ibbl & dbbl

Introduction

Bank is a financial institution that collects society’s surplus cash and gives a part

of that as loan to investors for earning profit. So, bank is a intermediary institution

that makes relationship between the owner of surplus savings and the investor of

deficit capital .In the process, bank earn profit by receiving interest from the

borrower who want to take short-term and long term loan and making relatively

lower interest payment to the depositors for providing their fund for use by the

bank. By honoring the demand of time, bank are using various types of credit

products.

Islami Bank Bangladesh Limited (IBBL)

Bangladesh is one of the largest Muslim countries in the world. The people of this

country are deeply committed to Islamic way of life as enshrined in the Holy

Qur'an and the Sunnah. Naturally, it remains a deep cry in their hearts to fashion

and design their economic lives in accordance with the precepts of Islam. The

establishment of Islami Bank Bangladesh Limited on March 13, 1983, is the true

reflection of this inner urge of its people, which started functioning with effect

from March 30, 1983. This Bank is the first of its kind in Southeast Asia. It is

committed to conduct all banking and investment activities on the basis of interest-

free profit-loss sharing system. In doing so, it has unveiled a new horizon and

ushered in a new silver lining of hope towards materializing a long cherished

dream of the people of Bangladesh for doing their banking transactions in line

with what is prescribed by Islam. With the active co-operation and participation of

Islamic Development Bank (IDB) and some other Islamic banks, financial

institutions, government bodies and eminent personalities of the Middle East and

the Gulf countries, Islami Bank Bangladesh Limited has by now earned the unique

position of a leading private commercial bank in Bangladesh

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Dutch-Bangla Bank limited (DBBL)

Dutch-Bangla Bank started operation is Bangladesh's first joint venture bank. The

bank was an effort by local shareholders spearheaded by M Sahabuddin Ahmed

(founder chairman) and the Dutch company FMO.

From the onset, the focus of the bank has been financing high-growth

manufacturing industries in Bangladesh. The rationale being that the

manufacturing sector exports Bangladeshi products worldwide. Thereby financing

and concentrating on this sector allows Bangladesh to achieve the desired growth.

DBBL's other focus is Corporate Social Responsiblity (CSR). Even though CSR is

now a cliche, DBBL is the pioneer in this sector and termed the contribution

simply as 'social responsiblity'. Due to its investment in this sector, DBBL has

become one of the largest donors and the largest bank donor in Bangladesh. The

bank has won numerous international awards because of its unique approach as a

socially conscious bank.

DBBL was the first bank in Bangladesh to be fully automated. The Electronic-

Banking Division was established in 2002 to undertake rapid automation and bring

modern banking services into this field. Full automation was completed in 2003

and hereby introduced plastic money to the Bangladeshi masses. DBBL also

operates the nation's largest ATM fleet and in the process drastically cut consumer

costs and fees by 80%. Moreover, DBBL choosing the low profitability route for

this sector has surprised many critics. DBBL had pursued the mass automation in

Banking as a CSR activity and never intended profitability from this sector. As a

result it now provides unrivaled banking technology offerings to all its customers.

Because of this mindset, most local banks have joined DBBL's banking

infrastructure instead of pursuing their own.

Even with a history of hefty technological investments and an even larger

donations, consumer and investor confidence has never waned. Dutch-Bangla

Bank stock set the record for the highest share price in the Dhaka Stock Exchange

in 2008.

Dutch-Bangla Bank is the first bank in Bangladesh to be fully automated and

introduce Electronic Banking. The automation was completed in 2003, but further

additions and features are continuously being added and upgraded. DBBL has

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adopted the same exact automation solution used my many international banking

giants. Although this was significantly more expensive than other solutions, it is a

small price to pay for a client's peace of mind.

A DBBL client now has unrivaled access to banking from any DBBL branch,

ATM and POS. All of these services are free-of-charge and are surprisingly

affordable for everyone. Even though DBBL has invested more in Electronic

Banking more than any other bank, the division was never intended to be

profitable. It was undertaken with the same mindset DBBL undertakes its

Corporate Social Responsibility tasks. This is why you pay barely nothing even

though these same services would cost you much more in other countries and

other banks. Never has any bank given so much for free.

DBBL also has the largest ATM network in Bangladesh. This gives DBBL clients

full access to 'anytime anywhere' banking nationwide. All international and many

local banks use the DBBL ATM network for their own clients. DBBL has installed

over 800 ATMs nationwide. As with most things, ATM access to all DBBL ATMs

is unlimited and free for all DBBL clients. If a client of a member bank (not

DBBL) uses a DBBL ATM, the member bank may add a transaction charge.

DBBL has the largest IT budget in Bangladesh. DBBL maintains the state-of-the-

art Electronic-Banking Division. The Electronic-Banking Division oversees and

maintains DBBL's investment as well as implementing upcoming projects.

DBBL is the only local bank to have a off-site Data Recovery Site (DRS). DRS

ensures that customer records are safe, backed-up, and up to date in the event of a

major catastrophe at the Electronic-Banking Division headquarters.

Since 2004, DBBL has introduced mobile and SMS banking. With a mobile

phone, customers can perform many banking operations with their phone.

DBBL is a primary license holder for both VISA and Mastercard. It is authorized

to issue and accept payments from both organizations. DBBL also works closely

with both organizations to bring you the latest in card technology. DBBL also

offer Visa and Mastercard Debit Cards.

Please take a look around the Electronic-Banking section to discover what DBBL

has to offer. Dutch-Bangla Bank Limited (DBBL) is Bangladesh's most innovative

and technologically advanced bank. DBBL stands to give the most innovative and

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affordable banking products to Bangladesh. Amonst banks, DBBL is the largest

donor in to social causes in Bangladesh. It stands as one of the largest private

donors involed in imporving the country. DBBL is proud to be associated with

helping Bangladesh as well as being a leader in the country's banking sector

Aims and Objectives Of IBBL

To conduct interest-free banking

To establish participatory banking instead of banking on debtor-creditor

relationship

To invest on profit and risk sharing basis.

To accept deposits on Mudaraba & Al-Wadeah basis.

To establish a welfare-oriented banking system.

To extend co-operation to the poor, the helpless and the low-income group for

their economic upliftment.

To play a vital role in human development and employment generation

To contribute towards balanced growth and development of the country through

investment operations particularly in the less developed areas.

To contribute in achieving the ultimate goal of Islamic economic system

Mission Vision &Core Objectives of DBBL

Mission

Dutch-Bangla Bank engineers enterprise and creativity in business and industry

with a commitment to social responsibility. "Profits alone" do not hold a central

focus in the Bank's operation; because "man does not live by bread and butter

alone".

Vision

Dutch-Bangla Bank dreams of better Bangladesh, where arts and letters, sports

and athletics, music and entertainment, science and education, health and hygiene,

clean and pollution free environment and above all a society based on morality

and ethics make all our lives worth living. DBBL's essence and ethos rest on a

cosmos of creativity and the marvel-magic of a charmed life that abounds with

spirit of life and adventures that contributes towards human development.

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Core Objectives

Dutch-Bangla Bank believes in its uncompromising commitment to fulfill its

customer needs and satisfaction and to become their first choice in banking.

Taking cue from its pool esteemed clientele, Dutch-Bangla Bank intends to pave

the way for a new era in banking that upholds and epitomizes its vaunted marques

"Your Trusted Partner"

Achievements of IBBL

National and international ratings of IBBL

IBBL's past performances have been evaluated by Bangladesh Bank, several credit

rating agencies home & abroad and by the local press.

International Press

“In the midst of a difficult Banking system known to be plagued by high non-

performing loans (NPLs), one could easily conclude that it would be difficult to

find a bank that is different from norm. However, IBBL provides a refreshing

change and is, thus, a pleasant surprise. Although it does not command the market

share as the 4 public sector banks, IBBL, which claims to have little interference

in lending from the government, has nonetheless, managed to find a niche market

of its own-says the ‘BANK ATCH’ a New York based international Credit Rating

Agency in its January 30, 1998 issue. “As a market leader offering banking

services based on the Islamic rule of Shariah, IBBL's profitability trend has been

quite impressive. The Bank's ability to keep its return on asset (ROA) well above

the industry's average, reflected its resilience to possible shocks in the banking

system. Concerns over massive NPLs and under provisioning are common

amongst local banks. But this seems well resolved in IBBL. IBBL's good

performance and solid capital base have indeed provided refreshing change found

within a banking system saddled and held back by huge NPLs” the above agency

continued to comment in the same issue.

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National Press

“It is one of a few local banks according to CAMEL (Capital, Assets,

Management, Earnings & Liquidity) rating made by the Bangladesh Bank. It holds

the highest amount of liquidity among all banks and its ability to keep return on

assets at 1.07 percent is well above the banking sector's average of 0.33 percent”-

The Financial Express, Dhaka commented in its issue of May 28,1998.

“The Holiday” in its 29th August, 1997 issue carried out a report under the

heading “Setting a precedence of sound banking” and commented “While the

country's banking system is burdened with bad debt portfolios and also suffers

from a liquidity shortage, the Islami Bank Bangladesh Ltd. (IBBL) has created a

unique precedence by improving its reserve and deposit positions substantially,

making handsome profits, and offering attractive dividends to its share holders and

depositors.”

