mobile dbbl mobile banking everything to know! 3g [start

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Contact Home Customer Care Tech Entertainment HowTo Banglalink GP Robi airtel Teletalk search... 09 December 2015 DBBL Mobile Banking Everything to know! [Start][Fees][Instructions] Mobile Banking is a Banking process without bank branch to unbanked communities efficiently and at an affordeble cost. To provide banking and financial services through mobile devices i.e mobile phone. # Real time online banking, available at anytime, anywhere throughout the whole country. # Access to banking and advanced payment transactions at affordable cost # Convenient and secure way to send money # Effective in developing savings habit 1. Customer Registration 2. Cashin [Cash deposit] 3. Cashout [Cash withdrawal] 4. Mobile Topup 5. Person to Person Transfer [Send Money] 6. Foreign Remittance Receive 7. Salary Disbursement 8. Balance Inquiry 9. Bill Payments 10. Merchant Payments 11. Linkage with main banking account. Where to register or open an account? You can register @ any DBBL Fast Track, DBBL branches, BKB branches, RAKUB branches, Union Information Service Centers, DBBL assigned Agents and from Banglalink, Citycell, Robi, Grameen Phone and Airtel retail points. What is the Mobile Banking? Benefits of DBBL Mobile Banking What Features/Benefits DBBL Mobile Banking offer? How to register a DBBL mobile account? MOBILE 3G HowTo GrameenPh one airtel Android Phone Robi Teletalk World Banglalink Customer Care Entertainment Short codes GP Service On/Off Check Package Photos GP Call Rates GP Internet Driving license Teletalk Service On/Off BL Service On/Off Videos BL Internet Robi Internet Teletalk Internet airtel Internet Books Teletalk 3G BL Call Rates FnF MRP NCTB Robi Care Teletalk Call Rates Banglalink Care Banglalion Free SMS Hotspot Robi Call Rates Symphony Customer care Walton WiFi bKash APN Bank Okapia Opera Symphony Teletalk Care Grameenphone [GP] Code for 750 min 193Tk 300 min 81Tk, 100 min 36Tk, 70 min 20Tk & 4 min 11Tk oer GP xed minutes Oer USSD Code & ValidityGrameenphone has some... Apr 09 2016 | Read more GP minutes Oers ][ GrameenPhone Talktime Bundle Packages GP Bundle Oers DetailsThe follow bundle packs may or not satisfy... Feb 20 2016 | Read more GrameenPhone [GP] Emergency Internet Balance Code GP Emergency Internet Balance - How & When!To get this exciting... Feb 17 2016 | Read more GP Call Rate or Tari Plan for all Prepaid Packages GrameenPhone every Prepaid packages Call Rate PlansDierent packages... Feb 13 2016 | Read more Robi Internet Package - Price & Details Robi Internet Packages & How to get!Robi have some pretty amazing... Feb 13 2016 | Read more BangalT How to get emerge balance in Robi, GP Airtel, Banglalink & Teletalk Emergency balance for Robi, GP, Airtel, Banglalink Teletalk Emergency or Jhotpot balance in Robi You can get up to Balance... Samsung Custome Care/Service Cente Address & Contact Number in all over Bangladesh Samsung Customer Service Ce Bangladesh Samsung Call Cen for Bangladesh: 0961230030 Samsung Customer Care/Serv Ce... How to check own number & present package info in GP Banglalink, Airtel, R and Teletalk Checking Own mobile numbe Package for free Bought a new but don't know the number or n using the SIM for long time? ... Popular Posts

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Page 1: MOBILE DBBL Mobile Banking Everything to know! 3G [Start

Contact

Home Customer Care Tech Entertainment HowTo Banglalink GP Robi airtel Teletalk search...

0 9 D e c e m b e r 2 0 1 5

DBBL Mobile Banking ­Everything to know![Start][Fees][Instructions]

Mobile Banking is a Banking process without bankbranch to unbanked communities efficiently and at an affordeble cost. To provide banking andfinancial services through mobile devices i.e mobilephone.

# Real time online banking, available at anytime,anywhere throughout the whole country. # Access to banking and advanced payment transactionsat affordable cost # Convenient and secure way to send money # Effective in developing savings habit

1. Customer Registration 2. Cash­in [Cash deposit] 3. Cash­out [Cash withdrawal] 4. Mobile Top­up 5. Person to Person Transfer [Send Money] 6. Foreign Remittance Receive 7. Salary Disbursement 8. Balance Inquiry 9. Bill Payments 10. Merchant Payments 11. Linkage with main banking account.

Where to register or open an account? You can register @ any DBBL Fast Track, DBBLbranches, BKB branches, RAKUB branches, UnionInformation Service Centers, DBBL assigned Agents andfrom Banglalink, Citycell, Robi, Grameen Phone andAirtel retail points.

What is the Mobile Banking?

Benefits of DBBL Mobile Banking

What Features/Benefits DBBL Mobile Bankingoffer?

