Mobile Guest Service

By Jennifer GOINMBA2A

What do we mean by a ''smartphone''?

A smartphone is a mobile phone combining the usual features of a cell phonelike voice calls or texts with more digital features like the applications you can addwith an access to the Internet.

Example of Disneyland Paris' application

Mobile Service Features of 2 major hospitality brands:

Best Western

AccorHotels

Reservation

Geolocalisation

E-conciergerie: weather, local information, shops, messages, information about the hotel, restaurants, tourism, newspapers

Personal account with a virtual loyalty card & loyalty points

Good deals

Trip log

Reservation

Geolocalisation

Check-in

Fast Check-out

Partnership with LinkedIn: BusinessCheck for business travelers that wantto connect with other professionals

City Guide to discover new destinations

AccorHotels Universe with the different brands

News about AccorHotels Group

Trip log

Good deals

Personal Account / Club AccorHotels

On PlayStore: 4.0/5 (38 people)

On PlayStore: 4.1/5(22 156 people)

Best Western Mobile App

What could be improved:

Creating services for business clients

Having a fast check-in/out

Adding a service to share photoson the platform so that the customerscan feel more connected

Adding city guides

Proposing a keyless service

Developing interactions betweenguests and staff (chatbot, room service,texts, advice...)

Thank YouForWatching

;)