IBBL's World rating

As per Bankers' Almanac (January 2001 edition) published by the Reed Business

Information, Windsor Court, England, IBBL's world Rank is 1771 among 3000

banks selected by them. This position was 1902 among 4500 selected banks as on

January 1999 edition.

IBBL's country Rank is 5 among 39 banks as per ratings made by the above

Almanac on the basis of IBBL's Financial Statements of the year 2001.

Award and Prizes: International & National Perspective

IBBL was awarded for several times by international & national organisations.

The Global Finance, a reputed London based quarterly magazine, awarded IBBL

as the best bank of the country for the year 1999 and 2000.

IBBL has got the 2nd prize of National Export Fare for its pavilion of Service

Organisation in 1985.

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Membership of Different Organization/Chamber

Local:

1. Bangladesh Institution of Bank Management (BIBM)

2. The Institution of Bankers Bangladesh (IBB)

3. Bangladesh Association of Banks (BAB)

4. Bangladesh Foreign Exchange Dealers' Association (BAFEDA)

5. Central Shariah Board for Islamic Banks of Bangladesh

6. International Chamber of Commerce- Bangladesh

Foreign:

1. International Association of Islamic Banks (IAIB), Jeddah, K.S.A.

2. Accounting and Auditing Organizations for Islamic Financial Institutions

(AAOIFI), Manama, Bahrain.

3. General Council of Islamic Banks & Financial Institutions (GCIBFI),

Manama, Bahrain (IBBL is a member of its Executive Council)

Society for Worldwide Inter-bank Financial Telecommunication (SWIFT

Achievements of DBB

Mr. K. S. Tabrez, Managing Director of the bank in his address of welcome

informed that DBBL provides a wide array of banking products and financial

services including card services to its retail and corporate customers. He further

added that, the bank has started mobile banking operation, first of this kind in the

country to reach banking services to the door steps of the millions of rural people.

It has a wide variety of delivery channels like ATMs, Fast Tracks besides branch

networks at important places of the country. DBBL serves over 1.9 million

customers throughout the country. He called upon the local

people and business community to avail the most up-to-date on-line banking

facilities by maintaining a bank account with DBBL.

People from all walks of lives visited the new Branch throughout the day and

showed their spontaneous enthusiasm by opening account with Dutch-Bangla

Bank.

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Reserve of IBBL

Capital of the Bank is Taka Tk. 20,000.00 million and Paid-up capital is Taka

10,007.71 million in 30st June 2011. The Paid-up Capital was Taka 67.50 million

in 1983.

Taka 10,007.71 million as on 30st June 2011

Taka 7,413.12 million as on 31st December 2010













Taka 930.17 million as on 31st December 1997




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Equity

As per Capital Adequacy Policy prescribed by Bangladesh Bank, the Central

Bank of the Country, banks has maintained 10.81% Capital on its Risk-Weighted

Assets against which total equity of the Bank as on June30, 2011 stood at Taka

32,104.00 million (Un-Audited). This was:

Taka 32,104.00 million in 30 June 2011

Taka 28,400.03 Miilion in 31st December 2010

Taka 23,619.81 million in 31st December 2009




Taka 8,331.14million in 31st December 2005




Taka 2,671.06 million in 31st December 2000,





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Taka 813.09 million in 31st December 1995,

Taka 537.35 million in 31st December 1994 and

Taka 420.06 million in 31st Decem

Half-Yearly financial Statements as on June 30, 2011

Half-Yearly financial Statements as on June 30, 2011

Sl.

No.Particulars

January to June, 2011

(Audited)

January to June, 2011

(Provisional & un-

audited)

01. Profit before provision Tk. 2,428.98 million Tk. 2,159.34 million

02. Profit after tax Tk. 1,130.49 million Tk. 1,070.05 million

03.Earning Per Share

(EPS)Tk. 56.52 Tk. 53.50

04.Net Asset Value (NAV)

& NAV Per Share

Tk. 7,894.46 million &

Tk. 394.72 (as on June

30, 2011)

Tk. 5,432.93 million & Tk.

271.65 (as on June 30,

2010)

05.

Net Operating Cash

Flow Per Share

(NOCFPS)

Tk. 252.66 (Tk. 159.16)

Provitional and un-audited Third Quarter Financial Statements for nine months

from January to September, 2011

Sl.

No.Particulars

January to

September, 2011

(9 months)

January to

September, 2010

(9 months)

10

01. Profit before Provision Tk. 3,262.27 Million Tk. 3,094.58 Million

02. Profit after Tax Tk. 1,536.17 Million Tk. 1,410.02 Million

03. Earning Per Share (EPS) Tk. 76.81 Tk. 70.50

04.Net Asset Value (NAV) &

NAV Per Share

Tk. 8,306.43 Million &

Tk. 415.32


Tk. 288.88

05.Net Operating Cash Flow Per

Share (NOCFPS)Tk. 419.91 (Tk. 201.19)

Sl.

No.Particulars

July to September,

2011

(3 months)

July to September,

2010

(3 months)

01. Profit before Provision Tk. 833.29 Million Tk. 935.23 Million

02. Profit after Tax Tk. 405.68 Million Tk. 339.97 Million

03. Earning Per Share (EPS) Tk. 20.28 Tk. 17.00

04.

Net Asset Value (NAV) &

NAV Per Share

(as of 30 September)


Tk. 415.32


Tk. 288.88

05.Net Operating Cash Flow Per

Share (NOCFPS)Tk. 167.25 (Tk. 42.03)

CONCEPT & IDEOLOGY IBBL

01. Evolution of Islamic Banking

11

http://www.islamibankbd.com/evolution_of_islamic_banking.php

02. Islamic Banking: Some Conceptual Issues

03. Investment Decisions And Banking Efficiency

04. Operational Techniques of Islamic Bank

05. Islamic Financial Modes And Financial Instruments

06. Laws Relating To Islamic Banking

07. Islamic Bank Financial Procedures

08. Rural Financing

09. Personnel Development

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http://www.islamibankbd.com/personnel_development.php

http://www.islamibankbd.com/rural_financing.php

http://www.islamibankbd.com/islamic_financial_modes_and_financial_instruments.php

http://www.islamibankbd.com/operational_techniques_of_islamic_bank.php

http://www.islamibankbd.com/investment_decisions_and_banking_efficiency.php

http://www.islamibankbd.com/islamic_banking_some_conceptual_issues.php

10. Welfare Services of Islamic Banks

11. Banker Customer Relationship

12. Issues And Problems of Islamic Banking

13. Central Banking In Islamic Framework

14. Non-Banking Financial Institutions

15. Islamic Banking Around The World

16. Islamic Development Bank

17. Islamic Insurance

CONCEPT & IDEOLOGY DBBL

13

http://www.islamibankbd.com/islamic_insurance.php

http://www.islamibankbd.com/islamic_development_bank.php

http://www.islamibankbd.com/islamic_banking_around_the_world.php

http://www.islamibankbd.com/non_banking_financial_institutions.php

http://www.islamibankbd.com/central_banking_in_islamic_framework.php

http://www.islamibankbd.com/issues_and_problems_of_islamic_banking.php

http://www.islamibankbd.com/banker_customer_relationship.php

http://www.islamibankbd.com/welfare_services_of_islamic_banks.php

Dutch-Bangla Bank Limited (DBBL) is a scheduled join venture private

commercial bank in Bangladesh. The bank is established jointly by local

Bangladeshi parties spearheaded by M Sahabuddin Ahmed (Founder & Chairman)

and the Dutch company FMO. DBBL was established under the Bank Companies

Act 1991 and incorporated as a public limited company under the Companies Act

1994 in Bangladesh with the primary objective to carry on all kinds of banking

business in Bangladesh. In June 1996, DBBL started its formal operation in

banking sector. Since then DBBL gained its huge popularity because of its social

welfare activities and affordable banking service.

Stock Exchange

DBBL is listed with both the stock exchanges in Bangladesh, the Dhaka Stock

Exchange Limited (DSE) and the Chittagong Stock Exchange Limited (CSE).

Dutch-Bangla Bank Limited is commonly referred as DBBL, Dutch-Bangla,

Dutch Bangla and Dutch Bangla Bank among its employees and consumers.

DBBL is most widely recognized for its donations to social causes and its IT

investment (largest ATM network). However it has recently stated that it will stop

expansion on its ATM network as the current numbers have exceeded demand and

hence diminishing returns (if any). Although it is widely believed it is a loss-

making/subsidized unit which DBBL rationalizes as quasi CSR.

After instability and frequent management changes in its initial years, DBBL

overcame these obstacles to establish rapid growth since the year 2000. The bank

grew its reputation through social work rather than profits. The bank's

conservative nature, long-term strategies, hefty social donations and technology

investments have always led to modest but steady profits. DBBL has been known

to be overly conservative in its banking practices. Much of the success and

strategy has been attributed to the leadership of the founder chairman, M

Sahabuddin Ahmed.

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Despite being the largest corporate donor in Bangladesh, investor confidence was

unhindered. In March 2008, DBBL share prices reached Tk. 14325.80 in the

Dhaka Stock Exchange, setting the record for the highest stock price in the history

of Bangladesh. It is also one of the few banks that does not participate in

merchant/investment banking (which can lead to sporadic growth).

