Mobile In Business

Ross Dargan and Charlie Hales

Introduction

What benefits can mobile give your business?

What issues can mobile cause your business?

Mobile in Business

Which Business?

Education

Create better student experience

Distance Learning

Help retain students

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Education

Device Fragmentation

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Construction

Reduce build errors

Capture important build info

Capture “Near Misses”

Augmented Reality

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Construction

Connectivity

Health and safety

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Healthcare

Reduce medication mistakes

Capture significantly more data

Support care in the community

Lone worker protection

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Healthcare

Data Protection

Easy Clean Surfaces

BYOD for telehealth

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Oil and Gas

Reduce mistakes

Improve safety

Improve accountability

Lone worker protection

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Oil and Gas

Limited Approved Devices

Health and Safety

Connectivity

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Manufacturing

Reduce downtime

Improve supply chain integration

Improve operational overview

Image courtesy of the Democratic People's Republic of Korea

Manufacturing

IP protection

Device Robustness

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Professional Services

CRM information

Reduce risk

Flexible Working

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Professional Services

Data Protection

BYOD

Lost Devices

Auditing of data

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Social Housing

Lone workers

Improve customer experience

Reduce maintenance time

Safeguard vulnerable customers

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Social Housing

Data Loss

Device Fragmentation

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Common Issues

Device Fragmentation/BYOD

Data Protection/Device Management

Health And Safety

Connectivity

DEVICE FRAGMENTATIONIssues

Android56%

Windows12%

iOS27%

Blackberry4%

Other1%

UK Smartphone Landscape

Source: http://bit.ly/19d2thf

Targeting Options

What's involved in targeting all these devices?

UI Considerations

Native DevelopmentiOS

Objective C

Xcode

Windows Phone

C#/Visual Basic/F#

Visual Studio

Android

Java

Eclipse

IntelliJ

Native Development

Pros

• Very Fast• Access to all platform

apis• Gets into the app stores• Supports push

notifications

Cons

• In depth knowledge required for each platform

• No code re-use (Expensive)

Responsive/Mobile Website

Pros

• As universal as it gets (so can be cheaper)

• Can access motion sensors

• Can have some offline capabilities

Cons

• Won’t get in the store• Cant do push notifications• Must be aware of limited

connectivity• Cant do any background

work• Can’t access camera*,

NFC or other senors• Hard to make look native

Hybrid Applicationsaka PhoneGap/Cordova

Pros

• Supports a lot of platforms

• Supports most sensors• Can get in the app store• Supports push

notifications

Cons

• Very slow on most platforms

• Expect to spend a lot of time on optimisation

• Never looks truly native (often doesn’t even try)

• Very high abstractions

Cross CompilationAKA Xamarin

Pros

• Totally native experience to end use

• All the benefits of native application

• Fix code in a “core” library and it’s fixed on every platform

Cons

• You still need to know how to do native development

• Additional licensing costs

• Very Low level abstractions

DATA PROTECTIONIssues

What is Mobile Device Management?

• Secures, monitors, manages and supports mobile devices of multiple operating systems, service providers and enterprises

• Enabler for users to access internal systems securely from any device and anywhere

• Enables BYOD

BYOD Business Survey

Fully embrace and support12%

Embrace, but user self support

39%

Limited BYOD Strategy

21%

Trialing BYOD18%

Do not support BYOD 10%10%

Source: zkresearch.com

What can MDM do for business?

• Save money– Reduce hardware costs through BYOD– Enable Flexible working

and empower users• Users more productive

• Reduces risk– Where is your data?– Consider this also for existing laptops

Defining the right MDM solution

• What do you want to manage on the device?– Types of devices– PIN– Remote Wipe/Selective Wipe– Data– Apps– Device/App Encryption– Integration with enterprise applications– Multi user profiles– Separation of personal and work data– Internet access

Lots of solutions available

• Dependant on requirements• Leverage what you already have if possible• Exchange Active Sync• SCCM with Intune • Other MDM providers

– SaaS or on-premise– Some examples. Good Technology, Citrix,

MobileIron

HEALTH AND SAFETYIssues

Devices

Zone 0/Intrinsically safe

Explosive Environment which is continuously (or frequently) present

Zone 0

• Basically it means low power• Only going to get small screen devices

Zone 0

• ATEX INTERMEC CK32• £1,800 (was closer to £4k)• 1.08KG• Microsoft® Windows Mobile® 5.0• END OF LIFE…

Zone 1

Explosive environment is likely to occur during normal operation occasionally

Zone 1

• i.roc® Ci70 –Ex• 900 grams• Windows Embedded Handheld

6.5.3• Supports a wide rang of add ons

(RFID/Scan Handles etc)

Zone 2

Explosive environment is not likely to occur normally, and if it does it will only be for a

short period

Zone 2

• Getac Z710• Android Tablet £1,400• 800 grams• Supports lots of add-ons (RFID etc)

Zone 2

• XCRiPad• £1090 + iPad• 1.5 Kg

No Zone

• Getac F110• Weight: 1.39 kg• Runs windows 8• Warranty to cover against

drops, shocks, spills, vibration, dust and liquid

Strong Cases

• Griffin Survivor• £25• For iPad/iPhone• 700 grams

• OtterBox• £15-£35• For iPhone/iPad• 850 grams

“Other” solutions

photo by iMedicalApps.com

The iPad is inserted into an X-ray cassette sterile bag. The top is cut off, folded back and clamped with a hemostat, allowing the iPad to be used in the sterile environment

http://goo.gl/mIfQmn

Health and Safety

Safe Environments

CONNECTIVITYIssues

Connectivity Options

Options

• Satellite• 3/4G over APN• EFM• Ethernet• FDSL/FTTC• Wifi Deployment

Things to consider

• How permanent• How many people• Will black spots appear

Connectivity

Write apps to work offline for periods

ConclusionMobile can bring huge benefits

ConclusionMobile can bring huge benefits

There are issues

ConclusionMobile can bring huge benefits

There are issues:-

Device Fragmentation/BYOD

Data Protection/Device Management

Health And Safety

Connectivity

ConclusionMobile can bring huge benefits

There are issues:-

Device Fragmentation/BYOD

Data Protection/Device Management

Health And Safety

Connectivity

But we can solve all of them

Questions