frontliner baru sebagai downlinenya
# Outlet Owner hanya dapat menambahkan Frontliner sesuai dengan batasan jumlah downline yang ditentukan oleh Indosat
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 64
SNG 131113-Project MBS-arche ... gy-v05
Hapus Frontliner
*249*111#
Outlet Owner dan Frontliner akan menerima notifikasi SMS setelah proses hapus frontliner
berhasil dilakukan.
Fitur ini digunakan oleh Outlet untuk menghapus frontlinernya via USSD
This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information. 65
SNG 131113-Project MBS-arche ... gy-v05
Ganti PIN
Proses Ganti PIN via USSD
*249*111#
Outlet Owner dan Frontliner akan menerima notifikasi SMS PIN baru setelah proses ganti PIN
berhasil dilakukan.
Thank You