ATM Networks

With more than 1000 of ATM booths all over the country, DBBL's has the largest

ATM networks in Bangladesh. DBBL offering free access to its ATM network for

its subscriber. This network helped DBBL gaining more popularity and

confidence among subscriber and expanding banking opportunity to mass people.

This entire network is being maintained by its own IT staff without any 3rd party

dependency.

With this vast number of ATMs installed, Dutch-Bangla Bank initiated a co-

branded ATM initiative in Bangladesh where the bank would provide ATMs and

networking free of charge to any bank's branches. Mutual Trust Bank was the first

bank to take the advantage and the first co-branded ATM in Bangladesh started

operation on 28 May 2008.

Fast Track

In 2010, Dutch Bangla Bank Limited (DBBL) introduced "Fast Track" in the

country which is the first of its kind in the country that is like a mini branch.

Along with the generic ATM withdrawal service, it lets the customer deposit small

amounts of money to DBBL account with a limit of 20,000 BDT. Moreover, the

Fast Track also provides some account opening service and loan information. By

2010, DBBL has installed 50 Fast Tracks in Dhaka, Chittagong and Sylhet cities.

Internet Payment Gateway

Dutch-Bangla Bank Limited (DBBL) introduced Internet Payment Gateway to

facilitates E-commerce in Bangladesh. Any Visa/MasterCard card holder (local or

overseas) can user their card to pay DBBL authorized e-Merchants against their

purchase of goods and service. They can also pay DESCO electricity bills. DBBL

is working with airlines, railways, Utility companies, educational institutions and

Stock Exchanges for facilitating purchase of ticket, payment of bills/fees and IPO

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subscription through the Internet Payment Gateway. It is also working to make an

interface with the renowned PayPal payment gateway. Once everything in

operation, this will change the payment mechanism in Bangladesh and will reduce

public suffering. It will also boost the E-commerce and open the door for

freelancer and ICT company to earn more remittance for the country.

Mobile Banking

Dutch-Bangla Bank Limited (DBBL) is the first bank in Bangladesh, who

introduced mobile banking service to bring poor people from remote area under

smart banking service. Bangladesh Bank has already allowed 10 banks to initiate

mobile banking with the aim to connect the deprived section of the society with

the modern banking system, DBBL is the first runner among of them.

DBBL is operating this new innovative banking service through Banglalink and

Citycell mobile operator and their approved agents through out the country. One

can create a bank account visiting any of the approved agents showing proper

documents with a fee of Tk 10. Subscriber must own a mobile phone to get the

service. Once the account is created, a 4 digit mobile banking PIN code will be

provided to perform all sort of banking activities securely and secretly. Subscriber

can withdraw and deposit cash amount from his mobile going to the agents and

agents will guide and help the customers if there is any difficulty. Since, mobile

network is extremely insecure and data are sent unencrypted, a customer can

deposit or withdraw money five times a day and he can deposit or draw Tk 5,000

per day. One percent of the transaction amount or Tk 5, whichever is higher, will

be taken as cash-in-charges. In case of cash out the charge will be 2 percent of the

transaction amount or Tk 10. However, the registration fee, salary and remittance

disbursement services will be provided free of cost.

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Deposit Scheme of IBB

Al-Wadeeah Current Account

Mudaraba Savings Account

Mudaraba Term Deposit Receipt

Mudaraba Special Notice Account

Mudaraba Special Savings (Pension) Account

Mudaraba Hajj Savings Account

Mudaraba Savings Bond Scheme

Mudaraba Foreign Currency Deposit Scheme (Savings)

Mudaraba waqf cash deposit

Mudaraba Monthly Profit Deposit Scheme

Mudaraba Muhor Savings Deposit Scheme

Regular Deposit Product of DBBL

Savings Deposit Account

Current Deposit Account

Short Term Deposit Account

Resident Foreign Currency Deposit

Foreign Currency Deposit

Convertible Taka Account

Non-Convertible Taka Account

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Exporter's FC Deposit(FBPAR)

Current Deposit Account-Bank

Short Term Deposit Account-Bank

Term Deposit Product of DBBL

MONTHLY TERM DEPOSIT

TERM DEPOSIT 3 MONTHS





TERM DEPOSIT 24 MONTHS 1 Year PAYOUT


TERM DEPOSIT 36 MONTHS 6 Months PAYOUT

TERM DEPOSIT 36 MONTHS 1 Year PAYOUT

TERM DEPOSIT ABOVE 36 MONTHS

MONTHLY TERM DEPOSIT BANKS

TERM DEPOSIT 3 MONTHS BANKS



1 MONTH TD NFCD

3 MONTHS TD NFCD

6 MONTHS TD NFCD

Loan –Advance Overview

DBBL offers a wide range of loans and advances to suit your needs. Amongst

them are the following.

Life Line (a complete series of personnel credit facility)

Loan agst. Trust Receipt

Transport Loan

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Real Estate Loan (Res. & Comm.)

Loan Agst. Accepted Bill

Industrial Term Loan

Agricultural Term Loan

Lease Finance

Other Term Loan

FMO Local currency Loan for SME

FMO Foreign currency Loan

Cash Credit (Hypothecation)

Small Shop Financing Scheme

Overdraft

Dutch-Bangla Bank offers a wide range of corporate banking services. They

include:

Project finance

The Bank encourages accepting purpose/project specific development funds on

competitive terms towards economic upliftment and well being of the

people/country by way of setting up a new stand alone, capital intensive project or

for BMRE of an existing project.

Working Capital finance

The bank considers lending short –term working capital finance to entities

engaged in manufacturing, assembling, processing, re-packaging of goods and

commodities for domestic consumption or export market. However, unsecured

loans (not collateralized) for working capital without justification or purpose is not

considered.

Syndications & Structured finance

The Bank, on case to case basis, arranges loan syndications or approves disclosed

participations in syndications provided such transactions meet the parameters

separately established.oThe bank will at all times maintain at the minimum a pari-

passu status to other banks in all lending relationships. Second mortgages or lower

are not be accepted as primary collateral.

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Trade finance

DBBL prefers Trade Financing in the form of short-term (up to 12 months), self

liquidating or cash flow supported well collateralized trade transactions*Work

Order financeoThe Bank will consider financing construction contractors (work

order finance). However all such transactions must meet the guidelines.oBank asks

for assignment of bills receivables with concurrent authority to collect bills issued

favoring DBBL.

Equity finance

DBBL joins in hands in building partnership with entrepreneurs of high credit

standing and excellent track record within the purview of regulatory

restrictions.oHowever, lending for the purpose of supplying equity in a business is

not allowed nor venture capital financing.

Social and Environmental Infrastructure finance

The Bank receives credit lines, from time to time, from home & abroad, to finance

eco-efficient and sustainable projects aimed at improving environment and

generating social benefits.

Custom electronic-banking projects

If the client realizes that they need a specific banking solution and/or services to

meet their needs, DBBL will create it and provide it. Projects are done on a per

client basis designed specifically to meet the needs of clients. Currently large

companies and Multi-nationals use these services extensively but it is not limited

to them only.

You Dream it, Dutch-Bangla Bank will create it.

Dutch-Bangla Bank offers a complete electronic banking facility for your

company around the clock. Most multi-nationals use this service because it is

advanced, secure and affordable. DBBL creates a custom banking service to suit

any business of any size. The services have a wide range that includes cash flow

services, distribution banking and salary accounts. If a company knows what type

of custom and tailored banking service they need, DBBL can provide it instantly

and at minimal cost (usually free of charge).

There are hundreds of companies using this type of services from DBBL and they

also include the largest companies and multi-nationals operating in Bangladesh.

20

http://www.dutchbanglabank.com/corporate_banking/ebankingforcorp.html

DBBL has a world-class banking system used by many of the world's top banks

and the largest electronic banking infrastructure to provde your company with any

type of custom banking services you desire.

For example for your starting point, DBBL has created Employee Banking

program which allows:

Seamless and error free distribution of salaries

Providing emploees with timely salary payments

Lower manpower needed

Reduces cash theft and misapporpriation

Transactions are properly logged for your easy reference

Highly secure way of distributing money

No cash at hand in the office, all cash finally distributed through the largest ATM

network in Bangladesh

Areas of Operation

Import Finance

DBBL extends finance to the importers in the form of:

1. Opening of Import L/C

2. Credit against Trust Receipt for retirement of import bills.

3. Short term & medium term loans for installation of imported machineries &

production thereof.

4. Payment against document

Export Finance

1. Pre-Shipment Finance

Pre-Shipment finance in the form of:

I) Opening of Back-to-Back L/C

II) Export Cash Credit

2. Post-Shipment Finance

Post-Shipment finance in the form of:

I) Foreign/Local Documentary Bills Purchase

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II) Export Credit Guarantee

III) Finance against cash incentive

Foreign Remittance

DBBL provides premium quality service for repatriation and collection of

remittance with the help of its first class correspondents and trained personnel. By

introducing on-line banking service and becoming a SWIFT Alliance Access

Member, which enable its branches to send and receive payment instruction

directly, that helps provide premium services. Remittance services provided by

DBBL are:

Inward Remittance: Draft, TT

Outward Remittance: FDD, TT, TC and Cash (FC)

Treasury

DBBL is well equipped for treasury operation through subscribing Reuters's

terminal and operating in SWIFT network. It is also well equipped with competent

human resources for efficient dealing.