How to register a DBBL mobile account?

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Page 2: MOBILE DBBL Mobile Banking Everything to know! 3G [Start

1. Customer need fills up the KYC Form and submit itto agent along with his/her photograph and NationalID (NID) 2. Agent will go to Customer Registration Menu andinsert the customer's mobile number 3. Customer will receive an IVR call / USSD Flashmenu & in reply, she/he will give a 4­digit PINnumber at his/her choice ( PIN should be remembered &shared with anyone) 4. A Mobile Account will be created in the DBBLsystem which is mobile number + one check digit. 5. You will receive a confirmation SMS which containsthe Mobile Account Number (please remember the checkdigit)

PIN is required to input during a cash withdrawalfrom an Agent or DBBL Branch or DBBL ATM Network. PINensures security of the money & protect fraudulenttransactions.

PIN is strictly confidential, WHY? PIN is the key point for transaction of MobileBanking. Only a correct match of PIN & Mobile Numbercan access the Mobile Banking Account. If a PIN isdisclosed to others, respective account is at risk,therefore, PIN should be handled very carefully &secretly.

Mobile number is public & known to many peoples.Without knowing the check digit, none will be able todeposit money at your account, so it helps to keepthe mobile account confidential. On the other hand, acheck digit eliminates typing error, doing soprotects sending or depositing money to a wrongaccount.

Customer having any mobile number from any MobileOperator can be registered with DBBL Mobile Banking.

What are the necessary documents for registrationprocess? 1. KYC form (Forms are available at the nominatedagent point) 2. Photograph of account holder 3. National ID or any acceptable ID with photograph

Your Mobile Account number with an additional checkdigit. For example if your mobile number is 01733445566 and check digit is 3, then your DBBLAccount number will be 017334455663.

How much initial deposit is required? An initial deposit of 25 TK (Twenty five) only.

Can deposit and withdraw money possible immediatelyafter registration? Customer can deposit money immediately after

Why PIN is required?

Why is the Check Digit?

Which Telecom's Mobile can be registered?

What is my DBBL Account number?

Page 3: MOBILE DBBL Mobile Banking Everything to know! 3G [Start

registration. But you can withdraw after your accountis fully registered. Normally 1 or 2 working daysrequired for full registration.

DBBL Banking is highly secured as it uses either USSDor SMS+IVR as communication channel.

Where to cash­in or cash deposit? Customer can cash­in at any DBBL Fast Track, DBBLbranches, BKB branches, RAKUB branches, UnionInformation Service Center, DBBL Agents and fromBanglalink, Citycell, Robi, Grameen Phone and Airtelretail points.

1.You hands over cash to the Agent 2. Agent initiates the transaction 3. Agent issue a receipt to the customer 4. System sends an SMS to the your mobile 5. For security reason, you needs to check thesending number of SMS & the amount. SMS or IVR callwill be sent from 16216 or 01190016216 or 09666777777or DBBL Banking.

You can cash­out (withdraw) at any DBBL Fast Track /ATM, DBBL branches, BKB branches, RAKUB branches,Union Information Service Center, DBBL Agents & fromBanglalink, Citycell, Robi, Grameen Phone and Airtelretail points.

1. Customer asks the Agent for withdrawal amount fromhis/her DBBL Account 2. Agent initiates the transaction process fromhis/her mobile 3. DBBL sends USSD Flash menu or IVR Call to thecustomer's mobile. With the text or voice "Welcome to Dutch Bangla Bank.You are going to withdraw Tk.XXX from your account. If you want tocontinue enter the 4 digit PIN or if not cancel thecall. 4. Customer enters his/her PIN 5. System sends an SMS to your mobile 6. Agent will hands over money to the customer

1. Customer need to press the “Mobile Banking” buttonat ATM 2. Customer enters his/her 12 digit DBBL accountnumber at ATM 3. Customer need to enter his/her PIN number & amountat ATM. 4. Customer will receive a USSD Flash message or IVRcall in his/her mobile from DBBL system wherecustomer will be requested to enter the 4­digits PINnumber. 5. ATM will dispense the money to the customer

Is DBBL Mobile Banking secured?

How does cash­in work?

Where to cash­out or cash withdraw?

How will customer withdraw money from Agent Point?

How to withdraw money from an DBBL ATM?

What is Salary/Allowance Disbursement in DBBL Mobile

Page 4: MOBILE DBBL Mobile Banking Everything to know! 3G [Start

It the process by which Corporate Offices candisburse the salary of their employees and Governmentcan disburse different allowances like elderlyallowance, freedom fighter allowances etc. to thepeople within a few moment.

