bt smartnumbers mobile customer reading material
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InvestmentBanks
Retail Banks Trader DDI
Business Continuity Product of the Year CIR Continuity Awards Shortlist
Driving Innovation in VoiceLondon, 2013
Voice Continuity is the “must have” ingredient of any BCP strategy
Flexible voice services and resilience for 100,000+ MoD personnel
Sold by BT Group as their leading solution for resilient call delivery
2000+ private and public sector customers
30,000+ UK financial contact centre agents
2 billion inbound minutes carried per year
0 minutes outage in past 5 years
95% client retention & renewals
BT’s only voice service with 99.999% service availability guarantee
Intro to the smartnumbers platform
Some of the problems we solve• In the UK alone, to separate their business and personal
communications, 14.2m people carry two phones (with an average enterprise spend of £32 per user per month, that’s £5.5bn of unnecessary spend per year)
• People do this to separate calls and SMS between their work-life and their home-life (Surprisingly calls and text are still the most popular apps on a smartphone)
• Providing a second mobile is expensive for the company, inconvenient to staff and irresponsible to the environment (according to FOE, 13 tonnes of water and 18 square meters of land are needed to produce just one smartphone**)
• Furthermore, businesses have demanded innovation for their mobile telephony, yet the mobile operators have failed to rise to this challenge.
Is BYOD voice addressed today?It’s not, which is why it has been largely ignored as part of a credible BYOD strategy.
Currently, staff are provided with one of the following
• A company mobile as a second phone to carry around• A company SIM to be used in their own phone • A company device used with personal SIM• A soft-phone client on laptop / smartphone / tablet which relies on excellent
broadband signal
In fact, the only credible solution to this has to be operator provided. That’s where we come in.
We separate the mobile number from the network and host it in the cloud and enabled on personal devices via the smartnumbers app as an extra GSM number.
Calls, SMS, voicemail recording delivered to corporate email server• For dispute resolution, best practice or FCA compliance.
• Satisfies Dodd-Frank act, FCA COBS 11.8, MiFID2
Integration
• Outlook, Active Directory, GOOD, cloud contacts, salesforce, redbox
Call handling and team work
• Voicemail, call routing, delegation, hunt groups
Reporting & Management Information
• Ensuring the productivity of mobile staff and the service they are providing to callers can be reviewed.
So many more roadmap items
• Looking at VoLTE, API’s, soft-clients such as Lync, Jabber and other technology to ensure the services remains at the forefront of business mobiles
More than just an extra number
The smartnumbers solutionSmartnumbers mobile• Combining cloud & mobile technology to enable an extra GSM mobile number on a smartphone• Works on iOS and Android• Supports calls & SMS, in-bundle and in-tariff with all UK mobile operators
Benefits to the company• Cost reduction (av. £32pm corporate mobile contract)• Number retention (as staff leave, company keeps the mobile number)• Split billing (personal and business calls separated for tax/expense control)• Call recording for business mobile calls (while keeping personal calls private)
Benefits to the user• No need to carry two phones• Privacy guaranteed. The personal number remains private.• Business calls charged directly to the company, not to theSIM
GSM calls from the smartnumbers appBilled to the organisation.
The user’s personal mobile number is
presented0787 267 3975
GSM calls from the native diallerBilled to the user
The user’s business mobile number is
presented0755 9999 999
Personal Calls & SMS
Business Calls & SMS
Call Recording DirectoriesDelegation Reporting
This is a business callpress * to accept…
Incoming callor SMS to
business mobile 0755 9999 999
How it worksCombining cloud and mobility with elegance
Mobile call recording productsEnabling affordable call recording across the entire mobile estate
Commercial call recording (ad hoc global recording)
• No monthly rental, 10p per recorded minute• Users choose which calls to record (even mid-call)• Recorded calls are time-stamped and emailed to business email
address • Evidence for dispute resolution or convenient note taking
Compliant call recording (unlimited global recording)
• £10 per user per month, unlimited usage (plus £9.95 user rental)• Records all incoming and outgoing calls across mobile estate• Sends all recordings to secure, central email account• Send voice, SMS and voicemail recordings to CPE for speech analytics,
word searching and archiving. Compatible with:
Cost?• From £9.95 per user per month, 12 month term
• International roaming in the US from 10p/min
• Channel based pricing available for large fleets
• Business minutes can be consumed out of personal allowance OR charged to company
Control?• Business retains ownership of mobile numbers
even after employee leaves
• With unified inbox – all mobile calls, SMS and voicemails delivered to client environment
• Call answering, transfer & hunt group policies
• Co-terminus contract for additional users
Compliance and security?• Compliant with FCA call recording policy
COBS11.8 and MiFID2 regulatory requirement
• With unified inbox – all calls, SMS and voicemails delivered using secure email (forced TLS)
• smartnumbers does not store any communications after they have been delivered to client environment
Convenience?• No longer necessary to carry two mobiles
• Avoid bad reception and roaming charges - user controlled inbound call routing to home landline, desk or virtual clients such as Skype/Lync
• IT admin portal for bulk user changes
What’s most important to you?
Open APIBringing BYOD voice application to corporate apps
The user’s business mobile number is
presented0755 0000 001
API Calls & SMS
0800 gateway - free for caller 0300 gateway - free for company
• Enables any 3rd party app on iPhone or Android to place calls and SMS via smartnumbers rather than the native dialler.
• Simple URL Calls;• smartnumbers://sms/xxxx• smartnumbers://dial/xxxx
• Smartnumbers dialler may be presented or hidden as required.
• Consideration to be given around authentication and EMM.
Enquiries: [email protected]