Our treasury quote competitive exchange rate for major currencies:

1.

Spot Sale/Purchase

2. Forward Sale/Purchase

3. Money market Interbank & Corporate

4. SWAPS

5. Forex - Commercial & Non-Commercial

Account Services

DBBL provides all the accounts services as prescribed by the guidelines of Central

Bank (Bangladesh Bank). We offer competitive interest rate and provide premium

quality services for the accounts. Account services are:

1. Foreign Currency Account

2. Non-Resident Foreign Currency Deposit Account (NFCD)

3. Resident Foreign Currency Deposit Account (RFCD)

4. Convertible and Non-Convertible Taka Account

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6. Non-Resident Blocked Taka Account

Remittance through Exchange House

At the beginning of the year 2005, our Bank has been exerting much emphasis on

INWARD REMITTANCE. By this time the Bank established extensive drawing

arrangement network with Banks and Exchange Companies located in the

important countries of the world namely in the United Arab Emirates, State of

Kuwait, State of Qatar, State of Bahrain, Italy, Canada and United States of

America.

In the meantime, Dutch-Bangla Bank Limited gained the faith of the Bangladeshi

Wage Earners in sending their hard-earned money to their respective beneficiaries

in Bangladesh in shortest possible time. Expatriates Bangladeshi Wage Earners

residing in those countries can now easily remit their hard-earned money to

Bangladesh with confidence, safety and speed.

Western Union

Western Union Financial Services Inc. U.S.A. is a reliable money transfer

company.

Dutch-Bangla Bank Limited has set up a Representation Agreement with Western

Union Financial Services Inc. U.S.A. as on 14th February 2006. Millions of

people have confidence on Western Union for sending money to their friends and

family. Through Western Union Money Transfer Service, Bangladeshi Wage

Earners can send and receive money quickly from over 225,000 Western Union

Agent Locations in over 197 countries and territories world wide, only by visiting

any branches of Dutch-Bangla Bank Limited in Bangladesh.

Name of the Exchange Companies and Banks

Sl No. Country Name of Exchange House

01 UAE Al Ahalia Money Exchange Bureau

23

UAE Exchange Centre L.L.C.

02 Kuwait

Kuwait Asian International Exchange Co.

Al-Moosa Exchange Company

Dollarco Exchange Co., Kuwait

03 Italy Unicredito Italiano S.p.A.

04 Bahrain Dalil Exchange

05 Qatar Doha Bank

06 Canada East Bengal Exchange Inc.

07 USA Western Union Financial Services Inc.

Janata Express Corp., NY, USA

Purpose To meet up working capital requirement of Business

Target

Customers

Small or Medium Entrepreneur like : an entity, ideally not a

public limited company, does not employ more than 150 persons

(if it is manufacturing concern) and 25 persons (if it is a trading

concern) and 25 persons (if it is a service concern) and also

fulfils the following criteria :

A service concern with total assets at cost excluding land

and building from Tk. 50,000/- to Tk. 10 crore

A trading concern with total assets at cost excluding land


A manufacturing concern with total assets at cost

excluding land and building from Tk. 50,000/- to Tk. 20 crore

Loan Amount

Minimum : TK. 100,000/-

Maximum : TK. 5,000,000/-

Clean : Up to Tk. 500,000/-

Collateralized : Up to Tk. 5,000,000/-

Interest Rate

(Floating)

Clean : @17.00%

Collateralized : @16.00%

Collateralized with ≥30% Cash Security : @15.00%

24

100% cash security : @TD+2% spread (considering DBBL TD)

and @14% p.a. (considering other cash security/ other bank TD)

Processing Fee 1% of the Sanctioned Limit.

Renewal/

Enhancement

Fee

0.50% of the Sanctioned Limit.

Tenure1 year Renewable (if total credit turnover is at least 4 times of

existing limit)

Overdue chargeAdditional 3% p.a.

No EOL to be allowed without approval of the Head Office.

Stamp charges &

VATAll relevant Stamp charges & VAT (as per Govt. rules)

Eligible

Entrepreneur

/Owner

Nationality: Bangladeshi by birth

Experience: As an entrepreneur must have experience at least 2

(Two) years

Age: Minimum 21 years to maximum 65 years

For renewal purposes maximum age may be considered up to 70

years

Purpose To meet up working capital requirement of Business

Target

Customers

Small or Medium Entrepreneur like : an entity, ideally not a

public limited company, does not employ more than 150 persons

(if it is manufacturing concern) and 25 persons (if it is a trading

concern) and 25 persons (if it is a service concern) and also

fulfils the following criteria :

A service concern with total assets at cost excluding land


A trading concern with total assets at cost excluding land


A manufacturing concern with total assets at cost

excluding land and building from Tk. 50,000/- to Tk. 20 crore

25

Loan Amount

Minimum : TK. 100,000/-

Maximum : TK. 5,000,000/-

Clean : Up to Tk. 500,000/-

Collateralized : Up to Tk. 5,000,000/-

Interest Rate

(Floating)

Clean : @17.00%

Collateralized : @16.00%

Collateralized with ≥30% Cash Security : @15.00%

100% cash security : @TD+2% spread (considering DBBL TD)

and @14% p.a. (considering other cash security/ other bank TD)

Processing Fee 1% of the Sanctioned Limit.

Renewal/

Enhancement

Fee

0.50% of the Sanctioned Limit.

Tenure1 year Renewable (if total credit turnover is at least 4 times of

existing limit)

Overdue chargeAdditional 3% p.a.

No EOL to be allowed without approval of the Head Office.

Stamp charges &

VATAll relevant Stamp charges & VAT (as per Govt. rules)

Eligible

Entrepreneur

/Owner

Nationality: Bangladeshi by birth

Experience: As an entrepreneur must have experience at least 2

(Two) years

Age: Minimum 21 years to maximum 65 years

For renewal purposes maximum age may be considered up to 70

years

PurposeThe purpose of the loan may be Seasonal Financing of inventory

or Trade Receivable or both to the business entity

Nature of

Business

Wholesalers, Manufacturers / Assemblers and Retailers of

machinery, accessories, agriculture items, etc

Loan Amount Maximum TK. 500,000/-

Interest Rate @ 17% p.a. with quarterly rests

26

Processing Fee @ 0.5% of the loan amount but not less than Tk. 1,000/-

Tenure 1 year Renewable

Primary security Secured by marketable stocks

Establishment Must have Shop Establishment

Lease

AgreementMinimum three years of unexpired lease agreement of the shop

Location Within the command area of the branch of DBBL

Govt.

RecognitionTrade License and TIN

Account

relationship with

DBBL/other

Bank(s), if any

Satisfactory deposit account with DBBL for minimum 06

months or account with any other bank for one year or more

Business

Experience At least 03 years of experience in this line of trade

Average

Inventory/stockValue should be at least twice the proposed loan amount.

Tripartite

Agreement

Landlord has to be agreeable to sign tripartite agreement &

comply other required formalities in case of leased property /

position holding

Investment Modes of IBBL

Bai- Muajjal

Bai- Murabaha

Hire purchase under Shirkatul Meelk

27

Mudarabah

Musharaka

Bai- Salam

Equity and entrepreneurship Fund of Bangladesh Bank

Special Scheme IBBL

Household Durable Scheme

Housing Investment Scheme

Real State Investment Program

Car Investment Scheme

Investment Scheme for Doctors

Small Business Investment Scheme

Agriculture Implements Investment Scheme

Micro Industries Investment Scheme

Agriculture Implements Investment Scheme

Micro Industries Investment Scheme

Mirpur Silk Weavers Investment Scheme

'Rural Development Scheme

Bangladesh with its 38% people living below poverty line and 18% living in

absolute poverty is suffering from acute rural-urban economic disparity coupled

with illiteracy, lack of proper health and sanitation facilities. The country's

economy is basically an agrarian one with vast majority living in rural areas. The

agriculture sector is unable to provide any further scope for employment resulting

in influx of rural population towards urban areas. Rural areas are characterized by

stagnant agriculture and scanty industries. Underemployment and unemployment

is a regular phenomenon particularly in rural areas. The vast human resources

have remained unutilized due to lack of education, proper training and concerted

efforts to help grow the rural economy. It results in uneven distribution of income

28

which causes serious set back in balanced geographical growth as well as growth

of GDP.

Islami Bank Bangladesh Limited was founded with the major objective of

establishing Islamic economy for balanced economic growth by ensuring

reduction of rural-urban disparity and equitable distribution of income.

In view of the above, Branches of the Bank have been encouraged to invest their

deposits in their respective areas and in particular for the economic uplift of the

rural people.

Accordingly, a Scheme in the name and style of 'Rural Development Scheme'

has been introduced in 1995 to cater to the investment needs of the agriculture and

rural sector to create opportunity for generation of employment and raising income

of the rural people with a view to alleviate poverty. It is treated as first Islamic

Microfinance Model in the Country & abroad.

The main objectives of the Scheme are:

To extend investment facilities to agricultural, other farming and off-farming

activities in the rural areas.

