mobile apps for it line of business - · pdf filecreating an incident messages for it assets...

Mobile Apps for IT Line of Business

Arne Speck, Solution Expert Mobility, SAP

© 2013 SAP AG. All rights reserved. 2

Mobile apps offered by SAP

Finance HR

Information

technology

Manufacturing Supply chain and procurement Sales

Service

Industry

LOB, industry

and analytics

apps

Analytics


Mobile apps offered by SAP

Finance HR

Information

technology

Manufacturing Supply chain and procurement Sales

Service

Industry

LOB, industry

and analytics

apps

Analytics

SAP Replication Manager

SAP TDMS

Manager

SAP User Experience

Monitor

SAP IT Change Approval

SAP IT Incident

Management

SAP System

Monitoring


Simplified User Interaction

Goal:

Ease the user interaction for the end user by extracting only the information needed for the task he

is currently working on. Communicate online with your IT support backend system.


SAP IT Incident Management Customer Situation

Business Requirements

Employees want to be able to create IT related incident messages

easily without having to log-on to SAP Solution Manager

Creating an incident messages for IT assets like printers can best

be done at the time and place of the problem identification

Many IT related incidents happen prevent the reporting of the issue

itself (e.g. Hardware or Network failure)


SAP IT Incident Management The Solution

With SAP IT Incident Managment you can:

Create incident messages

Attach photos to your messages

View the processing status of your incident messages

Reply to and confirm your incident messages

With the SAP IT Incident Management mobile app for

iPhone and iPad, all employees can initiate and follow up

on their incident messages anywhere and anytime.


SAP IT Incident Management - Demo


SAP IT Change Approval Customer Situation


Change Managers need to judge and decide on requests for

change

Critical information is often not available when needed, delaying

the approval workflow


SAP IT Change Approval The Solution

With SAP IT Change Approval you can:

Approve and reject requests for change and enter comments

Display all requests for change to which you are assigned as a

change manager

Display the processing status of your requests and sort them by

status, priority, and date

Display detailed request information, such as, scope, assigned

approvers, text log, and attachments

With the SAP IT Change Approval mobile app, change

managers can approve and follow up on their requests for

change anywhere and anytime.


SAP IT Change Approval - Demo


SAP System Monitoring Customer Situation


Administrators need to be able to analyze technical alerts anytime

and anywhere

Critical information is often not available when needed

Monitoring of performance, availability, and exceptions should be

possible at any time and any place


SAP System Monitoring The Solution

With SAP System Monitoring you can:

Display status overview for technical systems, instances,

databases, and hosts

Drill down to single metrics and events

Display overview of alerts for technical systems, instances,

databases, and hosts

Get alert details for deep-dive analysis of certain symptoms

With the SAP System Monitoring mobile app,

administrators can monitor availability, performance, and

exceptions of important systems in the landscape

anywhere and anytime.


SAP System Monitoring - Demo


SAP End-User Experience Monitoring Customer Situation


Administrators need to be able to analyze their global system

response times anytime and anywhere

Critical information is often not available when needed

User-Experience gets more and more important to IT departments


SAP End-User Experience Monitoring The Solution

With SAP End-User Experience Monitoring you can:

Display results of the latest executions for an end user experience

monitoring script

Display step-level details and error messages for a script execution

Display alerts for a script

Display the status of end user experience monitoring robots

Browse recent executions of a particular script on a robot

With the SAP End User Experience Monitoring mobile app,

administrators can monitor availability and performance of

important workflows in the IT-landscape from an end user

perspective anywhere and anytime.


SAP End-User Experience Monitoring - Demo


SAP Solution Manager Mobile Apps Portfolio

SAP IT Incident Management

Offering access to the Solution Manager Incident

Management in order to view and create incidents

SAP IT Change Approval

Offering the possibility to view and approve / reject all

change requests assigned to the user

SAP End User Experience Monitoring

Offering a view on the performance on the client side for

remote locations

SAP System Monitoring

Offering monitoring capabilites for the technical system

landscape


SAP Test Data Migration Server Manager 1.0.0 Customer Situation


Frequent logins to the TDMS Server to monitor activities, especially

over the weekends.

Many activities and jobs have a long processing time in TDMS, and

need supervision to watch for errors or issues.

Analytical view required for a graphical reporting.


SAP Test Data Migration Server Manager 1.0.0 The Solution

With SAP TDMS Manager you can:

Connect to the TDMS server anytime and anywhere from your

iPhone or iPad, even outside the company’s firewall using the

Internet.

Monitor and execute certain activities of TDMS packages from a

mobile device.

Monitor the TDMS packages execution and system parameters.

View analytical information for data throughput or system

performance.

SAP TDMS Manager is an online mobile app to facilitate

regular interaction with SAP Test Data Migration Server.


SAP Test Data Migration Server Manager 1.0.0 - Demo

List of Packages Phase Details Analytical View


SAP Test Data Migration Server Manager 1.0.0 Benefits

Trigger execution of certain TDMS activities and troubleshooters.

View latest status of TDMS execution

Monitor TDMS package execution and system parameters.

Execution

Real time information

Monitor

View analytical information for data throughput and system

performance. Analytical Overview

Connect to the TDMS server anytime and anywhere from your

iPhone or iPad even outside the company’s firewall using the

Internet.) Higher Flexibility


SAP Replication Manager mobile app Customer Situation


Replication is a continuous process and it is often a requirement to

monitor the process and system parameters on regular basis and

provide resolutions in case of issues

“SAP Replication Manager mobile app is an

online solution for all SAP LT Replication

Server(for HANA) customers who need regular

interaction and real-time information about the

data replication process ”


SAP Replication Manager mobile app The Solution

With SAP Replication Manager Mobile Application you

can:

Monitor the Data replication process and system parameters

which influence the Data replication to HANA system.

Trigger execution of important data replication functions.

Run application anytime and any where from your iPhone or

iPad even outside the company’s firewall using the Internet.

View analytical perspective of real time data replication in terms

of latency.

SAP Replication Manager mobile apps is online solution for all

SAP LT Replicator(for HANA) customers who need regular

interaction and real-time or scheduled data replication sourcing

from SAP systems to SAP HANA using a mobile device”


SAP Replication Manager - Demo


SAP Replication Manager mobile app - Benefits

Higher Flexibility

Analytical View

Execution

Monitor

Application can be run anytime and anywhere (even outside

company's firewall) from a mobile device which is connected to

the internet

Monitor the Data replication process and system parameters.

Trigger execution of important data replication functions.

Provide analytical perspective of real time data replication

Thank You

Arne Speck

E-Mail: [email protected]

mailto:[email protected]


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