How does Salary/Allowance Disbursement work? 1. Corporate Office or Government will send the listof mobile account numbers (including the check digit)and monthly salary/allowance to DBBL 2. DBBL will credit all the individual accounts bydebiting corporate account centrally by a batchprocess system 3. The employee/beneficiary will get an SMS regardingthe transaction made. 4. The employee/beneficiary will receive an smsconfirmation 5. The employee/beneficiary can go to any agent orDBBL ATM or DBBL Branch to withdraw money

The money transfer from one mobile account to anothermobile account is called P2P transfer or Send Money.

How customer send money to another Mobile Account? 1. Customer initiates the transaction from hismobile. 2. Customer select the send money option from themain menu & insert the receivers DBBL Mobile accountnumber and the amount. 3. Customer enters his/her PIN 4. Money will be transferred & both sender + receiverwill get an SMS notification.

DBBL mobile account holder can Top­up your own orother’s Banglalink, Citycell, Grameen Phone, Robi andAirtel mobile balance through DBBL Mobile Account.

How to Mobile Top­up in DBBL Mobile Banking? 1. Customer initiates Mobile Top­up from mobile 2. Customer will select "Self" or "Other" sub­Menufrom "Top­up" Menu 3. Customer will provide amount & PIN in case of"Self" Top­up; OR mobile number, amount & PIN in case of "Other"Top­up 4. Mobile balance will be Top­up and customer willget a confirmation SMS

Remitter can send remittance from any nominatedExchange Houses of Dutch­Bangla Bank & otherBangladeshi Banks from all over the world. Theremitted money will be transferred to thebeneficiary's Mobile Banking Account within 24 to 72hours (For DBBL Exchange House­ 24 hours) and thebeneficiary will immediately receive an SMS about thedeposit. To avail this

Banking?

What is person to person (P2P) transfer or SendMoney?

What is Mobile Top­up in DBBL Mobile Banking?

How to send foreign remittance in DBBL MobileBanking?

Page 5: MOBILE DBBL Mobile Banking Everything to know! 3G [Start

service, just provide the following information atthe exchange houses: 1. Amount 2. Beneficiary's Name, Bank Name (Dutch­Bangla Bank )and 3. Mobile Account number

How a beneficiary will withdraw money from the MobileAccount? Now a days, a beneficiary of remote area has to cometo the district town to withdraw money from Bankswhere cost and money involvement is high. To avoidthis difficulty, a beneficiary can easily withdrawmoney from the nearest DBBL agents points. 1. Own agents of DBBL (3rd Party Agent) 2. DBBL nominated Banglalink, Citycell and Airtelretail points and mobi­cash marked outlets of GrameenPhone 3. Union Information Service center (UISC) located ateach of the Unions of Bangladesh. Apart from above, one can withdraw remitted moneyfrom any branch of DBBL or ATM.

How to check your account balance? 1.Banglalink, Airtel, Robi & Grameen Phone subscriberwill dial *322#. 2. Citycell customer will send an SMS to 16216 bywriting M or a Blank SMS, 3. Customer will get a USSD Flash Menu on his/hermobile 4. Customer will press "Reply" button and insert thecorresponding serial number of "Balance" as mentionedin the Menu. Then she/he will press "Send" button 5. Customer will get a call from the system & he willtype the PIN number according to instruction 6. DBBL System send balance amount to the customer'smobile number.

1. Banglalink, Airtel, Robi & Grameen Phonesubscriber will dial *322#. 2. Customer will get a USSD Flash Menu on the mobile 3. Customer will press "Reply" button & insert thecorresponding serial number of "Change PIN" asmentioned in the Menu. 4. Customer will get a USSD Flash or IVR call fromthe system and according to instruction, first she/hewill type the existing PIN, then new PIN 5. The PIN will be changed

From Agent Point Daily Cash­in of Tk.25,000 Each Cash­in of Tk.25,000 Daily Cash­out of Tk.25,000 Each Cash­out of Tk.25,000

Daily Cash­out 3 times Monthly Cash­in 20 times Monthly Cash­out 20 times Monthly Cash­in/Cash­out Tk.150,000

How to change PIN DBBL Mobile Banking?

What is transaction limit in DBBL MobileBanking? [For Customer]

Page 6: MOBILE DBBL Mobile Banking Everything to know! 3G [Start

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Author: Md. Rajeun Mahmud

Tags: Banglalink, Short codes

Daily P2P Tk. 10,000 Monthly P2P Tk. 25,000

Registration Fee : Free Cash­in & cash­out @ DBBL, BKB, RAKUB Branches : Tk.10/­ Cash­in at Fast Track : Tk.10/­ Cash­out at DBBL ATM : Free Remittance Disbursement (To mobile account) : Free Salary Disbursement : Free Mobile Top­up : Free

P2P Fund Transfer : Tk. 5/­ Balance Enquiry : Free Statement Enquiry : Tk. 3/­ Cash­in Charges : 0.9% of the transaction amount orTk. 5/­, whichever is higher Cash­out Charges : 0.9% of the transaction amount orTk. 5/­, whichever is higher

DBBL Mobile Banking Fees & Service Charges

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