To finance self-employment and income generating activities of the rural people,

particularly the rural unemployed youths and the rural poor.

To alleviate rural poverty through integrated rural development approach.

To extend investment facilities for hand tube-wells and rural housing, keeping in

view the needs of safe drinking water and housing facilities of the rural dwellers.

To provide education and Medicare facilities to the down-trodden people

29

Special Scheme DBBL

Dutch-Bangla Bank Limited has been playing pioneering role in executing social

and philanthropic programs since its inception to redress the sufferings of the

common man and helping the disadvantaged people of the country. In order to

implement programs related to social cause with more dedication, Dutch-Bangla

Bank Foundation(DBBF) was established in 2001. A number of sectors are on the

focus list of the bank. Education, health care, human resource development,

conservation of nature, creation of social awareness, rehabilitation of destitute

people andsuch other programs are some of the important areas where the Bank is

carrying out its social and philanthropic activities.

Education Sector

Education is a pre-requisite for the overall development of the country. Keeping

this view in

mind, Dutch-Bangla Bank Limited has been giving priority to the education

sector. Awarding Scholarship and Fellowship to meritorious but needy students,

helping development of infrastructural facilities, providing essential educational

equipment. are some of the aspects included in the program.

1. Scholarship Program

Dutch-Bangla Bank Limited (DBBL) has been awarding the largest number of

scholarships in

Bangladesh for the meritorious and needy student several year since 2001. This

scholarship is available for different levels of education such as:

i). HSC level

30

Dutch-Bangla Bank Limited awards new scholarships every year for the

meritorious and

needy students of this level along with the continuation of existing awardees. The

students,

who have been studying at H.S.C. level after passing S.S.C. examination in the

current year, are

eligible to apply for scholarship of this level. The scholarships are renewable for

the entire academic period of H.S.C. level. Already 853 scholarships have been

awarded in this level of which 108 new scholarships were awarded in the year

2010.

ii). Graduation level

Every year DBBL awards new scholarships for the meritorious and needy students

of this level

along with the continuation of existing awardees. The students, who have been

studying at

graduation level after passing H.S.C. examination in the current year, are eligible

to apply for scholarship of this level. The scholarships are renewable for the e

academic period of graduation level. Already993 scholarships have been awarded

in this level of which 114 new scholarships were awarded in the year 2010.

Product & Services of IBBL

ATM Services »Facilities

31

In course of time POS (Point of Sale) can be used.

Getting an ATM Card from IBBL

A customer having a deposit account with the designated branch of Islami

Bank Bangladesh Limited can get an ATM card.

Interested customer would collect ATM Account Opening Form from the

concerned branch and submit it along with the annual Card Fee of Tk.300/= (Taka

three hundred) only.

After 7 (seven) days from the date of application, the customer would

collect the PIN and Card separately from the designated Officials of the concerned

32

Automated Teller Machine (ATM), interalia, has unveiled the horizon of

Electronic Banking of 21st Century. Through ATM, customers can avail non-stop

online teller service without going to the specific branch of the member bank.

They can withdraw or deposit cash or cheque as well as pay utility bills like

BTTB, Grameen, AKTEL, City Cell Phone, DESA, WASA, TITAS etc. with the

help of this modern computer controlled machine. The service is now offered by

ETN and eleven member banks including Islami Bank Bangladesh Limited.

Facilities

ATM Card holders can withdraw cash from ATM at any time.

Customers can make transactions from any of the machines with logo ‘E-

cash’ installed at different places in the city.

In course of time utility bills like WASA, TITAS and DESA etc can be

paid through ATM.

Now BTTB, Grameen, AKTEL, City Cell Phone bill can be paid through

ATM.

Now IBBL E-cash cardholders can be paid their monthly installment of

Mudaraba Hajj Savings, MSS (Pension), Mudaraba Muhor Savings and HDS

schemes of IBBL through ATM .

The machines are located in convenient places where customers usually

deal with money matters. So they can easily avoid the risk of cash carrying by

using ATM Card.

Customers may know their present balance at any time from the machine.

branch and then after 48 (forty-eight) hours, customer can use his Card at any

ATM with logo ‘E-cash’.

Customers can withdraw any amount multiplied by Tk.500/- per instance

subject to fulfillment of the above conditions i.e. Tk.500/=(Taka Five hundred),

Tk.1000/= (Taka One thousand) Tk.2000/=(Taka two thousand), Tk.3000/=(Taka

three thousand) and maximum Tk.20,000/=(Taka twenty thousand) per instance

and maximum withdrawal limit Tk.20,000/- per day.

Procedure for cash withdrawal ATM

Go to any of the ATMs located anywhere within Dhaka / Sylhet /

Chittagong / Rajshahi City.

Insert your card into the ATM and type PIN –press ENTER.

Select the ‘First Cash/Cash Withdrawal’ option by pressing > key

Press the > key against your required amount

Collect the money along with receipt

If you want another transaction, the same procedure may be applied.

Branches of IBBL within ATM network

DHAKA ZONE

Local Office Foreign Exchange Corporate

Branch

Head Office Complex Branch Chawk Mughaltuly Branch

Narayanganj Branch

Nawabpur Branch

Islampur Branch New Market Branch

Mirpur Branch Farmgate Branch

Mouchak Branch Aminbazar Branch

Ramna Branch Gazipur Chowrasta Branch

VIP Road Branch Zinzira Branch

33

Bangshal Branch Mohakhali Branch

Sadarghat Branch Cantonment Branch

Jatrabari Branch Dhanmondi Branch

Paltan Branch Uttara Branch

Shyamali Branch Mirpur-1

Elephant Road Branch Tongi Branch, Tongi

Kawran Bazar Branch Haji Camp Branch

Gulshan Branch IDB Bhaban

Rampura Branch Bhairab Branch

Khilgaon Branch Mohammadpur Krishi

Market

Pallabi Branch Gulshan Circle-1 Branch

Shyampur Branch Panthapath Branch

SYLHET ZONE

Amberkhana Branch Sylhet Branch, Taltola

Laldigirpar Branch

CHITTAGONG ZONE

Agrabad Branch Khatungong Branch

CDA Avenue Branch Anderkilla Branch

Station Road Branch Chaktai Branch

Pahartali Branch Chawkbazar Branch

Jublee Road Branch Cox's Bazar Branch

RAJSHAHI ZONE

Rajshahi Branch Newmarke Branch, Rajshahi

ATM Services » BTTB bill payment procedure

34

We are pleased to inform you that recently, arrangements have been made for

payment of BTTB Bill through ATM Card from 20 ATM booths are going on.

The phone numbers of the following Exchange of BTTB (with in Dhaka city) will

avail the facilities:

1. Gulistan

2. Moghbazar

3. Uttara (Tongi)

4. Khilgoan

5. Nilkhet

6. Sher-e-Bangla Nagar

7. Mirpur (Amin bazar)

8. Islambag (Zinzira)

9. I.G. Gate

10. Gulshan

Firstly client will register his telephone number through BTTB application

forms from respective branch from where he has taken ATM card. Branch would

check and approve the Application form and send to Card cell.

Client can charge the Card for utility payment after 48 hours from

registration. After successfully completion of bill payment through ATM, client

would gets a print copy (thermal paper) from ATM booth. This print out is the

main document of payment the bill. So, client should preserve this document by

photocopying the same.

A client can pay maximum three BTTB bill (s) from one card which was

registered earlier.

The charge for the bill payment will be Tk.20/- per transaction.

Client may collect another document of paying the same bill from card

cell / branch, if needed.

Actual figure of BTTB Bill must be paid. In case of less amount of bill

payment, the rest amount would be added with the next month bill.

In case of higher bill payment, client has to apply for refund of the money.

ATM Services » IBBL schemes- installment payment procedure

We are pleased to inform you that our ATM Network is operationally ready to

process the deposit and settlement of monthly installment of Mudaraba Hajj

35

Savings, MSS (Pension), Mudaraba Muhor Savings and HDS schemes of IBBL

made at ATMs by E-cash cardholders.

Pre-requisite:

1. Must have an IBBL E-cash ATM card.

2. Must open a Hajj / Pension / Muhor / HDS account at IBBL.

3. Must apply for deposit of monthly installments under the schemes through

ATM in prescribed form supplied from card cell, ITD.

4. Must have sufficient amount of money in the ATM Link Account (MSA /

AWCA / SND) maintained at the branch.

5. Must maintain sufficient ATM balance.

6. Cardholders may deposit installments from 1st to 25th day of the month only

for HDS.

7. Presently Cardholders may deposit installments from 1st to 20th day of the

month only for Hajj, Pension and Muhor Schemes, which would be extended up to

25th later. However, clients would be able to do the same from 6 th to 25th day of the

month if they deposit at the branch.

Paying installment of monthly Deposit Schemes

1. Go to any of the ATMs located anywhere within Dhaka / Sylhet /

Chittagong City.

2. Insert your card into the ATM and type PIN –press ENTER.

3. Press the > key against Deposit

4. Press the > key against IBBL Schemes

5. Select the MSS / Hajj / Muhor / HDS

6. Select the installment month and ENTER

7. Confirm the transaction by pressing YES

8. Collect the payment receipt

9. If you want another transaction, press YES or press No to end transaction

Important

For any transaction, type PIN carefully

If you fail to insert correct PIN thrice, card will be captured by ATM

Collect the money from the cash dispenser within 45 seconds otherwise the

cash will be taken into by the ATM

36

In case of lost card or any other problem,

please inform your card issuing branch and dial 101 immediately

Special Services » Locker Service

Product & Services of DBBL

Debit Card

DBBL is the market leader in Debit Cards. All DBBL debit cards gives you

unlimited and free access to all DBBL ATMs and POS nationwide. There are no

transaction or hidden costs associated with DBBL cards and accounts. By default,

when opening a DBBL account, all clients will receive the DBBL Nexus Classic

card.

A debit card is more advanced than a credit card. DBBL Debit cards also have

more features than credit cards and are fully recognized by Visa and MasterCard.

DBBL Debit cards are also more secure, convenient and cheaper than any credit

card or debit card in the market. Debit cards can withdraw money from your

account directly while a credit card has to issue a 'loan'.

DBBL debit cards come with the client's photo printed on it and requires a secret

PIN verification by the client. A credit card only requires a signature (which can

be forged) and no PIN verification for a transaction. That is why, for day-to-day

banking, DBBL recommends debit cards. Each card comes with a PIN number

which must be protected at all times by the client. The PIN number is used as a

37

password for withdrawing cash at DBBL ATMs and accessing DBBL banking

services.

Overdraft and credit facilities

In addition to normal debit card features, DBBL Nexus Gold and DBBL Nexus

Silver debit cards come with automatic overdraft facilities (credit). This allows the

cards to have a credit amount. Clients can access the credit amount instead of

choosing to access the money in their account. This allows the debit card to

perform in the same manner as a credit card. A small loan is issued when clients

exercise this feature.

Overdraft/Credit facilities

Credit limit

DBBL Nexus

Silver50,000

DBBL Nexus

Gold50,001 to 20,00,000

Card Differences

ATM Cash Withdrawal

Limit per day

POS Cash Withdraw limit

per day

Nexus Classic 50,000 100,000

Nexus Silver 50,000 100,000

Nexus Gold 50,000 100,000

Nexus Maestro 50,000 100,000

Nexus Visa Electron 50,000 100,000

Nexus MasterCard Debit 50,000 100,000

*All cards can execute upto 5 rapid consecutive ATM transactions per day. This

protects your security and prevents ATM machine abuse.

Credit Card

38

DBBL offers the most secure credit card in the market. A credit card offers greater

flexibility for international travel in locations which do not accomodate DBBL

Debit Cards. But a credit card is inherently less secure unless it is a Nexus-Pro

credit card. The reason why DBBL entered the credit card market at such a late

stage is because it did not want to comprimise your security until DBBL itself

implemented Nexus-Pro technologies. All credit card DBBL issues are Nexus-Pro

credit cards.

Brief Detail of How Nexus-Pro Works

Normal cards use a magnetic strip at the back of the card. The information and

security on that magnetic strip is stationary and does not change. Hence it can be

easily duplicated. But Nexus-Pro's processor uses its processor to fully digitally

lock all the information. It prevents the information from being copied as the

processor 'generates' security codes rather than store it. It is a form of encryption.

But Nexus-Pro goes even further. Visualize a series of locks and keys. Every lock

has a corresponding key. Your account at DBBL has a digital lock, while your

Nexus-Pro card is a digital key to access it. When a fraudlent card tries to access

your account, DBBL knows that the correct digital key is not presented and denies

access. Further more, DBBL replaces the account lock every second. But because

a genuine Nexus-Pro card can generate the correct key using the processor, it can

access open the account lock at that very moment. The next instance DBBL

changes the account lock again, and your Nexus-Pro card has to generate the key

again using its unique processor.

The Nexus-Pro system also prevents one Nexus-Pro card from accessing another

Nexus-Pro card. This is because all processors are unique. All Nexus-Pro cards

generate keys differently and DBBL is aware of all the differences and knows

which card is which so they can access only their authorized accounts. However

this was just a brief overview how your Nexus-Pro card works. The detailed

workings are more secure and even more revolutionary.

Card Offerings

Image Name : Card Type Annual Fee

39

Visa Gold Local 1500 +VAT

Visa Gold Multi Currency 2500+ VAT

Visa Classic Local 1000 +VAT

Visa Classic Multi Currency 1300+ VAT

MasterCard Gold Local 1500 +VAT

MasterCard Gold Multi Currency 2500+ VAT

MasterCard Classic Local 1000 +VAT

MasterCard Classic Multi Currency 1300+ VAT

Internet Banking

DBBL allows you to do seamless internet banking. This allows you to review your

account, statements, paying bills as well as making some transactions. Because of

local banking regulations, DBBL is not allowed to provide some types of

transactions even though it is fully capable.

Internet Banking Forms

Forms available here.

Internet Banking Features

40

http://www.dutchbanglabank.com/electronic_banking/forms.html

Account Summary

The Customer will be able to view the list of Current, Saving, Term Deposit and

Loan accounts with the current balance.

Account Details

The Customer can choose a particular account and see the account details

including unclear fund, limit, interest accrued etc.

Account Activity

The customer can see or print his transaction activity in a given account for a

particular period.

Transfer Funds

The customer can transfer funds from one of his accounts to another of his

accounts within the bank.

Third Party Transfer *

The customer can transfer funds from one of his accounts to another customer’s

account within the bank. Pay Bills The customer can pay his utility bill (like

Electricity, WASA, GAS, Telephone, Mobile, ISP etc.)

Standing Instructions

The customer can setup, modify or delete standing instructions for transferring

fund from one of his account to another account (his account or 3rd party).

Open/Modify Term Deposit

The customer can open a term deposit by transferring funds from one of his

current or savings accounts with the bank. He can also modify the TD and

redeem / part-redeem it.

Loan Repayments

The customer can make payment of the loan installment from his CASA account.

Statement Request

The customer can make a request for account statement for a required period. The

bank will manually service this request.

Cheque Book Request

The customer can make a request for a Cheque book.

41

Cheque Status Inquiry

The customer can choose an account and enter the Cheque number for which the

status should be viewed.

Stop Payment Cheque

The customer can mark his Cheque leaf as stop payment.

Interest Rate Inquiry

The customer can query on the interest rates on CASA & Term Deposit Products.

Foreign Exchange Rate Inquiry

The customer can query on the Foreign Exchange (FX) Rates using this function.

Refill Pre-Paid Card

The customer can buy a refill number for his pre-paid mobile phone or ISP link.

Change Password

The customer can change his Internet Banking Password using this function.

*Not allowed by Bangladesh Bank regulations and rules.

Additional Internet Banking Features for Corporate Banking

Letter of Credit

The customer can initiate the LC application through Internet Banking.

Bank Guarantee

The customer can initiate the Bank Guarantee through Internet Banking.

Limits Query

The customer can view his Loan Limits and Limits Utilization through Internet

Banking.

42

Mobile Banking

Mobile Banking is a Banking process without bank branch which provides

financial services to unbanked communities efficiently and at affordable cost. To

provide banking and financial services, such as cash-in, cash out, merchant

payment, utility payment, salary disbursement, foreign remittance, government

allowance disbursement, ATM money withdrawal through mobile technology

devices, i.e. Mobile Phone, is called Mobile Banking.

DBBL Mobile Banking at a glance

Banking for the unbanked

What is Mobile Banking?

Mobile Banking is a Banking process without bank branch which provides

financial services to unbanked communities efficiently and at affordable cost. To

provide banking and financial services, such as cash-in, cash out, merchant

payment, utility payment, salary disbursement, foreign remittance, government

allowance disbursement, ATM money withdrawal through mobile technology

devices, i.e. Mobile Phone, is called Mobile Banking.

Benefits of Mobile Banking

By providing electronic access to money, it is possible to ultimately alleviate

poverty, because of the following reasons. Real time on-line banking

Available anytime, anywhere throughout the country It is convenient, affordable

and secure It is much more effective in developing savings habits It will

make access to banking and advanced payment transactions at affordable cost It

is much safer, speedy and safeguard against fraudulent transactions

What does DBBL Mobile banking offer?

Customer Registration

Cash-in (cash deposit)

43

Cash-out (cash withdrawal)

Merchant Payment

Utility Payment

Salary Disbursement

Foreign Remittance

Air-time Top-up

Fund Transfer

Where to register?

Customer can register at any authorized agent point of DBBL – at present these

are the retailers of Citycell & Banglalink throughout the country who can display

‘DBBL Agent Certificate’ and ‘DBBL Mobile Banking Banner’.

How does it work?

Customer fills up the KYC Form and submit to agent along with his photograph

& National ID (NID) Agent checks the Application Form, photograph & NID

Agent goes to Customer Registration Menu in his/her mobile and insert

customer’s mobile number Customer receives a call through IVR or USSD

prompt and in reply, s/he gives a 4-digit PIN number of his/her

choice (please remember your PIN) A Mobile Account is created in the DBBL

system which is

his/her mobile number + one check digit Customer receives an SMS which

contains his/her Mobile Account number (please remember your check digit)

Why PIN is required?

PIN is required to be inputted during cash withdrawal from an Agent or DBBL

ATM. PIN ensures security of your money and protect fraudulent transactions.

Why PIN is strictly confidential?

PIN is the key for transaction of Mobile Banking. Only correct match of PIN &

Mobile Number can access the Mobile Account. PIN is needed to verify the A/C

owner by the system. If a PIN is disclosed, respective account is at risk; therefore,

PIN should be handled very carefully.

Why Check digit ?

44

Mobile number is public and known to many people. Without knowing your check

digit, none will be able to deposit money at your account, thus it helps to keep

your mobile account confidential. On the other hand, a check digit eliminates

typing error, thus protects sending or depositing money to a wrong account.

Which Telco’s Mobile can be registered?

Customer having any mobile from any Mobile Operator can be registered for

DBBL Mobile Banking at any agent point of Banglalink and Citycell. All these

Mobile Account holders will be able to deposit and withdraw money from the

Agents. However the customers having

mobile from operators other than Banglalink and Citycell will not be able to

initiate many self-initiated services like Balance checking, fund transfer, utility

payment, Air-time top up, PIN Change etc. Customers having mobile from

Banglalink and Citycell will be able to enjoy all the

services – agent-initiated as well as self-initiated.

What type of Mobile set is required?

Any type of mobile set can be used for DBBL mobile banking.

How much initial deposit is required?

Customers can open a DBBL Mobile Account with an initial deposit of Taka 10/-

(taka ten) only.

Can I deposit and withdraw money immediately after registration?

You can deposit money immediately after registration. However, you can

withdraw after your account is fully registered. Bank officer verifies the

information on the registration form (KYC form) and authorizes the account for

full registration. Normally 1-2 working days are required for full registration.

After your account is fully registered, you will get an SMS notification.

How is DBBL Mobile Banking secured?

45

DBBL Mobile Banking is highly secured as it uses either USSD or SMS+IVR as

its communication channel. In case of USSD, both the instructions and PIN are

ommunicated using USSD while in case of SMS+IVR, instructions are sent via

SMS and PIN via IVR (voice channel) both the USSD and IVR are secured for

transmission of PIN Customer’s money is safe as none can withdraw his/her

money without taking possession of Mobile set, PIN and Check digit togrther.

None will be able to deposit unwanted money into a Mobile Banking Account

without knowing the check digit (although the mobile number is publicly known).

Where to cash-out (cash withdrawal)?

Customer can cash-out (withdraw) at any authorized agent of DBBL (at present

Citycell & Banglalink agents), DBBL ATMs and DBBL Branch.

How does it work?

Customer asks the Agent for withdrawal of an amount from his/her mobile

account

Agent initiates the transaction from his/her mobile

Agent gets prompt menu and in reply agent enters customer’s mobile account

number (including check digit)

and amount to withdraw DBBL system sends prompt menu to the customer’s

mobile (or IVR Call): “You are going to withdraw Tk. XXXX from your mobile

account with DBBL. If you want to continue, please enter your 4-digit PIN”

Customer enters his/her PIN

System debits customer’s account and send an SMS to the customer’s mobile

Agent hands over money to the customer

Where to cash-in (cash deposit)?

Customer can cash-in (deposit) at any authorized agent of DBBL (at present

Citycell & Banglalink agents) or DBBL Branch.

46

How does it work?

Customer hands over cash to the Agent Agent initiates the transaction from

his/her mobile

Agent gets prompt menu and in reply agent enters customer’s mobile account

number including check digit) and amount

Agent enters his/her PIN

System credits customer’s account for the same amount

Agent issues a receipt to the customer

System sends an SMS to the customer’s mobile

For security reason, customer needs to check the sending number of SMS and

the amount. SMS will be sent from

16216

What is transaction limit ?

There may be scarcity of cash at agent points. We want to serve as many

customers as possible from each agent points. On the other hand, it is required to

minimize fraudulent loss, if any. To arrest all the above, a transaction limit in

terms of frequency and amount have been set in the system. Current limit for the

customers are as under:

Cash-in frequency per day = 5 times

Cash-out frequency per day = 5 times

Cash-in / cash-out amount per transaction = 5,000/-

Cash-in frequency per month = 20 times

Cash-out frequency per month = 20 times

How to check your account balance?

Customer initiates the transaction from his/her own mobile

DBBL system sends prompt menu to the customer’s mobile (or IVR Call):

“Please enter your 4-digit PIN to know your balance or press Cancel button to

cancel the request”

Customer enters his/her PIN

System sends the balance into his/her mobile

How to change PIN?

47

Customer initiates the process from his/her own mobile.

DBBL system sends prompt menu to the customer’s mobile (or IVR Call):

“Please enter your existing 4-digit

PIN to proceed or press Cancel button to cancel the request”

Customer enters his/her existing PIN

DBBL system asks for new 4-digit PIN

Customer enters his/her new PIN

The PIN is changed

What is Salary/Allowance Disbursement?

It is a process by which Corporate Office can disburse the salary of their

employees and Government can disburse different allowances

like elderly allowance, freedom fighter allowance to the people within a few

moment in a hassle free way.

How it works?

Corporate Office/ Government will send the list of mobile

account numbers (including check digit) and monthly salary/allowance to DBBL

DBBL will credit all the individual accounts by debiting corporate account

centrally by a batch process system

The employee/beneficiary will get an SMS regarding the transaction

The employee/beneficiary can go to any agent or DBBL ATM or DBBL Branch

for withdrawal of money

Benefits of Corporate Office/Government?

Time savings

Cost savings

No need of extra manpower

Probability of error is very low

Instant service is ensured

Benefits of employee/beneficiary?

Instant credit to the account

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No hassle to collect salary/allowance

No queue

Money can be withdrawn from any agent or DBBL ATM or

DBBL Branch

How foreign remittance can be sent to Mobile Account?

Exchange houses at abroad receive remittance against beneficiary’s mobile

account number

Exchange houses send the mobile account number and the amount to DBBL

DBBL will centrally credit the amount against respective mobile account

The beneficiary will get an SMS regarding such transaction.

The beneficiary can go to any agent or DBBL ATM or DBBL

Branch for withdrawal of money

Fees & Service Charges

Registration Fee : Free

Cash-in Charges : 1% of the transaction amount or Tk.5/-, whichever is higher

Cash-out Charges : 2% of the transaction amount or Tk.10/-, whichever is higher.

Merchant Payment : Free for customer

Mobile Top-up : Free for customer Salary Disbursement : Free

Allowance Disbursement : Free

Remittance Disbursement : Free

Remittance through Exchange House

At the beginning of the year 2005, our Bank has been exerting much emphasis on

INWARD REMITTANCE. By this time the Bank established extensive drawing

arrangement network with Banks and Exchange Companies located in the

important countries of the world namely in the United Arab Emirates, State of

Kuwait, State of Qatar, State of Bahrain, Italy, Canada and United States of

America.

In the meantime, Dutch-Bangla Bank Limited gained the faith of the Bangladeshi

Wage Earners in sending their hard-earned money to their respective beneficiaries

in Bangladesh in shortest possible time. Expatriates Bangladeshi Wage Earners

49

residing in those countries can now easily remit their hard-earned money to

Bangladesh with confidence, safety and speed.

Western Union

Western Union Financial Services Inc. U.S.A. is a reliable money transfer

company.

Dutch-Bangla Bank Limited has set up a Representation Agreement with Western

Union Financial Services Inc. U.S.A. as on 14th February 2006. Millions of

people have confidence on Western Union for sending money to their friends and

family. Through Western Union Money Transfer Service, Bangladeshi Wage

Earners can send and receive money quickly from over 225,000 Western Union

Agent Locations in over 197 countries and territories world wide, only by visiting

any branches of Dutch-Bangla Bank Limited in Bangladesh.

Name of the Exchange Companies and Banks

Sl No. Country Name of Exchange House

01 UAE Al Ahalia Money Exchange Bureau

UAE Exchange Centre L.L.C.

02 Kuwait

Kuwait Asian International Exchange Co.

Al-Moosa Exchange Company

Dollarco Exchange Co., Kuwait

03 Italy Unicredito Italiano S.p.A.

04 Bahrain Dalil Exchange

05 Qatar Doha Bank

06 Canada East Bengal Exchange Inc.

07 USA Western Union Financial Services Inc.

Janata Express Corp., NY, USA

50

Offshore Banking Unit of IBBL

Deposit clients of OBU:

Offshore Banking Unit

(OBU) mainly accepts

deposit from non-

residents Bangladeshi

citizens

Offshore Banking

Units (OBU) of IBBL

TIslami Bank

Bangladesh Limited

commenced operation

of its Off-Shore

Banking Units (OBU)

located at Head Office

Complex Branch-

Dhaka, Uttara Branch-

Dhaka and Agrabad

Branch, Chittagong

under the license

issued by Bangladesh

Bank. Details

particulars of OBUs of

IBBL as under

S

L

.

O

ff

s

Name and

address of

Offshore Banking

51

Secured Locker Service is provided in some branches of the Bank. Customers may

avail this service and secure their valuables.

Locker size Yearly Charge (Tk.) Security Deposit (Tk.)

Small 700.00

500.00 (refundable)Medium 1,000.00

Large 1,500.00

Secured Locker Service is available in the following branches:

BranchNo. of

LockersBranch

No. of

Lockers

Head Office Complex

Branch2 Gulshan Branch 1

Farmgate Branch 1 Dhanmondi Branch 1

New market Branch 3 Uttara Branch 1

Kawran Bazar Branch 1 VIP Road Branch 1

Sylhet Branch 1 Khulna Branch 1

Rajshai Branch 1 Agrabad Branch 2

Elephant Road 1 Chawkbazar 2

Cox's Bazar 1 Mouchak 1

Anderkilla Branch 1 CDA Avenue Branch 1

Chiringa Branch 1 Feni Branch 1

No.

hore

Banking

Unit Code

Units

01 42 0211 42 Islami Bank Bangladesh Limited, Head Office Complex Unit

Address : Islami Bank Bangladesh Limited, Head Office Complex

Branch.Islami Bank Tower, 40 Dilkusha C/A, Dhaka-1000.

Phone: (02) 9563182, PABX-(02) 9563040

Mobile: 01711693908, 01714034155

Fax: (02) 9564532

Email: [email protected]

02 42 0211 42 Islami Bank Bangladesh Limited, Uttara Unit

Address : Islami Bank Bangladesh Limited, Uttara Branch,Kushal

Centre, Uttara Model Town, Dhaka

Phone: (02) 8920500, 8918055, 8923976

Mobile: 01711-693936

Fax:


03 42000144 Islami Bank Bangladesh Limited, Agrabad Unit

Address : : Islami Bank Bangladesh Limited, Agrabad Branch,3, CDA

Sheikh Mujib Road, Agrabad C/A, Chittagong

Phone: (031) 716286

Mobile: 01711-889901, 01711-889902

Fax: (031) 2511381


[email protected]

52

, foreigner and A-Type Farms/Companies of EPZ territory maintaining exclusively Multi-currency savings,

current accounts and transactions thereof. There is no permission/provision of banking for resident Bangladeshi

citizen in OBU.

Deposit products :

01 Al-Wadiah Current A/C.

02 Import Finance/facility

Local banks may also maintain foreign currency accounts with OBUs in the manner they maintain such

accounts with their foreign correspondents.

Area of Investment of OBU:

OBU can finance mainly to Fully Foreign Owned Companies at home and abroad, A-Type

Farms/Companies in EPZ territory and in limited cases to Joint Venture/Local Industrial unit in Bangladesh

in the form of term investment provided permission from Board of Investment (BOI).

Investment Products :

01Bill Financing (Mudaraba Documentary Bill

(UPAS)

02 Import Finance/facility

03 Export Finance/facility.

04 Short Term Murabaha.

05 Project Finance.

Benefit of Offshore Banking for the Customers:

An offshore banking facility can provide a number of benefits including :

--Banking in the International level within the country.

--OBU may accept deposits and provide investment in freely convertible foreign currencies.

--The transactions/operations of OBUs are free from set rules/regulations of Bangladesh Bank and other

local regulators.

--Advantages of low or nonexistent taxes/levies so that its customers can enjoy unique package of tax

benefit.

--Higher profit on deposit.

--Multi Currency Account facility.

--Easy unlimited ins and out of fund

--Extra services that local bank might not be able to offer

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--The convenience of international banking

Areas of Operation

Import Finance

DBBL extends finance to the importers in the form of:

1. Opening of Import L/C

2. Credit against Trust Receipt for retirement of import bills.

3. Short term & medium term loans for installation of imported machineries &

production thereof.

4. Payment against document

Export Finance

1. Pre-Shipment Finance

Pre-Shipment finance in the form of:

I) Opening of Back-to-Back L/C

II) Export Cash Credit

2. Post-Shipment Finance

Post-Shipment finance in the form of:

I) Foreign/Local Documentary Bills Purchase

II) Export Credit Guarantee

III) Finance against cash incentive

Foreign Remittance

DBBL provides premium quality service for repatriation and collection of

remittance with the help of its first class correspondents and trained personnel. By

introducing on-line banking service and becoming a SWIFT Alliance Access

Member, which enable its branches to send and receive payment instruction

directly, that helps provide premium services. Remittance services provided by

DBBL are:

Inward Remittance: Draft, TT

Outward Remittance: FDD, TT, TC and Cash (FC)

54

Treasury

DBBL is well equipped for treasury operation through subscribing Reuters's

terminal and operating in SWIFT network. It is also well equipped with competent

human resources for efficient dealing.

Our treasury quote competitive exchange rate for major currencies:

1.

Spot Sale/Purchase

2. Forward Sale/Purchase

3. Money market Interbank & Corporate

4. SWAPS

5. Forex - Commercial & Non-Commercial

Account Services

DBBL provides all the accounts services as prescribed by the guidelines of Central

Bank (Bangladesh Bank). We offer competitive interest rate and provide premium

quality services for the accounts. Account services are:

1. Foreign Currency Account

2. Non-Resident Foreign Currency Deposit Account (NFCD)

3. Resident Foreign Currency Deposit Account (RFCD)



6. Non-Resident Blocked Taka Account

Customer Service

Debit / Credit Cards

Dutch-Bangla Bank family, always believe that, as in everything else, you deserve

the best in banking too. Therefore, we constantly strive to cater to all your

financial needs with world class products to become your trusted partner. If you

need any information or assistance about a service or a product, please let us

55

know. We are here to assist you 365 days round the clock through our Customer

Care Center.

1. Call our 24-hours Customer Service numbers : 9571902-3, 7170024-5,9555145.

2. Click to send an e-mail to:

3. Visit the Help Desk at any DBBL Branch or

4. Write to us at:

Dutch-Bangla Bank Limited

Card Division, Head Office

People Insurance Building (4th Floor)

36, Dilkusha C/A

Dhaka-1000

Bangladesh

Internet Banking

If you need help with the log in process of Internet Banking or have technical

question, please call DBBL Internet Banking Help Desk at 880-2-7174095-7.

Internet Banking Support can be reached via e-mail at

Or wirte to :

DBBL Internet Banking Help Desk

Dutch-Bangla Bank Ltd.(19th Floor)

36, Dilkusha C/A, Dhaka-1000

Bangladesh

SMS & Alert Banking

If you need help for operation process of SMS & Alert Banking or have technical

questions, please call DBBL SMS & Alert Banking Help Desk at 880-2-7174095-

7.

SMS & Alert Banking Support can be reached via e-mail at

Or write to :

DBBL SMS & Alert Banking Help Desk

Dutch-Bangla Bank Ltd. (19th Floor)

36 Dilkusha C/A, Dhaka-1000

Bangladesh

Suggestions or Recommendations:

56

The purpose of this study was to find out the relationship between the IBBL and

DBBL performance of banking and to find out the factors affecting the society as a

considerable way, The financial stress had a negative relation with job

performance that when stress occurs it effects the performance of employees

negatively, that lower the stress it increases the performance so both these are

inversely proportional each other The stress in work environment reduces the

intention of employees to perform better in jobs with the increasing level of stress

the employees thinking demoralize and his tendency to work well also decreases.

No doubt stress is necessary for increasing performance of employees but up to a

certain level. Finally, organizations can change or remove the stress by

redesigning jobs to reduce feeling undervalued and workplace victimization/

bullying, unclear role/errands, work-home interface; fear of joblessness, exposure

the traumatic incidents at work and economic instability. They can also change

organizational policies to give individuals more control over their work activities,

develop support System, Shared Goal and Direction, Problem Solving Innovation

Tolerated, Decision Making Distributed ,Team Work ,Respect and Personal

Needs Heard .

Conclusion

Since the start of the economic crisis all organizations and banks in particular,

have experienced huge challenges in maintaining existing customer relationships.

The crisis has directly affected customers’ perceptions of their banks and the way

that they interact with their providers. We have seen the emergence of a new post-

crisis customer with a clear focus on brand integrity, value for money, and quality

of service. Banks now need to deliver a more efficient, customer-focused and

innovative offering than ever before to reconnect with their customers. At the end

of 2010

Highlighting the risks and opportunities facing the retail banking sector today

Analyzing what is relevant to a successful banking relationship, so that banks can

achieve and maintain customer satisfaction in the new climate Identifying and

commenting on what we see as the key actions that banks must take to retain and

57

expand their customer base in this challenging and increasingly sophisticated

market. We would like to thank the participants for their valuable time and

insights, and we hope that these findings will assist the banking sector to manage

change and drive growth as it embarks on a new era of bank-customer relations.

Please contact one of our country representatives for further details and

information on what this means for your organization and region. Retail banking is

a regional business directly influenced by local cultural drivers, so global trends

are few and far between. We have found huge differences between the customers

of the developing world and those in the mature markets. Nevertheless, as

consumer behaviors become more homogenized and banks look to new markets,

we believe there are opportunities to learn from the experiences of other

economies. It is clear that as banks consider ways to rebuild trust, improve service

to meet customer expectations, and reduce attrition, their efforts will need to be

carefully tailored to the unique requirements of each domestic and regional market

in which they operate. For banks to compete, differentiate and grow in this new

customer era, they must swiftly accelerate their innovation around banking

products and service offerings. Those that do so will enrich their brands and

protect and increase market share at a time when customer loyalty is no longer

guaranteed. that need to be addressed as the retail banking industry of the future

takes shape.

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ibbl & dbbl

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